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The Top 20 Customer Success Software

Check out this list of the top Customer Success Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Financial Services

26%

Computer Software

23%

Manufacturing

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.9

Ease of Doing Business With

Average: 9.6

9.0

Ease of Setup

Average: 8.8

8.3

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 8.9

8.6

Gainsight Customer Success

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

59%

Information Technology and Services

30%

Marketing and Advertising

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

8.9

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 8.8

7.5

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 8.9

7.5

ChurnZero

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

59%

Information Technology and Services

26%

Marketing and Advertising

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

9.2

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 8.8

8.4

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 8.9

8.7

Vitally

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

60%

Information Technology and Services

31%

Financial Services

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

8.9

Ease of Doing Business With

Average: 9.6

9.4

Ease of Setup

Average: 8.8

8.2

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 8.9

8.8

Skalin

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

45%

Information Technology and Services

27%

Consumer Services

18%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.1

9.9

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 8.8

9.8

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.9

9.8

Planhat

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

57%

Information Technology and Services

27%

Marketing and Advertising

12%

E-Learning

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.5

Meets Requirements

Average: 9.1

8.9

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 8.8

8.1

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.9

8.4

Kapta

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

60%

Computer Software

20%

Food Production

10%

Hospital & Health Care

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.1

9.8

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 8.8

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.9

9.1

ZapScale

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Computer Software

33%

Marketing and Advertising

16%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

9.4

Ease of Doing Business With

Average: 9.6

9.3

Ease of Setup

Average: 8.8

9.2

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 8.9

9.1

UpdateAI

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

55%

Information Technology and Services

32%

Marketing and Advertising

Higher Education

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

9.5

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 8.8

9.5

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 8.9

9.4

#10

Churn360

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

64%

Information Technology and Services

16%

Accounting

12%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.1

9.5

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 8.8

8.9

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 8.9

9.0

#11

Catalyst

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

56%

Information Technology and Services

23%

Marketing and Advertising

15%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

8.8

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 8.8

8.6

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 8.9

8.8

#12

Custify

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

58%

Information Technology and Services

23%

Marketing and Advertising

17%

Events Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.7

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 8.8

8.2

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.9

8.8

#13

involve.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

48%

Information Technology and Services

30%

Internet

13%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.1

9.4

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 8.8

10.0

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 8.9

10.0

#14

Staircase AI by Gainsight

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

47%

Marketing and Advertising

29%

Information Technology and Services

18%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 8.8

9.7

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.9

9.7

#15

Velaris

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

41%

Information Technology and Services

29%

Marketing and Advertising

20%

Logistics and Supply Chain

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

9.0

Ease of Doing Business With

Average: 9.6

9.4

Ease of Setup

Average: 8.8

8.7

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.9

9.1

#16

Totango

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

57%

Information Technology and Services

30%

Telecommunications

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.2

Meets Requirements

Average: 9.1

8.5

Ease of Doing Business With

Average: 9.6

8.4

Ease of Setup

Average: 8.8

7.7

Quality of Support

Average: 9.5

8.2

Ease of Admin

Average: 8.9

7.9

#17

Hook

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

58%

Information Technology and Services

36%

Graphic Design

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

8.8

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 8.8

8.6

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.9

9.8

#18

Intelo.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

E-Learning

33%

Design

11%

Education Management

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.5

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 8.8

8.5

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.9

8.5

#19

OnRamp

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

38%

Information Technology and Services

34%

Financial Services

17%

Hospital & Health Care

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 8.8

9.0

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 8.9

9.1

#20

EverAfter

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

48%

Information Technology and Services

26%

Marketing and Advertising

18%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

9.1

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 8.8

8.4

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.9

8.7

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