Certinia PS Cloud Reviews & Product Details

it is easy to use because it is built on the Salesforce platform. It has some features like managing staff, customers, projects, financials, etc, and quick customer support.it is very easy to implement and easy to integrate with the other applications as well. The frequency of use PS Cloud is very quick. Review collected by and hosted on G2.com.

i don't think so, there is any drawback . Review collected by and hosted on G2.com.

Being able to see a project's status, resource utilization, and financial performance in real time is one of FinancialForce PSA's main advantages. Users can use this to make data-driven decisions and track key performance indicators instantly. Enabling users to anticipate project profitability and detect possible problems before they happen, the enhanced forecasting skills are equally amazing. Its flexibility and scalability also make the software a good choice for businesses of all kinds, and its mobile accessibility and Salesforce connection further enhance its allure. It is easy to use and easy to implement.

Customer support is good. Review collected by and hosted on G2.com.

In particular, for individuals who are unfamiliar with the Salesforce platform, some customers have complained that the program can be complicated and challenging to use. The loading time of the page is longer. Review collected by and hosted on G2.com.

Because it is built on the Salesforce Platform, it will be a simple and one-stop tool for the sales and services team to collaborate if they use the Salesforce Sales cloud.

It is easy to integrate and easy to implement with other applications, frequency of Use is daily as an administrator.

Every module has been thoughtfully developed with the newest capabilities of Salesforce Lightning in mind, making it simple for users to use. Review collected by and hosted on G2.com.

Sometimes it takes time for a page to load.

I observed that opening any object would take some time. Review collected by and hosted on G2.com.

The best part is that you can easily configure it and receive all the Salesforce capabilities because it is built on the Salesforce platform. With just a few clicks, you can do all the main tasks on this user-friendly simple UI. I adore the interface's ease of use. The tool facilitates smooth time tracking, resource management, and project management. It is scalable.

It is easy to use and easy to implement. Customer support is best.

we frequently use it. Review collected by and hosted on G2.com.

I've noticed that the loading time of the page is too much, thus there may be certain things that may be done better. Review collected by and hosted on G2.com.

Easy to use - especially if you have Salesforce background, the tool is customizable and the customer support team is helpful in showing us where we can best leverage upgrades and new features. There is good visibility to the entire organization to show Project workflow, progress, and financials that isn't limited to just services management. Review collected by and hosted on G2.com.

Datasets in Certinia do not always feed into data vizualization tools one to one causing issues in reporting and requiring additional effort to smooth out data points. End users occasionally will complain about the large number of required fields needed in reporting which leads to breaks in time tracking and analytics due to data hygiene. Review collected by and hosted on G2.com.

Due to its foundation in the Salesforce platform, it is user-friendly. It has features like quick customer service and the ability to manage workers, customers, projects, finances, etc. It is quite simple to integrate with the other programs and put into practice. PS Cloud is used extremely frequently.

Customer support is good. Review collected by and hosted on G2.com.

I believe the PS Cloud could benefit even more by the addition of some completely new items. Since I've seen a lot of customisations made to PSA by customers, it may be helpful to you to obtain some fresh ideas if Certenia conducted some study on its clientele to find out what customisations they are making! Review collected by and hosted on G2.com.

There are a couple of things that PSA is good at:

1) It is designed on the Salesforce Platform so if anyone is using the Salesforce Sales cloud then it will be an easy and Single tool for collaboration for the Sales and Services team.

2) All modules are well designed by considering the latest Salesforce Lightning features which makes it easy to use from the user's perspective. Review collected by and hosted on G2.com.

Implementation of PS Cloud is not that easy and requires a vendor for the Implementation. Review collected by and hosted on G2.com.

The complexity of the solution provided by Certinia PS Cloud makes it malleable to almost all situations a business would want to track. Because it is embedded in Salesforce and designed to work with the Standard Objects, it is easy to enhance with customizations specific to your business. However, out of the box, it is ready for you to start making the day-to-day decisions that are crucial to the success of a professional services company.

Although I was not part of the organization when PSA was implemented, it only took about 90 days from the initial installation of the App to go-live. This included a data transformation and load at go-live as well. After the initial go-live, we integrated it into the legacy finance system. We have since upgraded to a two-way integration. This was key to tying several of our processes back into PSA for tracking and monitoring by our PMO and Ops teams.

As the head of Ops and Staffing, one of my most well-known sayings is, "If it isn't in PSA, the ask (meaning requesting for a resource) isn't real." Having the entirety of our PMO and Sales teams on board with this sentiment ensures that all of our data is captured. This allows us to use PSA as our source of truth for our business. Review collected by and hosted on G2.com.

The biggest downside is the learning curve of the data model. It takes a while to master, but once you have figured it out, it makes pulling the data out of your tool clean and easy. Certinia is always there to answer questions on the Community Portal. This will also help with that learning curve and clarify the variety of features' differences. Review collected by and hosted on G2.com.

Certinia PS Cloud is a great plataform to support our Dell Professional Services organization portfolio, proving not only the right capabilities required to run our business, but also the insight to improve and gain efficience by automating several tasks and generating forecasting reports Review collected by and hosted on G2.com.

Could include more Resource Management capabilities like two-way outlook ingreation and a mora granular discrete scheduling capability to manage hourly timeslots. Review collected by and hosted on G2.com.

PS Cloud covers almost all the requirements a company could have to maintain a good customer relationship. Particularily the new features added to the Time Entry recently are really great. It is very easy to use, even for a new user who is not familar with the PSA Architecture happens to understand it nicely very soon. I have implemented PSA for a few customers and its quite simple to implement. Customer support that Certenia provides is absolutely great. My final comments would be, I recommend using PSA!! Review collected by and hosted on G2.com.

I feel some altogether new objects can be added to the PS Cloud to even more better. I have seen quite a few customizations that many a customers do to PSA, so if Certenia could do some research on their customers about what customizations they are doing on PSA, that might help you to get some new ideas! Review collected by and hosted on G2.com.