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Best Customer Service Automation Software - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Customer service automation software is designed to provide AI-driven customer support capabilities to customer service teams to assist with low-level standard work. Low-level tasks like ticket resolutions for password resets, refunds, and technical issues are resolved entirely without human intervention. This capability dramatically increases operational resilience to high-traffic situations since such circumstances will have many duplicate support requests. It also allows customer service agents to improve and leverage their subject matter expertise to resolve more complex requests that can require in-depth policy knowledge and cross-team collaboration skills.

These products are powered by the same technology behind intelligent virtual assistants and support help desk services through self-learning chatbots, intelligent routing to agents, troubleshooting guidance, and automating ticket resolutions. They have the ability to become smarter and improve their responses over time as they interact with customers. Integrations with knowledge base software, multilingual customer support software, CRM software, and help desk software is common to maximize access to training opportunities and other training data.

To qualify for inclusion in the Customer Service Automation category, a product must:

Be purposed for application in the help desk and customer service environment
Use conversational AI and natural language understanding (NLU) technology to process chat and ticket automation
Provide intelligent case routing to a human agent
Be adaptive and self-improving to continuously meet changing customer needs
Integrate with existing knowledge bases, help desk, and CRM platforms

Best Customer Service Automation Software At A Glance

Best for Small Businesses:
Intercom
Intercom
Best for Mid-Market:
Salesforce Service Cloud
Salesforce Service Cloud
Best for Enterprise:
Salesforce Service Cloud
Salesforce Service Cloud
Highest User Satisfaction:
Salesforce Service Cloud
Salesforce Service Cloud
Best Free Software:
Salesforce Service Cloud
Salesforce Service Cloud
Show LessShow More
Best for Enterprise:
Salesforce Service Cloud
Salesforce Service Cloud
Highest User Satisfaction:
Salesforce Service Cloud
Salesforce Service Cloud
Best Free Software:
Salesforce Service Cloud
Salesforce Service Cloud

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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90 Listings in Customer Service Automation Available
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Voiceflow
By Voiceflow
(52)4.7 out of 5
14th Easiest To Use in Customer Service Automation software
View top Consulting Services for Voiceflow
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voiceflow is a purpose-built platform for ambitious Product teams to build AI Agents with speed, control, and observability. Loved by designers and developers, Voiceflow helps teams work together

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 60% Small-Business
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Voiceflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Features
    24
    Easy Creation
    18
    Customer Support
    15
    User Interface
    15
    Cons
    Missing Features
    11
    Usage Limitations
    10
    Complexity Issues
    7
    Complexity
    6
    Improvements Needed
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Voiceflow features and usability ratings that predict user satisfaction
    9.1
    Language
    Average: 8.6
    8.2
    Ticket Resolution
    Average: 8.4
    9.0
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Voiceflow
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, CA
    Twitter
    @VoiceflowHQ
    6,641 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    85 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voiceflow is a purpose-built platform for ambitious Product teams to build AI Agents with speed, control, and observability. Loved by designers and developers, Voiceflow helps teams work together

Users
No information available
Industries
  • Computer Software
Market Segment
  • 60% Small-Business
  • 23% Enterprise
Voiceflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Features
24
Easy Creation
18
Customer Support
15
User Interface
15
Cons
Missing Features
11
Usage Limitations
10
Complexity Issues
7
Complexity
6
Improvements Needed
5
Voiceflow features and usability ratings that predict user satisfaction
9.1
Language
Average: 8.6
8.2
Ticket Resolution
Average: 8.4
9.0
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Voiceflow
Company Website
Year Founded
2019
HQ Location
San Francisco, CA
Twitter
@VoiceflowHQ
6,641 Twitter followers
LinkedIn® Page
www.linkedin.com
85 employees on LinkedIn®
DigitalGenius
By DigitalGenius
(32)4.7 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within

    Users
    No information available
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 44% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DigitalGenius Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automated Responses
    2
    Automation
    2
    Business Growth
    2
    Customer Support
    2
    Ease of Use
    2
    Cons
    Complexity
    1
    Interface Issues
    1
    Learning Curve
    1
    Poor Interface Design
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DigitalGenius features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.1
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DigitalGenius
    Year Founded
    2014
    HQ Location
    London, England
    Twitter
    @DigitalGeniusAI
    1,758 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Our AI solution continually learns and evolves from every interaction within

Users
No information available
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 44% Mid-Market
  • 28% Enterprise
DigitalGenius Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automated Responses
2
Automation
2
Business Growth
2
Customer Support
2
Ease of Use
2
Cons
Complexity
1
Interface Issues
1
Learning Curve
1
Poor Interface Design
1
Steep Learning Curve
1
DigitalGenius features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.1
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
DigitalGenius
Year Founded
2014
HQ Location
London, England
Twitter
@DigitalGeniusAI
1,758 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Read DigitalGenius Reviews

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Replicant
By Replicant
(43)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 49% Mid-Market
    • 44% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    11
    Ease of Use
    10
    Helpful
    10
    Customer Support
    9
    Customer Engagement
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Technical Issues
    3
    Expensive
    2
    Flow Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replicant features and usability ratings that predict user satisfaction
    8.5
    Language
    Average: 8.6
    9.2
    Ticket Resolution
    Average: 8.4
    9.4
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    209 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 49% Mid-Market
  • 44% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
11
Ease of Use
10
Helpful
10
Customer Support
9
Customer Engagement
8
Cons
Missing Features
4
Limited Features
3
Technical Issues
3
Expensive
2
Flow Management
2
Replicant features and usability ratings that predict user satisfaction
8.5
Language
Average: 8.6
9.2
Ticket Resolution
Average: 8.4
9.4
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
3 Twitter followers
LinkedIn® Page
www.linkedin.com
209 employees on LinkedIn®
Read Replicant Reviews
Ada
By ADA SUPPORT, INC.
(154)4.6 out of 5
Optimized for quick response
View top Consulting Services for Ada
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality service at scale, enabling enterprise co

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 62% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ada Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Helpful
    8
    Features
    6
    Customer Support
    5
    Easy Setup
    5
    Cons
    Integration Issues
    7
    Chat Management
    4
    Limited Features
    4
    Missing Features
    4
    Connectivity Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ada features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    8.3
    Ticket Resolution
    Average: 8.4
    9.0
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ADA SUPPORT, INC.
    Company Website
    Year Founded
    2016
    HQ Location
    Toronto, Ontario
    Twitter
    @ada_cx
    1,667 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality service at scale, enabling enterprise co

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 62% Mid-Market
  • 21% Small-Business
Ada Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Helpful
8
Features
6
Customer Support
5
Easy Setup
5
Cons
Integration Issues
7
Chat Management
4
Limited Features
4
Missing Features
4
Connectivity Issues
3
Ada features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
8.3
Ticket Resolution
Average: 8.4
9.0
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
ADA SUPPORT, INC.
Company Website
Year Founded
2016
HQ Location
Toronto, Ontario
Twitter
@ada_cx
1,667 Twitter followers
LinkedIn® Page
www.linkedin.com
388 employees on LinkedIn®
NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
Optimized for quick response
View top Consulting Services for NICE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NICE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Helpful
    27
    Features
    26
    Efficiency
    24
    Simple
    13
    Cons
    Call Issues
    12
    Technical Issues
    11
    Delays
    10
    Poor Customer Support
    10
    Inefficiency
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NICE CXone Mpower features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    7.9
    Ticket Resolution
    Average: 8.4
    8.7
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NICE
    Company Website
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,412 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 35% Enterprise
NICE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Helpful
27
Features
26
Efficiency
24
Simple
13
Cons
Call Issues
12
Technical Issues
11
Delays
10
Poor Customer Support
10
Inefficiency
9
NICE CXone Mpower features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
7.9
Ticket Resolution
Average: 8.4
8.7
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
NICE
Company Website
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,412 Twitter followers
LinkedIn® Page
www.linkedin.com
12,164 employees on LinkedIn®
Forethought AI
By Forethought
(141)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that go beyond basic automation. By actively learning, making decisions, and providing

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Forethought AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    13
    Customer Satisfaction
    10
    Artificial Intelligence
    9
    Customer Support
    8
    Ease of Use
    8
    Cons
    Cost
    3
    Expensive
    3
    Time-Consuming
    3
    Challenging Reporting
    2
    Dashboard Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Forethought AI features and usability ratings that predict user satisfaction
    8.8
    Language
    Average: 8.6
    8.5
    Ticket Resolution
    Average: 8.4
    8.4
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forethought
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @forethought_ai
    1,710 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    107 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that go beyond basic automation. By actively learning, making decisions, and providing

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 21% Small-Business
Forethought AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
13
Customer Satisfaction
10
Artificial Intelligence
9
Customer Support
8
Ease of Use
8
Cons
Cost
3
Expensive
3
Time-Consuming
3
Challenging Reporting
2
Dashboard Issues
2
Forethought AI features and usability ratings that predict user satisfaction
8.8
Language
Average: 8.6
8.5
Ticket Resolution
Average: 8.4
8.4
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Forethought
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@forethought_ai
1,710 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®
Aisera
By Aisera
(121)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aisera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Helpful
    30
    Customer Support
    24
    Automation
    23
    Efficiency
    21
    Cons
    Learning Curve
    13
    AI Limitations
    9
    Steep Learning Curve
    9
    Improvement Needed
    8
    Inaccuracy
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aisera features and usability ratings that predict user satisfaction
    8.8
    Language
    Average: 8.6
    8.8
    Ticket Resolution
    Average: 8.4
    8.5
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aisera
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, CA
    Twitter
    @aisera_ai
    1,500 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    311 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Enterprise
  • 22% Mid-Market
Aisera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Helpful
30
Customer Support
24
Automation
23
Efficiency
21
Cons
Learning Curve
13
AI Limitations
9
Steep Learning Curve
9
Improvement Needed
8
Inaccuracy
8
Aisera features and usability ratings that predict user satisfaction
8.8
Language
Average: 8.6
8.8
Ticket Resolution
Average: 8.4
8.5
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Aisera
Company Website
Year Founded
2017
HQ Location
Palo Alto, CA
Twitter
@aisera_ai
1,500 Twitter followers
LinkedIn® Page
www.linkedin.com
311 employees on LinkedIn®
Get a quote
yellow.ai
By yellow.ai
(106)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 39% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • yellow.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chatbot Development
    9
    Ease of Use
    9
    Integrations
    9
    Chatbots
    8
    Easy Integrations
    8
    Cons
    Steep Learning Curve
    6
    Learning Curve
    5
    Integration Issues
    4
    Complexity
    3
    Difficult Learning
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • yellow.ai features and usability ratings that predict user satisfaction
    8.1
    Language
    Average: 8.6
    9.0
    Ticket Resolution
    Average: 8.4
    8.7
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    yellow.ai
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @yellowdotai
    1,485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    943 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

Users
  • Software Engineer
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 39% Small-Business
  • 32% Mid-Market
yellow.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chatbot Development
9
Ease of Use
9
Integrations
9
Chatbots
8
Easy Integrations
8
Cons
Steep Learning Curve
6
Learning Curve
5
Integration Issues
4
Complexity
3
Difficult Learning
3
yellow.ai features and usability ratings that predict user satisfaction
8.1
Language
Average: 8.6
9.0
Ticket Resolution
Average: 8.4
8.7
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
yellow.ai
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@yellowdotai
1,485 Twitter followers
LinkedIn® Page
www.linkedin.com
943 employees on LinkedIn®
Read yellow.ai Reviews
Zowie
By Zowie Inc.
(73)4.7 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zowie’s AI customer service platform enables e-commerce brands to provide personalized conversational support experiences across the entire shopper lifecycle. With Zowie, brands can transform thei

    Users
    No information available
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zowie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Efficiency
    24
    Automation
    23
    Helpful
    19
    Messaging Automation
    17
    Cons
    Limited Features
    11
    Missing Features
    10
    Complexity
    8
    Limited Customization
    8
    Bugs
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zowie features and usability ratings that predict user satisfaction
    8.3
    Language
    Average: 8.6
    5.0
    Ticket Resolution
    Average: 8.4
    9.1
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zowie Inc.
    Year Founded
    2019
    HQ Location
    New York
    Twitter
    @ZowieAI
    129 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    125 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zowie’s AI customer service platform enables e-commerce brands to provide personalized conversational support experiences across the entire shopper lifecycle. With Zowie, brands can transform thei

Users
No information available
Industries
  • Retail
  • Consumer Services
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Zowie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Efficiency
24
Automation
23
Helpful
19
Messaging Automation
17
Cons
Limited Features
11
Missing Features
10
Complexity
8
Limited Customization
8
Bugs
6
Zowie features and usability ratings that predict user satisfaction
8.3
Language
Average: 8.6
5.0
Ticket Resolution
Average: 8.4
9.1
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Zowie Inc.
Year Founded
2019
HQ Location
New York
Twitter
@ZowieAI
129 Twitter followers
LinkedIn® Page
www.linkedin.com
125 employees on LinkedIn®
Read Zowie Reviews
Trengo
By Trengo
(227)4.3 out of 5
Save to My Lists
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    103
    Helpful
    74
    Customer Support
    58
    Features
    56
    Communication
    47
    Cons
    Missing Features
    60
    Limited Features
    43
    Messaging Issues
    29
    Chat Functionality
    23
    Limited Options
    23
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    6.9
    Language
    Average: 8.6
    6.9
    Ticket Resolution
    Average: 8.4
    8.6
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    284 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    107 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
103
Helpful
74
Customer Support
58
Features
56
Communication
47
Cons
Missing Features
60
Limited Features
43
Messaging Issues
29
Chat Functionality
23
Limited Options
23
Trengo features and usability ratings that predict user satisfaction
6.9
Language
Average: 8.6
6.9
Ticket Resolution
Average: 8.4
8.6
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
284 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®
Read Trengo Reviews
Yoizen Omnichannel CX Platform
By YOIZEN
(28)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable busines

    Users
    No information available
    Industries
    • Telecommunications
    Market Segment
    • 57% Enterprise
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yoizen Omnichannel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Automation
    1
    Customer Support
    1
    Easy Integrations
    1
    Efficiency
    1
    Cons
    Call Functionality
    1
    Call Issues
    1
    Interface Issues
    1
    Limitations
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yoizen Omnichannel CX Platform features and usability ratings that predict user satisfaction
    9.0
    Language
    Average: 8.6
    8.8
    Ticket Resolution
    Average: 8.4
    8.7
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    YOIZEN
    Year Founded
    2010
    HQ Location
    Ciudad Autónoma de Buenos Aires (CABA) , Argentina
    Twitter
    @Yoizen
    339 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    56 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable busines

Users
No information available
Industries
  • Telecommunications
Market Segment
  • 57% Enterprise
  • 29% Mid-Market
Yoizen Omnichannel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Automation
1
Customer Support
1
Easy Integrations
1
Efficiency
1
Cons
Call Functionality
1
Call Issues
1
Interface Issues
1
Limitations
1
Limited Customization
1
Yoizen Omnichannel CX Platform features and usability ratings that predict user satisfaction
9.0
Language
Average: 8.6
8.8
Ticket Resolution
Average: 8.4
8.7
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
YOIZEN
Year Founded
2010
HQ Location
Ciudad Autónoma de Buenos Aires (CABA) , Argentina
Twitter
@Yoizen
339 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
Read Yoizen Omnichannel CX Platform Reviews
Vivantio
By Vivantio
(291)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vivantio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    70
    Intuitive
    32
    Efficiency
    29
    Helpful
    26
    Features
    24
    Cons
    Ticketing Issues
    19
    Improvement Needed
    17
    Learning Curve
    15
    Missing Features
    14
    Login Issues
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vivantio features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    8.6
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vivantio
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    114 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
70
Intuitive
32
Efficiency
29
Helpful
26
Features
24
Cons
Ticketing Issues
19
Improvement Needed
17
Learning Curve
15
Missing Features
14
Login Issues
13
Vivantio features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
8.6
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Vivantio
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
114 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Deepdesk
By Deepdesk
(10)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Deepdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Customer Engagement
    5
    Ease of Use
    5
    Artificial Intelligence
    4
    Efficiency
    3
    Cons
    Limited AI Capabilities
    2
    Poor Understanding
    2
    Slow Performance
    2
    Complexity
    1
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Deepdesk features and usability ratings that predict user satisfaction
    9.4
    Language
    Average: 8.6
    8.9
    Ticket Resolution
    Average: 8.4
    9.6
    Ease of Use
    Average: 9.0
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deepdesk
    Year Founded
    2019
    HQ Location
    Amsterdam, NL
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers.

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 30% Enterprise
Deepdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Customer Engagement
5
Ease of Use
5
Artificial Intelligence
4
Efficiency
3
Cons
Limited AI Capabilities
2
Poor Understanding
2
Slow Performance
2
Complexity
1
Poor Customer Support
1
Deepdesk features and usability ratings that predict user satisfaction
9.4
Language
Average: 8.6
8.9
Ticket Resolution
Average: 8.4
9.6
Ease of Use
Average: 9.0
0.0
No information available
Seller Details
Seller
Deepdesk
Year Founded
2019
HQ Location
Amsterdam, NL
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Read Deepdesk Reviews
Rezo.ai
By Rezo.ai
(10)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rezo.AI is a Data first Contact Center powered by Autonomous Agents. By harnessing the power of artificial intelligence and automation, Rezo.ai helps organizations enhance customer experiences, improv

    Users
    No information available
    Industries
    • Automotive
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rezo.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    3
    Customer Support
    3
    Artificial Intelligence
    2
    Communication
    2
    Ease of Use
    2
    Cons
    Expensive
    1
    Pricing Issues
    1
    Software Bugs
    1
    Software Glitches
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rezo.ai features and usability ratings that predict user satisfaction
    10.0
    Language
    Average: 8.6
    10.0
    Ticket Resolution
    Average: 8.4
    10.0
    Ease of Use
    Average: 9.0
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rezo.ai
    Year Founded
    2018
    HQ Location
    Noida, IN
    LinkedIn® Page
    www.linkedin.com
    170 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rezo.AI is a Data first Contact Center powered by Autonomous Agents. By harnessing the power of artificial intelligence and automation, Rezo.ai helps organizations enhance customer experiences, improv

Users
No information available
Industries
  • Automotive
Market Segment
  • 100% Enterprise
Rezo.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
3
Customer Support
3
Artificial Intelligence
2
Communication
2
Ease of Use
2
Cons
Expensive
1
Pricing Issues
1
Software Bugs
1
Software Glitches
1
Technical Issues
1
Rezo.ai features and usability ratings that predict user satisfaction
10.0
Language
Average: 8.6
10.0
Ticket Resolution
Average: 8.4
10.0
Ease of Use
Average: 9.0
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Rezo.ai
Year Founded
2018
HQ Location
Noida, IN
LinkedIn® Page
www.linkedin.com
170 employees on LinkedIn®
Read Rezo.ai Reviews
Decagon
By Decagon
(15)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just res

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Decagon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    6
    Implementation Ease
    6
    Customer Satisfaction
    5
    Customer Support
    5
    Features
    5
    Cons
    Admin Dependency
    2
    Limited Customization
    2
    Missing Features
    2
    Usage Limitations
    2
    Access Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Decagon features and usability ratings that predict user satisfaction
    8.9
    Language
    Average: 8.6
    7.9
    Ticket Resolution
    Average: 8.4
    9.0
    Ease of Use
    Average: 9.0
    3.8
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Decagon
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just res

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 20% Small-Business
Decagon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
6
Implementation Ease
6
Customer Satisfaction
5
Customer Support
5
Features
5
Cons
Admin Dependency
2
Limited Customization
2
Missing Features
2
Usage Limitations
2
Access Limitations
1
Decagon features and usability ratings that predict user satisfaction
8.9
Language
Average: 8.6
7.9
Ticket Resolution
Average: 8.4
9.0
Ease of Use
Average: 9.0
3.8
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Decagon
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
Read Decagon Reviews
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