# Yoizen Omnichannel CX Platform Reviews **Vendor:** YOIZEN **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.6/5.0 **Total Reviews:** 28 ## About Yoizen Omnichannel CX Platform Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable businesses to automate marketing, sales and customer service on multiple digital channels and messaging apps, such as: WhatsApp, Social Media, Email, Web Chat, Apple and Google Messaging, Google My Business, Mercado Libre, and more! By using our technology to integrate and automate customer communications, you will: • optimize your agents’ time • reduce operating costs • improve customer experience • increase customer satisfaction • boost productivity • deliver a consistent brand experience Our platform works in Spanish, Portuguese and English. We are a Meta Business Partner and WhatsApp Business Solution Provider. Other partnerships: Avaya Google Apple We currently serve clients from multiple industries in Argentina, Colombia, México, Perú, Bolivia, Paraguay, Brazil, Costa Rica, Jamaica, Uruguay and Guatemala. Areas of expertise: Omnichannel Customer Service Automation ChatBots Conversational Intelligence powered by AI Customer Experience (CX) Digital Channels ## Yoizen Omnichannel CX Platform Reviews ### 1. A comprehensive tool to transform the customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Cinthia D. | Supervisora Atención Digital , Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** What truly distinguishes Yoizen is its ability to adapt to our specific business needs. The platform is intuitive and easy to use, even for those without advanced technical knowledge. Yoizen's support team is exceptionally proactive, always willing to collaborate so that we can maximize the use of the platform and explore new growth opportunities. **What do you dislike about Yoizen Omnichannel CX Platform?** The platform handles a large amount of valuable information and sometimes it can be a challenge to process it quickly. However, with time and dedication, we have managed to make the most of the data and KPIs it offers, which has allowed us to optimize our entire operation. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** Yoizen has been fundamental in our digitalization strategy, allowing us to offer a more agile and efficient customer service. The platform not only facilitates self-management by our customers but also significantly improves resolution rates compared to traditional methods, which is reflected in greater customer satisfaction. ### 2. Sensitive platform for social media management, versatile and with potential to add integrations. **Rating:** 5.0/5.0 stars **Reviewed by:** Marcela P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** The platform's potential to implement customer contact channels, centralizing administration and management from a single front. Agile, simple configurations that make its implementation a quick process. At the supervision level, the ability to manage resources efficiently and have a variety of reports for measuring efficiency and quality of service. Additionally, the flexibility to create integrations with other applications. The team's support is immediate, with responses in acceptable times; in addition to offering solutions for unforeseen issues in management. **What do you dislike about Yoizen Omnichannel CX Platform?** The limitation in being able to deepen the tracking of cases due to the use of HSM **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** The platform allows providing customers with a channel where self-management and personalized attention coexist. With developed integrations, it is possible to adapt the range of options according to the customer's profile. At the same time, enhance the performance of customer service teams. ### 3. Omnichannel in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Stefania T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** What I like the most is that I can have reports from all the channels we manage, which are more than 20. This information allows us to make decisions and improve day by day, ensuring a response time for each inquiry that comes through our channels. Reporting Priority response to negative messages Tags Assistance in technical support and good predisposition- **What do you dislike about Yoizen Omnichannel CX Platform?** The cost is high, so we do not add more channels than we manage. Only have a 24-hour window for messages coming from Meta to respond. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** It resolves the issue of reporting and ensures that no message goes unanswered. ### 4. I found the perfect partner to transform my customer service channels **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** The support was always there, from when we started talking with the sales team, during the project where they helped me understand why I needed to have a Bot, and in the day-to-day with the support, who help me with the questions that arise. **What do you dislike about Yoizen Omnichannel CX Platform?** I am generally satisfied, it is a very comprehensive platform. Having so many options sometimes makes it difficult for me to resolve issues, but the support team has always helped me. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** We knew we had to get into the world of digital channels to reach the students, but we weren't sure how. Today, it is the main channel of engagement, where with simple bots we can automate the main inquiries and have our team handle the complex issues that require personal management. Yoizen organized us and doubled our satisfaction. ### 5. Robust platform that accompanies you in your digitalization strategy and search for efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Fermin M. | Product Owner Artificial Intelligence & Bots, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** Easy-to-use no-code platform that evolves alongside the market and the needs of customers practically in real time. It allows for generating efficiency through the use of different types of automations, integration with legacy systems, while also managing a very powerful ACD logic that in itself generates significant additional operational efficiency. **What do you dislike about Yoizen Omnichannel CX Platform?** One area for improvement could be the openness and granularity of native reporting. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** It allows us to quickly grow in the share of WhatsApp contact, simultaneously achieving net operational efficiency that leads to a reduction in telephone service costs. ### 6. yoizen as a written channel platform **Rating:** 4.5/5.0 stars **Reviewed by:** pablo l. | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** The experience of our representatives when conversing with the client through the platform, and the ability to view the entire previous historical conversation. The flexibility in using the possible messages and filters that you can adapt in your service queues. **What do you dislike about Yoizen Omnichannel CX Platform?** that to implement chat mode in WhatsApp, we have to do it for all the services connected to the number of that service and there is no implementation by specific service queue. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** resolve digital assisted attention (as a written point of contact channel through WhatsApp), and automatic attention links with the bots developed by Movistar Arg, and assisted attention on Telegram. Helping the digital adoption of our B2B clients, Corporations, and SMEs for Movistar Empresas Arg. ### 7. It gives you and your company the possibility to grow digitally with the best results **Rating:** 5.0/5.0 stars **Reviewed by:** Agustina S. | Analista Sr CX & MKT, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** Ease of navigation, adaptability, usability. All Yoizen products can be used by people without specific technical knowledge. The projects to be undertaken are always possible, thanks to the support and assistance of the entire team they have, with great availability and willingness when it comes to developments and work. Always with energy and eagerness to take on new tasks and with motivation to continue growing in the digital field. **What do you dislike about Yoizen Omnichannel CX Platform?** Response times with a delay of two or three hours, but with an on-call line open 24 hours for specific urgent matters. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** Migration of in-person or telephone service to digital channels. Customer self-management without the need for human intervention, and service available every day, 24 hours for our customers. ### 8. Robustness and agility **Rating:** 4.5/5.0 stars **Reviewed by:** Fabian M. | Jefe Call Center, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** The flexibility of the platform and the company manage to meet the needs that arise from the business. **What do you dislike about Yoizen Omnichannel CX Platform?** The amount of information handled by the platform is very large and processing it is sometimes complex. Over time, all the KPIs it reports come to be understood. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** Especially the automation of transactions with customers. The number of resolutions is higher than that of traditional IVRs with very good results in quality surveys. ### 9. Accessible, adaptability, growth. **Rating:** 5.0/5.0 stars **Reviewed by:** María Luz M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** Options to adapt the tool quickly to the need of the moment. Very intuitive for the user. Training and support. Possibility to reach different types of clients. Updating the platform versions. Key tool for the digital growth of any company. **What do you dislike about Yoizen Omnichannel CX Platform?** The platform doesn't have anything I don't like. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** Detect customer profiles through a CHAT for closing sales or solving problems. ### 10. Teamwork **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** While the tool gives us the answer to our future, I value teamwork more. How we manage to stay up to date with the constantly developing usability of the channels and the changing needs of the business. Easy to use, easy to implement. **What do you dislike about Yoizen Omnichannel CX Platform?** Nothing to highlight. The constant change dynamic is followed by the solutions. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** Our demand is constant and diverse, we use this tool to provide solutions to clients. ### 11. Your strategic ally for digitalization and efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Tulio A. | Estrategia Canales Digitales, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** It is a platform that accompanies you on the journey towards digital transformation, allowing you to reach new levels of efficiency and optimize the customer experience. It has 4 pillars that help us on this path: Ease of use - Evolution - Scalability - Support. **What do you dislike about Yoizen Omnichannel CX Platform?** Lack of granularity, the information provided by the default reports can be too general in some cases, making it difficult to gain a deep insight into some KPIs. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** Traceability, automation, this benefits us in reducing demand and efficiency. ### 12. Our main ally in the digital transformation of our members **Rating:** 5.0/5.0 stars **Reviewed by:** Joshue V. | Process Chief at Scienza Argentina, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** The ease of implementation and constant improvement make it a tool that consistently generates added value for our business. **What do you dislike about Yoizen Omnichannel CX Platform?** I can't find anything I don't like about the tool. As an improvement, I would try to further exploit the reporting aspect. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** The bottleneck in commercial attention to all our customers, considerably reducing response times in service. ### 13. Good performance and dynamics for management and predisposition for customizations **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** It is a very dynamic platform that offers great ease for viewing the real status of services, agent status, and the course of interactions. We have been able to customize certain functionalities to facilitate management with the company's core systems. **What do you dislike about Yoizen Omnichannel CX Platform?** There are no things I don't like. Perhaps the inability to create some ad hoc reports within the same platform. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** It allows us to streamline the attention of the different channels we have connected to the platform in a very dynamic way and provides us with valuable information for management. ### 14. Yoizen OM a great solution from Argentina to the world **Rating:** 4.5/5.0 stars **Reviewed by:** Paula D. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** It is an intuitive platform that allows ease of use. Customer support is quick and always accurate. **What do you dislike about Yoizen Omnichannel CX Platform?** Only for the WA channel, the complexity in the configuration of filters **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** We use it in the WhatsApp Business service ### 15. Great omnichannel management platform. Seek to improve constantly. **Rating:** 4.0/5.0 stars **Reviewed by:** Xoana Z. | Analista de canales digitales, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** Having all the channels in a single tool allows for improved management and 360-degree visibility. **What do you dislike about Yoizen Omnichannel CX Platform?** It has things to improve, reports, administration, that allow making daily work efficient. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** Organization in management ### 16. Great predisposition of the team. We did not manage to get our users to adopt the UX we designed. **Rating:** 4.0/5.0 stars **Reviewed by:** Patricio F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** Possibility to scale the number of queries we take. Insights into user behavior in the flow. **What do you dislike about Yoizen Omnichannel CX Platform?** The platform's UI was not easy to use for the team. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** Scalability of customer service team responses ### 17. A true omnichannel tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mara P. | Social Media Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** I consider it a pioneering tool in the market, which is at the forefront of all customer service channels in the developments and processes it encompasses. But without a doubt, the great differentiator is the expertise of its team of collaborators and advisors who perfectly understand our needs, proposing new opportunities for our business. **What do you dislike about Yoizen Omnichannel CX Platform?** No concerns for now about this tool. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** none ### 18. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Hernan D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** Its use is very simple and it has a user-friendly graphical interface. **What do you dislike about Yoizen Omnichannel CX Platform?** Some support responses are unsatisfactory **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** the problems we have are mostly technical and if you help me solve them ### 19. Solutions for Written Channels **Rating:** 5.0/5.0 stars **Reviewed by:** Javier Ignacio A. | Responsable de digitalización de procesos y experiencias del canal digital, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** Its usability, simple and intuitive, allows designing the best care strategies. **What do you dislike about Yoizen Omnichannel CX Platform?** It presents no factors that have implied dissatisfaction, improvement opportunities are adapting with the usage experience, and there is feedback with the support team. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** The ease of integration allows us to be assertive in defining what the best experience is according to the client and use case. ### 20. Alliance Manager at Avaya **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Pablo S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** It's simplicity, no code capability, fast adoption of new features when social media APIs introduce new functionalities. **What do you dislike about Yoizen Omnichannel CX Platform?** It's graphical user interface, Administration usability, agent desktop UI is not very configurable in terms of widgets and embedding external applications. Does not consider voice channel. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** Resolves multiple gaps with Avaya solutions, like a no code bot, manages a lot of different channels. ### 21. Use of Yoizen tools **Rating:** 4.5/5.0 stars **Reviewed by:** Ximena L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** Access from the Web in any environment. Multi-use Allows interconnectivity **What do you dislike about Yoizen Omnichannel CX Platform?** Sometimes it presents intermittency. flexibility **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** Implementation of new Meta features for use, this would help improve the user experience by shortening steps and selection of options. ### 22. A very nice experience **Rating:** 5.0/5.0 stars **Reviewed by:** Luciano D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** This is a very easy to use tool as well as the customer support is brilliant. **What do you dislike about Yoizen Omnichannel CX Platform?** There is no downside, the platform is fine. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** Digital transformation experience. ### 23. Simplicity in information management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** It allows us to precisely track the management we have through the platform. **What do you dislike about Yoizen Omnichannel CX Platform?** From the client who is contacting us, we find it difficult to identify the service ID they are inquiring about, because there is no field to record it. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** It simplified information management compared to what we had with the previous platform. ### 24. Experience on the implementation of a chat tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** Ease of use, Ease of Implementation, Description of tools, Support received from the provider **What do you dislike about Yoizen Omnichannel CX Platform?** The ability to have some kind of functionality testing platform **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** The way to respond quickly and automatically to the needs of our members ### 25. good attention and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** attentive response from the staff, and easy queue tracking by the agent **What do you dislike about Yoizen Omnichannel CX Platform?** more user-friendly templates for the supervisor, and small bugs in the agent's platform **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** sell delivery of my products ### 26. Accessibility and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** Ease of use and Customer Support. **What do you dislike about Yoizen Omnichannel CX Platform?** It is complex to make adaptations to pre-existing functionalities for a specific need. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** Adaptability of functions to particular and specific needs. ### 27. Simple platform to configure and good connection with WhatsApp. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** Use, understanding, agility, configuration, Customer Service and Support. **What do you dislike about Yoizen Omnichannel CX Platform?** Reporting when having different numbers associated with a single ID. **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** The demand for phone calls. ### 28. integration of smcc into the corporate bot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Yoizen Omnichannel CX Platform?** stability, ease of use, ease of integration **What do you dislike about Yoizen Omnichannel CX Platform?** scalability, customer support, mail issues **What problems is Yoizen Omnichannel CX Platform solving and how is that benefiting you?** assisted digital service channels - [View Yoizen Omnichannel CX Platform pricing details and edition comparison](https://www.g2.com/products/yoizen-omnichannel-cx-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+17%3A31%3A41+-0500&secure%5Bsession_id%5D=963a6ed0-164d-43f1-9a77-129d560384b0&secure%5Btoken%5D=96a5b7395f9b590dcf836705e1daf0e59e58f19691a76e094139f533e8743de8&format=llm_user) ## Yoizen Omnichannel CX Platform Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Yoizen Omnichannel CX Platform Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,589 reviews) - [Dixa](https://www.g2.com/products/dixa/reviews) - 4.2/5.0 (380 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews)