DigitalGenius Reviews & Product Details

As the title describes, it does what it sets out to do. We needed an automation tool that would give customers a personalised answer to the simple questions that a customer service agents don't need to do - whilst giving us data to ensure we don't forget about the "small stuff".

I love that they are innovative and always trying to improve on the experience, and create even better service for our customers. The pilot that we took part in, sealed the deal for us, as we were able to use the tool (and the people building it) to establish if it could do what we want, and help solve the issues we need it to solve. Review collected by and hosted on G2.com.

The analytics suite is very detailed - but would love the interface to be a little friendlier - but really the data is what we need, and it supplies that! Review collected by and hosted on G2.com.

We have been using Digital Genius for arround one year and we are super happy with the service:

Overall, what I like best about DigitalGenius is its combination of advanced AI capabilities, seamless integration, personalized customer interactions, and valuable analytics. These features empower businesses to deliver exceptional customer service experiences while optimizing their operations for greater efficiency and effectiveness.

We have been able to reduce our customer support team members (so de department cost) and our first reponse time by incresing the customer satisfaction rate. Excellent results. Better than expected. Review collected by and hosted on G2.com.

The Initial learning curve. We had to dedicate a lot of time the frists months. Review collected by and hosted on G2.com.

Great support team: professional, and responsive. sharing current best practices. always available to help. Quick and easy implementation. Review collected by and hosted on G2.com.

None. Need to create many templates for ticket automation which is related to the complexity of our workflows. Review collected by and hosted on G2.com.

Quick and easy set up, very intuitive AI engine that accurately identifies our customer issues. Review collected by and hosted on G2.com.

None at the moment and hopefully none going forward either. We are just out of a successful Pilot stage and expanding the reach across all contact areas. Review collected by and hosted on G2.com.

I strongly recommend using DG to automatize CS cases with the best quality. Their intense detection is highly accurate, and their build flow is one of the most complete I've ever used. Review collected by and hosted on G2.com.

Using DG may lose the human touch for solving consumer issues, but even this, they are trying to give a customized answer for each consumer. Review collected by and hosted on G2.com.

From opening discussions, through sign-off, and onto the present day, Digital Genius have shown themselves to be supportive, proactive and personable. The AI itself is powerful, with a large number of queries being automated at a high level of accuracy. From a customer perspective, Digital Genius is easy to use, with modular process flows being created that Bora and his team then turn into high-quality responses for customers. When dealing with a type of query they had not previously encountered during our trial, Digital Genius specifically built an intent for it to improve their service. DG's speed of issue resolution is also superb. We are very happy with the company's service so far and look forward to working with them to support our customers in the future. Review collected by and hosted on G2.com.

Currently, we have no issues with the service. Review collected by and hosted on G2.com.

The whole process of working with them has been fantastic. They were really responsive to our needs, set expectations clearly. When the initial plan for the pilot ran into some difficulties, Bora pivoted to ensure it was successful. The communication was always clear and and Bora and his team were committed to showing DG's value to our business. I'm very excited to keep working with them. Review collected by and hosted on G2.com.

I have no complaints at all. The whole experience has been very pleasant Review collected by and hosted on G2.com.

I really like the fact that Digital Genius can fix any issues efficiently. No waiting around for hours or days to receive a reply, the communication is excellent. Review collected by and hosted on G2.com.

There is nothing at this point that I dislike about the service we have received from Digital Genious. We started a free trial with them which was kidly extended and have just recently signed a contract with them. Review collected by and hosted on G2.com.

DG ability to offer bespoke services and personable relationship Review collected by and hosted on G2.com.

None, the service is great and very personable Review collected by and hosted on G2.com.

The Digital Genius team are great to work with. They are always listening and trying to find solutions. From the first demo, it was clear that product and tech would be a great fit for us and it has been going very well since. We are consistently improving and increasing our automations. Review collected by and hosted on G2.com.

We generally always find a solution to the problem we are facing but sometimes it can take us a while to get there, partly due to the systems that we are integrating with but certain actions can take longers on others. It would be great to have all of our templates managed in one system. Review collected by and hosted on G2.com.