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The Top 20 Easiest To Use Customer Self-Service Software

See the top Customer Self-Service Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

20%

Mid Market

62%

Enterprise

18%

Tidio

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

92%

Mid Market

Enterprise

Freshdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

Ozonetel CloudAgent

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

30%

Mid Market

61%

Enterprise

Freshservice

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

17%

Mid Market

62%

Enterprise

21%

UserGuiding

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

58%

Mid Market

37%

Enterprise

Front

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

JustCall

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

61%

Mid Market

31%

Enterprise

#10

Salesforce Service Cloud

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

#11

Zendesk Support Suite

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.2

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

#12

Document360

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

43%

Mid Market

46%

Enterprise

11%

#13

GrooveHQ

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

77%

Mid Market

22%

Enterprise

#14

Gorgias

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

82%

Mid Market

17%

Enterprise

#15

HubSpot Service Hub

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.1

8.5

Customer Segment Breakdown

Small Business

63%

Mid Market

34%

Enterprise

#16

Alhena AI

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

68%

Mid Market

32%

#17

LiveHelpNow

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

48%

Mid Market

35%

Enterprise

17%

#18

Threecolts Multichannel Pro

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

73%

Mid Market

27%

#19

Kapture CX

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

34%

Mid Market

49%

Enterprise

17%

#20

Twixor

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

48%

Mid Market

42%

Enterprise