Top Free Customer Self-Service Software

Check out our list of free Customer Self-Service Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Customer Self-Service Software to ensure you get the right product.

View Free Customer Self-Service Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
148 Customer Self-Service Products Available
View all Customer Self-Service Software
View all Customer Self-Service Software
Zendesk Support Suite
By Zendesk
(6,150)4.3 out of 5
Optimized for quick response
10th Easiest To Use in Customer Self-Service software
View top Consulting Services for Zendesk Support Suite
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Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a customer support platform that integrates various channels such as email, chat, social media, and phone into a centralized hub for managing customer interactions.
    • Users like Zendesk's comprehensive and flexible approach to customer support, its easy-to-use interface, and its ability to streamline workflows through automation features.
    • Users reported issues with Zendesk's pricing complexity, with advanced features locked behind higher-tier plans, making it difficult for smaller teams on a budget, and some users found the platform overwhelming due to its wide array of features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Automation
    Average: 8.6
    8.1
    Integrations
    Average: 8.5
    7.9
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    105,054 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a customer support platform that integrates various channels such as email, chat, social media, and phone into a centralized hub for managing customer interactions.
  • Users like Zendesk's comprehensive and flexible approach to customer support, its easy-to-use interface, and its ability to streamline workflows through automation features.
  • Users reported issues with Zendesk's pricing complexity, with advanced features locked behind higher-tier plans, making it difficult for smaller teams on a budget, and some users found the platform overwhelming due to its wide array of features.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.2
Automation
Average: 8.6
8.1
Integrations
Average: 8.5
7.9
Personalization
Average: 8.4
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,054 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®
Zoho Desk
By Zoho
(6,217)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 71% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Automation
    Average: 8.6
    8.3
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Telecommunications
    AT
    Zoho Desk is a solid, affordable help desk solution packed with automation, AI features, and strong omnichannel support. It integrates seamlessly... Read review
    TM
    We are currently using out MSP's ConnectWise for a ticketing system. We are paying a per user fee, per month. The cost of this system, annually, is... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,039 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 71% Small-Business
  • 24% Mid-Market
Zoho Desk features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.6
8.3
Integrations
Average: 8.5
8.3
Personalization
Average: 8.4
Verified User in Telecommunications
AT
Zoho Desk is a solid, affordable help desk solution packed with automation, AI features, and strong omnichannel support. It integrates seamlessly... Read review
TM
We are currently using out MSP's ConnectWise for a ticketing system. We are paying a per user fee, per month. The cost of this system, annually, is... Read review
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,039 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®

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Freshdesk
By Freshworks
(3,501)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Customer Self-Service software
View top Consulting Services for Freshdesk
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.6
    8.5
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Eugene S.
    ES
    Automation and user-friendly interface.. Read review
    Verified User in Wholesale
    AW
    The ticketing capabilities with automations and rules for auto assignment. The full behind the scenes view for employess when they are abesnt to... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,854 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.6
8.5
Integrations
Average: 8.5
8.4
Personalization
Average: 8.4
Eugene S.
ES
Automation and user-friendly interface.. Read review
Verified User in Wholesale
AW
The ticketing capabilities with automations and rules for auto assignment. The full behind the scenes view for employess when they are abesnt to... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,854 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
HubSpot Service Hub
By HubSpot
(2,503)4.4 out of 5
Optimized for quick response
15th Easiest To Use in Customer Self-Service software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with ea

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Automation
    Average: 8.6
    8.3
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • BH
    The ticketing is pretty easy to use and the chatbot is a nice feature Read review
    Gareth F.
    GF
    The CRM is solid. Emails are updated quickly into tickets. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    804,241 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with ea

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 34% Mid-Market
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.5
Automation
Average: 8.6
8.3
Integrations
Average: 8.5
8.3
Personalization
Average: 8.4
BH
The ticketing is pretty easy to use and the chatbot is a nice feature Read review
Gareth F.
GF
The CRM is solid. Emails are updated quickly into tickets. Read review
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
804,241 Twitter followers
LinkedIn® Page
www.linkedin.com
11,117 employees on LinkedIn®
Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Optimized for quick response
11th Easiest To Use in Customer Self-Service software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 39% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.6
    8.5
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Cosmetics
    AC
    The capabilities of the tool to configure and customize on ourself a large amount of things, the power of the data accessibility in a very fast way... Read review
    Kuldeep D.
    KD
    The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 39% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.6
8.5
Integrations
Average: 8.5
8.4
Personalization
Average: 8.4
Verified User in Cosmetics
AC
The capabilities of the tool to configure and customize on ourself a large amount of things, the power of the data accessibility in a very fast way... Read review
Kuldeep D.
KD
The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency. Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,078 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Intercom
By Intercom, Inc.
(3,336)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Customer Self-Service software
View top Consulting Services for Intercom
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a customer support platform that integrates AI solutions, ticketing and conversation systems to provide human-led support.
    • Reviewers frequently mention the platform's ease of use, customizability, and seamless integration with other apps, as well as the efficiency of its AI features and the convenience of having all customer interactions in one place.
    • Reviewers experienced issues with the platform's complex pricing structure, occasional server downtime, and a lack of user-friendly interface, as well as difficulties in learning all the features and setting up automations.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Automation
    Average: 8.6
    8.8
    Integrations
    Average: 8.5
    8.5
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,189 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,529 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a customer support platform that integrates AI solutions, ticketing and conversation systems to provide human-led support.
  • Reviewers frequently mention the platform's ease of use, customizability, and seamless integration with other apps, as well as the efficiency of its AI features and the convenience of having all customer interactions in one place.
  • Reviewers experienced issues with the platform's complex pricing structure, occasional server downtime, and a lack of user-friendly interface, as well as difficulties in learning all the features and setting up automations.
Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Automation
Average: 8.6
8.8
Integrations
Average: 8.5
8.5
Personalization
Average: 8.4
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,189 Twitter followers
LinkedIn® Page
www.linkedin.com
1,529 employees on LinkedIn®
LiveAgent
By QualityUnit
(1,509)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, offering a range of features for managing customer interactions.
    • Users like the simplicity, ease of use, and the intuitive UI and UX of LiveAgent, appreciating its ability to streamline operations, improve real-time communication, speed up ticket responses, and enhance transparency and commitment to service improvement.
    • Reviewers mentioned some issues with the phone system setup, a learning curve during initial setup, a need for better design, occasional lags in the chat widget, and a lack of customization options.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Automation
    Average: 8.6
    8.6
    Integrations
    Average: 8.5
    8.2
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    505 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, offering a range of features for managing customer interactions.
  • Users like the simplicity, ease of use, and the intuitive UI and UX of LiveAgent, appreciating its ability to streamline operations, improve real-time communication, speed up ticket responses, and enhance transparency and commitment to service improvement.
  • Reviewers mentioned some issues with the phone system setup, a learning curve during initial setup, a need for better design, occasional lags in the chat widget, and a lack of customization options.
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.6
8.6
Integrations
Average: 8.5
8.2
Personalization
Average: 8.4
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
505 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Tidio
By Tidio
(1,618)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Customer Self-Service software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a unified platform integrating live chat, AI chatbots, and other communication channels into a single platform, designed to engage with website visitors and provide customer support.
    • Reviewers appreciate Tidio's ease of use, its ability to integrate with websites, the convenience of its 'Live Visitors List' feature, and the efficiency of its AI chatbots in handling customer support.
    • Users mentioned limitations in Tidio's integration with certain CRM systems, restrictions in customization of promo messages, and the time-consuming process of manually training the AI chatbot.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Automation
    Average: 8.6
    8.9
    Integrations
    Average: 8.5
    9.1
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiochat
    1,276 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a unified platform integrating live chat, AI chatbots, and other communication channels into a single platform, designed to engage with website visitors and provide customer support.
  • Reviewers appreciate Tidio's ease of use, its ability to integrate with websites, the convenience of its 'Live Visitors List' feature, and the efficiency of its AI chatbots in handling customer support.
  • Users mentioned limitations in Tidio's integration with certain CRM systems, restrictions in customization of promo messages, and the time-consuming process of manually training the AI chatbot.
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Automation
Average: 8.6
8.9
Integrations
Average: 8.5
9.1
Personalization
Average: 8.4
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiochat
1,276 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
TeamSupport
By TeamSupport
(878)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

    Users
    • Software Developer
    • Support Analyst
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamSupport features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.6
    8.2
    Integrations
    Average: 8.5
    8.8
    Personalization
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Daniel B.
    DB
    -TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a... Read review
    Verified User in Import and Export
    UI
    The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamSupport
    Company Website
    Year Founded
    2008
    HQ Location
    Dallas, TX
    Twitter
    @TeamSupport
    14,496 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

Users
  • Software Developer
  • Support Analyst
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 40% Small-Business
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.6
8.2
Integrations
Average: 8.5
8.8
Personalization
Average: 8.4
Daniel B.
DB
-TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a... Read review
Verified User in Import and Export
UI
The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner. Read review
Seller Details
Seller
TeamSupport
Company Website
Year Founded
2008
HQ Location
Dallas, TX
Twitter
@TeamSupport
14,496 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
Learn more
Gorgias
By Gorgias
(520)4.6 out of 5
Optimized for quick response
View top Consulting Services for Gorgias
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gorgias features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Automation
    Average: 8.6
    8.8
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Elaine A.
    EA
    Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that... Read review
    Verified User in Retail
    UR
    Gorgias allows businesses to handle customer interactions through Shopify pain free with lots of plug ins and the ability to manage orders/accounts... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,704 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    472 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Gorgias features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Automation
Average: 8.6
8.8
Integrations
Average: 8.5
8.3
Personalization
Average: 8.4
Elaine A.
EA
Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that... Read review
Verified User in Retail
UR
Gorgias allows businesses to handle customer interactions through Shopify pain free with lots of plug ins and the ability to manage orders/accounts... Read review
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,704 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Freshservice
By Freshworks
(1,238)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Customer Self-Service software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.6
    8.0
    Integrations
    Average: 8.5
    8.2
    Personalization
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AM
    It is cost effective and good for small organisation. 1. Easily customizable of requirement. 2. Automation can be done 3. Dashboard facility is... Read review
    Verified User in Logistics and Supply Chain
    AL
    1. out-of-box functionalities 2. ready to use features 3. AI components 4. low-code dev 5. drag and drop approach for workflows, less coding... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,854 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.6
8.0
Integrations
Average: 8.5
8.2
Personalization
Average: 8.4
AM
It is cost effective and good for small organisation. 1. Easily customizable of requirement. 2. Automation can be done 3. Dashboard facility is... Read review
Verified User in Logistics and Supply Chain
AL
1. out-of-box functionalities 2. ready to use features 3. AI components 4. low-code dev 5. drag and drop approach for workflows, less coding... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,854 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
UserGuiding
By UserGuiding
(569)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Customer Self-Service software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

    Users
    • Product Manager
    • Product Designer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserGuiding features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Automation
    Average: 8.6
    8.4
    Integrations
    Average: 8.5
    8.5
    Personalization
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ahmet .
    A
    The drag-and-drop editor is such a lifesaver. I’m not a developer, but I can still create tutorials and onboarding flows without asking for help... Read review
    Verified User in Accounting
    AA
    Its ability to serve unlimmited amount of customer at a fairly cheap price Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserGuiding
    Company Website
    Year Founded
    2017
    HQ Location
    Istanbul, TR
    Twitter
    @UserGuiding
    1,767 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user ado

Users
  • Product Manager
  • Product Designer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
UserGuiding features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.5
Automation
Average: 8.6
8.4
Integrations
Average: 8.5
8.5
Personalization
Average: 8.4
Ahmet .
A
The drag-and-drop editor is such a lifesaver. I’m not a developer, but I can still create tutorials and onboarding flows without asking for help... Read review
Verified User in Accounting
AA
Its ability to serve unlimmited amount of customer at a fairly cheap price Read review
Seller Details
Seller
UserGuiding
Company Website
Year Founded
2017
HQ Location
Istanbul, TR
Twitter
@UserGuiding
1,767 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
Drift
By Salesloft
(1,251)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.6
    8.5
    Integrations
    Average: 8.5
    8.5
    Personalization
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Kai Lun C.
    KC
    Hassle free on my end. Easy for customer to book meetings with us Read review
    Leonardo R.
    LR
    That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,793 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.6
8.5
Integrations
Average: 8.5
8.5
Personalization
Average: 8.4
Kai Lun C.
KC
Hassle free on my end. Easy for customer to book meetings with us Read review
Leonardo R.
LR
That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe Read review
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,793 Twitter followers
LinkedIn® Page
www.linkedin.com
1,253 employees on LinkedIn®
Learn more
Whatfix
By Whatfix
(361)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s produ

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 41% Enterprise
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Whatfix features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Automation
    Average: 8.6
    8.0
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • ND
    We used WhatFix to help rollout our custom CRM. At the time it almost seemed too good to be true – comparable capability, excellent CS support and... Read review
    KS
    We have enjoyed and appreciated working with the Whatfix team from sales through implementation and beyond. Everyone we have encountered is... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Whatfix
    Company Website
    Year Founded
    2013
    HQ Location
    San Jose, CA
    Twitter
    @whatfix
    3,087 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s produ

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 41% Enterprise
  • 38% Mid-Market
Whatfix features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.2
Automation
Average: 8.6
8.0
Integrations
Average: 8.5
8.3
Personalization
Average: 8.4
ND
We used WhatFix to help rollout our custom CRM. At the time it almost seemed too good to be true – comparable capability, excellent CS support and... Read review
KS
We have enjoyed and appreciated working with the Whatfix team from sales through implementation and beyond. Everyone we have encountered is... Read review
Seller Details
Seller
Whatfix
Company Website
Year Founded
2013
HQ Location
San Jose, CA
Twitter
@whatfix
3,087 Twitter followers
LinkedIn® Page
www.linkedin.com
1,138 employees on LinkedIn®
Learn more
Front
By Front App
(2,251)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Customer Self-Service software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Automation
    Average: 8.6
    8.5
    Integrations
    Average: 8.5
    8.5
    Personalization
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • JM
    Sharing emails without forwarding Template emails Integration with all other comms channels Snoozing emails to come back later to better manage... Read review
    CL
    The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,513 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    477 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.5
Automation
Average: 8.6
8.5
Integrations
Average: 8.5
8.5
Personalization
Average: 8.4
JM
Sharing emails without forwarding Template emails Integration with all other comms channels Snoozing emails to come back later to better manage... Read review
CL
The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,513 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®