Best Customer Journey Mapping Tools - Page 2
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Best Customer Journey Mapping Tools At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
OverviewPros and Cons
ProsEase of Use, Customer Support, Customization, Automation Efficiency, Helpful
ConsLearning Curve, Complexity, Steep Learning Curve, Integration Issues, Limitations
Planhat features and usability ratings that predict user satisfaction
8.2
Ease of Admin
Average: 8.7
7.7
Multiple Personas
Average: 8.4
8.0
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
Stockholm, Stockholm CountyTwitter
@planhat1,049 Twitter followers
OverviewPros and Cons
ProsEase of Use, Customer Support, Email Marketing, Email Management, Helpful
ConsMissing Features, Not Intuitive, Email Issues, Learning Curve, Limited Features
Act-On features and usability ratings that predict user satisfaction
8.2
Ease of Admin
Average: 8.7
8.6
Multiple Personas
Average: 8.4
8.2
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
Portland, ORTwitter
@ActOnSoftware32,142 Twitter followers
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OverviewPros and Cons
ProsEase of Use, Customer Support, Intuitive, Integrations, Automation
ConsMissing Features, Email Functionality, Limited Customization, Learning Curve, Not Intuitive
Custify features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.5
Multiple Personas
Average: 8.4
9.3
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Twitter
@CustifySRL630 Twitter followers
OverviewPros and Cons
ProsJourney Management, Customer Support, AI Integration, Team Collaboration, Automation
ConsDifficult Navigation, Feature Usability, Filtering Issues, Learning Curve
Cxomni features and usability ratings that predict user satisfaction
8.0
Ease of Admin
Average: 8.7
8.8
Multiple Personas
Average: 8.4
8.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller
CxomniYear Founded
2014HQ Location
Munich, Bavaria
OverviewPros and Cons
ProsEase of Use, Engagement, Personalization, Campaign Management, Customer Engagement
ConsBug Issues, Software Bugs, Dashboard Issues, Missing Features, Software Glitches
Plotline features and usability ratings that predict user satisfaction
9.5
Ease of Admin
Average: 8.7
9.7
Multiple Personas
Average: 8.4
9.7
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller
PlotlineYear Founded
2022HQ Location
Salt Lake City, Utah
OverviewPros and Cons
ProsEase of Use, Easy Integration, Integrations, Customer Support, Platform Integration
ConsTechnical Expertise Required, Learning Curve, Difficult Learning, Poor Support Services, Expensive
Treasure Data Customer Data Platform features and usability ratings that predict user satisfaction
8.4
Ease of Admin
Average: 8.7
8.1
Multiple Personas
Average: 8.4
7.4
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
Mountain View, CATwitter
@treasuredata7,902 Twitter followers
OverviewPros and Cons
ProsEase of Use, Easy Creation, Intuitive, Useful, Easy Setup
ConsLimited Features, Expensive, Exporting Issues, Export Issues, Missing Features
Flowmapp features and usability ratings that predict user satisfaction
9.1
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
8.9
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Twitter
@flowmapp1,547 Twitter followers
OverviewPros and Cons
ProsEase of Use, Customer Support, Features, Participant Engagement, Analysis Efficiency
ConsMissing Features, Feature Limitations, Filtering Issues, Manual Processes, Not User-Friendly
Indeemo features and usability ratings that predict user satisfaction
9.4
Ease of Admin
Average: 8.7
7.8
Multiple Personas
Average: 8.4
8.5
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Twitter
@indeemo213 Twitter followers
OverviewPros and Cons
ProsEase of Use, Insights, Heatmaps, Session Replay, Easy Setup
ConsMissing Features, Limitations, Expensive, Data Inaccuracy, Filtering Issues
Mouseflow features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
7.7
Multiple Personas
Average: 8.4
7.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
Copenhagen, DenmarkTwitter
@mouseflow1,738 Twitter followers
OverviewPros and Cons
ProsEase of Use, Analytics, Insights, User Interface, Easy Setup
ConsMissing Features, Learning Curve, Plan Limitations, Data Visibility, Difficult Customization
Usermaven features and usability ratings that predict user satisfaction
9.5
Ease of Admin
Average: 8.7
8.5
Multiple Personas
Average: 8.4
7.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Twitter
@usermaven330 Twitter followers
OverviewPros and Cons
ProsEase of Use, Ease of Learning, Easy Creation, Features, Helpful
ConsDifficult Navigation, Difficulty, Expensive, Integration Issues, Limited Features
UXPressia features and usability ratings that predict user satisfaction
8.5
Ease of Admin
Average: 8.7
9.1
Multiple Personas
Average: 8.4
8.7
Templates
Average: 8.6
6.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Twitter
@UXPressia845 Twitter followers
OverviewPros and Cons
ProsEase of Use, Automation, Email Campaigns, Automation AI, Email Marketing
ConsLearning Curve, Intuitiveness, Missing Features, Not Intuitive, Difficult Navigation
Upland Adestra features and usability ratings that predict user satisfaction
8.7
Ease of Admin
Average: 8.7
7.8
Multiple Personas
Average: 8.4
9.2
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Ownership
NASDAQ:UPLDTotal Revenue (USD mm)
$291
OverviewPros and Cons
ProsCustomer Support, Team Collaboration, Flexibility, Real-Time Collaboration, Helpful
ConsJourney Mapping, System Delays, Copy-Paste Issues, Difficult Navigation, Integration Issues
JourneyTrack.io features and usability ratings that predict user satisfaction
9.4
Ease of Admin
Average: 8.7
9.2
Multiple Personas
Average: 8.4
8.9
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Twitter
@JourneytrackCJM27 Twitter followers
OverviewPros and Cons
ProsEase of Use, Customer Support, Automation, Journey Creation, Easy Integration
ConsReporting Issues, Dashboard Issues, Feature Improvements, Not Intuitive, Delays
Pushwoosh features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 8.7
7.5
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
1.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Twitter
@Pushwoosh894 Twitter followers
OverviewPros and Cons
ProsEase of Use, Customer Support, Helpful, Customization, Efficiency
ConsLearning Curve, Integration Issues, Missing Features, Limited Customization, Steep Learning Curve
Totango features and usability ratings that predict user satisfaction
7.8
Ease of Admin
Average: 8.7
8.2
Multiple Personas
Average: 8.4
8.0
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
HQ Location
New York, NYSimilar Categories
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