The Top 20 Easiest To Use Customer Journey Analytics Software

See the top Customer Journey Analytics Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

Glassbox

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

Mid Market

18%

Enterprise

77%

Insider One

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

28%

Mid Market

45%

Enterprise

27%

Evam

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

28%

Mid Market

34%

Enterprise

37%

ContactPigeon

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.9

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

62%

Mid Market

33%

Enterprise

Klaviyo

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

82%

Mid Market

16%

Enterprise

Netcore Customer Engagement Platform

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

18%

Mid Market

48%

Enterprise

34%

ChurnZero

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

28%

Mid Market

63%

Enterprise

Dotdigital

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

40%

Mid Market

46%

Enterprise

13%

Nvecta

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

69%

Mid Market

28%

Enterprise

#10

WebEngage

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

27%

Mid Market

55%

Enterprise

17%

#11

Swan AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

19%

Mid Market

38%

Enterprise

43%

#12

Zipy

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

67%

Mid Market

22%

Enterprise

12%

#13

Dreamdata

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.1

8.2

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

35%

Mid Market

60%

Enterprise

#14

MoEngage

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

23%

Mid Market

55%

Enterprise

22%

#15

Usermaven

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

97%

Mid Market

#16

Custify

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

64%

Mid Market

33%

Enterprise

#17

HubSpot Marketing Hub

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.1

8.5

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

53%

Mid Market

41%

Enterprise

#18

Braze

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.2

Ease of Use

Average: 9.1

8.3

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

17%

Mid Market

57%

Enterprise

26%

#19

Contentsquare

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.1

8.1

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

18%

Mid Market

34%

Enterprise

49%

#20

indigitall

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

39%

Mid Market

46%

Enterprise

15%