Best Customer Communications Management Software - Page 4

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Customer communications management (CCM) software provides companies with a single view of customer interactions across multiple channels. Whether the contacts come from phone calls, emails, social media, or other channels, customer communications management tools maintain a clear record of all relevant data. CCM tools are critical to providing consistent service across all dealings and channels, given that multiple departments and job functions interact with customers.

Customer communications management tools share some characteristics with marketing account management software, such as data quality, automation around the segmentation and delivery of communications, and the creation of landing pages. However, customer communications management is more tightly focused on the delivery and exchange of information, rather than the outcomes, and provides more value around inbound communications.

To qualify for inclusion in the Customer Communications Management category, a product must:

Provide comprehensive records of every customer interaction
Track inbound and outbound communications
Unify contact records from multiple communications channels
Allow assignment of customer contact-related tasks to employees
Integrate with the company’s systems of record and engagement

Best Customer Communications Management Software At A Glance

Best for Small Businesses:
Zoho Desk
Zoho Desk
Best for Mid-Market:
Salesforce Service Cloud
Salesforce Service Cloud
Best for Enterprise:
Salesforce Service Cloud
Salesforce Service Cloud
Highest User Satisfaction:
Freshdesk
Freshdesk
Best Free Software:
Front
Front
Show LessShow More
Best for Enterprise:
Salesforce Service Cloud
Salesforce Service Cloud
Highest User Satisfaction:
Freshdesk
Freshdesk
Best Free Software:
Front
Front

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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164 Listings in Customer Communications Management Available
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ControlHippo
(12)4.7 out of 5
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Introducing ControlHippo – the ultimate WhatsApp shared inbox, designed specifically to cater to the needs of sales and support teams. Its exceptional efficiency empowers your teams by providing unint

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ControlHippo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Automation
    3
    Automation Features
    3
    Conversation Management
    3
    Efficiency
    3
    Cons
    Learning Curve
    1
    Poor Customer Support
    1
    Poor Navigation
    1
    Poor Response Management
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ControlHippo features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.8
    Personalization
    Average: 8.6
    9.6
    Communications Strategy Development
    Average: 8.7
    8.1
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bhavesh Vaghela
    HQ Location
    Claymont
    Twitter
    @controlhippo
    23 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Introducing ControlHippo – the ultimate WhatsApp shared inbox, designed specifically to cater to the needs of sales and support teams. Its exceptional efficiency empowers your teams by providing unint

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
ControlHippo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Automation
3
Automation Features
3
Conversation Management
3
Efficiency
3
Cons
Learning Curve
1
Poor Customer Support
1
Poor Navigation
1
Poor Response Management
1
Steep Learning Curve
1
ControlHippo features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.8
Personalization
Average: 8.6
9.6
Communications Strategy Development
Average: 8.7
8.1
Inbound Identification
Average: 8.5
Seller Details
Seller
Bhavesh Vaghela
HQ Location
Claymont
Twitter
@controlhippo
23 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read ControlHippo Reviews
LimeChat
(30)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Scie

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Consumer Goods
    Market Segment
    • 63% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LimeChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Helpful
    5
    Ease of Use
    4
    Features
    4
    Automation
    3
    Cons
    Software Bugs
    2
    AI Limitations
    1
    App Issues
    1
    Application Instability
    1
    Chatbot Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LimeChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Personalization
    Average: 8.6
    9.2
    Communications Strategy Development
    Average: 8.7
    9.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Limechat
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @LimeChatAI
    309 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Scie

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Consumer Goods
Market Segment
  • 63% Small-Business
  • 37% Mid-Market
LimeChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Helpful
5
Ease of Use
4
Features
4
Automation
3
Cons
Software Bugs
2
AI Limitations
1
App Issues
1
Application Instability
1
Chatbot Issues
1
LimeChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.3
Personalization
Average: 8.6
9.2
Communications Strategy Development
Average: 8.7
9.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Limechat
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@LimeChatAI
309 Twitter followers
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
Read LimeChat Reviews

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Helpwise
(180)4.6 out of 5
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 89% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpwise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    16
    Ease of Use
    15
    Customer Support
    14
    Features
    10
    Communication
    8
    Cons
    Missing Features
    12
    Technical Issues
    8
    Bugs
    7
    Limited Features
    7
    Software Glitches
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpwise features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Personalization
    Average: 8.6
    9.2
    Communications Strategy Development
    Average: 8.7
    8.9
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    294 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 89% Small-Business
  • 11% Mid-Market
Helpwise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
16
Ease of Use
15
Customer Support
14
Features
10
Communication
8
Cons
Missing Features
12
Technical Issues
8
Bugs
7
Limited Features
7
Software Glitches
6
Helpwise features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.1
Personalization
Average: 8.6
9.2
Communications Strategy Development
Average: 8.7
8.9
Inbound Identification
Average: 8.5
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
294 Twitter followers
LinkedIn® Page
www.linkedin.com
373 employees on LinkedIn®
Read Helpwise Reviews
LiveAgent
(1,509)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, offering a range of features for managing customer interactions.
    • Users like the simplicity, ease of use, and the intuitive UI and UX of LiveAgent, appreciating its ability to streamline operations, improve real-time communication, speed up ticket responses, and enhance transparency and commitment to service improvement.
    • Reviewers mentioned some issues with the phone system setup, a learning curve during initial setup, a need for better design, occasional lags in the chat widget, and a lack of customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Features
    32
    Customer Support
    25
    Integrations
    24
    Efficiency
    23
    Cons
    Lack of Features
    11
    Missing Features
    9
    Limited Features
    8
    Steep Learning Curve
    7
    Email Communication Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Personalization
    Average: 8.6
    6.7
    Communications Strategy Development
    Average: 8.7
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    505 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, offering a range of features for managing customer interactions.
  • Users like the simplicity, ease of use, and the intuitive UI and UX of LiveAgent, appreciating its ability to streamline operations, improve real-time communication, speed up ticket responses, and enhance transparency and commitment to service improvement.
  • Reviewers mentioned some issues with the phone system setup, a learning curve during initial setup, a need for better design, occasional lags in the chat widget, and a lack of customization options.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Features
32
Customer Support
25
Integrations
24
Efficiency
23
Cons
Lack of Features
11
Missing Features
9
Limited Features
8
Steep Learning Curve
7
Email Communication Issues
6
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Personalization
Average: 8.6
6.7
Communications Strategy Development
Average: 8.7
8.3
Inbound Identification
Average: 8.5
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
505 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
MHC Software
(146)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer communications management. Invoice-to-pay automation. Streamlined documents & payments with your stakeholders. MHC enables intelligent document automation for exceptional stakeholder e

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Government Administration
    Market Segment
    • 66% Enterprise
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • MHC Software is a user-friendly product that is designed for payroll check printing, form printing, and document management.
    • Reviewers appreciate the software's ease of use, accurate check and form printing, and the excellent customer support provided by the MHC team.
    • Reviewers noted that the user interface for Document Express is outdated, the implementation process can be long, and the system may perform slower when dealing with high volumes of documents or complex workflows.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MHC Software Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Customer Support
    22
    Document Management
    15
    Helpful
    11
    Features
    8
    Cons
    Learning Curve
    9
    Poor Customer Support
    7
    Delays
    5
    Difficult Implementation
    5
    Inefficient Workflow Management
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MHC Software features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Personalization
    Average: 8.6
    6.7
    Communications Strategy Development
    Average: 8.7
    6.7
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MHC Software
    Company Website
    Year Founded
    1980
    HQ Location
    Burnsville, MN
    Twitter
    @mhcautomation
    143 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    894 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer communications management. Invoice-to-pay automation. Streamlined documents & payments with your stakeholders. MHC enables intelligent document automation for exceptional stakeholder e

Users
No information available
Industries
  • Hospital & Health Care
  • Government Administration
Market Segment
  • 66% Enterprise
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • MHC Software is a user-friendly product that is designed for payroll check printing, form printing, and document management.
  • Reviewers appreciate the software's ease of use, accurate check and form printing, and the excellent customer support provided by the MHC team.
  • Reviewers noted that the user interface for Document Express is outdated, the implementation process can be long, and the system may perform slower when dealing with high volumes of documents or complex workflows.
MHC Software Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Customer Support
22
Document Management
15
Helpful
11
Features
8
Cons
Learning Curve
9
Poor Customer Support
7
Delays
5
Difficult Implementation
5
Inefficient Workflow Management
5
MHC Software features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.3
Personalization
Average: 8.6
6.7
Communications Strategy Development
Average: 8.7
6.7
Inbound Identification
Average: 8.5
Seller Details
Seller
MHC Software
Company Website
Year Founded
1980
HQ Location
Burnsville, MN
Twitter
@mhcautomation
143 Twitter followers
LinkedIn® Page
www.linkedin.com
894 employees on LinkedIn®
Get a quote
Hatch
(75)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can

    Users
    No information available
    Industries
    • Construction
    • Consumer Services
    Market Segment
    • 79% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hatch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Automation
    5
    Ease of Use
    5
    Helpful
    5
    Customer Engagement
    4
    Cons
    Poor Customer Support
    3
    Bugs
    2
    Missing Features
    2
    Poor Response Management
    2
    Billing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hatch features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Personalization
    Average: 8.6
    8.7
    Communications Strategy Development
    Average: 8.7
    8.8
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hatch
    Year Founded
    2016
    HQ Location
    Richmond, VA
    Twitter
    @usehatchapp
    178 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    88 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can

Users
No information available
Industries
  • Construction
  • Consumer Services
Market Segment
  • 79% Small-Business
  • 20% Mid-Market
Hatch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Automation
5
Ease of Use
5
Helpful
5
Customer Engagement
4
Cons
Poor Customer Support
3
Bugs
2
Missing Features
2
Poor Response Management
2
Billing Issues
1
Hatch features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.0
Personalization
Average: 8.6
8.7
Communications Strategy Development
Average: 8.7
8.8
Inbound Identification
Average: 8.5
Seller Details
Seller
Hatch
Year Founded
2016
HQ Location
Richmond, VA
Twitter
@usehatchapp
178 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
Read Hatch Reviews
Worknet
(15)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Team up on Slack to drive success, service, and growth. Enable your teams to collaborate effectively in Slack, co-piloted by Generative AI (GPT). Support bi-directional integration with Salesforce, Z

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 27% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Worknet Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ticket Management
    2
    Channel Management
    1
    Communication
    1
    Customer Support
    1
    Efficiency
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Worknet features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    8.3
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Worknet.ai Inc
    Year Founded
    2021
    HQ Location
    Seattle, WA
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Team up on Slack to drive success, service, and growth. Enable your teams to collaborate effectively in Slack, co-piloted by Generative AI (GPT). Support bi-directional integration with Salesforce, Z

Users
No information available
Industries
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 27% Enterprise
Worknet Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ticket Management
2
Channel Management
1
Communication
1
Customer Support
1
Efficiency
1
Cons
This product has not yet received any negative sentiments.
Worknet features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.2
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
8.3
Inbound Identification
Average: 8.5
Seller Details
Seller
Worknet.ai Inc
Year Founded
2021
HQ Location
Seattle, WA
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
Read Worknet Reviews
CINNOX
(34)4.3 out of 5
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single pl

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 50% Small-Business
    • 32% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CINNOX features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    7.0
    Personalization
    Average: 8.6
    7.5
    Communications Strategy Development
    Average: 8.7
    7.5
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CINNOX
    Year Founded
    2007
    HQ Location
    Hong Kong
    Twitter
    @maaiiConnect
    69 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    120 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single pl

Users
No information available
Industries
  • Financial Services
Market Segment
  • 50% Small-Business
  • 32% Mid-Market
CINNOX features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
7.0
Personalization
Average: 8.6
7.5
Communications Strategy Development
Average: 8.7
7.5
Inbound Identification
Average: 8.5
Seller Details
Seller
CINNOX
Year Founded
2007
HQ Location
Hong Kong
Twitter
@maaiiConnect
69 Twitter followers
LinkedIn® Page
www.linkedin.com
120 employees on LinkedIn®
Read CINNOX Reviews
Umnico
(19)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Umnico is the ultimate omnichannel communication solution for engaging an audience of your customers through a variety of instant messengers and social media with a single chat center. Umnico allows c

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 89% Small-Business
    • 5% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Umnico Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    3
    Ease of Use
    3
    User Interface
    2
    AI Technology
    1
    Chat Features
    1
    Cons
    Integration Issues
    3
    Limited Customization
    1
    Poor Customer Support
    1
    Poor Response Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Umnico features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.8
    Personalization
    Average: 8.6
    8.5
    Communications Strategy Development
    Average: 8.7
    9.5
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Umnico Limited
    Year Founded
    2018
    HQ Location
    London, England
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Umnico is the ultimate omnichannel communication solution for engaging an audience of your customers through a variety of instant messengers and social media with a single chat center. Umnico allows c

Users
No information available
Industries
No information available
Market Segment
  • 89% Small-Business
  • 5% Mid-Market
Umnico Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
3
Ease of Use
3
User Interface
2
AI Technology
1
Chat Features
1
Cons
Integration Issues
3
Limited Customization
1
Poor Customer Support
1
Poor Response Management
1
Umnico features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.8
Personalization
Average: 8.6
8.5
Communications Strategy Development
Average: 8.7
9.5
Inbound Identification
Average: 8.5
Seller Details
Seller
Umnico Limited
Year Founded
2018
HQ Location
London, England
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Read Umnico Reviews
Cloodot
(14)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cloodot is an all-in-one omni channel customer experience management suite. Cloodot facilitates an efficient and consistent workflow to build reputation, engage, and nurture long term relation with c

    Users
    No information available
    Industries
    • Automotive
    Market Segment
    • 43% Enterprise
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cloodot features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    10.0
    Communications Strategy Development
    Average: 8.7
    10.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cloodot
    Year Founded
    2019
    HQ Location
    Deleware, US
    Twitter
    @cloodot
    49 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cloodot is an all-in-one omni channel customer experience management suite. Cloodot facilitates an efficient and consistent workflow to build reputation, engage, and nurture long term relation with c

Users
No information available
Industries
  • Automotive
Market Segment
  • 43% Enterprise
  • 36% Mid-Market
Cloodot features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
10.0
Communications Strategy Development
Average: 8.7
10.0
Inbound Identification
Average: 8.5
Seller Details
Seller
Cloodot
Year Founded
2019
HQ Location
Deleware, US
Twitter
@cloodot
49 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Read Cloodot Reviews
FICO Customer Communication Services
(12)3.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FICO Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 33% Small-Business
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FICO Customer Communication Services Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    2
    Automation
    1
    Customizability
    1
    Ease of Use
    1
    Efficiency
    1
    Cons
    Poor Customer Support
    2
    Integration Issues
    1
    Limited Customization
    1
    Messaging Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FICO Customer Communication Services features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    6.3
    Personalization
    Average: 8.6
    6.7
    Communications Strategy Development
    Average: 8.7
    6.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    FICO
    Year Founded
    1956
    HQ Location
    San Jose, California
    LinkedIn® Page
    www.linkedin.com
    3,729 employees on LinkedIn®
    Ownership
    NYSE:FICO
    Total Revenue (USD mm)
    $1,294
Product Description
How are these determined?Information
This description is provided by the seller.

FICO Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works

Users
No information available
Industries
No information available
Market Segment
  • 33% Small-Business
  • 25% Enterprise
FICO Customer Communication Services Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
2
Automation
1
Customizability
1
Ease of Use
1
Efficiency
1
Cons
Poor Customer Support
2
Integration Issues
1
Limited Customization
1
Messaging Issues
1
FICO Customer Communication Services features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
6.3
Personalization
Average: 8.6
6.7
Communications Strategy Development
Average: 8.7
6.0
Inbound Identification
Average: 8.5
Seller Details
Seller
FICO
Year Founded
1956
HQ Location
San Jose, California
LinkedIn® Page
www.linkedin.com
3,729 employees on LinkedIn®
Ownership
NYSE:FICO
Total Revenue (USD mm)
$1,294
Read FICO Customer Communication Services Reviews
GoTo Connect Contact Center
(11)4.4 out of 5
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Transform your business with GoTo’s AI-powered contact center software built to empower agents, inform supervisors and simplify operations. Meet customer expectations and drive better results with a c

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Mid-Market
    • 45% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GoTo Connect Contact Center features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Personalization
    Average: 8.6
    8.8
    Communications Strategy Development
    Average: 8.7
    8.6
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    46,450 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,144 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Transform your business with GoTo’s AI-powered contact center software built to empower agents, inform supervisors and simplify operations. Meet customer expectations and drive better results with a c

Users
No information available
Industries
No information available
Market Segment
  • 45% Mid-Market
  • 45% Enterprise
GoTo Connect Contact Center features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
8.6
Personalization
Average: 8.6
8.8
Communications Strategy Development
Average: 8.7
8.6
Inbound Identification
Average: 8.5
Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,450 Twitter followers
LinkedIn® Page
www.linkedin.com
1,144 employees on LinkedIn®
Read GoTo Connect Contact Center Reviews
Sinch Engage
(10)4.6 out of 5
Save to My Lists
Entry Level Price:Starting at $199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sinch Engage (previouosly known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and W

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sinch Engage features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Personalization
    Average: 8.6
    10.0
    Communications Strategy Development
    Average: 8.7
    10.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sinch
    Year Founded
    2008
    HQ Location
    Stockholm, Sweden
    Twitter
    @wearesinch
    3,653 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,173 employees on LinkedIn®
    Ownership
    SINCH.ST
Product Description
How are these determined?Information
This description is provided by the seller.

Sinch Engage (previouosly known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and W

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 40% Mid-Market
Sinch Engage features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Personalization
Average: 8.6
10.0
Communications Strategy Development
Average: 8.7
10.0
Inbound Identification
Average: 8.5
Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,653 Twitter followers
LinkedIn® Page
www.linkedin.com
4,173 employees on LinkedIn®
Ownership
SINCH.ST
Read Sinch Engage Reviews
Bdoc Suite
(7)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bdoc Suite is a complete Customer Communication Management (CCM) solution built around a centralized document repository, a cross-media production and distribution environment, and an interactive writ

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Small-Business
    • 43% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bdoc Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Communication
    3
    Automation
    1
    Data Analysis
    1
    Helpful
    1
    Cons
    Insufficient Information
    3
    Data Inaccuracy
    2
    Expensive
    2
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bdoc Suite features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Personalization
    Average: 8.6
    7.8
    Communications Strategy Development
    Average: 8.7
    7.8
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Inetum Software
    HQ Location
    N/A
    Twitter
    @inetum_fra
    6,432 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bdoc Suite is a complete Customer Communication Management (CCM) solution built around a centralized document repository, a cross-media production and distribution environment, and an interactive writ

Users
No information available
Industries
No information available
Market Segment
  • 57% Small-Business
  • 43% Enterprise
Bdoc Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Communication
3
Automation
1
Data Analysis
1
Helpful
1
Cons
Insufficient Information
3
Data Inaccuracy
2
Expensive
2
Learning Curve
1
Bdoc Suite features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.1
8.6
Personalization
Average: 8.6
7.8
Communications Strategy Development
Average: 8.7
7.8
Inbound Identification
Average: 8.5
Seller Details
Seller
Inetum Software
HQ Location
N/A
Twitter
@inetum_fra
6,432 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
Read Bdoc Suite Reviews
Connectly.ai
(17)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connectly allows businesses to easily create and send automated, interactive, and personalized marketing campaigns through WhatsApp at scale. This promotes a 2-way conversation (unlike SMS & e-mai

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 41% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Connectly.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Intuitive
    3
    Helpful
    2
    Staff Support
    2
    Call Quality
    1
    Cons
    Data Inaccuracy
    1
    Data Management
    1
    Export Issues
    1
    Inadequate Reporting
    1
    Integration Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Connectly.ai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Personalization
    Average: 8.6
    9.2
    Communications Strategy Development
    Average: 8.7
    10.0
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Connectly Inc.
    Year Founded
    2020
    HQ Location
    San Francisco, California
    Twitter
    @ConnectlyAI
    109 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connectly allows businesses to easily create and send automated, interactive, and personalized marketing campaigns through WhatsApp at scale. This promotes a 2-way conversation (unlike SMS & e-mai

Users
No information available
Industries
No information available
Market Segment
  • 41% Mid-Market
  • 35% Small-Business
Connectly.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Intuitive
3
Helpful
2
Staff Support
2
Call Quality
1
Cons
Data Inaccuracy
1
Data Management
1
Export Issues
1
Inadequate Reporting
1
Integration Difficulty
1
Connectly.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Personalization
Average: 8.6
9.2
Communications Strategy Development
Average: 8.7
10.0
Inbound Identification
Average: 8.5
Seller Details
Seller
Connectly Inc.
Year Founded
2020
HQ Location
San Francisco, California
Twitter
@ConnectlyAI
109 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Read Connectly.ai Reviews
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