FICO Customer Communication Services Reviews & Product Details

FICO Customer Communication Services is unable to keep me informed and, up to date. Their slow communication does not enable me to stay in the loop and unable to make informed decisions. The approach they take in solving my concerns makes me feel lacked. Review collected by and hosted on G2.com.

The level of professionalism exhibited by their team is low. Their dedication to delivering customer service is not impressive in the industry. I find FICO Customer Communication Services lacking when it comes to customization and personalization options. Review collected by and hosted on G2.com.

The platform is less user friendly and intuitive making it a difficult to navigate. The communication tools provided are not allowing me to effortlessly connect with my customers and needs to keep them informed. Review collected by and hosted on G2.com.

What i really dislike is the poor messaging capabilities which fail to enable me to tailor my communications to each customer. The customer support team has been cumbersome; they are not always there when I need assistance or have any questions. Review collected by and hosted on G2.com.

I have used FICO Customer Communciation Services in a past role and it was an absolute game changer. Clean cut interface and allowed my team to not only work efficiently but improve TAT for customer's concerns. Review collected by and hosted on G2.com.

No real concerns. Easy to use and effective software. Review collected by and hosted on G2.com.

The software can be customized to automatically communicate important updates during an insurance policy term. This happens very frequently in insurance, especially for a large portfolio of policy types. Review collected by and hosted on G2.com.

Lack of full integration with salesforce CRM. Review collected by and hosted on G2.com.

It is bvery easy to communicate with colleagues. Easy to use. Review collected by and hosted on G2.com.

Currently there no dislikes using the tool. Review collected by and hosted on G2.com.

The user interface is good and very helpful in identifying Frauds. Review collected by and hosted on G2.com.

Services are a little expensive when compared to others. Review collected by and hosted on G2.com.

Communications is help us to interact with others. it is very easy to identity fraud. Review collected by and hosted on G2.com.

Only thing is cost wise it is little expensive. Review collected by and hosted on G2.com.

Quickly resolve fraud, collect more debt, lower application abandonment, drive service renewals, support upselling and so much more. Review collected by and hosted on G2.com.

The phone support service, email support services and the chat support are a bit more slower and can be improved. Review collected by and hosted on G2.com.

Fraud and identity theft are becoming more and more prevalent. FICO provides direct monitoring of fraud for you and your business. This can be extremely valuable for your integrity. In addition, I like the user interface and alerting mechanism. It is easy to understand and use. Also, the two-factor authentication for all users is vital to ensure the right people can access the system. Lastly, there is great confidence in knowing that FICO itself is behind the monitoring, so you can be sure the data is accurate and up to date.

I also like the ease of administration of the tool. They have an excellent administration interface to give access to users. Review collected by and hosted on G2.com.

As far as pricing, FICO tends to be on the more expensive side of monitoring. Since FICO considers itself a leader in the space, they charge a premium for that. Many people will feel it's adequate to use a cheaper service instead. Also, they do not have the best contract terms as far as how you can sign up. Since some companies are just trying out the service, it would be good to have flexibility there.

These aspects of the tool can make you look for other companies to do the same. Review collected by and hosted on G2.com.

They do respond to questions and inquiries when you get them. Review collected by and hosted on G2.com.

Sometimes it takes a while to reach a live agent. Review collected by and hosted on G2.com.