Best Software for 2025 is now live!
View the Winners
FICO Customer Communication Services
Editedit
FICO Customer Communication Services
By FICO
Show rating breakdown
3.7 out of 5 stars
See all 12 FICO Customer Communication Services reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by FICO Customer Communication Services, but it has limited features.
Do you work at FICO Customer Communication Services? Upgrade your plan to update branding and connect with profile visitors!

Top Rated FICO Customer Communication Services Alternatives

Salesmsg
(294)
4.6 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Podium
(1,845)
4.6 out of 5
Salesforce Service Cloud
(5,607)
4.4 out of 5
See all FICO Customer Communication Services Alternatives

FICO Customer Communication Services Reviews & Product Details - Page 2

Editadmin

FICO Customer Communication Services Overview

Editedit
What is FICO Customer Communication Services?

FICO Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell.

FICO Customer Communication Services Details
Discussions
FICO Customer Communication Services Community
Show LessShow More
Product Description

FICO Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell.

Seller Details
Seller
FICO
Year Founded
1956
HQ Location
San Jose, California
LinkedIn® Page
www.linkedin.com
3,729 employees on LinkedIn®
Ownership
NYSE:FICO
Total Revenue (USD mm)
$1,294
SF
Overview Provided by:
Shaheen Fernandes

Recent FICO Customer Communication Services Reviews

EM
Edison M.Enterprise (> 1000 emp.)
1.0 out of 5
"Hectic collaboration with other systems"
The platform is less user friendly and intuitive making it a difficult to navigate. The communication tools provided are not allowing me to effortl...
Read more
VA
Vitor A.Small-Business (50 or fewer emp.)
0.5 out of 5
"Unable to evaluate communication effectiveness"
FICO Customer Communication Services is unable to keep me informed and, up to date. Their slow communication does not enable me to stay in the loop...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"10/10"
I have used FICO Customer Communciation Services in a past role and it was an absolute game changer. Clean cut interface and allowed my team to not...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

FICO Customer Communication Services Media

Answer a few questions to help the FICO Customer Communication Services community
Have you used FICO Customer Communication Services before?
Yes

12 FICO Customer Communication Services Reviews

3.7 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
12 FICO Customer Communication Services Reviews
3.7 out of 5
  • Sort By:
    G2 Sort
12 FICO Customer Communication Services Reviews
3.7 out of 5
  • Sort By:
    G2 Sort

FICO Customer Communication Services Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about FICO Customer Communication Services?

I LIKE HOW ACCURATE AND HOW ITS JUST AS FAST TO GET THESE CRUCIAL REPORTS Review collected by and hosted on G2.com.

What do you dislike about FICO Customer Communication Services?

HONESTLY THERE'S NOT REALLY ANYTHING TO DISLIKE. Review collected by and hosted on G2.com.

What problems is FICO Customer Communication Services solving and how is that benefiting you?

FOR EXAMPLE, WE USE FICO SCORES TO DETERMINE WHETHER A CLIENT IS RESPONSIBLE AND STEADY VS A CLIENT WHO IS THE OPPOSITE OF THAT. ITS BEEN REALLY HELPFUL Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
SC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about FICO Customer Communication Services?

That is easy to access. I also like the fact that the "FICO" name is associated with this. To me this would make one more at ease to use. Then also, to a plus to know that other recognizable companies are customers. Review collected by and hosted on G2.com.

What do you dislike about FICO Customer Communication Services?

I wouldn't necessarily say this is a dislike but there's nothing that make them stand out. If one were to just go to their site, it says all the same things every fraud protection company does. What makes this one stand out from the others? Review collected by and hosted on G2.com.

Recommendations to others considering FICO Customer Communication Services:

On your homepage, you should have a phone number as a contact, not just the electronic method. Someitmes, people are turned off by not having a real person to speak to. Or have an open chat available. Immediate contact is always the best oppost to the 24 -48 hour turn around. Review collected by and hosted on G2.com.

What problems is FICO Customer Communication Services solving and how is that benefiting you?

As I stated earlier, it is easy to access. Not too complicated and the name recognition is a plus. Associates are more at ease to use with out worrying about personal data. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
FICO Customer Communication Services Categories on G2
Customer Communications Management
Customer Communications Management

Explore More

Operating Revenue
Natural Language Understanding (NLU)
RFP Templates
Types of Advertising
Microsoft 365 Reviews
PCB Design Software
Google Cloud Speech-to-Text reviews
Google Cloud BigQuery reviews
Pros and Cons Details
FICO Customer Com...