--- title: Connectly.ai Reviews meta_title: 'Connectly.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Connectly.ai works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 17 scale: '5' date_modified: '2026-07-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Connectly.ai Reviews **Vendor:** Connectly **Category:** [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 17 ## About Connectly.ai Connectly allows businesses to easily create and send automated, interactive, and personalized marketing campaigns through WhatsApp at scale. This promotes a 2-way conversation (unlike SMS & e-mail), where prospects and customers can choose their buying journey, increasing engagement alongside conversions. Connectly also centralizes customer communications in a unified inbox - across WhatsApp, SMS, Facebook Messenger, and Instagram – enabling companies to segment their audience and make data-driven decisions based on its smart reporting. ## Connectly.ai Pros & Cons **What users like:** - Users find Connectly.ai to be an **intuitive platform** , ensuring a smooth experience with excellent customer support. (3 reviews) - Users praise the **intuitive platform and excellent support** , enhancing their mass communication and customer engagement efforts. (3 reviews) - Users appreciate the **excellent customer engagement** enabled by Connectly.ai, enhancing communication and interaction through WhatsApp. (2 reviews) - Users praise the **exceptional customer support** of Connectly.ai, providing prompt assistance and guidance throughout the process. (2 reviews) - Users value the **intuitive platform** of Connectly.ai, enhancing personalized communication and overall user experience. (2 reviews) - Staff Support (2 reviews) - Analytics (1 reviews) - Automation (1 reviews) - Campaign Management (1 reviews) - Communication (1 reviews) **What users dislike:** - Users find the **manual data extraction process** for monthly reports cumbersome and in need of improvement. (1 reviews) - Users note the **manual data extraction** in monthly reports could be enhanced for better usability and efficiency. (1 reviews) - Users note **inadequate reporting** due to manual processes for data extraction, suggesting room for improvement in Connectly.ai. (1 reviews) - Users note the **inefficient reporting** process, finding data extraction overly manual despite the tool's overall excellence. (1 reviews) - Users note the **poor reporting** process, finding data extraction to be overly manual and time-consuming. (1 reviews) - Time-Consuming (1 reviews) ## Connectly.ai Reviews ### 1. Partner committed to business agility **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia D. | Product Owner CRM Cliente Hogar, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Connectly.ai?** Connectly has become one of the main partners for our business in WhatsApp mass communications, currently the channel gives us excellent openness and engagement with our customers. The team has online support that is always ready to help and resolve doubts. We feel very well accompanied throughout the process. Another issue to highlight is the continuous improvement that they are always promoting, incorporating new features to the platform, analytics and flow of campaigns that allow us to reach the data more easily and that the creation of campaigns is done with just a few clicks. **What do you dislike about Connectly.ai?** The support team is great, however sometimes certain issues depend on META, so they can't fix it right away, but they are attentive to it. **What problems is Connectly.ai solving and how is that benefiting you?** Mainly technical with a particular template, or delay in loading information in the proactive message. Everything related to platform issues are resolved as soon as possible in less than 24hrs. ### 2. It is a very easy tool to use **Rating:** 4.0/5.0 stars **Reviewed by:** Yaritse D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Connectly.ai?** Its interface is very intuitive, with very simple and fast processes. It allows communications to be activated in a short time thanks to the speed of template approval with Meta, which is a super differentiator from other providers. In addition to this, the Connectly team is very receptive to changes and requests for solvency in the shortest possible time. **What do you dislike about Connectly.ai?** There is an opportunity for improvement in your reports, shorter data options for general reports and not detailed ones by users. In addition to this, the creation of audiences is very manual, today there is already the option to save segments but since it is not integrated with databases it makes it difficult to extract data from its platform and it ends up being a manual process. Although we were able to integrate it with our CRM, there are brands that would find it very useful to have these automations in audiences. **What problems is Connectly.ai solving and how is that benefiting you?** It helps us keep our users informed of the benefits they can obtain with the brand, in addition to the dissemination of promotions that they will not be able to see so easily in our product. On the other hand, it allows us to reach users who are no longer as committed to our product and with this we avoid possible churned users. ### 3. Ease in sending campaigns through WhatsApp **Rating:** 4.5/5.0 stars **Reviewed by:** Ana C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Connectly.ai?** Create campaign flows in seconds, supported by artificial intelligence. Correction of phone number formats and verification of this data instantly and in the cloud, which helps you understand the real population you expect to receive the campaign. Reports that allow you to measure user interaction with any element of the campaign. To use it, you don't need to install anything, and they offer API documentation and support to help you implement integrations. **What do you dislike about Connectly.ai?** The creation of templates must be through a flow **What problems is Connectly.ai solving and how is that benefiting you?** Mass sending of campaigns without presenting the errors or blocks that other platforms generated for me ### 4. It's an excellent tool to take your communications to another level! **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Connectly.ai?** It is a very intuitive tool that allows you to communicate personalized messages using the formats it offers (audio, video, PDF), making your customers' experience more dynamic and enjoyable. The support is amazing when it comes to addressing any questions you may have. **What do you dislike about Connectly.ai?** There are opportunities for improvement in the monthly reports, as the process you have to carry out to extract the data is very manual. Overall it is an excellent tool. We recommend it. **What problems is Connectly.ai solving and how is that benefiting you?** Through the tool, we can reach our target customer more directly, creating a favorable experience regarding the campaigns we have monthly. ### 5. Happily using Connectly **Rating:** 5.0/5.0 stars **Reviewed by:** Luis T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Connectly.ai?** It is a very intuitive platform that brings great results with very low effort. The best thing I like about Connectly is that, it allows us to use our time in strategy and not it build campaigns. **What do you dislike about Connectly.ai?** I had not notice anything yet, I started working with Connectly just a few days ago but so far so good. **What problems is Connectly.ai solving and how is that benefiting you?** Direct and successfull comunication. ### 6. Excellent WhatsApp integration tool for your business **Rating:** 4.0/5.0 stars **Reviewed by:** Ximena F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Connectly.ai?** It helps you build campaigns with AI which take no longer than 5 minutes. The abandoned cart flow is super quick to create and has amazing results. **What do you dislike about Connectly.ai?** Segmentation is a bit tricky since it's not automated and not connected to shopify, you have to do it manually. But overall, great tool for ecommerce businesses. **What problems is Connectly.ai solving and how is that benefiting you?** Easy and fast way to let our customers know about our promos or specificcampaigns. Recover abandoned carts and that reflects on revenue. Be more productive by reducing the time we spend comunicating our campaigns. ### 7. Growth in Users **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana L. | Growth Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Connectly.ai?** Closeness with our users and knowing what they need most from our products. For me, the only thing that needs to be done is to get the chat part in order... that's something they should implement. **What do you dislike about Connectly.ai?** Chats and notification, and more cuality of analisis **What problems is Connectly.ai solving and how is that benefiting you?** More Users ,understand the users ### 8. Great tool, easy to use and perfect support. **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio G. | Global Growth Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Connectly.ai?** how easy it is to create and send a campaign. **What do you dislike about Connectly.ai?** for the moment nothing, everything is fine :) **What problems is Connectly.ai solving and how is that benefiting you?** They way we connect whit our users ### 9. Excellent service and excellent professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Valentina M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Connectly.ai?** The best thing about Connectly is the timely help from all its professionals! They resolve all our doubts and issues in the shortest possible time! **What do you dislike about Connectly.ai?** Our experience has been a 10/10, I have no opportunities for improvement. **What problems is Connectly.ai solving and how is that benefiting you?** Communicate to our users, but from my focus, Finance, allows us to have reliable and timely information about the platform's expenses and therefore real figures of our company. ### 10. Great product, Great Customer Success Support **Rating:** 4.5/5.0 stars **Reviewed by:** Tomas G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Connectly.ai?** It's an intuitive platform with highly proactive professionals which are always behind you. **What do you dislike about Connectly.ai?** Price, although I imagine it depends on Whatsapp pricing **What problems is Connectly.ai solving and how is that benefiting you?** Effective customer communication ### 11. Easy is the use, personalized advice **Rating:** 4.5/5.0 stars **Reviewed by:** Madelein R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Connectly.ai?** It is a very easy-to-use platform, simple from the first moment. The guidance they provide in its use is comprehensive and tailored to the client's needs. **What do you dislike about Connectly.ai?** Implement dashboards with campaign data. **What problems is Connectly.ai solving and how is that benefiting you?** Mass communication with users, growth marketing, personalization. ### 12. Great interface and excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Juliano P. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Connectly.ai?** Connectly care about customer goals and help us achieve it. **What do you dislike about Connectly.ai?** Integration with our CRM. But it is on the way **What problems is Connectly.ai solving and how is that benefiting you?** Using whatsapp as a channel ### 13. Great developer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jean M. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Connectly.ai?** We build campaigns for multiple customers in South Africa, we make extensive use of the Connectly API. Vasi and his team have been great in helping us onboard and build Whatsapp experiences that customers love! They're always ready to assist and support us! Whenever Whatsapp releases new functionality Connectly has been quick in keeping us up to date and updating their API so that we can bring these new features to our own customers. **What do you dislike about Connectly.ai?** Not much to dislike, although if anything, the support cycle can be a bit long sometimes due to our time zone differences. **What problems is Connectly.ai solving and how is that benefiting you?** They provide us with API access to build bot flows on Whatsapp, allowing us to offer Whatsapp bots running things like competition campaigns as well as messaging for our radio station customers. ### 14. Improve marketing with connectly **Rating:** 4.5/5.0 stars **Reviewed by:** Ivonne O. | CRM MANAGER, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Connectly.ai?** It is a very intuitive tool that has helped us to better understand the expectations of our clients and to have better communication with them. We continue to learn from this communication channel and the Connectly team has been very supportive in developing ideas and working as a team. **What do you dislike about Connectly.ai?** There are still things to improve in the look of the tool and in the generation of reports there are opportunities for improvement to make them more advanced. **What problems is Connectly.ai solving and how is that benefiting you?** We are understanding a new communication channel and it has been quite a challenge, Connectly has helped us challenge ourselves and exceed our expectations with the channel. ### 15. Seamless WhatsApp Flows! **Rating:** 5.0/5.0 stars **Reviewed by:** Ekta S. | Brand Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Connectly.ai?** Connectly has helped ApnaKlub to build a seamless Whatsapp chat flow. Connectly's unified inbox feature has helped us manage our communication across platforms better. **What do you dislike about Connectly.ai?** We don't dislike anything but we don't use the assign feature much. I am sure it can be a very helpful feature for other companies. **What problems is Connectly.ai solving and how is that benefiting you?** It has helped us make efficient WhatsApp flows whether it be retention or activation we now have seamless WhatsApp flows. Thanks to Connectly! ### 16. Best Whatsapp app **Rating:** 5.0/5.0 stars **Reviewed by:** Henrique C. | Founder **Reviewed Date:** July 28, 2022 **What do you like best about Connectly.ai?** The customer Success of the company, that help us everytime **What do you dislike about Connectly.ai?** they are a startup, need to improve some points in the app. **What problems is Connectly.ai solving and how is that benefiting you?** They solve our communication with our clients using whatsapp ### 17. Better communication with users on the same day! **Rating:** 4.5/5.0 stars **Reviewed by:** Jacobo L. | CEO **Reviewed Date:** July 27, 2022 **What do you like best about Connectly.ai?** Easiest onboarding and launch of the system **What do you dislike about Connectly.ai?** Some support agents are not efficient enough **What problems is Connectly.ai solving and how is that benefiting you?** Seamless communication with users, manual and automated. - [View Connectly.ai pricing details and edition comparison](https://www.g2.com/products/connectly-inc-connectly-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+17%3A37%3A58+-0500&secure%5Bsession_id%5D=afc6c249-460a-4567-9c6b-9053f407c564&secure%5Btoken%5D=6e8075c4efc1c160486ee74e019ae5b831727d216969b4b638607b180ecee403&format=llm_user) ## Connectly.ai Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Campaigns** - Customize - Scheduling - Retarget - Segmentation - Triggered Notifications **Channels** - Multi-Channel Coverage **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Analysis** - Application Attribution - Campaign Analysis - Custom Dashboards **Process** - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) **Analytics** - Campaign Performance - Audience Insights **Design** - Communications Strategy Development - Create Content - Personalization - Regulatory Compliance **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Collection of information **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Channels** - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Optimization** - Personalization - Rich Notifications - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Engagement** - Coupons and Promotions **Insight** - Surveys - Reporting - Help Desk **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Optimization - Internationalization **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Connectly.ai Alternatives - [Insider One](https://www.g2.com/products/insider-one/reviews) - 4.8/5.0 (1,392 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews)