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Sinch Engage Reviews & Product Details

Sinch Engage Overview

What is Sinch Engage?

Sinch Engage (previouosly known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. With our platform, you can: - Take full control of your customer conversations from one single inbox. - Send personalized and targeted notifications, news and promos directly to the lock screen of your users. - Create dialog flows with smooth handover to your agents with our intuitive drag-and-drop chatbot builder - Automate simple FAQs, but also advanced conversation flows to save your business time and resources. - Our cloud-based platform lets you get started immediately. No coding skills needed. Start reducing support costs, raise productivity, and increase your customer satisfaction.

Sinch Engage Details
Languages Supported
German, English, Italian, Portuguese, Spanish
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Product Description

Your customers can write to you via the most popular messaging apps, WhatsApp, Facebook Messenger, Apple Business Chat, Telegram and Viber, and you increase your efficiency and improve your customer relationship.


Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,657 Twitter followers
LinkedIn® Page
www.linkedin.com
4,173 employees on LinkedIn®
Ownership
SINCH.ST
Total Revenue (USD mm)
$5,035
Description

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you! Shares are traded at NASDAQ Stockholm: XSTO: SINCH


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Recent Sinch Engage Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Customer Communication - FB WhatsApp"
Communicating is accessible across all. best is user friendly
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"An excellent tool to manage your service center"
-Automation: Predefined messages for people, it lacks detection on what they do say for a more "natural" conversation, but with an assigned agent t...
Aira C.
AC
Aira C.Mid-Market (51-1000 emp.)
5.0 out of 5
"hassle-free!"
What I like about this software is that it is easy to use. I can talk to my clients privately. Compared to other software, I guess this is the best...
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Sinch Engage Media

Sinch Engage Demo - Conversations
Take full control over your 1:1 conversations
Sinch Engage Demo - Campaigns
Send personalised and targeted notifications, news and promos
Sinch Engage Demo - Chatbots
Build intuitive drag-and-drop chatbot buider to create dialog flows with smooth handover to your agents
Answer a few questions to help the Sinch Engage community
Have you used Sinch Engage before?
Yes

10 Sinch Engage Reviews

4.6 out of 5
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10 Sinch Engage Reviews
4.6 out of 5
10 Sinch Engage Reviews
4.6 out of 5
G2 reviews are authentic and verified.
Verified User in Higher Education
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Engage?

-Automation: Predefined messages for people, it lacks detection on what they do say for a more "natural" conversation, but with an assigned agent that can use the predefined answers, it's great.

-Easy Use: It's just so easy to use that anyone in the team can help with ideas Review collected by and hosted on G2.com.

What do you dislike about Sinch Engage?

Lack of an "Integrated API" to implement with the Team's tools; for example, we wanted to connect the predefined message with our database of the test users so we could have some additional info readily available for the agents, but it wasn't possible, as the API only allows the basic functionality (Messaging), and as a ready use tool, creating a new platform with their API was pointless Review collected by and hosted on G2.com.

What problems is Sinch Engage solving and how is that benefiting you?

Connecting the test users( of our unreleased APP) with our service team was way easier than creating an automation system from scratch, it helped us in this part of the process, especially the ticked ID part, which we could link to an user and just keep saving all the feedback from the, Review collected by and hosted on G2.com.

Aira C.
AC
Customer Service Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Engage?

What I like about this software is that it is easy to use. I can talk to my clients privately. Compared to other software, I guess this is the best so far. It has a lot of features I can use with my job. Review collected by and hosted on G2.com.

What do you dislike about Sinch Engage?

Nothing much for now. I like how easy it is to use. All features are working correctly. May I suggest that I do hope you can improve your customer support? That is all. Review collected by and hosted on G2.com.

Recommendations to others considering Sinch Engage:

I will surely recommend this to everyone. If you want smooth transactions, use this. It's worth it! Review collected by and hosted on G2.com.

What problems is Sinch Engage solving and how is that benefiting you?

I am communicating not only with my team but also with our beloved clients. Overall was amazing, I am able to keep everything organize and smooth. Our communication improved a lot compared before. All thanks to this amazing software Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Sinch Engage?

Communicating is accessible across all. best is user friendly Review collected by and hosted on G2.com.

What do you dislike about Sinch Engage?

I don't see dislike. Let me update if any in the future. Review collected by and hosted on G2.com.

Recommendations to others considering Sinch Engage:

its good communication platform, i recommend this will be useful. Review collected by and hosted on G2.com.

What problems is Sinch Engage solving and how is that benefiting you?

I use this to communicate with my clients and friends. It's not complicated like other messengers. It's user-friendly. Review collected by and hosted on G2.com.

mayur s.
MS
Junior Software Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Engage?

I like its interface better than any other chatting platform. but initially, we could use whats app for personal connections but now that we can use if professionally for the business purpose or with clients. it excites me furthermore. Review collected by and hosted on G2.com.

What do you dislike about Sinch Engage?

Couldn't add dislikes. as I started using it for the last 2-3 days. I didn't dislike anything as of now. Review collected by and hosted on G2.com.

What problems is Sinch Engage solving and how is that benefiting you?

There's no problem as such which was not being able to solve before I started using this. because there are tons of chatting applications for business purposes such as Hangouts, Microsoft Lync, etc. but now that we have switched from that to Whats App just to check it's versatility for business purposes. if we find any dislikes then we might switch back to hangouts. but apart from that, it's fun to communicate with colleagues with this app. Review collected by and hosted on G2.com.

Daybelis G.
DG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Engage?

I love how easy it is to use and how well it integrates with WhatsApp. It also has a feature that allows us to set up automated responses so that parents and club members can get answer anytime of the day. Review collected by and hosted on G2.com.

What do you dislike about Sinch Engage?

We have been using this software for over 3 months and there is nothing that I can think of that we do not like about it. Review collected by and hosted on G2.com.

Recommendations to others considering Sinch Engage:

Recommend it to any company or organization that needs to communicate with a number of people quickly and effectively. Review collected by and hosted on G2.com.

What problems is Sinch Engage solving and how is that benefiting you?

Communicating with club members and parents to create events, resolve behavioral issues, or update them on any changes to our program. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Sinch Engage?

Its fast and easy to understand,

Till date no other known problems to this. Review collected by and hosted on G2.com.

What do you dislike about Sinch Engage?

Fast and effective serverside, no other problems found to report till date Review collected by and hosted on G2.com.

Recommendations to others considering Sinch Engage:

Easy and affirdable way for your business to communicate in house paltform. Review collected by and hosted on G2.com.

What problems is Sinch Engage solving and how is that benefiting you?

Easily connecting with co workers and getting connected for easy to solve problems and solutions to reach out customers and satisfy them with our businsess. Review collected by and hosted on G2.com.

Bhumika K.
BK
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Engage?

it is also an option for communicating professionally with clients. otherwise, initially, it was only used for personal uses. good initiative by whats app. Review collected by and hosted on G2.com.

What do you dislike about Sinch Engage?

Nothing as such I dislike about this as of now. Review collected by and hosted on G2.com.

What problems is Sinch Engage solving and how is that benefiting you?

1) we are chatting with the internal team as of now with ease using this. Review collected by and hosted on G2.com.

DG
Head of Social Media
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Sinch Engage?

I am really happy that we found MessengerPeople as a communication platform. I worked with several partners before but nobody was able to build such an easy and professional platform like this one. Review collected by and hosted on G2.com.

What do you dislike about Sinch Engage?

Since the product was growing from the beginning on the first steps where a little bit hard but all these small issues are working now perfectly so there is nothing negative to say. Review collected by and hosted on G2.com.

What problems is Sinch Engage solving and how is that benefiting you?

Sometimes there are really small issues with their service but they are fixed within max 1 hour. The benefits are endless, faster user support, more modern user support, happy costumers etc.. Review collected by and hosted on G2.com.

RJ
Customer Marketing Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Engage?

It took away the compulsion for our customers to open our website to contact our customer service team, now they can contact us from any communication app they like. Review collected by and hosted on G2.com.

What do you dislike about Sinch Engage?

They can get better with ticket raising system apart from this nothing else to dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Sinch Engage:

Messenger Communication Platform provides the most reliable customer service platform for your team with unique features like the use of common social communication apps for your customer support without any violation of data protection regulations. It will surely help you a lot! Review collected by and hosted on G2.com.

What problems is Sinch Engage solving and how is that benefiting you?

Previously it was taking time for us to answer customer queries sometimes resulting in loss of customers but Messenger Communication Platform reduced answering time massively as our whole team is working together on this platform having chatbot & preset answers ready to shoot. Review collected by and hosted on G2.com.

Verified User in Civil Engineering
IC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Sinch Engage?

I love consultancy pertaining to civil engineering and also using the required app for my businesss Review collected by and hosted on G2.com.

What do you dislike about Sinch Engage?

I hate spams disturbing the atmosphere of my research and consultancy works. Review collected by and hosted on G2.com.

What problems is Sinch Engage solving and how is that benefiting you?

To bring me closer to those who need my service Review collected by and hosted on G2.com.