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Best Conversation Intelligence Software for Medium-Sized Businesses - Page 4

Julie Jung
JJ
Researched and written by Julie Jung

Products classified in the overall Conversation Intelligence category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Conversation Intelligence to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Conversation Intelligence category.

In addition to qualifying for inclusion in the Conversation Intelligence Software category, to qualify for inclusion in the Medium-Sized Business Conversation Intelligence Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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68 Listings in Conversation Intelligence Available
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    G2 Score
Outdoo AI
(128)4.6 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outdoo is a unified AI roleplay and coaching platform that helps customer-facing teams practice, execute, and improve real customer conversations through integrated roleplay, feedback, and performance

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 43% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Outdoo is a software that records calls, provides summaries and transcripts, and offers features such as call analysis and creating snippets.
    • Reviewers like the accuracy of the call summaries and transcripts, the ease of use, the detailed follow-up summary emails, and the ability to share recordings with clients.
    • Users mentioned issues with the software sometimes getting speaker names wrong or mishearing words, the rating system needing improvement, and the need for additional effort to set it to join external clients' Teams calls.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Outdoo AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    61
    Helpful
    42
    Recording
    39
    AI Summary
    34
    Call Recording
    32
    Cons
    AI Inaccuracy
    16
    Call Issues
    16
    Accuracy Issues
    14
    Recording Issues
    11
    AI Limitations
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Outdoo AI features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Outdoo AI
    Company Website
    Year Founded
    2021
    HQ Location
    New Castle, US
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outdoo is a unified AI roleplay and coaching platform that helps customer-facing teams practice, execute, and improve real customer conversations through integrated roleplay, feedback, and performance

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 43% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Outdoo is a software that records calls, provides summaries and transcripts, and offers features such as call analysis and creating snippets.
  • Reviewers like the accuracy of the call summaries and transcripts, the ease of use, the detailed follow-up summary emails, and the ability to share recordings with clients.
  • Users mentioned issues with the software sometimes getting speaker names wrong or mishearing words, the rating system needing improvement, and the need for additional effort to set it to join external clients' Teams calls.
Outdoo AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
61
Helpful
42
Recording
39
AI Summary
34
Call Recording
32
Cons
AI Inaccuracy
16
Call Issues
16
Accuracy Issues
14
Recording Issues
11
AI Limitations
10
View All Pros and Cons
Outdoo AI features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.8
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Outdoo AI
Company Website
Year Founded
2021
HQ Location
New Castle, US
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Spiky
(115)4.9 out of 5
7th Easiest To Use in Conversation Intelligence software
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This i

    Users
    • Founder
    • Project Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 64% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spiky Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    15
    Helpful
    10
    Feedback Management
    8
    Time-saving
    8
    Action Items
    7
    Cons
    Accuracy Issues
    2
    AI Inaccuracy
    2
    Call Limitations
    2
    Integration Issues
    2
    Learning Curve
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spiky features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.4
    9.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spiky.ai
    Company Website
    Year Founded
    2020
    HQ Location
    Buffalo, New York
    Twitter
    @spikyAI
    237 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    46 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This i

Users
  • Founder
  • Project Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 64% Small-Business
  • 30% Mid-Market
Spiky Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
15
Helpful
10
Feedback Management
8
Time-saving
8
Action Items
7
Cons
Accuracy Issues
2
AI Inaccuracy
2
Call Limitations
2
Integration Issues
2
Learning Curve
2
View All Pros and Cons
Spiky features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.4
9.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Spiky.ai
Company Website
Year Founded
2020
HQ Location
Buffalo, New York
Twitter
@spikyAI
237 Twitter followers
LinkedIn® Page
www.linkedin.com
46 employees on LinkedIn®
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Mediafly
(1,343)4.4 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readin

    Users
    • Account Executive
    • Sales Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mediafly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Helpful
    18
    Sharing Ease
    13
    Easy Sharing
    12
    User Interface
    11
    Cons
    Missing Features
    8
    Learning Curve
    7
    Limitations
    6
    Not Intuitive
    6
    Slow Loading
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mediafly features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.5
    8.5
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.4
    5.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mediafly, Inc
    Year Founded
    2006
    HQ Location
    Chicago, IL
    Twitter
    @Mediafly
    2,556 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    141 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readin

Users
  • Account Executive
  • Sales Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 23% Enterprise
Mediafly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Helpful
18
Sharing Ease
13
Easy Sharing
12
User Interface
11
Cons
Missing Features
8
Learning Curve
7
Limitations
6
Not Intuitive
6
Slow Loading
6
View All Pros and Cons
Mediafly features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.5
8.5
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.4
5.0
AI Text Summarization
Average: 8.6
Seller Details
Seller
Mediafly, Inc
Year Founded
2006
HQ Location
Chicago, IL
Twitter
@Mediafly
2,556 Twitter followers
LinkedIn® Page
www.linkedin.com
141 employees on LinkedIn®
UpdateAI
(53)4.9 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, an

    Users
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UpdateAI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Helpful
    19
    Useful
    17
    Note Taking
    16
    Meeting Notes
    15
    Cons
    Integration Issues
    4
    Poor Summarization
    4
    Recording Issues
    4
    Inaccurate Summarization
    3
    Accuracy Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UpdateAI features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.5
    9.2
    Artificial Intelligence
    Average: 8.6
    7.9
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gainsight Inc.
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @GainsightHQ
    13,190 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,095 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, an

Users
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 38% Small-Business
UpdateAI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Helpful
19
Useful
17
Note Taking
16
Meeting Notes
15
Cons
Integration Issues
4
Poor Summarization
4
Recording Issues
4
Inaccurate Summarization
3
Accuracy Issues
2
View All Pros and Cons
UpdateAI features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.5
9.2
Artificial Intelligence
Average: 8.6
7.9
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Gainsight Inc.
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@GainsightHQ
13,190 Twitter followers
LinkedIn® Page
www.linkedin.com
1,095 employees on LinkedIn®
MeetGeek
(480)4.6 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MeetGeek is an AI meeting assistant that automatically video records, transcribes, summarizes, and provides the key points from every meeting. Automatic note-taking keeps you focused on the convers

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MeetGeek Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    59
    Ease of Use
    50
    Transcripts
    35
    Meetings
    34
    Transcription
    30
    Cons
    Accuracy Issues
    18
    Meeting Management
    18
    AI Inaccuracy
    15
    Limited Language Support
    14
    Transcript Accuracy
    14
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MeetGeek features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.5
    8.6
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.4
    8.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MeetGeek.ai
    Year Founded
    2020
    HQ Location
    EU, RO
    Twitter
    @MeetgeekA
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MeetGeek is an AI meeting assistant that automatically video records, transcribes, summarizes, and provides the key points from every meeting. Automatic note-taking keeps you focused on the convers

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 20% Mid-Market
MeetGeek Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
59
Ease of Use
50
Transcripts
35
Meetings
34
Transcription
30
Cons
Accuracy Issues
18
Meeting Management
18
AI Inaccuracy
15
Limited Language Support
14
Transcript Accuracy
14
View All Pros and Cons
MeetGeek features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.5
8.6
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.4
8.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
MeetGeek.ai
Year Founded
2020
HQ Location
EU, RO
Twitter
@MeetgeekA
248 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Dialpad Support
(627)4.4 out of 5
Optimized for quick response
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

    Users
    • Account Manager
    • Customer Service Rep
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 49% Mid-Market
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad Support is a customer service platform that offers real-time visibility, live dashboards, call transcripts and recordings, and easy adjustment of call routing or queue settings.
    • Reviewers frequently mention the platform's real-time visibility, live dashboards, and call transcripts and recordings as beneficial features, along with its ease of use and the ability to adjust call routing or queue settings without technical help.
    • Reviewers experienced limitations with the platform's reporting capabilities, inaccuracies in AI transcripts, insufficient depth in integrations, and dependency on internet stability for call quality, along with occasional delays in support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Helpful
    47
    Customer Support
    34
    Features
    30
    Call Recording
    27
    Cons
    Call Issues
    20
    Dialer Issues
    14
    Missing Features
    14
    Learning Curve
    12
    Recording Issues
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Support features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.4
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.4
    8.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    61 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

Users
  • Account Manager
  • Customer Service Rep
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 49% Mid-Market
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad Support is a customer service platform that offers real-time visibility, live dashboards, call transcripts and recordings, and easy adjustment of call routing or queue settings.
  • Reviewers frequently mention the platform's real-time visibility, live dashboards, and call transcripts and recordings as beneficial features, along with its ease of use and the ability to adjust call routing or queue settings without technical help.
  • Reviewers experienced limitations with the platform's reporting capabilities, inaccuracies in AI transcripts, insufficient depth in integrations, and dependency on internet stability for call quality, along with occasional delays in support response times.
Dialpad Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Helpful
47
Customer Support
34
Features
30
Call Recording
27
Cons
Call Issues
20
Dialer Issues
14
Missing Features
14
Learning Curve
12
Recording Issues
12
View All Pros and Cons
Dialpad Support features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.5
8.4
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.4
8.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
61 Twitter followers
LinkedIn® Page
www.linkedin.com
1,448 employees on LinkedIn®
Sprinklr Service
(724)4.3 out of 5
Optimized for quick response
Entry Level Price:$3,600.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a customer engagement platform that equips agents with necessary information to address inbound social care messages and manage customer engagements across multiple social channels.
    • Users like Sprinklr Service's ability to unify customer interactions across multiple channels into one platform, its robust and dependable hub for managing customer engagements, and its highly configurable nature despite being a SaaS solution.
    • Reviewers mentioned that switching from Service dashboards to Engagement dashboards can be difficult, the platform can experience intermittent connectivity issues, and the initial setup can be complex and time-consuming.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    Features
    73
    Helpful
    54
    Efficiency
    45
    Customer Support
    41
    Cons
    Missing Features
    33
    Complexity
    30
    Slow Loading
    29
    Learning Curve
    28
    Steep Learning Curve
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.5
    6.2
    Artificial Intelligence
    Average: 8.6
    6.3
    Customer Scoring
    Average: 8.4
    6.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,206 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a customer engagement platform that equips agents with necessary information to address inbound social care messages and manage customer engagements across multiple social channels.
  • Users like Sprinklr Service's ability to unify customer interactions across multiple channels into one platform, its robust and dependable hub for managing customer engagements, and its highly configurable nature despite being a SaaS solution.
  • Reviewers mentioned that switching from Service dashboards to Engagement dashboards can be difficult, the platform can experience intermittent connectivity issues, and the initial setup can be complex and time-consuming.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
Features
73
Helpful
54
Efficiency
45
Customer Support
41
Cons
Missing Features
33
Complexity
30
Slow Loading
29
Learning Curve
28
Steep Learning Curve
24
View All Pros and Cons
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.5
6.2
Artificial Intelligence
Average: 8.6
6.3
Customer Scoring
Average: 8.4
6.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,206 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Wiser Sales Intelligence
(15)5.0 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wiser is an AI-driven revenue intelligence platform that helps sales teams focus on selling - not Salesforce and tool hopping - by automating the most time-consuming parts of the sales cycle. From

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 93% Mid-Market
    • 7% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wiser Sales Intelligence Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    8
    Customer Support
    4
    Accuracy
    3
    Automation
    3
    Efficiency
    3
    Cons
    Difficult Navigation
    3
    Learning Curve
    2
    Difficult Learning
    1
    Filtering Issues
    1
    Layout Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wiser Sales Intelligence features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.5
    9.8
    Artificial Intelligence
    Average: 8.6
    7.5
    Customer Scoring
    Average: 8.4
    9.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wiser AI
    Year Founded
    2023
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wiser is an AI-driven revenue intelligence platform that helps sales teams focus on selling - not Salesforce and tool hopping - by automating the most time-consuming parts of the sales cycle. From

Users
No information available
Industries
  • Computer Software
Market Segment
  • 93% Mid-Market
  • 7% Enterprise
Wiser Sales Intelligence Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
8
Customer Support
4
Accuracy
3
Automation
3
Efficiency
3
Cons
Difficult Navigation
3
Learning Curve
2
Difficult Learning
1
Filtering Issues
1
Layout Issues
1
View All Pros and Cons
Wiser Sales Intelligence features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.5
9.8
Artificial Intelligence
Average: 8.6
7.5
Customer Scoring
Average: 8.4
9.8
AI Text Summarization
Average: 8.6
Seller Details
Seller
Wiser AI
Year Founded
2023
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Marchex
(184)4.1 out of 5
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across busine

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 54% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Marchex features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.5
    6.7
    Artificial Intelligence
    Average: 8.6
    7.5
    Customer Scoring
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Marchex
    Year Founded
    2003
    HQ Location
    Seattle, WA
    Twitter
    @Marchex
    3,646 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    200 employees on LinkedIn®
    Ownership
    NASDAQ:MCHX
Product Description
How are these determined?Information
This description is provided by the seller.

Marchex harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics. The Company enables organizations across busine

Users
No information available
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 54% Small-Business
  • 34% Mid-Market
Marchex features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.5
6.7
Artificial Intelligence
Average: 8.6
7.5
Customer Scoring
Average: 8.4
0.0
No information available
Seller Details
Seller
Marchex
Year Founded
2003
HQ Location
Seattle, WA
Twitter
@Marchex
3,646 Twitter followers
LinkedIn® Page
www.linkedin.com
200 employees on LinkedIn®
Ownership
NASDAQ:MCHX
Creovai
(200)4.3 out of 5
Optimized for quick response
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    • Supervisor
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 58% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creovai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Helpful
    27
    Reporting
    22
    Accuracy
    18
    Transcription Accuracy
    16
    Cons
    Call Issues
    21
    Inaccurate Data Analysis
    15
    Learning Curve
    15
    Accuracy Issues
    13
    Missing Features
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    7.6
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.4
    7.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Capacity
    Company Website
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    526 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    630 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
  • Supervisor
Industries
  • Consumer Services
  • Banking
Market Segment
  • 58% Mid-Market
  • 26% Enterprise
Creovai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Helpful
27
Reporting
22
Accuracy
18
Transcription Accuracy
16
Cons
Call Issues
21
Inaccurate Data Analysis
15
Learning Curve
15
Accuracy Issues
13
Missing Features
13
View All Pros and Cons
Creovai features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
7.6
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.4
7.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
Capacity
Company Website
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
526 Twitter followers
LinkedIn® Page
www.linkedin.com
630 employees on LinkedIn®
JustCall
(2,376)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based phone system that enables businesses to manage calls and messages in one place, integrating with various CRM systems for streamlined communication.
    • Reviewers appreciate JustCall's user-friendly interface, reliable call handling, seamless CRM integration, and valuable features such as call recording, automatic logging, and analytics that improve productivity and customer service.
    • Users mentioned issues with inconsistent call quality depending on internet strength, complex advanced features, high pricing for small teams, and occasional delays in loading reports or notifications.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,220
    Features
    755
    Helpful
    612
    Call Management
    599
    Calling Features
    562
    Cons
    Call Issues
    669
    Call Functionality
    479
    Connection Issues
    381
    Poor Call Quality
    327
    Slow Loading
    306
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.5
    7.7
    Artificial Intelligence
    Average: 8.6
    8.1
    Customer Scoring
    Average: 8.4
    7.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    426 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based phone system that enables businesses to manage calls and messages in one place, integrating with various CRM systems for streamlined communication.
  • Reviewers appreciate JustCall's user-friendly interface, reliable call handling, seamless CRM integration, and valuable features such as call recording, automatic logging, and analytics that improve productivity and customer service.
  • Users mentioned issues with inconsistent call quality depending on internet strength, complex advanced features, high pricing for small teams, and occasional delays in loading reports or notifications.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,220
Features
755
Helpful
612
Call Management
599
Calling Features
562
Cons
Call Issues
669
Call Functionality
479
Connection Issues
381
Poor Call Quality
327
Slow Loading
306
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.5
7.7
Artificial Intelligence
Average: 8.6
8.1
Customer Scoring
Average: 8.4
7.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
307 Twitter followers
LinkedIn® Page
www.linkedin.com
426 employees on LinkedIn®
Kickscale
(45)4.9 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kickscale's AI Sales Coaching platform captures critical insights from customer conversations, enabling sales professionals with comprehensive meeting analytics, individualised coaching, and automated

    Users
    • Sales Manager
    Industries
    • Computer Software
    • Leisure, Travel & Tourism
    Market Segment
    • 64% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kickscale Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    12
    Automation
    8
    Accuracy
    7
    Ease of Use
    7
    Daily Use
    6
    Cons
    AI Limitations
    2
    Language Issues
    2
    AI Inaccuracy
    1
    Complexity
    1
    Difficult Learning
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kickscale features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.5
    9.2
    Artificial Intelligence
    Average: 8.6
    7.4
    Customer Scoring
    Average: 8.4
    8.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kickscale
    HQ Location
    Vienna
    Twitter
    @Kickscale
    14 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kickscale's AI Sales Coaching platform captures critical insights from customer conversations, enabling sales professionals with comprehensive meeting analytics, individualised coaching, and automated

Users
  • Sales Manager
Industries
  • Computer Software
  • Leisure, Travel & Tourism
Market Segment
  • 64% Mid-Market
  • 36% Small-Business
Kickscale Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
12
Automation
8
Accuracy
7
Ease of Use
7
Daily Use
6
Cons
AI Limitations
2
Language Issues
2
AI Inaccuracy
1
Complexity
1
Difficult Learning
1
View All Pros and Cons
Kickscale features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.5
9.2
Artificial Intelligence
Average: 8.6
7.4
Customer Scoring
Average: 8.4
8.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Kickscale
HQ Location
Vienna
Twitter
@Kickscale
14 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Gryphon ONE
(442)4.2 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regul

    Users
    • Agent
    • Sales Representative
    Industries
    • Security and Investigations
    • Financial Services
    Market Segment
    • 78% Enterprise
    • 12% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gryphon ONE is an application that integrates with Salesforce AppExchange and provides compliance management, DNC functionalities, and reporting features.
    • Reviewers like the straightforward and logical interface of Gryphon ONE, its ability to ensure campaign compliance, and the fast turnaround on fixes during QA testing.
    • Users mentioned challenges in implementing customized solutions, lack of clarity on add-on costs, and some found the API and SFTP requirement documents unclear.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gryphon ONE Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    4
    Ease of Use
    3
    User Interface
    3
    Accuracy
    2
    Intuitive
    2
    Cons
    Complex Customization
    2
    Expensive
    2
    Lack of Detail
    2
    Limited Customization
    2
    Add-On Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gryphon ONE features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.5
    5.0
    Artificial Intelligence
    Average: 8.6
    5.0
    Customer Scoring
    Average: 8.4
    4.6
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gryphon AI
    Company Website
    Year Founded
    1999
    HQ Location
    Boston, MA
    Twitter
    @GryphonNetworks
    4,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    130 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regul

Users
  • Agent
  • Sales Representative
Industries
  • Security and Investigations
  • Financial Services
Market Segment
  • 78% Enterprise
  • 12% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gryphon ONE is an application that integrates with Salesforce AppExchange and provides compliance management, DNC functionalities, and reporting features.
  • Reviewers like the straightforward and logical interface of Gryphon ONE, its ability to ensure campaign compliance, and the fast turnaround on fixes during QA testing.
  • Users mentioned challenges in implementing customized solutions, lack of clarity on add-on costs, and some found the API and SFTP requirement documents unclear.
Gryphon ONE Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
4
Ease of Use
3
User Interface
3
Accuracy
2
Intuitive
2
Cons
Complex Customization
2
Expensive
2
Lack of Detail
2
Limited Customization
2
Add-On Issues
1
View All Pros and Cons
Gryphon ONE features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.5
5.0
Artificial Intelligence
Average: 8.6
5.0
Customer Scoring
Average: 8.4
4.6
AI Text Summarization
Average: 8.6
Seller Details
Seller
Gryphon AI
Company Website
Year Founded
1999
HQ Location
Boston, MA
Twitter
@GryphonNetworks
4,078 Twitter followers
LinkedIn® Page
www.linkedin.com
130 employees on LinkedIn®
Aviso
(950)4.4 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mi

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 43% Mid-Market
    • 42% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aviso is a sales forecasting and analytics tool that integrates with Salesforce and provides AI insights, predictive analysis, and customizable dashboards for managing sales data.
    • Users like Aviso's intuitive and user-friendly interface, its ability to provide a comprehensive overview of sales forecasts and pipelines, and its time-saving features such as automatic updates and easy customization.
    • Users reported issues with Aviso's data synchronization with Salesforce, occasional system lags and crashes, and a steep learning curve for understanding and utilizing all of its features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aviso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    83
    Forecasting
    68
    Features
    51
    Helpful
    45
    Efficiency
    42
    Cons
    Learning Curve
    32
    Limitations
    22
    Slow Loading
    22
    Slow Performance
    22
    Inaccurate Data
    21
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aviso features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.5
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    8.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aviso, Inc.
    Company Website
    Year Founded
    2014
    HQ Location
    Redwood City, CA
    Twitter
    @AvisoInc
    909 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    351 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mi

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 43% Mid-Market
  • 42% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aviso is a sales forecasting and analytics tool that integrates with Salesforce and provides AI insights, predictive analysis, and customizable dashboards for managing sales data.
  • Users like Aviso's intuitive and user-friendly interface, its ability to provide a comprehensive overview of sales forecasts and pipelines, and its time-saving features such as automatic updates and easy customization.
  • Users reported issues with Aviso's data synchronization with Salesforce, occasional system lags and crashes, and a steep learning curve for understanding and utilizing all of its features.
Aviso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
83
Forecasting
68
Features
51
Helpful
45
Efficiency
42
Cons
Learning Curve
32
Limitations
22
Slow Loading
22
Slow Performance
22
Inaccurate Data
21
View All Pros and Cons
Aviso features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.5
8.5
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
8.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Aviso, Inc.
Company Website
Year Founded
2014
HQ Location
Redwood City, CA
Twitter
@AvisoInc
909 Twitter followers
LinkedIn® Page
www.linkedin.com
351 employees on LinkedIn®
Demodesk Coaching & AI
(59)4.8 out of 5
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Demodesk Coaching & AI is an AI-powered software that automates note-taking, record-keeping, insight capture, and sales coaching for every customer meeting. Demodesk records, transcribes, trans

    Users
    No information available
    Industries
    • Computer Software
    • Hospital & Health Care
    Market Segment
    • 63% Mid-Market
    • 37% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • DemoDesk is a tool that integrates with call recording to provide in-depth analysis for training and message refinement purposes.
    • Reviewers like the AI coaching feature of DemoDesk, its seamless integration with sales tools, the ability to deliver real-time feedback during sales calls, and its user-friendly interface.
    • Reviewers experienced issues with the user experience, finding it not intuitive to navigate to important settings, and some found the AI suggestions to lack contextual nuance in complex sales scenarios.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Demodesk Coaching & AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    26
    Ease of Use
    23
    Helpful
    22
    Accuracy
    14
    Time-saving
    13
    Cons
    AI Inaccuracy
    7
    AI Limitations
    5
    Accuracy Issues
    4
    Integration Issues
    3
    Limited Features
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Demodesk Coaching & AI features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    9.2
    Artificial Intelligence
    Average: 8.6
    7.9
    Customer Scoring
    Average: 8.4
    9.2
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Demodesk
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @demodesk
    258 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Demodesk Coaching & AI is an AI-powered software that automates note-taking, record-keeping, insight capture, and sales coaching for every customer meeting. Demodesk records, transcribes, trans

Users
No information available
Industries
  • Computer Software
  • Hospital & Health Care
Market Segment
  • 63% Mid-Market
  • 37% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • DemoDesk is a tool that integrates with call recording to provide in-depth analysis for training and message refinement purposes.
  • Reviewers like the AI coaching feature of DemoDesk, its seamless integration with sales tools, the ability to deliver real-time feedback during sales calls, and its user-friendly interface.
  • Reviewers experienced issues with the user experience, finding it not intuitive to navigate to important settings, and some found the AI suggestions to lack contextual nuance in complex sales scenarios.
Demodesk Coaching & AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
26
Ease of Use
23
Helpful
22
Accuracy
14
Time-saving
13
Cons
AI Inaccuracy
7
AI Limitations
5
Accuracy Issues
4
Integration Issues
3
Limited Features
3
View All Pros and Cons
Demodesk Coaching & AI features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
9.2
Artificial Intelligence
Average: 8.6
7.9
Customer Scoring
Average: 8.4
9.2
AI Text Summarization
Average: 8.6
Seller Details
Seller
Demodesk
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@demodesk
258 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
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