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Best Conversation Intelligence Software for Medium-Sized Businesses - Page 3

Julie Jung
JJ
Researched and written by Julie Jung

Products classified in the overall Conversation Intelligence category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Conversation Intelligence to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Conversation Intelligence category.

In addition to qualifying for inclusion in the Conversation Intelligence Software category, to qualify for inclusion in the Medium-Sized Business Conversation Intelligence Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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68 Listings in Conversation Intelligence Available
(1,353)4.6 out of 5
Optimized for quick response
15th Easiest To Use in Conversation Intelligence software
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 46% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Avoma is a tool that provides AI-driven transcription, summarization, and analysis of meetings and calls, integrating with platforms like Zoom, Webex, and various CRMs.
    • Reviewers frequently mention the seamless integration with other platforms, the ability to extract key insights, and the time-saving benefits of automatic transcription and summarization.
    • Users reported occasional inaccuracies in transcription, particularly with poor audio quality or accents, a clunky user interface, and issues with the notetaker joining calls or dropping off.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Avoma Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    48
    Ease of Use
    44
    Transcripts
    41
    Accuracy
    33
    Recording
    30
    Cons
    AI Inaccuracy
    23
    Recording Issues
    23
    Accuracy Issues
    22
    Inaccurate Transcripts
    19
    Transcript Accuracy
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Avoma features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.5
    8.4
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Avoma
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @AvomaInc
    392 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 46% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Avoma is a tool that provides AI-driven transcription, summarization, and analysis of meetings and calls, integrating with platforms like Zoom, Webex, and various CRMs.
  • Reviewers frequently mention the seamless integration with other platforms, the ability to extract key insights, and the time-saving benefits of automatic transcription and summarization.
  • Users reported occasional inaccuracies in transcription, particularly with poor audio quality or accents, a clunky user interface, and issues with the notetaker joining calls or dropping off.
Avoma Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
48
Ease of Use
44
Transcripts
41
Accuracy
33
Recording
30
Cons
AI Inaccuracy
23
Recording Issues
23
Accuracy Issues
22
Inaccurate Transcripts
19
Transcript Accuracy
16
Avoma features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.5
8.4
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Avoma
Company Website
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@AvomaInc
392 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
(324)4.8 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Cen

    Users
    • Quality Analyst
    • Teammate
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 54% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MaestroQA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Scoring System
    21
    Coaching
    17
    Coaching Support
    16
    Helpful
    13
    Cons
    Usability Issues
    22
    Missing Features
    10
    Complexity
    4
    Integration Issues
    4
    Steep Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MaestroQA features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    6.7
    Artificial Intelligence
    Average: 8.6
    9.2
    Customer Scoring
    Average: 8.4
    6.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    MaestroQA
    Company Website
    Year Founded
    2013
    HQ Location
    New York
    Twitter
    @MaestroQA
    812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    75 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Cen

Users
  • Quality Analyst
  • Teammate
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 54% Mid-Market
  • 29% Enterprise
MaestroQA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Scoring System
21
Coaching
17
Coaching Support
16
Helpful
13
Cons
Usability Issues
22
Missing Features
10
Complexity
4
Integration Issues
4
Steep Learning Curve
4
MaestroQA features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
6.7
Artificial Intelligence
Average: 8.6
9.2
Customer Scoring
Average: 8.4
6.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
MaestroQA
Company Website
Year Founded
2013
HQ Location
New York
Twitter
@MaestroQA
812 Twitter followers
LinkedIn® Page
www.linkedin.com
75 employees on LinkedIn®
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Grain is an AI-powered meeting recording tool built to help customer-focused teams understand, organize, and advocate for the needs of their customers. It connects seamlessly to platforms like Zoom, G

    Users
    • Student
    • Product Manager
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 76% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Grain Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    11
    Ease of Use
    10
    Call Recording
    8
    Integrations
    8
    Accuracy
    7
    Cons
    Integration Issues
    4
    Recording Issues
    4
    Call Issues
    3
    Meeting Management
    3
    AI Inaccuracy
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Grain features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.3
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.4
    9.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Grain
    Year Founded
    2018
    HQ Location
    San Francisco, US
    Twitter
    @grainhq
    1,995 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    85 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Grain is an AI-powered meeting recording tool built to help customer-focused teams understand, organize, and advocate for the needs of their customers. It connects seamlessly to platforms like Zoom, G

Users
  • Student
  • Product Manager
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 76% Small-Business
  • 21% Mid-Market
Grain Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
11
Ease of Use
10
Call Recording
8
Integrations
8
Accuracy
7
Cons
Integration Issues
4
Recording Issues
4
Call Issues
3
Meeting Management
3
AI Inaccuracy
2
Grain features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
8.3
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.4
9.3
AI Text Summarization
Average: 8.6
Seller Details
Seller
Grain
Year Founded
2018
HQ Location
San Francisco, US
Twitter
@grainhq
1,995 Twitter followers
LinkedIn® Page
www.linkedin.com
85 employees on LinkedIn®
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fr

    Users
    • Inside Sales Manager
    • Exam Counselor
    Industries
    • Education Management
    • E-Learning
    Market Segment
    • 63% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zipteams Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Conversation Analysis
    21
    Call Management
    20
    Call Recording
    18
    Helpful
    17
    Accuracy
    13
    Cons
    Call Issues
    9
    Accuracy Issues
    4
    Inaccuracy
    4
    Missing Features
    4
    Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zipteams features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    9.4
    Artificial Intelligence
    Average: 8.6
    9.4
    Customer Scoring
    Average: 8.4
    9.0
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Atlanta, US
    Twitter
    @wearezipteams
    273 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fr

Users
  • Inside Sales Manager
  • Exam Counselor
Industries
  • Education Management
  • E-Learning
Market Segment
  • 63% Mid-Market
  • 22% Enterprise
Zipteams Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Conversation Analysis
21
Call Management
20
Call Recording
18
Helpful
17
Accuracy
13
Cons
Call Issues
9
Accuracy Issues
4
Inaccuracy
4
Missing Features
4
Learning Curve
3
Zipteams features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
9.4
Artificial Intelligence
Average: 8.6
9.4
Customer Scoring
Average: 8.4
9.0
AI Text Summarization
Average: 8.6
Seller Details
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@wearezipteams
273 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
(3,535)4.3 out of 5
Optimized for quick response
View top Consulting Services for Outreach
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy a

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 22% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Outreach is a sales engagement platform that offers automation features, multichannel engagements, lead management, and data-driven insights to increase personalization and response rates.
    • Reviewers frequently mention the ease of use, the ability to customize outreach campaigns, the integration with other platforms like Orum and LinkedIn, and the data-driven insights that aid in decision making.
    • Reviewers mentioned issues with tasks getting bottlenecked, the inability to re-add people to the same sequence twice, high pricing, bugs, lack of advanced filters, and difficulties in making bulk actions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Outreach Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Helpful
    54
    Automation
    50
    Features
    48
    Integrations
    43
    Cons
    Missing Features
    36
    Learning Curve
    25
    Limitations
    19
    Slow Loading
    19
    Integration Issues
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Outreach features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.5
    7.9
    Artificial Intelligence
    Average: 8.6
    7.4
    Customer Scoring
    Average: 8.4
    7.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Outreach
    Company Website
    Year Founded
    2014
    HQ Location
    Seattle, WA
    Twitter
    @outreach_io
    7,703 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,421 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy a

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 22% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Outreach is a sales engagement platform that offers automation features, multichannel engagements, lead management, and data-driven insights to increase personalization and response rates.
  • Reviewers frequently mention the ease of use, the ability to customize outreach campaigns, the integration with other platforms like Orum and LinkedIn, and the data-driven insights that aid in decision making.
  • Reviewers mentioned issues with tasks getting bottlenecked, the inability to re-add people to the same sequence twice, high pricing, bugs, lack of advanced filters, and difficulties in making bulk actions.
Outreach Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Helpful
54
Automation
50
Features
48
Integrations
43
Cons
Missing Features
36
Learning Curve
25
Limitations
19
Slow Loading
19
Integration Issues
18
Outreach features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.5
7.9
Artificial Intelligence
Average: 8.6
7.4
Customer Scoring
Average: 8.4
7.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Outreach
Company Website
Year Founded
2014
HQ Location
Seattle, WA
Twitter
@outreach_io
7,703 Twitter followers
LinkedIn® Page
www.linkedin.com
1,421 employees on LinkedIn®
(5,587)4.6 out of 5
Optimized for quick response
View top Consulting Services for Clari
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clari's revenue platform improves efficiency, predictability, and growth across the entire revenue process. Clari gives revenue teams total visibility into their business to drive process rigor, align

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 41% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Clari is a financial platform that provides features for monitoring the growth and commercial performance of business's financial processes, and aids in the supervision of sales and commercial operations.
    • Reviewers appreciate Clari's bi-directional write capability with CRM, real-time signals, and its advanced resources to analyze financial transactions and predict results for business's commercial interests.
    • Reviewers mentioned issues with Clari's mobile functionality, synchronization with CRM, and the complexity of the platform for new users, as well as the need for more robust mapping and reporting features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Clari Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    372
    Features
    252
    Helpful
    214
    Salesforce Integration
    175
    Forecasting
    174
    Cons
    Limitations
    101
    Learning Curve
    96
    Missing Features
    95
    Limited Customization
    80
    Not Intuitive
    74
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Clari features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.5
    8.3
    Artificial Intelligence
    Average: 8.6
    8.1
    Customer Scoring
    Average: 8.4
    7.7
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Clari
    Company Website
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @clarihq
    2,137 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    725 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clari's revenue platform improves efficiency, predictability, and growth across the entire revenue process. Clari gives revenue teams total visibility into their business to drive process rigor, align

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 41% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Clari is a financial platform that provides features for monitoring the growth and commercial performance of business's financial processes, and aids in the supervision of sales and commercial operations.
  • Reviewers appreciate Clari's bi-directional write capability with CRM, real-time signals, and its advanced resources to analyze financial transactions and predict results for business's commercial interests.
  • Reviewers mentioned issues with Clari's mobile functionality, synchronization with CRM, and the complexity of the platform for new users, as well as the need for more robust mapping and reporting features.
Clari Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
372
Features
252
Helpful
214
Salesforce Integration
175
Forecasting
174
Cons
Limitations
101
Learning Curve
96
Missing Features
95
Limited Customization
80
Not Intuitive
74
Clari features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.5
8.3
Artificial Intelligence
Average: 8.6
8.1
Customer Scoring
Average: 8.4
7.7
AI Text Summarization
Average: 8.6
Seller Details
Seller
Clari
Company Website
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@clarihq
2,137 Twitter followers
LinkedIn® Page
www.linkedin.com
725 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

    Users
    No information available
    Industries
    • Telecommunications
    • Oil & Energy
    Market Segment
    • 50% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Puzzel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Customer Support
    44
    Helpful
    44
    Efficiency
    32
    User Interface
    25
    Cons
    Missing Features
    13
    Limited Customization
    12
    Complexity
    8
    Learning Curve
    8
    Poor Reporting
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Puzzel CX Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Puzzel
    Company Website
    HQ Location
    Alna District, Oslo
    LinkedIn® Page
    www.linkedin.com
    353 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

Users
No information available
Industries
  • Telecommunications
  • Oil & Energy
Market Segment
  • 50% Mid-Market
  • 22% Small-Business
Puzzel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Customer Support
44
Helpful
44
Efficiency
32
User Interface
25
Cons
Missing Features
13
Limited Customization
12
Complexity
8
Learning Curve
8
Poor Reporting
8
Puzzel CX Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.5
8.8
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Puzzel
Company Website
HQ Location
Alna District, Oslo
LinkedIn® Page
www.linkedin.com
353 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Modjo is an AI sales workspace and conversation-based sales intelligence solution that helps sales teams capture, analyze, and act on customer interactions to improve sales execution and data accuracy

    Users
    • Account Executive
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Modjo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    5
    Ease of Use
    5
    Time-saving
    5
    Automation
    3
    Call Recording
    3
    Cons
    Accuracy Issues
    1
    Admin Challenges
    1
    AI Limitations
    1
    Expensive
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Modjo features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.5
    8.2
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.4
    8.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Modjo
    Year Founded
    2019
    HQ Location
    Paris, FR
    Twitter
    @Modjo
    47 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    82 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Modjo is an AI sales workspace and conversation-based sales intelligence solution that helps sales teams capture, analyze, and act on customer interactions to improve sales execution and data accuracy

Users
  • Account Executive
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Small-Business
  • 42% Mid-Market
Modjo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
5
Ease of Use
5
Time-saving
5
Automation
3
Call Recording
3
Cons
Accuracy Issues
1
Admin Challenges
1
AI Limitations
1
Expensive
1
Learning Curve
1
Modjo features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.5
8.2
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.4
8.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Modjo
Year Founded
2019
HQ Location
Paris, FR
Twitter
@Modjo
47 Twitter followers
LinkedIn® Page
www.linkedin.com
82 employees on LinkedIn®
(673)4.6 out of 5
Optimized for quick response
View top Consulting Services for Allego
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Allego is the market-leading revenue enablement platform teams trust and love. Across the customer lifecycle, Allego helps revenue teams close deals, hit their number, and stay aligned through change

    Users
    • Sales Enablement Manager
    • Account Executive
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 44% Mid-Market
    • 39% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Allego is a learning management system (LMS) that provides a platform for sales enablement, content sharing, and digital selling.
    • Users frequently mention the ease of use, intuitive interface, and the platform's ability to centralize sales enablement and coaching, as well as its seamless integration with other systems.
    • Reviewers mentioned issues with the platform's search functionality, occasional lagging, and a desire for more integrations with other platforms and applications.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Allego Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    93
    Helpful
    48
    Customer Support
    43
    Intuitive
    41
    Navigation Ease
    38
    Cons
    Learning Curve
    25
    Missing Features
    17
    Not Intuitive
    12
    Not User-Friendly
    11
    Poor Organization
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Allego features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.5
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.4
    8.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Allego
    Company Website
    Year Founded
    2013
    HQ Location
    Waltham, Massachusetts
    Twitter
    @allegosoftware
    1,063 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    208 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Allego is the market-leading revenue enablement platform teams trust and love. Across the customer lifecycle, Allego helps revenue teams close deals, hit their number, and stay aligned through change

Users
  • Sales Enablement Manager
  • Account Executive
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 44% Mid-Market
  • 39% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Allego is a learning management system (LMS) that provides a platform for sales enablement, content sharing, and digital selling.
  • Users frequently mention the ease of use, intuitive interface, and the platform's ability to centralize sales enablement and coaching, as well as its seamless integration with other systems.
  • Reviewers mentioned issues with the platform's search functionality, occasional lagging, and a desire for more integrations with other platforms and applications.
Allego Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
93
Helpful
48
Customer Support
43
Intuitive
41
Navigation Ease
38
Cons
Learning Curve
25
Missing Features
17
Not Intuitive
12
Not User-Friendly
11
Poor Organization
11
Allego features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.5
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.4
8.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Allego
Company Website
Year Founded
2013
HQ Location
Waltham, Massachusetts
Twitter
@allegosoftware
1,063 Twitter followers
LinkedIn® Page
www.linkedin.com
208 employees on LinkedIn®
Entry Level Price:£249.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the

    Users
    • Digital Marketing Manager
    Industries
    • Marketing and Advertising
    • Leisure, Travel & Tourism
    Market Segment
    • 46% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Infinity Call Tracking Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    20
    Call Tracking
    18
    Reporting
    16
    Helpful
    14
    Easy Integrations
    13
    Cons
    Expensive
    5
    Inaccurate Reporting
    4
    Inadequate Reporting
    4
    Learning Curve
    4
    Steep Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Infinity Call Tracking features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    7.8
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.4
    8.3
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    Reigate, Surrey
    Twitter
    @_infinity_co
    1,062 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the

Users
  • Digital Marketing Manager
Industries
  • Marketing and Advertising
  • Leisure, Travel & Tourism
Market Segment
  • 46% Mid-Market
  • 28% Small-Business
Infinity Call Tracking Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
20
Call Tracking
18
Reporting
16
Helpful
14
Easy Integrations
13
Cons
Expensive
5
Inaccurate Reporting
4
Inadequate Reporting
4
Learning Curve
4
Steep Learning Curve
4
Infinity Call Tracking features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
7.8
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.4
8.3
AI Text Summarization
Average: 8.6
Seller Details
Company Website
Year Founded
2010
HQ Location
Reigate, Surrey
Twitter
@_infinity_co
1,062 Twitter followers
LinkedIn® Page
www.linkedin.com
439 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Introducing Zoom AI Companion 3.0. AI Companion does more than save you time. It captures context, uncovers insights, and helps you deliver better work — from stronger customer conversations to faster

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 38% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoom AI Companion Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    132
    Features
    85
    Helpful
    67
    Useful
    66
    Efficiency
    61
    Cons
    Missing Features
    28
    Limited Features
    26
    Inaccuracy
    24
    Accuracy Issues
    21
    Zoom Issues
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoom AI Companion features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.5
    7.6
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.4
    7.9
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,045,872 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,688 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Introducing Zoom AI Companion 3.0. AI Companion does more than save you time. It captures context, uncovers insights, and helps you deliver better work — from stronger customer conversations to faster

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 38% Small-Business
  • 35% Mid-Market
Zoom AI Companion Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
132
Features
85
Helpful
67
Useful
66
Efficiency
61
Cons
Missing Features
28
Limited Features
26
Inaccuracy
24
Accuracy Issues
21
Zoom Issues
21
Zoom AI Companion features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.5
7.6
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.4
7.9
AI Text Summarization
Average: 8.6
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,045,872 Twitter followers
LinkedIn® Page
www.linkedin.com
12,688 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 64% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Prodigal Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Accuracy
    1
    Agent Management
    1
    Call Monitoring
    1
    Customer Support
    1
    Cons
    Accuracy Issues
    2
    Inaccuracy
    2
    Call Issues
    1
    Inaccurate Data Analysis
    1
    Poor User Experience
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Prodigal features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.5
    9.6
    Artificial Intelligence
    Average: 8.6
    9.9
    Customer Scoring
    Average: 8.4
    9.5
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Prodigal
    Year Founded
    2018
    HQ Location
    Mountain View, US
    Twitter
    @ProdigalTech
    304 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 64% Mid-Market
  • 20% Small-Business
Prodigal Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Accuracy
1
Agent Management
1
Call Monitoring
1
Customer Support
1
Cons
Accuracy Issues
2
Inaccuracy
2
Call Issues
1
Inaccurate Data Analysis
1
Poor User Experience
1
Prodigal features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.5
9.6
Artificial Intelligence
Average: 8.6
9.9
Customer Scoring
Average: 8.4
9.5
AI Text Summarization
Average: 8.6
Seller Details
Seller
Prodigal
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@ProdigalTech
304 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technol

    Users
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sybill.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Time-saving
    3
    Accuracy
    2
    Call Recording
    2
    Customer Support
    2
    Cons
    Recording Issues
    3
    Accuracy Issues
    2
    Call Issues
    2
    Inaccuracy
    2
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sybill.ai features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.4
    9.4
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sybill
    Company Website
    Year Founded
    2021
    HQ Location
    Mountain View, US
    Twitter
    @sybill_ai
    80 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technol

Users
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Sybill.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Time-saving
3
Accuracy
2
Call Recording
2
Customer Support
2
Cons
Recording Issues
3
Accuracy Issues
2
Call Issues
2
Inaccuracy
2
Limited Features
2
Sybill.ai features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.5
9.0
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.4
9.4
AI Text Summarization
Average: 8.6
Seller Details
Seller
Sybill
Company Website
Year Founded
2021
HQ Location
Mountain View, US
Twitter
@sybill_ai
80 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    4
    Data Management
    3
    Ease of Use
    3
    Helpful
    3
    Cons
    Expensive
    2
    Filtering Issues
    2
    Limitations
    2
    Limited Customization
    2
    AI Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PG Forsta
    HQ Location
    Salt Lake City, Utah
    LinkedIn® Page
    www.linkedin.com
    502 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
4
Data Management
3
Ease of Use
3
Helpful
3
Cons
Expensive
2
Filtering Issues
2
Limitations
2
Limited Customization
2
AI Limitations
1
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
PG Forsta
HQ Location
Salt Lake City, Utah
LinkedIn® Page
www.linkedin.com
502 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI

    Users
    • Quality Analyst
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 58% Mid-Market
    • 25% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mihup is a platform that analyzes conversation and detects emotions and key topics, turning voice and text interactions into actionable intelligence and providing services such as live alerts during calls, compliance monitoring, sentiment shifts, and agent guidance.
    • Users like Mihup's accuracy and clarity in speech analytics, its seamless multilingual voice recognition, its ability to integrate with existing call systems and CRM tools, and the proactive and knowledgeable customer support team.
    • Reviewers mentioned that the user interface could be improved, the initial configuration for large datasets can be time-consuming, and the platform lacks transparency in pricing and other details.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mihup Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    33
    Ease of Use
    24
    Features
    20
    Call Recording
    16
    Efficiency
    16
    Cons
    User Interface Issues
    17
    Improvement Needed
    10
    Poor UI Design
    10
    Accuracy Issues
    8
    Dashboard Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mihup features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.5
    9.7
    Artificial Intelligence
    Average: 8.6
    9.7
    Customer Scoring
    Average: 8.4
    9.8
    AI Text Summarization
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Kolkata, India
    Twitter
    @mihup_ai
    49 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    111 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI

Users
  • Quality Analyst
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 58% Mid-Market
  • 25% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mihup is a platform that analyzes conversation and detects emotions and key topics, turning voice and text interactions into actionable intelligence and providing services such as live alerts during calls, compliance monitoring, sentiment shifts, and agent guidance.
  • Users like Mihup's accuracy and clarity in speech analytics, its seamless multilingual voice recognition, its ability to integrate with existing call systems and CRM tools, and the proactive and knowledgeable customer support team.
  • Reviewers mentioned that the user interface could be improved, the initial configuration for large datasets can be time-consuming, and the platform lacks transparency in pricing and other details.
Mihup Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
33
Ease of Use
24
Features
20
Call Recording
16
Efficiency
16
Cons
User Interface Issues
17
Improvement Needed
10
Poor UI Design
10
Accuracy Issues
8
Dashboard Issues
8
Mihup features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.5
9.7
Artificial Intelligence
Average: 8.6
9.7
Customer Scoring
Average: 8.4
9.8
AI Text Summarization
Average: 8.6
Seller Details
Year Founded
2016
HQ Location
Kolkata, India
Twitter
@mihup_ai
49 Twitter followers
LinkedIn® Page
www.linkedin.com
111 employees on LinkedIn®