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Best Contact Center Software for for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Contact Center category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Contact Center to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Contact Center category.

In addition to qualifying for inclusion in the Contact Center Software category, to qualify for inclusion in the Small Business Contact Center Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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60 Listings in Small Business Contact Center Available

(5,607)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
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Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,414
    Case Management
    1,233
    Features
    1,201
    Efficiency
    1,032
    Helpful
    729
    Cons
    Complexity
    646
    Learning Curve
    626
    Missing Features
    561
    Steep Learning Curve
    479
    Limitations
    458
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    7.5
    Concurrent Calling
    Average: 8.7
    7.8
    Session Summary Notes
    Average: 8.5
    8.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 39% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,414
Case Management
1,233
Features
1,201
Efficiency
1,032
Helpful
729
Cons
Complexity
646
Learning Curve
626
Missing Features
561
Steep Learning Curve
479
Limitations
458
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
7.5
Concurrent Calling
Average: 8.7
7.8
Session Summary Notes
Average: 8.5
8.4
Administrator Access
Average: 8.9
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,242 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
(3,242)4.5 out of 5
Optimized for quick response
6th Easiest To Use in Contact Center software
Save to My Lists
Entry Level Price:Starting at $20.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

    Users
    • Owner
    • President
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    856
    Helpful
    708
    Ease of Use
    707
    Customer Service
    393
    Reliability
    366
    Cons
    Poor Customer Support
    220
    Long Wait Times
    178
    Call Issues
    157
    Long Waiting
    153
    Difficult Navigation
    140
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Nextiva features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Concurrent Calling
    Average: 8.7
    8.2
    Session Summary Notes
    Average: 8.5
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Nextiva
    Company Website
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,685 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,649 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

Users
  • Owner
  • President
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
856
Helpful
708
Ease of Use
707
Customer Service
393
Reliability
366
Cons
Poor Customer Support
220
Long Wait Times
178
Call Issues
157
Long Waiting
153
Difficult Navigation
140
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.7
Concurrent Calling
Average: 8.7
8.2
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
Nextiva
Company Website
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,685 Twitter followers
LinkedIn® Page
www.linkedin.com
1,649 employees on LinkedIn®

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(1,243)4.3 out of 5
Optimized for quick response
14th Easiest To Use in Contact Center software
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    291
    Calling Features
    131
    Helpful
    125
    Reliability
    123
    Features
    115
    Cons
    Call Issues
    120
    Connection Issues
    66
    Missing Features
    59
    Call Management
    44
    Dialer Issues
    41
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CloudTalk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Concurrent Calling
    Average: 8.7
    8.4
    Session Summary Notes
    Average: 8.5
    8.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 66% Small-Business
  • 29% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
291
Calling Features
131
Helpful
125
Reliability
123
Features
115
Cons
Call Issues
120
Connection Issues
66
Missing Features
59
Call Management
44
Dialer Issues
41
CloudTalk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.6
Concurrent Calling
Average: 8.7
8.4
Session Summary Notes
Average: 8.5
8.8
Administrator Access
Average: 8.9
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
(2,084)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
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Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the all-in-one business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. Plus, workflow automation with 100+ integr

    Users
    • Account Executive
    • CEO
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a platform that manages calls, texts, and contacts, and provides features such as call recording, transcription, and integration with various CRMs.
    • Users frequently mention the ease of use, clear voice quality, fast and responsive customer support, and the ability to integrate with other platforms as key benefits of JustCall.
    • Reviewers noted issues with call quality, occasional app crashes, slow customer service response times, and a lack of certain features such as customization options and comprehensive invoice visibility.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,285
    Features
    768
    Call Management
    624
    Helpful
    606
    Calling Features
    590
    Cons
    Call Issues
    708
    Call Functionality
    509
    Connection Issues
    411
    Poor Call Quality
    357
    Call Management
    324
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Concurrent Calling
    Average: 8.7
    8.3
    Session Summary Notes
    Average: 8.5
    8.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    295 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    373 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the all-in-one business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. Plus, workflow automation with 100+ integr

Users
  • Account Executive
  • CEO
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a platform that manages calls, texts, and contacts, and provides features such as call recording, transcription, and integration with various CRMs.
  • Users frequently mention the ease of use, clear voice quality, fast and responsive customer support, and the ability to integrate with other platforms as key benefits of JustCall.
  • Reviewers noted issues with call quality, occasional app crashes, slow customer service response times, and a lack of certain features such as customization options and comprehensive invoice visibility.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,285
Features
768
Call Management
624
Helpful
606
Calling Features
590
Cons
Call Issues
708
Call Functionality
509
Connection Issues
411
Poor Call Quality
357
Call Management
324
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.0
Concurrent Calling
Average: 8.7
8.3
Session Summary Notes
Average: 8.5
8.4
Administrator Access
Average: 8.9
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
295 Twitter followers
LinkedIn® Page
www.linkedin.com
373 employees on LinkedIn®
(1,180)4.3 out of 5
Optimized for quick response
7th Easiest To Use in Contact Center software
View top Consulting Services for Aircall
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Entry Level Price:$30 User/Month (Billed...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular productivity and helpdesk tools. Aircall was built to

    Users
    • CEO
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Aircall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    180
    Features
    94
    Call Recording
    92
    Simple
    68
    Customer Support
    61
    Cons
    Connection Issues
    57
    Missing Features
    50
    Call Issues
    44
    Dialer Issues
    39
    Poor Call Quality
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aircall features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Concurrent Calling
    Average: 8.7
    8.8
    Session Summary Notes
    Average: 8.5
    8.9
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Aircall
    Company Website
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @aircall
    4,951 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    733 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular productivity and helpdesk tools. Aircall was built to

Users
  • CEO
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 40% Mid-Market
Aircall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
180
Features
94
Call Recording
92
Simple
68
Customer Support
61
Cons
Connection Issues
57
Missing Features
50
Call Issues
44
Dialer Issues
39
Poor Call Quality
28
Aircall features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.0
8.7
Concurrent Calling
Average: 8.7
8.8
Session Summary Notes
Average: 8.5
8.9
Administrator Access
Average: 8.9
Seller Details
Seller
Aircall
Company Website
Year Founded
2014
HQ Location
New York
Twitter
@aircall
4,951 Twitter followers
LinkedIn® Page
www.linkedin.com
733 employees on LinkedIn®
(984)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Contact Center software
Save to My Lists
Entry Level Price:$180.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 62% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    236
    Features
    136
    Helpful
    133
    Efficiency
    103
    Customer Support
    71
    Cons
    Technical Issues
    45
    Call Issues
    43
    Missing Features
    41
    Call Functionality
    33
    Chat Functionality Issues
    33
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gladly features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Concurrent Calling
    Average: 8.7
    9.4
    Session Summary Notes
    Average: 8.5
    9.3
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,161 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 62% Mid-Market
  • 20% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
236
Features
136
Helpful
133
Efficiency
103
Customer Support
71
Cons
Technical Issues
45
Call Issues
43
Missing Features
41
Call Functionality
33
Chat Functionality Issues
33
Gladly features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.2
Concurrent Calling
Average: 8.7
9.4
Session Summary Notes
Average: 8.5
9.3
Administrator Access
Average: 8.9
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,161 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
(188)4.8 out of 5
1st Easiest To Use in Contact Center software
Save to My Lists
Entry Level Price:$10 User/Month (Billed...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeleCMI is a new-age unified cloud communication platform that is efficient, flexible, and packed with necessary modern features for businesses of all types. It seamlessly integrates with your favorit

    Users
    • Manager
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TeleCMI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    93
    Ease of Use
    81
    Helpful
    62
    Features
    33
    User Interface
    31
    Cons
    Missing Features
    18
    Mobile App Issues
    10
    Limited Features
    9
    Number Issues
    5
    Poor Interface
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TeleCMI features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Concurrent Calling
    Average: 8.7
    7.7
    Session Summary Notes
    Average: 8.5
    7.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    TeleCMI
    Year Founded
    2016
    HQ Location
    chennai, Tamil Nadu
    Twitter
    @TeleCMI
    39 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeleCMI is a new-age unified cloud communication platform that is efficient, flexible, and packed with necessary modern features for businesses of all types. It seamlessly integrates with your favorit

Users
  • Manager
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 37% Mid-Market
TeleCMI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
93
Ease of Use
81
Helpful
62
Features
33
User Interface
31
Cons
Missing Features
18
Mobile App Issues
10
Limited Features
9
Number Issues
5
Poor Interface
5
TeleCMI features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
8.3
Concurrent Calling
Average: 8.7
7.7
Session Summary Notes
Average: 8.5
7.4
Administrator Access
Average: 8.9
Seller Details
Seller
TeleCMI
Year Founded
2016
HQ Location
chennai, Tamil Nadu
Twitter
@TeleCMI
39 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
(212)4.6 out of 5
5th Easiest To Use in Contact Center software
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

    Users
    • CEO
    Industries
    • Insurance
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ringover Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Customer Support
    14
    Intuitive
    13
    Reliability
    13
    User Interface
    13
    Cons
    Expensive
    6
    Glitches
    5
    Mobile App Issues
    5
    Number Issues
    5
    Software Bugs
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ringover features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Concurrent Calling
    Average: 8.7
    9.1
    Session Summary Notes
    Average: 8.5
    9.3
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ringover
    Year Founded
    2018
    HQ Location
    Montrouge
    Twitter
    @ringoverapp
    856 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

Users
  • CEO
Industries
  • Insurance
  • Computer Software
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Ringover Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Customer Support
14
Intuitive
13
Reliability
13
User Interface
13
Cons
Expensive
6
Glitches
5
Mobile App Issues
5
Number Issues
5
Software Bugs
5
Ringover features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.9
Concurrent Calling
Average: 8.7
9.1
Session Summary Notes
Average: 8.5
9.3
Administrator Access
Average: 8.9
Seller Details
Seller
Ringover
Year Founded
2018
HQ Location
Montrouge
Twitter
@ringoverapp
856 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
(148)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

    Users
    No information available
    Industries
    • Information Technology and Services
    • Consumer Services
    Market Segment
    • 38% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    54
    Features
    43
    Call Management
    30
    Efficiency
    27
    Intuitive
    24
    Cons
    Integration Issues
    16
    Technical Issues
    14
    Complexity
    13
    Call Issues
    11
    Lack of Integrations
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Contact Center features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Concurrent Calling
    Average: 8.7
    8.9
    Session Summary Notes
    Average: 8.5
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    733,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97,323 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

Users
No information available
Industries
  • Information Technology and Services
  • Consumer Services
Market Segment
  • 38% Mid-Market
  • 36% Enterprise
Webex Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
54
Features
43
Call Management
30
Efficiency
27
Intuitive
24
Cons
Integration Issues
16
Technical Issues
14
Complexity
13
Call Issues
11
Lack of Integrations
11
Webex Contact Center features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
9.2
Concurrent Calling
Average: 8.7
8.9
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
733,873 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®
(720)4.2 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of

    Users
    • Owner
    • Office Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 8x8 Work Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    80
    Easy Communication
    48
    Features
    38
    Communication
    37
    Reliability
    37
    Cons
    Limited Features
    18
    Glitches
    17
    Customer Support
    16
    Missing Features
    16
    Difficult Navigation
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 8x8 Work features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Concurrent Calling
    Average: 8.7
    8.3
    Session Summary Notes
    Average: 8.5
    8.9
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,182 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,722 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of

Users
  • Owner
  • Office Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Small-Business
  • 32% Mid-Market
8x8 Work Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
80
Easy Communication
48
Features
38
Communication
37
Reliability
37
Cons
Limited Features
18
Glitches
17
Customer Support
16
Missing Features
16
Difficult Navigation
15
8x8 Work features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
8.4
Concurrent Calling
Average: 8.7
8.3
Session Summary Notes
Average: 8.5
8.9
Administrator Access
Average: 8.9
Seller Details
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,182 Twitter followers
LinkedIn® Page
www.linkedin.com
2,722 employees on LinkedIn®
(173)4.6 out of 5
11th Easiest To Use in Contact Center software
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    KrispCall is an AI-powered phone app designed for modern businesses, offering a comprehensive suite of features within a single platform. By integrating effortlessly with your CRM, KrispCall provides

    Users
    • CEO
    • Project Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 79% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • KrispCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    96
    Customer Support
    77
    Helpful
    56
    Features
    41
    Number Management
    40
    Cons
    Mobile App Issues
    18
    Number Issues
    16
    Number Management
    16
    Call Connectivity Issues
    13
    Expensive
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • KrispCall features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Concurrent Calling
    Average: 8.7
    9.0
    Session Summary Notes
    Average: 8.5
    9.0
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    KrispCall
    Year Founded
    2020
    HQ Location
    Singapore, SG
    Twitter
    @Krispcall
    246 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

KrispCall is an AI-powered phone app designed for modern businesses, offering a comprehensive suite of features within a single platform. By integrating effortlessly with your CRM, KrispCall provides

Users
  • CEO
  • Project Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 79% Small-Business
  • 20% Mid-Market
KrispCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
96
Customer Support
77
Helpful
56
Features
41
Number Management
40
Cons
Mobile App Issues
18
Number Issues
16
Number Management
16
Call Connectivity Issues
13
Expensive
13
KrispCall features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.5
Concurrent Calling
Average: 8.7
9.0
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
Seller Details
Seller
KrispCall
Year Founded
2020
HQ Location
Singapore, SG
Twitter
@Krispcall
246 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

    Users
    • Telecom engineer
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 53% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Avaya Experience Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    1
    Features Variety
    1
    Flexibility
    1
    Innovation
    1
    Knowledge Base
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Avaya Experience Platform features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Concurrent Calling
    Average: 8.7
    8.7
    Session Summary Notes
    Average: 8.5
    9.0
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Avaya
    Year Founded
    2000
    HQ Location
    Durham, North Carolina
    Twitter
    @Avaya
    37,782 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,986 employees on LinkedIn®
    Ownership
    NYSE: AVYA
Product Description
How are these determined?Information
This description is provided by the seller.

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

Users
  • Telecom engineer
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 53% Enterprise
  • 34% Mid-Market
Avaya Experience Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
1
Features Variety
1
Flexibility
1
Innovation
1
Knowledge Base
1
Cons
This product has not yet received any negative sentiments.
Avaya Experience Platform features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.0
9.0
Concurrent Calling
Average: 8.7
8.7
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
Seller Details
Seller
Avaya
Year Founded
2000
HQ Location
Durham, North Carolina
Twitter
@Avaya
37,782 Twitter followers
LinkedIn® Page
www.linkedin.com
12,986 employees on LinkedIn®
Ownership
NYSE: AVYA
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

    Users
    No information available
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 75% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yeastar P-Series PBX System Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Features
    38
    Integrations
    29
    Customer Support
    28
    Easy Setup
    28
    Cons
    Expensive
    13
    Missing Functionality
    11
    High Cost
    9
    Missing Features
    9
    Limited Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Concurrent Calling
    Average: 8.7
    7.8
    Session Summary Notes
    Average: 8.5
    9.3
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Yeastar
    Year Founded
    2006
    HQ Location
    Xiamen, China
    Twitter
    @Yeastar
    2,379 Twitter followers
    LinkedIn® Page
    cn.linkedin.com
    185 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

Users
No information available
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 75% Small-Business
  • 21% Mid-Market
Yeastar P-Series PBX System Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Features
38
Integrations
29
Customer Support
28
Easy Setup
28
Cons
Expensive
13
Missing Functionality
11
High Cost
9
Missing Features
9
Limited Features
8
Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.1
Concurrent Calling
Average: 8.7
7.8
Session Summary Notes
Average: 8.5
9.3
Administrator Access
Average: 8.9
Seller Details
Seller
Yeastar
Year Founded
2006
HQ Location
Xiamen, China
Twitter
@Yeastar
2,379 Twitter followers
LinkedIn® Page
cn.linkedin.com
185 employees on LinkedIn®
(271)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad Ai Contact Center equips teams with a real-time, Ai-powered platform that empowers agents, monitors customer delight, and simplifies coaching. With Dialpad Ai Contact Center, you can: - Surf

    Users
    • Customer Service Rep
    Industries
    • Consumer Services
    • Construction
    Market Segment
    • 55% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dialpad Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Call Recording
    25
    Helpful
    25
    Features
    23
    AI Technology
    20
    Cons
    Call Limitations
    11
    Connection Issues
    11
    Call Issues
    10
    Accuracy Issues
    9
    Missing Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialpad Support features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Concurrent Calling
    Average: 8.7
    8.5
    Session Summary Notes
    Average: 8.5
    8.7
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,382 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad Ai Contact Center equips teams with a real-time, Ai-powered platform that empowers agents, monitors customer delight, and simplifies coaching. With Dialpad Ai Contact Center, you can: - Surf

Users
  • Customer Service Rep
Industries
  • Consumer Services
  • Construction
Market Segment
  • 55% Mid-Market
  • 40% Small-Business
Dialpad Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Call Recording
25
Helpful
25
Features
23
AI Technology
20
Cons
Call Limitations
11
Connection Issues
11
Call Issues
10
Accuracy Issues
9
Missing Features
8
Dialpad Support features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.3
Concurrent Calling
Average: 8.7
8.5
Session Summary Notes
Average: 8.5
8.7
Administrator Access
Average: 8.9
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
(789)4.8 out of 5
Optimized for quick response
8th Easiest To Use in Contact Center software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficie

    Users
    • CEO
    • Account Executive
    Industries
    • Marketing and Advertising
    • Financial Services
    Market Segment
    • 82% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kixie is an integrated tool designed to manage high volume calls and assign them across a team, with features for inbound calls and options tree setup.
    • Users frequently mention the ease of navigation, the helpful support team, the seamless integration with CRM, and the efficiency of the auto-dialer and voicemail drop features.
    • Users mentioned challenges in setting up the options tree, occasional connectivity issues, limitations due to CRM subscription, and a learning curve for advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Kixie PowerCall & SMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    214
    Helpful
    169
    Customer Support
    139
    Features
    96
    Call Recording
    94
    Cons
    Call Issues
    71
    Dialer Issues
    44
    Missing Features
    41
    Technical Issues
    34
    Recording Issues
    32
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Concurrent Calling
    Average: 8.7
    9.2
    Session Summary Notes
    Average: 8.5
    9.5
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kixie
    Company Website
    Year Founded
    2013
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    78 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficie

Users
  • CEO
  • Account Executive
Industries
  • Marketing and Advertising
  • Financial Services
Market Segment
  • 82% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kixie is an integrated tool designed to manage high volume calls and assign them across a team, with features for inbound calls and options tree setup.
  • Users frequently mention the ease of navigation, the helpful support team, the seamless integration with CRM, and the efficiency of the auto-dialer and voicemail drop features.
  • Users mentioned challenges in setting up the options tree, occasional connectivity issues, limitations due to CRM subscription, and a learning curve for advanced features.
Kixie PowerCall & SMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
214
Helpful
169
Customer Support
139
Features
96
Call Recording
94
Cons
Call Issues
71
Dialer Issues
44
Missing Features
41
Technical Issues
34
Recording Issues
32
Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.4
Concurrent Calling
Average: 8.7
9.2
Session Summary Notes
Average: 8.5
9.5
Administrator Access
Average: 8.9
Seller Details
Seller
Kixie
Company Website
Year Founded
2013
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
78 employees on LinkedIn®