Avaya Experience Platform Reviews & Product Details

Although, Avaya is the late entrant in CCAAS Platform. With AXP, They have competent solution and Feature sets in place which is at par with Nice CX-One and Genesys. Avaya AXP is flexible and with Verint WEM , It has solid feature set offerings in place for Speech analytics, WFM, Knowledge base, Feedback Management and many others. Review collected by and hosted on G2.com.

They should host AXP and Verint WEM modules in the same cloud. Hybrid approach is little tricky. Review collected by and hosted on G2.com.

AVAYA Experience platform is a competitive tool that connects customers, clients and employees for better experience and reach. Its multiple attributes provide an excellent experience for a business to grow in the right direction. Here we can deal with customers and employees with one solution. Review collected by and hosted on G2.com.

Nothing much to dislike, but one thing that stood out is that the UX could be much better. The use of this overall is excellent, but I feel it could be much more user-friendly and interactive. Review collected by and hosted on G2.com.

It quickly adapts to the changes made or setting made on the tool so it will be integrated accordingly to our Ipscape tool. Very convenient for us and the agents as well. Review collected by and hosted on G2.com.

I think it occassionally loads in reading the device such as headsets or earphones taht are being connected to the PC. Sometimes I would need to reconnect it again to make sure that the headset will have a proper sound Review collected by and hosted on G2.com.

I have been in my company for almost four years, and since then, we have been using Avaya, which helps us all reach out to our customers and is very easy to navigate. Review collected by and hosted on G2.com.

Avaya is good, but sometimes we experience latency, which is considerably normal as we also experience with other tools Review collected by and hosted on G2.com.

I like that it is very easy to utilize. You can easily log in to it. Review collected by and hosted on G2.com.

I just noticed that sometimes, it has problem when connecting the device (headset). It doesn't connected sometimes. Review collected by and hosted on G2.com.

Change status, call history and easy to configure. Beneficial tool and you can change your preference, Review collected by and hosted on G2.com.

Using the Keyboard shortcuts, you can easily hang up a call or place it on hold; deleting call history, you avoid this can be tracked. Has a Supervisor? I saw this many times and did it myself; please fix it. Review collected by and hosted on G2.com.

I work at a computer all day and almost never get calls from an external source. However, when I do, Avaya is integrated directly into my computer, so I can pick up an external directly on my computer rather than needing to pick up an office phone. Review collected by and hosted on G2.com.

It took a little time to integrate into our systems. There were also some bugs causing Avaya to interrupt Microsoft Teams calls, but we have since figured out how to work around that issue. Review collected by and hosted on G2.com.

Unified experience over the different End points, gives you ease

The phones gives you best experience, where with their K175 IP Phone, you have have applications from Google Play store to download, also you can have your own applications to develop and install on the phone as application. This phone is very good for the hospitality and healthcare customers, where for the hotel they can have the guest application install and guest can have mini-bar, and others on a single click on phone.

For the Hospitals, they can integrate their health care application on the phone, giving patient access to his health reports on the IP Phone, also you can have the nurse call system on the Phone

We have a customer in Saudi, where the hospital have integrated Aura with AVAYA SCOPIA system, that when the patient comes in ambulance, the doctor / nurse in the ambulance can start interacting with doctor, using google glass, so that patient can give right attention during his travel to hospital and also in this time, doctor can get the hospital equipped with the right resources, so that hospital will be ready to handle patient, and can safe life.

This overall integration of AVAYA across its Aura, Video (SCOPIA) and Contact Center makes them the best available in this space Review collected by and hosted on G2.com.

The pricing is expensive, it have multiple servers farm for different application like for SIP you have to get SM and SMgr and etc Review collected by and hosted on G2.com.

This is our #1 tool for receiving calls for our customers. It's good and easy to use! 10/10 Review collected by and hosted on G2.com.

I dislike for avaya there is no video conference on it. Review collected by and hosted on G2.com.

Easy to use and very decent business communication software with a lot of good features like adherence monitoring and message recording etc., Review collected by and hosted on G2.com.

Auto logout of user and server issues impacts user adherence Review collected by and hosted on G2.com.