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The Top 20 Contact Center Software

Check out this list of the top Contact Center Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

32%

Information Technology and Services

29%

Manufacturing

20%

Computer Software

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

8.9

Meets Requirements

Average: 9.5

9.0

Ease of Doing Business With

Average: 9.6

9.1

Ease of Setup

Average: 9.5

8.4

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 9.5

8.7

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

35%

Computer Software

27%

Real Estate

21%

Oil & Energy

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.1

Meets Requirements

Average: 9.5

8.8

Ease of Doing Business With

Average: 9.6

8.8

Ease of Setup

Average: 9.5

8.9

Quality of Support

Average: 9.5

8.6

Ease of Admin

Average: 9.5

8.8

Nextiva

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

29%

Insurance

27%

Financial Services

22%

Law Practice

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.2

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.5

9.1

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 9.5

9.1

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

41%

Consumer Services

29%

Furniture

19%

Apparel & Fashion

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.6

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.5

9.5

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 9.5

9.4

TeleCMI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

56%

Computer Software

18%

Food & Beverages

15%

Education Management

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.5

9.8

UJET

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

54%

Telecommunications

18%

Outsourcing/Offshoring

17%

Food & Beverages

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.5

9.5

CloudTalk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

34%

Computer Software

25%

Financial Services

21%

Leisure, Travel & Tourism

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.3

Meets Requirements

Average: 9.5

9.0

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.5

9.1

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 9.5

9.1

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

30%

Computer Software

27%

Information Technology and Services

23%

Education Management

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.2

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.6

9.1

Ease of Setup

Average: 9.5

9.1

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.5

9.0

NGNCloudComm

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

33%

Outsourcing/Offshoring

22%

Information Technology and Services

22%

Telecommunications

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

10.0

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.5

10.0

#10

CallTools

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

67%

Consumer Services

11%

Financial Services

11%

Telecommunications

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

10.0

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.5

10.0

#11

Ring.io

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

35%

Computer Software

29%

Information Technology and Services

24%

Internet

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

10.0

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

10.0

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.5

10.0

#12

DialShree Predictive Dialer

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

33%

Computer Software

33%

Education Management

17%

Banking

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

10.0

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

9.3

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.5

10.0

#13

ZIWO

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

36%

Consumer Services

36%

Real Estate

18%

Business Supplies and Equipment

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.5

9.8

#14

Aircall

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

31%

Information Technology and Services

27%

Consumer Services

27%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.6

8.9

Ease of Setup

Average: 9.5

9.2

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.5

9.2

#15

Call Center Studio

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

46%

Consumer Services

24%

Insurance

16%

Food & Beverages

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.5

10.0

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.5

9.9

#16

Ozonetel CloudAgent

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

34%

Hospital & Health Care

32%

Consumer Services

19%

Insurance

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.5

9.3

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 9.5

9.3

#17

Convoso

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

67%

Financial Services

14%

Telecommunications

12%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.5

9.5

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 9.5

9.7

#18

DialedIn

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

52%

Telecommunications

19%

Marketing and Advertising

19%

Computer Software

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.5

9.5

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.5

9.5

#19

Squaretalk

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

43%

Financial Services

21%

Computer Software

21%

Construction

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.7

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.5

9.6

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 9.5

9.2

#20

Yeastar P-Series PBX System

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

35%

Telecommunications

26%

Computer & Network Security

22%

Computer Networking

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.7

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.5

9.6

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.5

9.7