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The Top 20 Contact Center Knowledge Base Software

Check out this list of the top Contact Center Knowledge Base Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Computer Software

29%

Financial Services

22%

Manufacturing

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.6

9.2

Ease of Setup

Average: 9.3

8.3

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 9.3

8.7

Guru

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Information Technology and Services

25%

Consumer Services

24%

Financial Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 9.3

9.5

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Computer Software

33%

Financial Services

12%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.7

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.6

8.6

Ease of Setup

Average: 9.3

8.4

Quality of Support

Average: 9.5

8.5

Ease of Admin

Average: 9.3

8.6

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

29%

Information Technology and Services

29%

Consumer Services

29%

Education Management

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

10.0

ScreenSteps

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Financial Services

19%

Banking

19%

Non-Profit Organization Management

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.8

ProcedureFlow

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

31%

Information Technology and Services

31%

E-Learning

19%

Internet

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.3

9.9

HappyFox Help Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Computer Software

40%

Consumer Electronics

10%

Civil Engineering

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.8

livepro Knowledge Management

Overall Satisfaction Score

Top Industries of Reviewers:

Government Administration

34%

Insurance

28%

Financial Services

22%

Consumer Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

9.5

Document360

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Information Technology and Services

31%

Marketing and Advertising

17%

Hospital & Health Care

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.6

9.8

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.3

9.8

#10

Shelf

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

38%

Consumer Services

29%

Food & Beverages

20%

Telecommunications

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.3

9.7

#11

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

37%

Information Technology and Services

30%

Financial Services

21%

Retail

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.6

8.3

Ease of Setup

Average: 9.3

8.5

Quality of Support

Average: 9.5

8.4

Ease of Admin

Average: 9.3

8.3

#12

Bloomfire

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

33%

Information Technology and Services

28%

Computer Software

22%

Education Management

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.3

9.6

#13

Ozonetel CloudAgent

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

31%

Insurance

28%

Consumer Services

21%

Financial Services

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.6

9.4

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 9.3

9.2

#14

Upland RightAnswers

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

44%

Financial Services

22%

Computer Software

17%

Retail

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.6

10.0

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 9.3

9.1

#15

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

28%

Education Management

25%

Computer Software

24%

Retail

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.6

9.4

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.3

9.5

#16

Sprinklr Service

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

35%

Entertainment

25%

Food & Beverages

20%

Information Technology and Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.6

9.7

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 9.3

9.1

#17

ProProfs Knowledge Base Software

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

33%

Computer Software

33%

Information Technology and Services

25%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

8.4

Ease of Doing Business With

Average: 9.6

9.9

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.1

#18

BoldDesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Computer Software

38%

Financial Services

13%

Non-Profit Organization Management

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 9.3

9.3

#19

Helpjuice

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

35%

Information Technology and Services

35%

Financial Services

18%

Consumer Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.6

9.5

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.3

9.2

#20

Capacity

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

62%

Non-Profit Organization Management

14%

Banking

14%

Consumer Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.6

9.6

Ease of Setup

Average: 9.3

8.6

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.3

9.2