The Top 20 Contact Center Knowledge Base Software

Check out this list of the top Contact Center Knowledge Base Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Guru

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

36%

Information Technology and Services

27%

Consumer Services

22%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 9.3

9.5

Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Computer Software

27%

Financial Services

23%

Manufacturing

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.8

Meets Requirements

Average: 9.5

9.0

Ease of Doing Business With

Average: 9.5

9.1

Ease of Setup

Average: 9.2

8.3

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 9.3

8.6

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Computer Software

32%

Financial Services

13%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.7

Meets Requirements

Average: 9.5

8.9

Ease of Doing Business With

Average: 9.5

8.7

Ease of Setup

Average: 9.2

8.3

Quality of Support

Average: 9.5

8.5

Ease of Admin

Average: 9.3

8.6

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

29%

Information Technology and Services

29%

Consumer Services

29%

Education Management

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.2

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

10.0

ProcedureFlow

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

31%

Information Technology and Services

31%

E-Learning

19%

Internet

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.2

10.0

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.3

10.0

livepro Knowledge Management

Overall Satisfaction Score

Top Industries of Reviewers:

Government Administration

36%

Insurance

31%

Financial Services

19%

Consumer Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

9.6

Helpjuice

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

51%

Information Technology and Services

23%

Financial Services

13%

Consumer Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.3

9.4

ScreenSteps

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Financial Services

19%

Banking

19%

Non-Profit Organization Management

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.2

9.7

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.7

Ozonetel

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

30%

Insurance

27%

Financial Services

23%

Consumer Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.5

9.8

Ease of Setup

Average: 9.2

9.7

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.3

9.7

#10

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

30%

Education Management

24%

Computer Software

24%

Retail

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.3

9.5

#11

Bloomfire

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

33%

Information Technology and Services

26%

Computer Software

21%

Education Management

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.5

9.8

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.3

9.5

#12

HappyFox Help Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Computer Software

40%

Consumer Electronics

10%

Civil Engineering

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.5

9.1

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.3

9.1

#13

Document360

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

39%

Information Technology and Services

33%

Marketing and Advertising

15%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.3

9.6

#14

Upland RightAnswers

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

47%

Financial Services

21%

Computer Software

16%

Retail

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 9.2

8.8

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.2

#15

Puzzel CX Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Oil & Energy

29%

Hospital & Health Care

29%

Retail

29%

Banking

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.2

8.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.3

9.2

#16

Capacity

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

62%

Non-Profit Organization Management

14%

Banking

14%

Computer Software

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.5

9.4

Ease of Setup

Average: 9.2

8.4

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.3

9.1

#17

BoldDesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Computer Software

19%

Information Services

14%

Non-Profit Organization Management

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.3

9.0

#18

Stonly

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

59%

Information Technology and Services

23%

Health, Wellness and Fitness

10%

Electrical/Electronic Manufacturing

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 9.5

9.4

Ease of Setup

Average: 9.2

9.1

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.3

8.9

#19

Zoom Contact Center

Overall Satisfaction Score

Top Industries of Reviewers:

Farming

40%

Legal Services

20%

Higher Education

20%

Retail

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.5

9.8

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 9.3

9.2

#20

Kapture CX

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

37%

Health, Wellness and Fitness

22%

Retail

22%

Financial Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.2

9.0

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 9.3

8.1