Contact Center Knowledge Base Software Resources
Glossary Terms, Discussions, and Reports to expand your knowledge on Contact Center Knowledge Base Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions, discussions from users like you, and reports from industry data.
Contact Center Knowledge Base Software Glossary Terms
Contact Center Knowledge Base Software Discussions
If there is the option i cannot find it it is very importatn to be free to do some other things and if something goes wrong i need to be warned real time
I want there to be interactive walkthroughs and simulations of the role that give a preview into each type of scope I will ahve to do within my role. What does it look like to like a case. What does a chat look like from start to end, and some phone calls that can be reviewed. Good and bad to see what should and should not be done
Do we have any mobile app for Guru? if not, when can I expect the launch