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Top Free Contact Center Knowledge Base Software

Check out our list of free Contact Center Knowledge Base Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Contact Center Knowledge Base Software to ensure you get the right product.

View Free Contact Center Knowledge Base Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
31 Contact Center Knowledge Base Products Available
View all Contact Center Knowledge Base Software
View all Contact Center Knowledge Base Software
Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Optimized for quick response
6th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
    • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
    • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.2
    Compliance
    Average: 8.9
    8.0
    Auditing
    Average: 8.5
    8.3
    Policies and Controls
    Average: 8.7
    8.5
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    105,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
  • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
  • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.2
Compliance
Average: 8.9
8.0
Auditing
Average: 8.5
8.3
Policies and Controls
Average: 8.7
8.5
Ease of Use
Average: 9.0
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,082 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®
Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 39% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.6
    Compliance
    Average: 8.9
    8.5
    Auditing
    Average: 8.5
    8.6
    Policies and Controls
    Average: 8.7
    8.4
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Cosmetics
    AC
    The capabilities of the tool to configure and customize on ourself a large amount of things, the power of the data accessibility in a very fast way... Read review
    Kuldeep D.
    KD
    The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 39% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.6
Compliance
Average: 8.9
8.5
Auditing
Average: 8.5
8.6
Policies and Controls
Average: 8.7
8.4
Ease of Use
Average: 9.0
Verified User in Cosmetics
AC
The capabilities of the tool to configure and customize on ourself a large amount of things, the power of the data accessibility in a very fast way... Read review
Kuldeep D.
KD
The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency. Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,242 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®

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Guru
By Guru
(2,112)4.7 out of 5
1st Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru: AI-Powered Enterprise Search for Smarter Knowledge Management Guru is an AI-powered enterprise search platform that takes your scattered content—like chats, apps, and documents—and turns it i

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru is a knowledge base assistance tool that provides articles and information to guide users in various scenarios, and includes an AI tool for faster answers.
    • Users like the ability to have all information in one place, the ease of creating new cards, the ability to collaborate with past and future members, and the AI tool that makes searching for information more efficient.
    • Reviewers noted that the price can be high, the search function can be difficult if the correct terminology isn't used, users are frequently signed out, and the popups are not very smart or easy to manipulate.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Guru features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.9
    9.1
    Auditing
    Average: 8.5
    9.2
    Policies and Controls
    Average: 8.7
    9.2
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,353 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,411 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru: AI-Powered Enterprise Search for Smarter Knowledge Management Guru is an AI-powered enterprise search platform that takes your scattered content—like chats, apps, and documents—and turns it i

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru is a knowledge base assistance tool that provides articles and information to guide users in various scenarios, and includes an AI tool for faster answers.
  • Users like the ability to have all information in one place, the ease of creating new cards, the ability to collaborate with past and future members, and the AI tool that makes searching for information more efficient.
  • Reviewers noted that the price can be high, the search function can be difficult if the correct terminology isn't used, users are frequently signed out, and the popups are not very smart or easy to manipulate.
Guru features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.9
9.1
Auditing
Average: 8.5
9.2
Policies and Controls
Average: 8.7
9.2
Ease of Use
Average: 9.0
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,353 Twitter followers
LinkedIn® Page
www.linkedin.com
2,411 employees on LinkedIn®
Learn more
Zoho Desk
By Zoho
(6,198)4.4 out of 5
Optimized for quick response
15th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Zoho Desk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 71% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Compliance
    Average: 8.9
    8.2
    Auditing
    Average: 8.5
    8.4
    Policies and Controls
    Average: 8.7
    8.5
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Stuart K.
    SK
    The features are extremely competitive for the price. I love the ability to engage with my clients via IG and FB as well as more traditional means. Read review
    CM
    Easy to setup. I like how easy it was to integrate into my website as well. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    102,964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 71% Small-Business
  • 24% Mid-Market
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Compliance
Average: 8.9
8.2
Auditing
Average: 8.5
8.4
Policies and Controls
Average: 8.7
8.5
Ease of Use
Average: 9.0
Stuart K.
SK
The features are extremely competitive for the price. I love the ability to engage with my clients via IG and FB as well as more traditional means. Read review
CM
Easy to setup. I like how easy it was to integrate into my website as well. Read review
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
102,964 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
Optimized for quick response
View top Consulting Services for NICE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 35% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NICE CXone Mpower features and usability ratings that predict user satisfaction
    9.0
    Compliance
    Average: 8.9
    7.4
    Auditing
    Average: 8.5
    8.1
    Policies and Controls
    Average: 8.7
    8.7
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
    VM
    The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NICE
    Company Website
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,412 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 35% Enterprise
NICE CXone Mpower features and usability ratings that predict user satisfaction
9.0
Compliance
Average: 8.9
7.4
Auditing
Average: 8.5
8.1
Policies and Controls
Average: 8.7
8.7
Ease of Use
Average: 9.0
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Seller
NICE
Company Website
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,412 Twitter followers
LinkedIn® Page
www.linkedin.com
12,164 employees on LinkedIn®
Document360
By Kovai Limited
(437)4.7 out of 5
3rd Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Document360 features and usability ratings that predict user satisfaction
    9.3
    Compliance
    Average: 8.9
    9.3
    Auditing
    Average: 8.5
    9.1
    Policies and Controls
    Average: 8.7
    9.3
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    AI
    It is straightforward to use, we can manage multiple languages and workspaces in the same space. Read review
    Brianne B.
    BB
    I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kovai Limited
    Company Website
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @BizTalk360
    1,986 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    321 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Document360 is an AI-powered knowledge base platform designed to create both public and private knowledge bases, standard operating procedures (SOPs), user manuals, software documentation, and more. T

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
Document360 features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.9
9.3
Auditing
Average: 8.5
9.1
Policies and Controls
Average: 8.7
9.3
Ease of Use
Average: 9.0
Verified User in Information Technology and Services
AI
It is straightforward to use, we can manage multiple languages and workspaces in the same space. Read review
Brianne B.
BB
I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly... Read review
Seller Details
Seller
Kovai Limited
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,986 Twitter followers
LinkedIn® Page
www.linkedin.com
321 employees on LinkedIn®
DevRev
By DevRev
(120)4.5 out of 5
Save to My Lists
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

    Users
    • Product Manager
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DevRev features and usability ratings that predict user satisfaction
    10.0
    Compliance
    Average: 8.9
    9.7
    Auditing
    Average: 8.5
    9.0
    Policies and Controls
    Average: 8.7
    8.7
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Insurance
    UI
    allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    2,888 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    547 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

Users
  • Product Manager
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 40% Small-Business
DevRev features and usability ratings that predict user satisfaction
10.0
Compliance
Average: 8.9
9.7
Auditing
Average: 8.5
9.0
Policies and Controls
Average: 8.7
8.7
Ease of Use
Average: 9.0
Verified User in Insurance
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
2,888 Twitter followers
LinkedIn® Page
www.linkedin.com
547 employees on LinkedIn®
Learn more
Stonly
By Stonly
(132)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stonly features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.9
    9.1
    Auditing
    Average: 8.5
    9.3
    Policies and Controls
    Average: 8.7
    9.0
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Sarah V.
    SV
    I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using... Read review
    Miguel L.
    ML
    We have developed a FAQ's page for one of our clients and they loved it Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stonly
    Year Founded
    2018
    HQ Location
    Paris, FR
    Twitter
    @stonly
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
Stonly features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.9
9.1
Auditing
Average: 8.5
9.3
Policies and Controls
Average: 8.7
9.0
Ease of Use
Average: 9.0
Sarah V.
SV
I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using... Read review
Miguel L.
ML
We have developed a FAQ's page for one of our clients and they loved it Read review
Seller Details
Seller
Stonly
Year Founded
2018
HQ Location
Paris, FR
Twitter
@stonly
3 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
Learn more
Ozonetel CloudAgent
By Ozonetel
(579)4.6 out of 5
9th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 61% Mid-Market
    • 30% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel CloudAgent features and usability ratings that predict user satisfaction
    9.3
    Compliance
    Average: 8.9
    9.1
    Auditing
    Average: 8.5
    9.3
    Policies and Controls
    Average: 8.7
    9.1
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Manufacturing
    UM
    Dashboard option is something I liked can be used to track various things Read review
    Sahil P.
    SP
    1. Interactive interface 2. Wide array of analytics 3. Best in industry support 4. lag free technology Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    784 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 61% Mid-Market
  • 30% Small-Business
Ozonetel CloudAgent features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.9
9.1
Auditing
Average: 8.5
9.3
Policies and Controls
Average: 8.7
9.1
Ease of Use
Average: 9.0
Verified User in Manufacturing
UM
Dashboard option is something I liked can be used to track various things Read review
Sahil P.
SP
1. Interactive interface 2. Wide array of analytics 3. Best in industry support 4. lag free technology Read review
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
784 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®
Sprinklr Service
By Sprinklr
(496)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Digital Advisor
    Industries
    • Marketing and Advertising
    • Consumer Services
    Market Segment
    • 41% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
    • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
    • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    9.2
    Compliance
    Average: 8.9
    8.7
    Auditing
    Average: 8.5
    9.0
    Policies and Controls
    Average: 8.7
    8.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,628 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Digital Advisor
Industries
  • Marketing and Advertising
  • Consumer Services
Market Segment
  • 41% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
  • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
  • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
Sprinklr Service features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.9
8.7
Auditing
Average: 8.5
9.0
Policies and Controls
Average: 8.7
8.4
Ease of Use
Average: 9.0
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,907 Twitter followers
LinkedIn® Page
www.linkedin.com
4,628 employees on LinkedIn®
livepro Knowledge Management
By livepro
(73)4.9 out of 5
7th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

    Users
    • Knowledge Specialist
    Industries
    • Financial Services
    • Government Administration
    Market Segment
    • 56% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • livepro Knowledge Management features and usability ratings that predict user satisfaction
    9.7
    Compliance
    Average: 8.9
    9.4
    Auditing
    Average: 8.5
    9.9
    Policies and Controls
    Average: 8.7
    9.6
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Keith C.
    KC
    The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication... Read review
    Verified User in Management Consulting
    CM
    There are so many features that are great: Reporting - has a great reporting suite to help easily maintain your KM tool Quiz - great interactive... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    livepro
    Year Founded
    2001
    HQ Location
    North Sydney, NSW
    Twitter
    @liveprosoftware
    97 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

Users
  • Knowledge Specialist
Industries
  • Financial Services
  • Government Administration
Market Segment
  • 56% Mid-Market
  • 34% Enterprise
livepro Knowledge Management features and usability ratings that predict user satisfaction
9.7
Compliance
Average: 8.9
9.4
Auditing
Average: 8.5
9.9
Policies and Controls
Average: 8.7
9.6
Ease of Use
Average: 9.0
Keith C.
KC
The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication... Read review
Verified User in Management Consulting
CM
There are so many features that are great: Reporting - has a great reporting suite to help easily maintain your KM tool Quiz - great interactive... Read review
Seller Details
Seller
livepro
Year Founded
2001
HQ Location
North Sydney, NSW
Twitter
@liveprosoftware
97 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
Learn more
Helpjuice
By Helpjuice
(157)4.5 out of 5
11th Easiest To Use in Contact Center Knowledge Base software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 34% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpjuice features and usability ratings that predict user satisfaction
    8.1
    Compliance
    Average: 8.9
    7.8
    Auditing
    Average: 8.5
    8.3
    Policies and Controls
    Average: 8.7
    8.9
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Dan C.
    DC
    I loved being able to import my KB articles from Zendesk without any issues. It's very easy to categorize, expire, and expose content to specific... Read review
    SH
    - When we decided to go for external knowledge base software Helpjuice came out on top (close call with our second choice) because of the many... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpjuice
    Year Founded
    2011
    HQ Location
    Miami, FL
    Twitter
    @HelpJuice
    770 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture,

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 34% Small-Business
Helpjuice features and usability ratings that predict user satisfaction
8.1
Compliance
Average: 8.9
7.8
Auditing
Average: 8.5
8.3
Policies and Controls
Average: 8.7
8.9
Ease of Use
Average: 9.0
Dan C.
DC
I loved being able to import my KB articles from Zendesk without any issues. It's very easy to categorize, expire, and expose content to specific... Read review
SH
- When we decided to go for external knowledge base software Helpjuice came out on top (close call with our second choice) because of the many... Read review
Seller Details
Seller
Helpjuice
Year Founded
2011
HQ Location
Miami, FL
Twitter
@HelpJuice
770 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
Learn more
Docsie
By Docsie
(117)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for t

    Users
    • Technical Writer
    • Project Manager
    Industries
    • Information Technology and Services
    • Management Consulting
    Market Segment
    • 79% Small-Business
    • 18% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Docsie features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    9.6
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Shannon R.
    SR
    It's fast. We were able to get the portal hosted on the custom domain for free. The app works well and is conducive to collaboration between the... Read review
    Verified User in Management Consulting
    UM
    Docsie offers a lot of functionality for a low cost. It helps our team create development documentation so we can stay on track with our dev... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Docsie
    Year Founded
    2022
    HQ Location
    Ontario, Canada
    Twitter
    @likalo_llc
    19,473 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for t

Users
  • Technical Writer
  • Project Manager
Industries
  • Information Technology and Services
  • Management Consulting
Market Segment
  • 79% Small-Business
  • 18% Enterprise
Docsie features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
9.6
Ease of Use
Average: 9.0
Shannon R.
SR
It's fast. We were able to get the portal hosted on the custom domain for free. The app works well and is conducive to collaboration between the... Read review
Verified User in Management Consulting
UM
Docsie offers a lot of functionality for a low cost. It helps our team create development documentation so we can stay on track with our dev... Read review
Seller Details
Seller
Docsie
Year Founded
2022
HQ Location
Ontario, Canada
Twitter
@likalo_llc
19,473 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Learn more
Seismic Knowledge
By Seismic
(102)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smarter, faster answers Deliver crowdsourced and verified knowledge in bite-size, wherever your teams work (Email, Slack, CRM, Chrome, and more). Accelerate deals and provide outstanding customer expe

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 21% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Seismic Knowledge features and usability ratings that predict user satisfaction
    7.5
    Compliance
    Average: 8.9
    8.7
    Auditing
    Average: 8.5
    8.7
    Policies and Controls
    Average: 8.7
    8.9
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Whitney B.
    WB
    I love that I can keep all the info for our company in one spot and easily search from slack. It is helpful because you are able to share this with... Read review
    Sarah W.
    SW
    I love the quick access to information and not having to wait for a human to respond Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Seismic
    Year Founded
    2010
    HQ Location
    San Diego, CA
    Twitter
    @SeismicSoftware
    3,880 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,353 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Smarter, faster answers Deliver crowdsourced and verified knowledge in bite-size, wherever your teams work (Email, Slack, CRM, Chrome, and more). Accelerate deals and provide outstanding customer expe

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 21% Small-Business
Seismic Knowledge features and usability ratings that predict user satisfaction
7.5
Compliance
Average: 8.9
8.7
Auditing
Average: 8.5
8.7
Policies and Controls
Average: 8.7
8.9
Ease of Use
Average: 9.0
Whitney B.
WB
I love that I can keep all the info for our company in one spot and easily search from slack. It is helpful because you are able to share this with... Read review
Sarah W.
SW
I love the quick access to information and not having to wait for a human to respond Read review
Seller Details
Seller
Seismic
Year Founded
2010
HQ Location
San Diego, CA
Twitter
@SeismicSoftware
3,880 Twitter followers
LinkedIn® Page
www.linkedin.com
1,353 employees on LinkedIn®
Learn more
Capacity
By Capacity
(56)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $6,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 41% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Capacity features and usability ratings that predict user satisfaction
    8.3
    Compliance
    Average: 8.9
    9.4
    Auditing
    Average: 8.5
    9.1
    Policies and Controls
    Average: 8.7
    9.3
    Ease of Use
    Average: 9.0
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DW
    The platform is easy to navigate and customize. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Capacity
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    519 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    150 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 41% Mid-Market
  • 38% Small-Business
Capacity features and usability ratings that predict user satisfaction
8.3
Compliance
Average: 8.9
9.4
Auditing
Average: 8.5
9.1
Policies and Controls
Average: 8.7
9.3
Ease of Use
Average: 9.0
DW
The platform is easy to navigate and customize. Read review
Seller Details
Seller
Capacity
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
519 Twitter followers
LinkedIn® Page
www.linkedin.com
150 employees on LinkedIn®
Learn more