Top Free Contact Center Knowledge Base Software
Check out our list of free Contact Center Knowledge Base Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.
If you'd like to see more products and to evaluate additional feature options, compare all Contact Center Knowledge Base Software to ensure you get the right product.
View Free Contact Center Knowledge Base Software
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33 Contact Center Knowledge Base Products Available
(2,311)4.7 out of 5
Entry Level Price:Contact Us
1st Easiest To Use in Contact Center Knowledge Base software
OverviewUser Satisfaction
Guru features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.8
9.2
Auditing
Average: 8.4
9.3
Policies and Controls
Average: 8.6
9.3
Ease of Use
Average: 9.0
HQ Location
Philadelphia, PATwitter
@Guru_HQ4,268 Twitter followers
(7,224)4.4 out of 5
Entry Level Price:Starting at $25.00
5th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewUser Satisfaction
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.6
Compliance
Average: 8.8
8.6
Auditing
Average: 8.4
8.7
Policies and Controls
Average: 8.6
8.4
Ease of Use
Average: 9.0
VS
What I like most about Salesforce Service Cloud is its ability to centralize all customer support activities into one powerful platform. It brings... Read review
SM
It consolidates customer interactions into a single, comprehensive workspace, helping boost agent productivity while also improving customer... Read review
HQ Location
San Francisco, CATwitter
@salesforce580,771 Twitter followers
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(7,444)4.4 out of 5
Entry Level Price:Free
13th Easiest To Use in Contact Center Knowledge Base software
View top Consulting Services for Zoho Desk
OverviewUser Satisfaction
Zoho Desk features and usability ratings that predict user satisfaction
8.2
Compliance
Average: 8.8
8.1
Auditing
Average: 8.4
8.4
Policies and Controls
Average: 8.6
8.5
Ease of Use
Average: 9.0
SP
It was really simply and easy to integrate Zoho Desk using their API into my application support workflow. The cost is very low for what it does.... Read review
JM
We have been using ZohoDesk for a couple of weeks, and we like it better than the tool we used before. The user interface is easy to use and... Read review
Twitter
@Zoho137,102 Twitter followers
Phone
+1 (888) 900-9646 
(1,728)4.3 out of 5
Entry Level Price:Starting at $71.00
View top Consulting Services for NiCE CXone Mpower
OverviewUser Satisfaction
NiCE CXone Mpower features and usability ratings that predict user satisfaction
9.0
Compliance
Average: 8.8
7.4
Auditing
Average: 8.4
8.1
Policies and Controls
Average: 8.6
8.7
Ease of Use
Average: 9.0
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Twitter
@NICELtd14,649 Twitter followers
Ownership
NASDAQ: NICE
(501)4.7 out of 5
Entry Level Price:Contact Us
12th Easiest To Use in Contact Center Knowledge Base software
OverviewUser Satisfaction
Document360 features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.8
9.2
Auditing
Average: 8.4
9.1
Policies and Controls
Average: 8.6
9.3
Ease of Use
Average: 9.0
RS
Document360 is very easy to use and quick to implement for our team. The authoring tools are intuitive, making it simple to draft, review, and... Read review
PK
As a technical writer, I found Document360 incredibly easy to use right from the start. The user interface and well-organized dashboard made... Read review
HQ Location
LondonTwitter
@BizTalk3601,921 Twitter followers
(166)4.8 out of 5
2nd Easiest To Use in Contact Center Knowledge Base software
OverviewUser Satisfaction
livepro Knowledge Management features and usability ratings that predict user satisfaction
9.8
Compliance
Average: 8.8
9.5
Auditing
Average: 8.4
9.8
Policies and Controls
Average: 8.6
9.6
Ease of Use
Average: 9.0
KC
The hubs are fantastic to allow for ease of location of articles. The feedback and announcements have also proven very beneficial in communication... Read review
CM
There are so many features that are great:
Reporting - has a great reporting suite to help easily maintain your KM tool
Quiz - great interactive... Read review
HQ Location
North Sydney, NSWTwitter
@liveprosoftware100 Twitter followers
OverviewUser Satisfaction
DevRev features and usability ratings that predict user satisfaction
7.8
Compliance
Average: 8.8
7.6
Auditing
Average: 8.4
7.6
Policies and Controls
Average: 8.6
8.5
Ease of Use
Average: 9.0
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
HQ Location
Palo Alto, CATwitter
@devrev3,245 Twitter followers
OverviewUser Satisfaction
Helpjuice features and usability ratings that predict user satisfaction
8.5
Compliance
Average: 8.8
8.3
Auditing
Average: 8.4
8.7
Policies and Controls
Average: 8.6
9.1
Ease of Use
Average: 9.0
JC
The livechat staff are very helpfull and quick to respond. The integration and customisation is very easy. This is coming from someone who has a... Read review
UC
The Helpjuice platform is very user-friendly and intuitive. Their technical support team is also very responsive when I do need it. Our KB hasn't... Read review
Twitter
@HelpJuice778 Twitter followers
OverviewUser Satisfaction
Sprinklr Service features and usability ratings that predict user satisfaction
8.5
Compliance
Average: 8.8
8.3
Auditing
Average: 8.4
8.3
Policies and Controls
Average: 8.6
8.3
Ease of Use
Average: 9.0
HQ Location
New YorkTwitter
@Sprinklr38,173 Twitter followers
OverviewUser Satisfaction
Stonly features and usability ratings that predict user satisfaction
9.2
Compliance
Average: 8.8
9.1
Auditing
Average: 8.4
9.3
Policies and Controls
Average: 8.6
9.0
Ease of Use
Average: 9.0
SV
I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using... Read review
ML
We have developed a FAQ's page for one of our clients and they loved it Read review
Twitter
@stonly3 Twitter followers
OverviewUser Satisfaction
Ozonetel features and usability ratings that predict user satisfaction
9.3
Compliance
Average: 8.8
9.2
Auditing
Average: 8.4
9.3
Policies and Controls
Average: 8.6
9.1
Ease of Use
Average: 9.0
SA
The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
PG
Easy-to-navigate dashboard with a simple and intuitive design.
Minimal training required for new users.
IVR (Interactive Voice Response) improves... Read review
HQ Location
San Jose, CaliforniaTwitter
@Ozonetel783 Twitter followers
(282)4.6 out of 5
View top Consulting Services for Zendesk Contact Center
OverviewUser Satisfaction
Zendesk Contact Center features and usability ratings that predict user satisfaction
8.4
Compliance
Average: 8.8
8.3
Auditing
Average: 8.4
8.1
Policies and Controls
Average: 8.6
9.2
Ease of Use
Average: 9.0
AC
The most I like Klaus is that it seems young guy with a lot of opportunities; it's elementary to handle the workloads. You can set filters by KPI... Read review
AI
The integration with aws is helpful to us. Read review
HQ Location
San Francisco, CATwitter
@Zendesk102,963 Twitter followers
OverviewUser Satisfaction
Seismic Knowledge features and usability ratings that predict user satisfaction
7.5
Compliance
Average: 8.8
8.7
Auditing
Average: 8.4
8.7
Policies and Controls
Average: 8.6
8.7
Ease of Use
Average: 9.0
WB
I love that I can keep all the info for our company in one spot and easily search from slack. It is helpful because you are able to share this with... Read review
SW
I love the quick access to information and not having to wait for a human to respond Read review
Twitter
@SeismicSoftware3,804 Twitter followers
OverviewUser Satisfaction
Docsie features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
9.5
Ease of Use
Average: 9.0
SR
It's fast. We were able to get the portal hosted on the custom domain for free. The app works well and is conducive to collaboration between the... Read review
UM
Docsie offers a lot of functionality for a low cost. It helps our team create development documentation so we can stay on track with our dev... Read review
HQ Location
Ontario, CanadaTwitter
@likalo_llc18,956 Twitter followers
OverviewUser Satisfaction
Forethought features and usability ratings that predict user satisfaction
7.2
Compliance
Average: 8.8
7.3
Auditing
Average: 8.4
6.1
Policies and Controls
Average: 8.6
8.3
Ease of Use
Average: 9.0
HQ Location
San Francisco, CaliforniaTwitter
@forethought_ai1,775 Twitter followers
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