Skip to Navigation
Skip to Navigation
G2 - Business Software Reviews
Search for software, category
Software
Expand/Collapse Software
Services
Expand/Collapse Services
G2 for Business
Expand/Collapse vendor
For Marketers
Enhance your G2 profile and reach in-market buyers
For Sales
Find, engage, and convert in-market buyers
For Services
Reach companies that need you, when they’re ready to buy
For Investments
Gain access to real-time software trends
Deals
Language Selector
EN
More Language Options
Choose a language
Deutsch
Français
Português
Español
Write a Review
Join or Log In
Search
Search Software and Services
Language Selector
Choose a language
Deutsch
Français
Português
Español
Expand/Collapse
Home
...
All Categories
Digital Customer Service Platforms Discussions
Digital Customer Service Platforms Discussions
Share
All Digital Customer Service Platforms Discussions
Search
Most Commented
Most Helpful
Pinned by G2
Newest
All Discussions
Discussions with Comments
Pinned by G2
Discussions without Comments
Filter
Filter
Filter by
Expand/Collapse
Sort by
Most Commented
Most Helpful
Pinned by G2
Newest
Filter by
All Discussions
Discussions with Comments
Pinned by G2
Discussions without Comments
Posted within
HubSpot Service Hub
1
1
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer servic...
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
Shared Inbox Software
Conversational Support Software
Live Chat Software
help desk software
Enterprise Feedback Management Software
Customer Self-Service Software
Digital Customer Service Platforms
1
person commented
TB
Timothy B.
Pinned by G2 as a
common question.
Posted within
Salesforce Service Cloud
1
1
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer...
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
Digital Customer Service Platforms
Contact Center Quality Assurance Software
Conversational Support Software
Customer Communications Management Software
Contact Center Knowledge Base Software
Social Customer Service Software
Live Chat Software
help desk software
Contact Center Workforce Software
Enterprise Feedback Management Software
Contact Center Software
Customer Self-Service Software
Complaint Management Software
Customer Success Software
Customer Service Automation Software
3
people commented
TP
Tejas P.
VK
JS
Pinned by G2 as a
common question.
Posted within
Zoho Desk
1
1
How is Zoho Desk enhancing customer service management in diverse business sectors?
How is Zoho Desk enhancing customer service management in diverse business sectors?
Digital Customer Service Platforms
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Customer Communications Management Software
Google Workspace for Sales Software
Contact Center Knowledge Base Software
Complaint Management Software
Pinned by G2 as a
common question.
Posted within
Zoho Desk
1
1
How does Zoho Desk streamline customer service operations for businesses of all sizes?
How does Zoho Desk streamline customer service operations for businesses of all sizes?
Digital Customer Service Platforms
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Customer Communications Management Software
Google Workspace for Sales Software
Contact Center Knowledge Base Software
Complaint Management Software
1
person commented
NS
Naresh S.
Pinned by G2 as a
common question.
Posted within
Zoho Desk
1
1
What is Zoho Desk used for?
What is Zoho Desk used for?
Digital Customer Service Platforms
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Customer Communications Management Software
Google Workspace for Sales Software
Contact Center Knowledge Base Software
Complaint Management Software
1
person commented
AP
Alin P.
Pinned by G2 as a
common question.
Posted within
Freshdesk
1
1
What is Freshdesk used for?
What is Freshdesk used for?
Digital Customer Service Platforms
Shared Inbox Software
Conversational Support Software
Complaint Management Software
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Customer Communications Management Software
4
people commented
MP
Mandar P.
BD
JM
TB
Pinned by G2 as a
common question.
Posted within
TeamSupport
1
1
What is TeamSupport used for?
What is TeamSupport used for?
Live Chat Software
help desk software
Customer Self-Service Software
Social Customer Service Software
Digital Customer Service Platforms
Conversational Support Software
1
person commented
KC
Kritik C.
Pinned by G2 as a
common question.
Posted within
Deskpro
1
1
What is Deskpro used for?
What is Deskpro used for?
Live Chat Software
Customer Self-Service Software
help desk software
Digital Customer Service Platforms
1
person commented
CV
Cathleen V.
Pinned by G2 as a
common question.
Posted within
Zendesk Support Suite
1
1
Is there a free version of Zendesk?
Is there a free version of Zendesk?
Digital Customer Service Platforms
Genesys AppFoundry Marketplace
Shared Inbox Software
Conversational Support Software
Complaint Management Software
Contact Center Knowledge Base Software
IT Service Management Tools
Chatbots Software
Google Workspace for Sales Software
Google Workspace Communication Tools
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Proactive Notification Software
7
people commented
AG
Ankur G.
AM
GN
AS
SS
RG
JC
Pinned by G2 as a
common question.
Posted within
Crisp
1
1
What does Crisp do?
What does Crisp do?
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Conversational Support Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Zendesk Support Suite
1
1
Is zendesk any good?
Is zendesk any good?
Digital Customer Service Platforms
Genesys AppFoundry Marketplace
Shared Inbox Software
Conversational Support Software
Complaint Management Software
Contact Center Knowledge Base Software
IT Service Management Tools
Chatbots Software
Google Workspace for Sales Software
Google Workspace Communication Tools
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Proactive Notification Software
8
people commented
GZ
Gil Z.
NL
RF
RK
CN
PC
FI
AM
Pinned by G2 as a
common question.
Posted within
Zendesk Support Suite
1
1
What can you do with Zendesk?
What can you do with Zendesk?
Digital Customer Service Platforms
Genesys AppFoundry Marketplace
Shared Inbox Software
Conversational Support Software
Complaint Management Software
Contact Center Knowledge Base Software
IT Service Management Tools
Chatbots Software
Google Workspace for Sales Software
Google Workspace Communication Tools
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Proactive Notification Software
3
people commented
AV
Aditya V.
MM
PC
Pinned by G2 as a
common question.
Posted within
Zendesk Support Suite
1
1
What is Zendesk Support Suite?
What is Zendesk Support Suite?
Genesys AppFoundry Marketplace
Conversational Support Software
Complaint Management Software
Contact Center Knowledge Base Software
IT Service Management Tools
Chatbots Software
Google Workspace for Sales Software
Google Workspace Communication Tools
Social Customer Service Software
Live Chat Software
help desk software
Contact Center Operations Software
Customer Self-Service Software
Proactive Notification Software
Shared Inbox Software
Digital Customer Service Platforms
4
people commented
JF
James F.
VC
SK
VK
Pinned by G2 as a
common question.
Posted within
Kapture CX
0
0
What do you recommend for companies considering Kapture CX for customer experience management?
What do you recommend for companies considering Kapture CX for customer experience management?
AI Chatbots Software
Conversational Support Software
Customer Communications Management Software
Contact Center Knowledge Base Software
Chatbots Software
Social Customer Service Software
Live Chat Software
help desk software
Field Service Management Software
Customer Self-Service Software
Complaint Management Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Lime CRM
0
0
What is your experience with Lime CRM for customer relationship management, and what improvements...
What is your experience with Lime CRM for customer relationship management, and what improvements could be made?
CRM Software
help desk software
Customer Communications Management Software
Live Chat Software
Customer Self-Service Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Richpanel
0
0
What do you like most about Richpanel for customer support, and what needs improvement?
What do you like most about Richpanel for customer support, and what needs improvement?
Digital Customer Service Platforms
Conversational Support Software
Live Chat Software
help desk software
Customer Self-Service Software
E-Commerce Tools
Pinned by G2 as a
common question.
Posted within
LiveAgent
0
0
I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support r...
I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?
Customer Self-Service Software
Social Customer Service Software
help desk software
Live Chat Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
NICE CXone Mpower
0
0
How does NICE CXone enhance customer service, and what features should a new user focus on for ma...
How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?
Digital Customer Service Platforms
Contact Center Quality Assurance Software
Speech Analytics Software
Contact Center Knowledge Base Software
Auto Dialer Software
Live Chat Software
help desk software
Contact Center Workforce Software
Call Center Infrastructure (CCI) Software
Contact Center Software
Customer Self-Service Software
Customer Service Automation Software
Pinned by G2 as a
common question.
Posted within
Front
0
0
What are some advanced integrations and use cases of Front in managing customer communications in...
What are some advanced integrations and use cases of Front in managing customer communications in e-commerce?
Email Management Software
Digital Customer Service Platforms
Business Instant Messaging Software
Email Client Software
Shared Inbox Software
Conversational Support Software
Complaint Management Software
Customer Communications Management Software
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Pinned by G2 as a
common question.
Posted within
Freshdesk
0
0
What innovative customer service strategies are companies implementing using Freshdesk?
What innovative customer service strategies are companies implementing using Freshdesk?
Digital Customer Service Platforms
Shared Inbox Software
Conversational Support Software
Complaint Management Software
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Customer Communications Management Software
Pinned by G2 as a
common question.
Posted within
Intercom
0
0
How is Intercom reshaping the landscape of customer communication and engagement?
How is Intercom reshaping the landscape of customer communication and engagement?
Digital Customer Service Platforms
Intelligent Virtual Assistants Software
Shared Inbox Software
Conversational Support Software
Customer Communications Management Software
Digital Adoption Platforms
Conversational Marketing Software
Chatbots Software
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
AI Chatbots Software
Customer Service Automation Software
Pinned by G2 as a
common question.
Posted within
Freshdesk Omni
0
0
What sets Freshworks Customer Service Suite apart in managing and improving customer support oper...
What sets Freshworks Customer Service Suite apart in managing and improving customer support operations?
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Zendesk Support Suite
0
0
How is Zendesk Support Suite transforming the customer service experience in various industries?
How is Zendesk Support Suite transforming the customer service experience in various industries?
Digital Customer Service Platforms
Genesys AppFoundry Marketplace
Shared Inbox Software
Conversational Support Software
Complaint Management Software
Contact Center Knowledge Base Software
IT Service Management Tools
Chatbots Software
Google Workspace for Sales Software
Google Workspace Communication Tools
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Proactive Notification Software
1
person commented
OE
Omiunu E.
Pinned by G2 as a
common question.
Posted within
Freshworks
0
0
How is Freshworks redefining customer support and engagement in a digital-first world?
How is Freshworks redefining customer support and engagement in a digital-first world?
Digital Customer Service Platforms
1
person commented
SK
shiva K.
Pinned by G2 as a
common question.
Posted within
Freshdesk
0
0
How is Freshdesk being used to enhance operational efficiency and user experience in its specific...
How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?
Digital Customer Service Platforms
Shared Inbox Software
Conversational Support Software
Complaint Management Software
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Customer Communications Management Software
1
person commented
FA
Fabio A.
Pinned by G2 as a
common question.
Posted within
Salesforce Service Cloud
0
0
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience ...
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
Digital Customer Service Platforms
Contact Center Quality Assurance Software
Conversational Support Software
Customer Communications Management Software
Contact Center Knowledge Base Software
Social Customer Service Software
Live Chat Software
help desk software
Contact Center Workforce Software
Enterprise Feedback Management Software
Contact Center Software
Customer Self-Service Software
Complaint Management Software
Customer Success Software
Customer Service Automation Software
4
people commented
SG
Sujay G.
VP
SK
AB
Pinned by G2 as a
common question.
Posted within
Freshdesk Omni
0
0
How is Freshworks Customer Service Suite being used to enhance operational efficiency and user ex...
How is Freshworks Customer Service Suite being used to enhance operational efficiency and user experience in its specific field?
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Gladly
0
0
What is Gladly used for?
What is Gladly used for?
Customer Service Automation Software
Digital Customer Service Platforms
Conversational Support Software
Social Customer Service Software
Live Chat Software
help desk software
Contact Center Software
Customer Self-Service Software
Intelligent Virtual Assistants Software
2
people commented
AT
Angela T.
KV
Pinned by G2 as a
common question.
Posted within
Helpwise
0
0
What is Helpwise used for?
What is Helpwise used for?
Digital Customer Service Platforms
Email Client Software
Shared Inbox Software
Conversational Support Software
Customer Communications Management Software
Conversational Marketing Software
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Chatbots Software
1
person commented
DV
Daniel V.
Pinned by G2 as a
common question.
Posted within
Freshworks
0
0
What is Freshworks used for?
What is Freshworks used for?
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Freshdesk Omni
0
0
What is Freshdesk Omnichannel used for?
What is Freshdesk Omnichannel used for?
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Intercom
0
0
What is Intercom used for?
What is Intercom used for?
Digital Customer Service Platforms
Intelligent Virtual Assistants Software
Shared Inbox Software
Conversational Support Software
Customer Communications Management Software
Digital Adoption Platforms
Conversational Marketing Software
Chatbots Software
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Customer Service Automation Software
3
people commented
JT
Jhoanna T.
MC
LA
Pinned by G2 as a
common question.
Posted within
Front
0
0
What is Front used for?
What is Front used for?
Digital Customer Service Platforms
Business Instant Messaging Software
Email Client Software
Shared Inbox Software
Conversational Support Software
Complaint Management Software
Customer Communications Management Software
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Email Management Software
2
people commented
JW
John W.
LA
Pinned by G2 as a
common question.
Posted within
Appy Pie
0
0
What is Appy Pie used for?
What is Appy Pie used for?
Digital Customer Service Platforms
Chatbots Software
iPaaS Software
No-Code Development Platforms
Website Builder Software
Drag and Drop App Builder Software
Live Chat Software
help desk software
Customer Self-Service Software
Photo Editing Software
Pinned by G2 as a
common question.
Posted within
Salesforce Essentials
0
0
What is Salesforce Essentials used for?
What is Salesforce Essentials used for?
Google Workspace for Sales Software
Outbound Call Tracking Software
Live Chat Software
help desk software
Customer Self-Service Software
CRM Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Helpshift
0
0
What is Helpshift used for?
What is Helpshift used for?
Conversational Support Software
Chatbots Software
Live Chat Software
help desk software
Customer Self-Service Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Help Scout
0
0
What is Help Scout used for?
What is Help Scout used for?
Digital Customer Service Platforms
Shared Inbox Software
Conversational Support Software
Live Chat Software
help desk software
Customer Self-Service Software
Customer Communications Management Software
Pinned by G2 as a
common question.
Posted within
Kustomer
0
0
What is Kustomer used for?
What is Kustomer used for?
Conversational Support Software
Live Chat Software
help desk software
Customer Self-Service Software
Social Customer Service Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Dixa
0
0
What is Dixa used for?
What is Dixa used for?
Intelligent Virtual Assistants Software
Contact Center Quality Assurance Software
Conversational Support Software
Live Chat Software
help desk software
Contact Center Workforce Software
Contact Center Software
Customer Self-Service Software
Knowledge Base Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
HappyFox Customer Service
0
0
What is HappyFox Customer Service used for?
What is HappyFox Customer Service used for?
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
LiveHelpNow
0
0
What is LiveHelpNow used for?
What is LiveHelpNow used for?
Customer Self-Service Software
help desk software
Live Chat Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Oracle Service Cloud (formerly RightNow)
0
0
What is Oracle Service Cloud (formerly RightNow) used for?
What is Oracle Service Cloud (formerly RightNow) used for?
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Re:amaze
0
0
What is Re:amaze used for?
What is Re:amaze used for?
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
RingCentral Contact Center
0
0
What is RingCentral Contact Center used for?
What is RingCentral Contact Center used for?
Auto Dialer Software
Contact Center Software
UCaaS Platforms
Live Chat Software
Digital Customer Service Platforms
help desk software
Customer Self-Service Software
Social Customer Service Software
Conversational Support Software
Contact Center Workforce Software
Complaint Management Software
Customer Communications Management Software
Pinned by G2 as a
common question.
Posted within
ServiceNow Customer Service Management
0
0
What is ServiceNow Customer Service Management used for?
What is ServiceNow Customer Service Management used for?
Social Customer Service Software
Live Chat Software
help desk software
Customer Self-Service Software
Contact Center Workforce Software
Digital Customer Service Platforms
1
person commented
PP
Przemek P.
Pinned by G2 as a
common question.
Posted within
Emplifi Service Cloud
0
0
What is Emplifi Service Cloud used for?
What is Emplifi Service Cloud used for?
Experience Management Software
help desk software
Customer Self-Service Software
Conversational Support Software
Live Chat Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
ServiceNow Customer Workflows
0
0
What is ServiceNow Customer Workflows used for?
What is ServiceNow Customer Workflows used for?
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
Acquire
0
0
What is Acquire used for?
What is Acquire used for?
Digital Customer Service Platforms
Co-Browsing Software
Conversational Support Software
Customer Communications Management Software
Chatbots Software
Live Chat Software
help desk software
Customer Self-Service Software
Pinned by G2 as a
common question.
Posted within
RingCentral Engage
0
0
What is RingCentral Engage used for?
What is RingCentral Engage used for?
Conversational Support Software
Complaint Management Software
Customer Communications Management Software
UCaaS Platforms
Social Customer Service Software
Live Chat Software
Employee Monitoring Software
help desk software
Contact Center Workforce Software
Contact Center Software
Customer Self-Service Software
Digital Customer Service Platforms
Pinned by G2 as a
common question.
Posted within
OneDesk
0
0
What is OneDesk used for?
What is OneDesk used for?
Live Chat Software
help desk software
project management software
Customer Self-Service Software
Google Workspace Project Management Software
Digital Customer Service Platforms
Requirements Management Software
Pinned by G2 as a
common question.
1
2
3
4
Next ›
Last »
Top Contributors in Digital Customer Service Platforms
1
AG
Loading...
Anthony G.
6
2
TH
Loading...
Tim H.
5
3
NL
Loading...
Nick L.
2
4
VK
Loading...
Vani K.
2
5
PC
Loading...
Pierre C.
2
Popular Discussions without Comments
2
2
Sort in filter view - how do i do it?
1
1
How is zoho desk enhancing customer service management in diverse business sectors?
1
1
What does crisp do?
1
1
When pushing sell to op1, is there a way to get notified that a problem is being worked on?
1
1
Governor limits control how much data can be stored on a shared database?
Hunting for software
insights
?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
G2 - Business Software Reviews
Create an account
Already have an account?
Log in
G2 - Business Software Reviews
Create an account
Already have an account?
Log in
or continue with
LinkedIn
Google
Google
By proceeding, you agree to our
Terms of Use
and
Privacy Policy