# How is Intercom reshaping the landscape of customer communication and engagement?

How is Intercom reshaping the landscape of customer communication and engagement?

##### Post Metadata
- Posted at: about 2 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

We use Intercom's FIN to make the first contact with the client and it is making a big difference, both in engagement and resolution.

##### Comment Metadata
- Posted at: 12 months ago
- Author title: Developer Support Engineer




## Related Product
[Fin](https://www.g2.com/products/fin/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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