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Freshworks

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8,665 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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Freshdesk

3,720 reviews

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

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Freshservice

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Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises.

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Freshping by Freshworks

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Freshping is a simple Uptime & Performance monitoring tool which helps monitoring uptime/downtime, outages and performance of websites, APIs, web services, web applications with instant outage/down time alerts.

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FreshChat

493 reviews

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

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Freshstatus by Freshworks

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Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

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Freshcaller

132 reviews

Freshdesk Contact Center is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshdesk Contact Center can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

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Freshdesk for G Suite

28 reviews

Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)

Profile Name

Star Rating

6139
2140
233
73
80

Freshworks Reviews

Review Filters
Profile Name
Star Rating
6139
2140
233
73
80
RR
Reggie R.
04/16/2026
Validated Reviewer
Verified Current User
Review source: Organic

Helpful Inventory and User Assignment Make Troubleshooting Fast

The inventory feature has been very helpful. We’re able to assign both hardware and software to users, which makes it much easier to troubleshoot issues when they come up. Having the user’s information already available also helps us resolve problems more quickly.
Uriel A.
UA
Uriel A.
04/15/2026
Validated Reviewer
Review source: Organic

Streamlined Our IT Operations with Ease

I like Freshservice because it's easy to use and is such a robust system that it continuously exceeds our expectations when it comes to customization to meet our company's needs. It automates ticket assignment, account provisioning, approval workflows, and resolution note generation. The AI agent uses knowledge from our knowledge base effectively. It also pulls in user data from our IdP to keep requester information up-to-date. This makes our agents' jobs easier and allows them to be more intentional with their time, and fulfillment of requests is simpler. It saves us time in the long run. The initial setup was quick, taking less than 2 days to reach the same level we had with Zoho Desk.
May Ann A.
MA
May Ann A.
04/15/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Very precise and user friendly

The filter option to differentiate the ticket types.

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH