Freshteam by Freshworks Reviews & Product Details

What I like most about Freshworks is how easy it is to set up and use, with automation that integrates seamlessly with your email and chats. Review collected by and hosted on G2.com.

The limited customization for more complex workflows. It’s great for basic needs, but, it can feel restrictive if you have very specific requirements. Review collected by and hosted on G2.com.

As someone who used Freshworks CRM, Freshdesk for ticketing and Freshteam, I can vouch for their UX, some of the intuitive easy to use features in the CRM.

Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable. Review collected by and hosted on G2.com.

Customisation in terms of workflow, access levels gets tricky for complex/matrix organizational structures.

As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.

Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution Review collected by and hosted on G2.com.

QUITE EASY TO USE & IMPLEMENTATION IS ORDINARY. FREQUENT USE OF IT. CUSTOMER SUPPORT IS GOOD Review collected by and hosted on G2.com.

SOME FEATURES ARE MISSING. THEY CAN WORK MORE ON INTEGRATION PART. Review collected by and hosted on G2.com.

The most helpful feature is the generation of reports. We're able to track the entire recruitment cycle of a candidate on a daily/weekly/monthly basis. The entire process is just automated and once you set up the key attributes you require in your reports thats it. You are free to customize the criteria and then the mail is automated based on your desired timeline. Review collected by and hosted on G2.com.

One downside of the tool is that there are a number of bugs which keeps on occuring showing an error. though these are not very frequent but they act as a setback for a fast paced hiring environment. There also is this occur which has been very frequent in the past few months i.e. once you draft a mail to the candidate and send it across the page shows an error 404. Though it shows an error yet the mail is sent to the candidate. At times the same mail is sent twice to the candidate. This is a major drawback in the software as the experience is not smooth enough. Review collected by and hosted on G2.com.

It has a user-friendly interface that is intuitive and easy to navigate.

The ATS tool is useful to capture all the candidate-related information and additional fields can be added to capture more information. There is no limit on the number of jobs that can be opened and each job can be assigned to a recruiter.

The reports section has advanced analytics which is very helpful to understand the hiring process. Freshteams made it easy to track and manage candidates, in turn making it easy to review applications, schedule interviews, and collaborate with the hiring team. Review collected by and hosted on G2.com.

As soon as a job is closed or kept on hold, the applicants attached to that particular job get unassigned and will be moved to the talent pool, which is a downside because searching for the candidates who were listed for that particular job will no longer be seen in that job. Review collected by and hosted on G2.com.

Freshteams helps us to streamline communication and project management. It has helped our team to collaborate more efficiently and boost productivity. Managers can keep track of all leaves, attendance and time management. Review collected by and hosted on G2.com.

The mobile application could have additional features for a consistent experience across devices. Review collected by and hosted on G2.com.

I was hoping to use it to automate my upcoming appointment reminders, as well as to send out automated follow ups. The process was much more cumbersome than expected. Review collected by and hosted on G2.com.

I paid for the full year to get a discount, then as my assistant dove into the setup, it was much more cumbersome and taking a lot longer than anticipated. I switched to another vendor, Thryv, and within a week's time, we have more setup than we did in a month of Freshworks. Unfortunately due to their return policy, I'm out for an entire year's investment, but the ease I have with another vendor is worth that loss to me, and it's a valuable lesson for me to learn: not to prepay a year before I fully vetted something out. Review collected by and hosted on G2.com.