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Freshworks

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8,735 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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Freshdesk

3,752 reviews

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

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Freshservice

1,341 reviews

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

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Freshsales

1,235 reviews

Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises.

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Freshping by Freshworks

993 reviews

Freshping is a simple Uptime & Performance monitoring tool which helps monitoring uptime/downtime, outages and performance of websites, APIs, web services, web applications with instant outage/down time alerts.

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Freshchat

499 reviews

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

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Freshstatus by Freshworks

370 reviews

Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

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Freshteam by Freshworks

285 reviews

Freshteam is an applicant tracking software designed to help users streamline their recruiting process and find the best hires more efficiently.

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Freshcaller

132 reviews

Freshdesk Contact Center is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshdesk Contact Center can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

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Freshdesk for G Suite

28 reviews

Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)

Profile Name

Star Rating

6177
2161
238
76
83

Freshworks Reviews

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Profile Name
Star Rating
6177
2161
238
76
83
Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
05/20/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Boosts Productivity with User-Friendly Features

I use Freshdesk to manage ticketing and inventories like laptops and headphones. It's very helpful for inventory management, providing all the information about every user's system, including system IP and other details. I appreciate Freshdesk's ability to connect to many other services, like Microsoft Teams, and receive notifications there. I really like its simple UI and user-friendly interface. I also enjoy getting reports on how many people solved tickets each month and the gamified workflow that encourages solving more tickets, which boosts productivity. As an IT Engineer, I find the system's gamified workflow particularly valuable as it assigns points for resolving tickets and deducts for overdue ones, making everyone eager to be in first place.
B
Burak .
05/19/2026
Validated Reviewer
Review source: G2 invite
Prithvin R.
PR
Prithvin R.
Helping businesses globally automate their recurring billing systems and workflows in place | Chargebee | Ex Zoho
05/18/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Clean, Intuitive Interface, but Ticket Exports and AI Features Need Work

The interface is clean and intuitive — ticket views, filters, and agent workflows are easy to pick up without much training. Navigation across modules feels logical, and the dashboard gives a quick snapshot of queue health at a glance."

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH