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Freshworks

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8,735 reviews
  • 17 profiles
  • 55 categories
Average star rating
4.5
Serving customers since
2010
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Freshdesk

3,752 reviews

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

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Freshservice

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Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

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Freshsales is a sales CRM built to help you stop juggling between multiple tools. It’s ideal for small businesses and refreshing for enterprises.

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Freshping by Freshworks

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Freshping is a simple Uptime & Performance monitoring tool which helps monitoring uptime/downtime, outages and performance of websites, APIs, web services, web applications with instant outage/down time alerts.

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Freshchat

499 reviews

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

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Freshstatus by Freshworks

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Branded public and Private status pages. Create and manage incidents with ease. Notify customers in real-time with email and Twitter integration. Scheduled maintenance and automations. Showcase reliability with historical uptime.

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Freshteam by Freshworks

285 reviews

Freshteam is an applicant tracking software designed to help users streamline their recruiting process and find the best hires more efficiently.

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Freshcaller

132 reviews

Freshdesk Contact Center is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshdesk Contact Center can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

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Freshdesk for G Suite

28 reviews

Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)

Profile Name

Star Rating

6177
2161
238
76
83

Freshworks Reviews

Review Filters
Profile Name
Star Rating
6177
2161
238
76
83
Bibi A.
BA
Bibi A.
06/07/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Great Platform for Ticket Management and Team Collaboration

Freshdesk is easy to use and helps manage customer queries efficiently. I like how it keeps all tickets organized in one place, making it simple to track issues, collaborate with teams, and provide timely support to customers.
Akshat K.
AK
Akshat K.
RPA Developer | UiPath Certified Professional
06/05/2026
Validated Reviewer
Review source: Organic

Fresh Experience with Intuitive Agent Builder

I used FreshChat as a conversational agent, and I found it really effective because it provides correct answers without having to go through long documents. I like that it's a tag-based system and also explains the answers. The experience with AI agents was fresh and enjoyable. I also appreciate that the agent builder UI is good and easy to understand. Setting up FreshChat was very easy.
DEEPAK M.
DM
DEEPAK M.
Information Technology Specialist
06/05/2026
Validated Reviewer
Review source: Organic Review from User Profile

Easy Setup, Great Pricing, and Straightforward Approval Workflows

Easy to set up and with good pricing. The approval workflow process is straightforward. I used it to create an IT ticketing system, and that experience was great. It’s a very good platform where you can build flows to make your organisation’s workflows more manageable.

About

Contact

Phone:
+1 (866) 832-3090
HQ Location:
San Mateo, CA

Social

@FreshworksInc

What is Freshworks?

Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com

Details

Year Founded
2010
Ownership
NASDAQ: FRSH