WebEngage Reviews & Product Details

The way to create segments is straightforward, in the case of sending out personalised campaigns to the users via different mediums, creating segments is very easy and also these segments keep on updating real time hence it saves time. Review collected by and hosted on G2.com.

Though creating on-site and web-push notifications is quite similar, the ui and user flow are very different. The former one is more difficult to follow, which thus increases the product learning curve. Review collected by and hosted on G2.com.

The tool interface is user-friendly, making it simple to use. The Analytics & Funnel section and dashboards can aid in the efficient analysis of customer data as well as the development of an effective customer retention segmentation plan. The application of AI in the segmentation phase to create predictive segmentation results in a high conversion rate. The WebEngage CSM team provides excellent support from start to finish, from tool integration to improved campaign performance. Review collected by and hosted on G2.com.

The user path analysis can be improved as well if we can get insights into that. Also, the use of Gen-AI APIs in the content creation part can be very helpfull. Review collected by and hosted on G2.com.

We are able to track the actual journey of our users, including what they do and where they spend most of their time, such as on the Product page, Collection page, or Offer page. It is also really helpful for us to create user journeys and segments, allowing us to easily extract the required cohorts from Webengage. Additionally, we can easily retarget our users, setting up journey channels like SMS, WhatsApp, Email, and APN. We can access data for the last 12 months, and I can't imagine tracking my daily metrics without Webengage. Review collected by and hosted on G2.com.

Need extend data range and more user friendly UI Review collected by and hosted on G2.com.

The best part that I like about WebEngage is their support. They are so good at support that they have a huge separate team when it comes to support, recently we had a few problems where their support team helped us so well. This tool is the best for marketing automation as it's easy to use and has lots of options to get insights, For us, it provides every basic detail we want to know about our users. when it comes to integration it is so easy to integrate with the other tools which helps our business very well. So recently we had to insert some things where we wanted webengage help, so they helped us very quickly and implemented the sections we wanted for our business. we use webengage daily as it provides the complete movement of our users where our work becomes easy. Review collected by and hosted on G2.com.

When the tool itself offers this much pretty good options, there are so dislike such, but one thing about dislike is their analytics part, so it's like a old fashioned dashboard for analytics, so recently they have understood and worked on it and from Feb 12th onwards they have implemented also, so its much better now Review collected by and hosted on G2.com.

What I love most about WebEngage is how it simplifies our complex marketing needs with its intuitive journey designer - I can build multi-channel campaigns without bothering our tech team! The segmentation is incredibly powerful, letting me target specific customer groups based on their actual behaviors rather than just basic demographics. Their personalization features have transformed our messaging. The analytics dashboard gives me all the insights I need at a glance, making reporting to leadership a breeze. And I can't praise their support team enough - whenever I've hit a roadblock, they've responded quickly with practical solutions rather than generic troubleshooting. Review collected by and hosted on G2.com.

While WebEngage is excellent overall, there are a few areas for improvement. The reporting interface, though data-rich, can feel cluttered at times, making it challenging to quickly find specific metrics when I'm in a hurry. I occasionally experience minor lag times when working with large customer datasets, which can interrupt my workflow. Despite these minor drawbacks, the platform's strengths far outweigh these issues. Review collected by and hosted on G2.com.

What I like the most about Webengage is that I can easily create customer journeys.Optimizing journeys in Webengage is not even very easy but also is very effective. We have increased our conversions by using Webengage up to 30%.

Webengage is a very user friendly platform that you can learn fast. I use Webenage for almost 3 hours each day. Review collected by and hosted on G2.com.

WebEngage can feel complex to set up but with their customer support team and also a good tchnical team you can be sure that you will get over and the integration becomes very easy in this way. Review collected by and hosted on G2.com.

the best part of webengage is thier automation and multiple ways to go back to left user and also notifying customer who visted our website or app

customer support and demo is expllent

easy impentention by expert and good demo trial

easy to use for new user also

integration is also good they have multiple platform for connecting to webengage

frequency of use is regualr its give detailed journey

overall excellent choice for easy joruney tracking and goving back to left user and targeting by segments Review collected by and hosted on G2.com.

some cost is higher and upfront is big downside compare to other providers and for small business its burden when high charges for starting Review collected by and hosted on G2.com.

WebEngage has helped us bring all kinds of analytical capabilities as well as all kinds of marketing communication challens under one umbrella and significantly increased proficiency and productivity of the team with fewer chances of missing out on timely commucation through various channels.

With ease of integration and easy access to expensive other supporting marketing tools at affordable prices. Review collected by and hosted on G2.com.

WebEngage can be more user friendly and more frequent webinars for different features on the platform. Review collected by and hosted on G2.com.

We frequently use WebEngage and it works best for Marketing Automation and Customer Engagement, It's easy to learn and use, setting up Push Notifications, Journeys, Creating Segments is quite fast and it helps to automate most of the stuf. WebEngage Support is always active and available for us with fast response and fixes. It's easy to integrate and implement. Review collected by and hosted on G2.com.

What I dislike about the Product is that it should have some features for free or atleast the part of the basic plan like Intelligent Sending, RCS, In-Line Content. Also WebEngage is best suited for Marketing Automation but not for Customer Analytics. I wish to see it become more powerful in Review collected by and hosted on G2.com.

The fact that we can orchestrate the customer journey using webengage is a major plus for startups. This is a really effective customer engagement solution and i would recommend it to all startups... Review collected by and hosted on G2.com.

Support needs to improve as there tends to be a "take it live and forget it" attitude... There has to be better support for startups with smaller teams. Review collected by and hosted on G2.com.