WebEngage Reviews & Product Details

The best part that I like about WebEngage is their support. They are so good at support that they have a huge separate team when it comes to support, recently we had a few problems where their support team helped us so well. This tool is the best for marketing automation as it's easy to use and has lots of options to get insights, For us, it provides every basic detail we want to know about our users. when it comes to integration it is so easy to integrate with the other tools which helps our business very well. So recently we had to insert some things where we wanted webengage help, so they helped us very quickly and implemented the sections we wanted for our business. we use webengage daily as it provides the complete movement of our users where our work becomes easy. Review collected by and hosted on G2.com.

When the tool itself offers this much pretty good options, there are so dislike such, but one thing about dislike is their analytics part, so it's like a old fashioned dashboard for analytics, so recently they have understood and worked on it and from Feb 12th onwards they have implemented also, so its much better now Review collected by and hosted on G2.com.

What I like the most about Webengage is that I can easily create customer journeys.Optimizing journeys in Webengage is not even very easy but also is very effective. We have increased our conversions by using Webengage up to 30%.

Webengage is a very user friendly platform that you can learn fast. I use Webenage for almost 3 hours each day. Review collected by and hosted on G2.com.

WebEngage can feel complex to set up but with their customer support team and also a good tchnical team you can be sure that you will get over and the integration becomes very easy in this way. Review collected by and hosted on G2.com.

WebEngage has helped us bring all kinds of analytical capabilities as well as all kinds of marketing communication challens under one umbrella and significantly increased proficiency and productivity of the team with fewer chances of missing out on timely commucation through various channels.

With ease of integration and easy access to expensive other supporting marketing tools at affordable prices. Review collected by and hosted on G2.com.

WebEngage can be more user friendly and more frequent webinars for different features on the platform. Review collected by and hosted on G2.com.

We frequently use WebEngage and it works best for Marketing Automation and Customer Engagement, It's easy to learn and use, setting up Push Notifications, Journeys, Creating Segments is quite fast and it helps to automate most of the stuf. WebEngage Support is always active and available for us with fast response and fixes. It's easy to integrate and implement. Review collected by and hosted on G2.com.

What I dislike about the Product is that it should have some features for free or atleast the part of the basic plan like Intelligent Sending, RCS, In-Line Content. Also WebEngage is best suited for Marketing Automation but not for Customer Analytics. I wish to see it become more powerful in Review collected by and hosted on G2.com.

WebEngage is the powerful tool for our company, as its allowing us to manage the events logging, tracking and the personalized push notifications (all in one platform). It also helps us to find and track the drop-offs by providing the multiple features.

1. We have the wenEngage integrated on the both our app and web platforms, when comes to the process of the integration, it hardly takes the 10 mins for both.

2. the platform's push notification flow allows us to send the both real-time and the delayed notification, with multiple features and high degree of the customizations.

3.We can use this to manage and run the ads without any other tool.

4. The most intersting part is, we can track the pattern of the users, so that we can solve the issue which is causing the drop towards the funnle.

Overall, all things are very good and simple so that anyone who is beginner or expert in marketing and data management can use this to upgrade the management and the solutions.

:The implementation process is straightforward. When I initially worked on the web version, it was remarkably simple—it took only about 5 minutes to go from setting it up to sending the first event and testing the push notification.

:I once encountered a CORS issue while adding an attribute to the user profile. I raised a ticket, and the customer support team resolved it the same day with detailed explaination of the issue and why its causing.

:Our company uses this tool every day to manage events and send push notifications to different groups. It makes it much easier for us to handle multiple offers and features in our product.

:Our product is available on both app and web platforms, and we’ve integrated WebEngage on both. Integrating the SDKs for the app and web was straightforward, and we had everything set up in under 10 minutes. Review collected by and hosted on G2.com.

The one thing I don't like about WebEngage is the navigation in the dashboard UI. It's difficult to find things, and the page reloads with every action, which can be frustrating. Review collected by and hosted on G2.com.

WebEbgage is a great tool for the automation on client engagement and conversion. Built-in AI features are work really well and accurate too. The best part is creating a client Journey is very simple and easy and all channels of communication are available with N numbers of combination. The onboarding team team is really helpful. Overall experience is Good. Review collected by and hosted on G2.com.

Not Dislike but yes some suggestion.

1. Can reduce the AI analyzing time for new users' behavior under the Journey section which is approx 1 month currently.

2. Can figure out the solution for the Best channel for communication for new users.

3. Can Improve support TAT for the queries received on the Webengage portal.

4. Commercials may sound high for small businesses. Webengange can provide discounted rates for a year or half year for small enterprises. Review collected by and hosted on G2.com.

The best thing about WebEngage is its quick report generation. Generating a report takes no more than five minutes, which is extremely useful.

The best channel option for reachability is very useful in a journey. We can easily identify which channel will work best for a certain segment.

The integration and implementation are easy to use without coding for all channels.

As all the channels are integrated here at WebEngage and its omnichannel, it is to set up and track all the campaigns in one place.

Most of the time, the customer support team is quick to respond and very helpful.

The day-wise, week-wise, and month-wise campaign tracking feature is very interesting and helpful for understanding and analyzing campaign data easily. Review collected by and hosted on G2.com.

There is no option to set a specific target limit in one-time campaigns, which would help restrict the number of messages sent through a certain campaign. This feature can be added.

The onsite surveys can be made more user-friendly, allowing for design edits at certain intervals. Currently, the process is heavily dependent on coding, making it difficult for users to make edits. Review collected by and hosted on G2.com.

The best thing about WebEngage is the user interface which makes it very easy for the user to implement the campaign.

WebEngage is full of features that improve customer experience and increase the frequency of usage of our campaign which helps us to reach our users on time.

We can schedule N numbers of campaigns and no campaign gets hampered, and neither does any campaign impact any other campaign.

The customer support system of Webengage is also good which is always there to help us in resolving any issue that occurs during the execution of any campaign on Webengage.

The integration between our Data Science Team information and WebEngage team is also very smooth and each information floats easily as per our demand. Review collected by and hosted on G2.com.

I'm fully satisfied with the support and features provided by WebEngage and my experience is good so far. Review collected by and hosted on G2.com.

The platform's robust customer segmentation and automated workflows have allowed us to create hyper-personalized campaigns, resulting in better customer engagement and higher conversion rates. The implementation of Campaigns is very easy with the interface. The analytics and insights have been crucial for understanding our audience's needs, enabling us to continuously refine our approach. Overall, WebEngage's intuitive interface and powerful capabilities make it an invaluable tool for building long-term customer relationships. Review collected by and hosted on G2.com.

With so many features, new team members can find the platform a bit overwhelming at first, requiring a steeper learning curve to fully leverage WebEngage's potential.

Although there are built-in templates, the customization options can feel limited at times, when you want to use interactive campaigns that require Add-ons. Review collected by and hosted on G2.com.

Dashboard is itself very helpful. it is very adaptive. You can integrate it with your software easily within a few steps. Also, it is very easy to use the software. You can use it as a single platform to send all your emails, SMS, RCS, WhatsApp, Push Notifications, Web Push, Onsite campaigns, etc. Segmentation is also very easy, you can create multiple segments & use them in your campaigns. There is one feature called journey, if you use it, you will love it. we use it very frequently. You can also download the reports easily to see the performance. Also, they have a very amazing customer support team, which helps their customers very promptly. Review collected by and hosted on G2.com.

I don't have any issues with WebEngage as it currently meets our requirements. Review collected by and hosted on G2.com.