# Outreach Reviews **Vendor:** Outreach **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,569 ## About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io. ## Outreach Pros & Cons **What users like:** - Users find Outreach **easy to use** , allowing for seamless follow-ups and efficient contact tracking with integrations. (80 reviews) - Users value the **automation capabilities** of Outreach, which streamline prospecting and enhance communication efficiency significantly. (49 reviews) - Users value the **user-friendly interface** of Outreach, making prospecting and communication efficient and intuitive. (47 reviews) - Users value Outreach for its **intuitive design and automation capabilities** , enhancing prospecting efficiency and streamlining communication. (41 reviews) - Time-saving (41 reviews) - Users appreciate the **integrations with AI tools** in Outreach, enhancing efficiency and streamlining communication management for prospecting. (39 reviews) - Simple (31 reviews) - Lead Generation (29 reviews) - Efficiency (28 reviews) - Lead Management (28 reviews) **What users dislike:** - Users express frustration with the **missing features** in Outreach, resulting in a less efficient and cluttered experience. (32 reviews) - Users find a **steep learning curve** in Outreach, as the software is not intuitive and takes time to master. (23 reviews) - Users find the **navigation process difficult** due to too many options and lack of robust features in Outreach. (21 reviews) - Users find **limited customization** in Outreach's reporting and collaboration tools, affecting their workflow and adaptability. (19 reviews) - Users experience **integration issues** that complicate functionality, though support is helpful in resolving them. (16 reviews) - Users find the **limited features** of Outreach restrict their experience, particularly missing polling and customizable reporting tools. (16 reviews) - Users experience **poor customer support** , facing unresolved issues and a frustrating lack of flexibility with Outreach. (16 reviews) - Users experience **sequence issues** with Outreach, facing challenges in updating sequences and scheduling tasks effectively. (16 reviews) - Users experience **slow loading** issues, especially on the mobile app, impacting functionality and efficiency. (16 reviews) - Time-Consuming (14 reviews) ## Outreach Reviews ### 1. Clunky Workflow, Rigid Sequences, and Data Accuracy Issues in Outreach **Rating:** 1.0/5.0 stars **Reviewed by:** Jordan K. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Outreach?** As an SDR, I like that Outreach keeps everything in one place and makes my day easier to manage. The sequences help me stay on top of follow-ups without having to think too much about it, and it saves a lot of time on manual work. I also like being able to quickly see who’s engaging so I know where to focus. **What do you dislike about Outreach?** I can feel a little clunky at times especially when you’re moving between tasks or trying to make quick updates. Sequences are great, but they can be a bit rigid if you want to customize things on the fly. Also, some of the data isn’t always perfectly accurate, so you still have to double-check before reaching out. **What problems is Outreach solving and how is that benefiting you?** As an SDR, Outreach helps solve the problem of staying organized and consistent with a high volume of outreach. Without it, it’d be really easy to miss follow-ups or lose track of where prospects are in the process. It benefits me by keeping everything structured - so I can move faster, stay on top of my pipeline, and spend more time actually talking to prospects instead of managing tasks. ### 2. Predatory Contracts **Rating:** 0.5/5.0 stars **Reviewed by:** Kevin H. | Chief Technology Officer // Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Outreach?** They sent us to collections even though we told them we gave a 30-day notice. after talking to collections they confirmed we did in fact give 30 day notice and closed the claim. a lot of wasted time and dozens of emails back and forth. **What do you dislike about Outreach?** Their product is ok, but quickly going out of date - competitors and AI are rendering their solution obsolete. We would have been more willing to support them if they didn't enforce predatory contracts. **What problems is Outreach solving and how is that benefiting you?** After seven years as a client of Outreach, we initially found the platform invaluable for documenting our cold outreach to potential clients. However, over time, the platform has not evolved to meet modern demands. Today, there are numerous alternatives that offer superior performance, enhanced features, more insightful reporting, and at a significantly lower cost. It is also mindblowing that their billing is still a completely separate platform with different login credentials - making billing issues brutally painful to navigate ### 3. Effective Campaign & Reporting Tool, Needs Autodialer Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Anuj P. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Outreach?** I really like Outreach's campaign creation feature because it helps me maintain and keep records of every activity while reducing manual work like dialing contacts one by one. I appreciate the reporting part, with its user-friendly dashboard that allows me to track every activity easily. The feature that lets me trace all the activity made on a contact is also quite helpful. Its AI agents are superb and save time upfront during campaign creation while the reporting and dashboards ensure that time is spent effectively by guiding better outreach decisions. **What do you dislike about Outreach?** The autodialer part could be improved, as we have to manually enter dispositions for each call that we make. If it could be automated, it would be great. **What problems is Outreach solving and how is that benefiting you?** Outreach automates my campaigns, solves manual dialing, and records calls, letting me track outreach without being aggressive. The user-friendly dashboard and reporting guide effective decisions, saving time and improving contact traceability. **Official Response from Gina Miller:** > Hi, Anuj. Thank you so much for your review! We’ve got good news—automated call dispositioning is actually possible today! Here are some quick steps to follow so that Sequential Dialer can automatically disposition your team's calls: https://support.outreach.io/support/solutions/articles/159000429165-configure-sequential-dialing#toc-heading-4 ### 4. Powerful, Game-changing sales tool **Rating:** 5.0/5.0 stars **Reviewed by:** Chad S. | Director of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Outreach?** Their focus on AI innovation—using it to automate processes and analyze data—is the most powerful thing they’re doing to stay ahead of the curve. **What do you dislike about Outreach?** Calendaring and the creation of duplicate entries can be a bit of an issue, but it’s very minor overall. **Recommendations to others considering Outreach:** If you are considering Outreach, I would recommend thinking about a list of processes that are currently manual that you would like to automate. Having this starting list will make your initial experience more powerful. Have some time set aside to watch the training videos so you can get the basics down. **What problems is Outreach solving and how is that benefiting you?** We needed to solve a volume problem so that we could focus on quality issues. Outreach solved that problem for us overnight. We are running at a fast clip now and can do A/B testing, open/click tracking and not worry about losing things through the cracks. The other challenge we had was nurturing deals through the funnel with valuable, personalized content. We have a lot of content and have been able to create a large library of templates that can be deployed easily. We lose fewer deals because we are able to be consistent with follow-up ### 5. Couldn't live without it **Rating:** 4.5/5.0 stars **Reviewed by:** Andres P. | Senior Sales Enablement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Outreach?** There's really no better way to run through call and email tasks, the core functionality addresses a seller's needs perfectly. I also find these days that I really like how I can see previous activity from other reps, and even send emails via their inboxes, really helps when we have reps on pto. **What do you dislike about Outreach?** The outreach everywhere extension can be a bit skiddish at times, when it works perfectly it feels brilliant and seamless but more often than not these days it'll have trouble connecting, take forever to load and I'll have to refresh the page, etc. I wish it was more of an sfdc integration, rather than a chrome extension. Maybe I'm being picky, but there's a lot of visual fuzz. I miss the old days when the interface was simpler, cleaner, and only displayed the relevant info while cold calling. Now there's a ton of crap that I don't really care about on the page while dialling **What problems is Outreach solving and how is that benefiting you?** Rep productivity ### 6. Plays A Central Role, Could Be Smoother **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Outreach?** I like the task categorization, organization, and prioritization the best in Outreach. It helps me keep different task scheduled, on track, and understand how my day will look at glance. I also appreciate the integration with Neuron, Saleforce, and Nooks. It is my first tool opened in at the start of my day. **What do you dislike about Outreach?** Biggest paint point is that I cannot jump to steps/skip steps or don’t know how to jump to steps/skip steps for a prospect in sequence. Additionally since the templates are stored separately from the sequences they are associated with it causes additional clean up work when editing anything. Outreach also does not auto load when on the home tab, small thing but can make it misleading if not constantly reloading the page. **What problems is Outreach solving and how is that benefiting you?** Outreach operates as our hub for creating sequences and tasks after prospecting leads to work in the sales lifecycle for outreach. It is our go to source for what needs to be done for the day. ### 7. Beginner-Friendly Interface Makes Building Sequences Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Rashi D. | US Healthcare Experience Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Outreach?** The sequences that I make, It is easy to understand and you can close and activate and move steps easily, I like the interface as it is beginner friendly **What do you dislike about Outreach?** The interface feels cluttered and takes a while to navigate comfortably. Syncing issues with Salesforce can be frustrating things don't always update in real time. Customer support has also been hit or miss when you actually need help resolving something quickly. **What problems is Outreach solving and how is that benefiting you?** It keeps sales reps consistent with follow-ups through structured sequences, so no lead gets forgotten. It's helped standardize outreach across the team, which means better results overall. The biggest win is simply saving reps time so they can focus on actual selling. ### 8. Outreach!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Outreach?** Precision Sequencing & Automation: Being able to build multi-channel Sequences (email, phone, and LinkedIn) helps ensure that no lead or client follow-up falls through the cracks. It addresses “manual follow-up fatigue” by automating the routine touchpoints, while still leaving room for deep personalization where it matters most. Conversation Intelligence: The AI-driven Kaia meeting assistant feels like a major win for managers. It delivers real-time coaching cards during calls and then produces structured summaries with clear action items immediately afterward. As a result, the handoff from a “Sales” conversation to an “Implementation” project stays clean and well documented. **What do you dislike about Outreach?** 1. Steep Learning Curve & UI Complexity The Issue: The interface is extremely dense. Because Outreach aims to be a “one-stop shop” for everything from sequencing to conversation intelligence (Kaia), new team members often find the dashboard overwhelming and hard to navigate at first. The Impact: Onboarding a new hire can take weeks rather than days. Even simple tasks—like locating the right button to pause a single prospect in a sequence or tweaking advanced reporting filters - can feel like working through a “maze.” 2. Technical “Glitches” & Integration Friction The Issue: Sync errors with CRMs (like Salesforce) or mailboxes are a recurring pain point. Users sometimes run into duplicated contacts or broken mappings, where something like a “LinkedIn Task” doesn’t properly update the lead status in the primary database. The Impact: These small technical hurdles can disrupt a rep’s flow and momentum, forcing time-consuming data cleanup instead of focusing on actual outreach. **What problems is Outreach solving and how is that benefiting you?** Performance: Solving the "Execution Gap" The problem is inconsistent follow-up and "leaky" pipelines, where potential deals or project handoffs fall through the cracks because everything depends on manual tracking. The benefit is that Outreach addresses this rigor gap by systemizing repetitive work. Its Sequences make sure multi-channel touchpoints - email, phone, and LinkedIn - happen automatically and on schedule. For my team, that translates into a 20–30% boost in productivity, because we’re not wasting time figuring out who to call next; the platform surfaces the "next best action" based on real-time engagement data. ### 9. Streamlined Prospecting with Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Diego S. | Inside Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Outreach?** I like that Outreach integrates with our CRM, allowing me to easily put most prospects into a sequence. It's easy to send follow-up emails automatically once the prospect is in the sequence. I find it convenient that when someone replies, the sequence stops, so I can manually reach out to the prospect. Sending follow-up and generic emails makes my life easier. **What do you dislike about Outreach?** I would say for the pre-established name on the accounts, once you already have that in your CRM record through a specific partner, Outreach doesn't recognize that and includes the partner name on the email, and that is a bit annoying. An AI integration with the CRM to pull the correct account name would be nice, as of now I need to go to ChatGPT or other AI tools to help me and then paste on the Outreach. **What problems is Outreach solving and how is that benefiting you?** I use Outreach to easily send follow-up emails automatically, integrate with our CRM, and manage prospect sequences. It pauses sequences for manual outreach if someone replies, making my workflow easier. ### 10. Powerful Sales Engagement with Outstanding Mobile Experience **Rating:** 5.0/5.0 stars **Reviewed by:** A.J. A. | SMB & MM Sales Leader - UK , Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Outreach?** I appreciate having Outreach for its ability to dial out and the mobile experience, which is much better than some of the competitors. Running an international team, it was really helpful knowing that my reps in England and Germany could call with no issues. The data insights were really rich and didn't require deep CRM integration. Building a predictable sales engine was important, and the data insights showed how many dials on average it took to make a connect and how many connects led to a meeting, which helped manage headcount. The mobile experience is great as I spend a lot of time out and about, and I can easily hop on the Outreach app to get those rich insights in real-time. Additionally, the initial setup was really easy. The team was very supportive and hands-on, and the solution itself isn't complicated, making it very easy to navigate, which is important for our geographically dispersed team with different levels of sales engagement experience. **What do you dislike about Outreach?** Yeah. I mean, for me, it was primarily just the cost. So for a large multinational organization, the cost was okay. But as you move into smaller headcount organizations, it was just too expensive. **What problems is Outreach solving and how is that benefiting you?** I use Outreach for managing pipe generation and deal progression. It helps my team dial out seamlessly and provides rich data insights without deep CRM integration, which is great for tracking sales metrics on the go. ## Outreach Discussions - [What are the other best ways Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) - 2 comments, 2 upvotes - [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) - 2 comments, 2 upvotes - [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) - 2 comments, 1 upvote - [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) - 2 comments, 1 upvote - [Is there a way to distinguish new employees that start at a current customers company and cold prospects when they come into the system from a hubspot integration?](https://www.g2.com/discussions/is-there-a-way-to-distinguish-new-employees-that-start-at-a-current-customers-company-and-cold-prospects-when-they-come-into-the-system-from-a-hubspot-integration) - 1 comment, 1 upvote - [View Outreach pricing details and edition comparison](https://www.g2.com/products/outreach/reviews/outreach-review-12709572?section=pricing&secure%5Bexpires_at%5D=2026-05-27+16%3A43%3A11+-0500&secure%5Bsession_id%5D=915ffa54-a225-4676-a1ef-448754612f50&secure%5Btoken%5D=3f579db45eaae245edd00e0b72ffcbfbc0c170964d32608fcbf20d4a8b214832&format=llm_user) ## Outreach Integrations - 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[Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Outreach Features **Lead Facilitation** - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Management** - Live Pipeline Management - Account-Based Analytics - Activity Tracking **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Outreach Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,608 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,496 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)