Reviews Summary: IT Service Management (ITSM) Software with Performance Logging Features
Currently there are 14 IT Service Management (ITSM) software products with Performance Logging features listed on G2, and together they have generated 1,969 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review IT Service Management (ITSM) software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 14 IT Service Management (ITSM) software products that have Performance Logging features based on those criteria:
- Quality of Support: 8.7/10 average user rating
- Ease of Use: 8.6/10 average user rating
- Ease of Setup: 8.2/10 average user rating
To help you compare and find the best IT Service Management (ITSM) software product with the right Performance Logging functionality for your business, we have gathered some additional details and FAQs below.
What IT Service Management (ITSM) products with Performance Logging features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular IT Service Management (ITSM) software products with Performance Logging capabilities according to G2 users:
- Freshservice is rated 4.6-stars and has 663 reviews
- SysAid is rated 4.5-stars and has 427 reviews
- SolarWinds Service Desk is rated 4.4-stars and has 274 reviews
What IT Service Management (ITSM) software products with Performance Logging capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated IT Service Management (ITSM) software products with Performance Logging capabilities:
- Freshservice is rated 4.6-stars with 663 reviews.
- SysAid is rated 4.5-stars with 427 reviews.
- SolarWinds Service Desk is rated 4.4-stars with 274 reviews.
- Hornbill Service Manager is rated 4.5-stars with 114 reviews.
- Alloy Navigator is rated 4.5-stars with 23 reviews.
Which software products with Performance Logging features are the highest rated on G2?
These are the IT Service Management (ITSM) software products offering Performance Logging capabilities and have the highest ratings:
- Freshservice has received 663 reviews and is rated 4.6-stars.
- SysAid has received 427 reviews and is rated 4.5-stars.
- Hornbill Service Manager has received 114 reviews and is rated 4.5-stars.
- SolarWinds Service Desk has received 274 reviews and is rated 4.4-stars.
- TeamDynamix IT Service Management has received 51 reviews and is rated 4.4-stars.
Review Snippets for IT Service Management (ITSM) Software with Performance Logging Features
| Questions | Responses |
|---|---|
| Here is what users liked best about IT Service Management (ITSM) software with Performance Logging features. |
Freshservice: "What I like best is, this ticketing system meets all our needs & then some."
- Ms. Kieshia T., IT Helpdesk Dispatcher
(Fairway Group Holdings Corp.), Enterprise (> 1000 emp.)
SysAid: "It's Easy to use and End-user experience is satisfactory. Translations in other languagues are quite simple to implement and this tool is quite well documented."
- María M., en General Cable, Enterprise (> 1000 emp.)
SolarWinds Service Desk: "I like that I can figure out most of the functions that I need by looking around, the layout makes good logical sense."
- Randy B., Managed Service Provider, Mid-Market (51-1000 emp.)
|
| Here is what users liked least about IT Service Management (ITSM) software with Performance Logging features. |
BMC Helix ITSM: "Terrible use of web based Technology. Elements don't flow, doesn't use space effectively."
- Robert M., IT Tech Supervisor at State of Michigan, Enterprise (> 1000 emp.)
SolarWinds Service Desk: "Not being able to automatically assign to another group queue after task completion has been checked off."
- Anthony D., Information Systems Service Engineer III, Enterprise (> 1000 emp.)
SysAid: "I do not enjoy the interface or the way the email alerts come through."
- Laura D., Writer, Editor and Recipe Developer, Mid-Market (51-1000 emp.)
|
| These are what users recommend to others considering popular IT Service Management (ITSM) software products with Performance Logging capabilities. |
Freshservice: "Give it a try, it's Awesome! !!!"
- Ms. Kieshia T., IT Helpdesk Dispatcher
(Fairway Group Holdings Corp.), Enterprise (> 1000 emp.)
SolarWinds Service Desk: "import functions need improvement, API support is ok, but importing multiple records has been impossible so far
reporting needs improvement to the interface
"
- Randy B., Managed Service Provider, Mid-Market (51-1000 emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Freshservice: "This ticketing system encourages communication between store techs & office staff."
- Ms. Kieshia T., IT Helpdesk Dispatcher
(Fairway Group Holdings Corp.), Enterprise (> 1000 emp.)
SysAid: "We are solving the management of our incidents and changes. We are focussed in ITIL methodology and SysAid help us with that."
- María M., en General Cable, Enterprise (> 1000 emp.)
SolarWinds Service Desk: "IT Support Desk, Customer Service Centre and Network Computer Audit"
- Randy B., Managed Service Provider, Mid-Market (51-1000 emp.)
|
