Zingtree Reviews & Product Details

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs

Product Website

Seller

Zingtree

Discussions

Zingtree Community

Languages Supported

English

Overview by

Marc Chabot

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Zingtree Integrations

(6)

Verified by Zingtree

Zingtree Media

Zingtree Demo - Zingtree embedded in a CRM

Integrate Zingtree with your existing software suite to make everything more powerful

Zingtree Demo - Embed Zingtree on a website for customer self help

Empower customers to answer their own questions, choose between products, or generate price quotes

Empower customers to answer their own questions, choose between products, or generate price quotes

Zingtree Demo - View your team and users

View agents and analytics about their usage of the product

Zingtree Demo - Create & link workflows together

Turn complex processes into clear actions so people know the next best action to take

Zingtree Demo - View workflows with roles-based access controls

Enterprise-level permissioning & security is part of all workflows

Discover how Zingtree’s AI-powered decision tree platform can help you to bring your systems and data together, empowering your agents and customers with quick query resolutions. Transform self-service, uncover and implement automation oppo

Official Downloads

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Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/21/2023

"Best App Around!!"

5/5

What do you like best about Zingtree?

Build beautiful, interactive decisions you can put them wherever you need them! The most effective way to guide the agents and very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Sometimes have glitches making it hard to make calls or read what is needed. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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First off, thanks for calling us the "Best App Around"! That's music to our ears. We’re stoked to know that Zingtree’s interactive decision-making features are making a difference for your agents.

However, the last thing we want is glitches interrupting your workflow. We're on it, aiming for smoother experiences in the future.

Cheers to streamlining processes and boosting efficiency! Thanks for sharing how Zingtree is helping you out. Keep rocking!

Iliana C.

Mid-Market (51-1000 emp.)

8/7/2023

"Helpful Tool for Step by Step instructions."

4/5

What do you like best about Zingtree?

What I find most helpful is the ability to have content presented stepwise. Following from one instruction to the next as the call flows. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I dislike not being able to search Zingtree by customer scenarios. For example search for a call flow based on the request of the customer. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Dear Iliana, thank you for taking the time to share your feedback on Zingtree. We genuinely value the insights of our users, and it's great to hear from you.

We're thrilled to learn that you appreciate Zingtree's stepwise content presentation, making call flows smoother and more intuitive. Ensuring seamless transitions from one instruction to the next is central to our design philosophy, and it's heartening to see it positively impacting your experience.

Regarding your feedback about the search functionality, we genuinely understand the importance of quickly accessing specific content based on customer scenarios. We have good news on this front: we're actively working on a more advanced search functionality to address exactly this need. Stay tuned for the updates; we're confident this enhancement will make your experience even better.

Mike J.

Enterprise (> 1000 emp.)

9/12/2023

"Fantastic product with a great support team"

5/5

What do you like best about Zingtree?

It's so easy to use in comparison to other products. We were able to ramp up so quickly and therefore begin to realise benefits almost immediately. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

There's very little i'd change other than perhaps further enhancements to reporting capabilities. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hey Mike, thanks for the review! Thrilled to hear Zingtree has streamlined agent training for your team. Point taken on enhancing our reporting capabilities—we're on it. Stay tuned for updates, and appreciate the nudge in the right direction.

Luis V.

Small-Business (50 or fewer emp.)

3/16/2023

"Zingtree is terrifically useful"

5/5

What do you like best about Zingtree?

What I like the most about zingtree is how useful it turns when providing service to my consumers as we follow a flow that cannot fail because according to what the consumer answers, it has the next step to follow, for example if the consumers says that their product no longer lights up not eveen when switching sections then you know that warranty exchange woud be required and that is lovely. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I dislike that everynow and then it has bugs and does not copy the information properly as it is link to Gladly therefore I think that you folks should look into getting the proper adjustments for those bugs to be minimum and that would gratly improve the experience using zingtree as well as Gladly Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

ZingTree is solving issues such as looking for a supervisor because I do not know what to reply to the specific consumer. Whatever my consumer reply is, it always has an accurate answer. It saves time and keeps consumer frustration away because they get frustrated when you do not know how to reply to their inquiries. Review collected by and hosted on G2.com.

Cesar E.

Small-Business (50 or fewer emp.)

4/6/2023

"Zingtree is easy to use."

5/5

What do you like best about Zingtree?

Zingtree is easy to use, accurate step by-step, and easy to customize to your needs with the best result for your consumers and easy guidance for your employees. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The downsize to Zingtree is very simple there is no dislike on my part or the business aspect of the outcome it gives you so there is nothing negative on my part. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/3/2023

"Streamline Complex Processes"

4/5

What do you like best about Zingtree?

All of our employees are able to have the same information, up to date, in one central location. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Takes some getting used to when editing, if this is not your background. The online tutorials and the customer service helps you navigate any issues. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thank you for sharing your experience with Zingtree. It's rewarding to hear that our platform provides a centralized location for all your employees to access up-to-date information.

We acknowledge the feedback on the editing learning curve and recognize the importance of user-friendliness, especially for those who may not have a background in this area. In response to this, we're investing in adding more comprehensive online tutorials and are actively working to streamline the editing process. Your insights play an instrumental role in shaping these improvements.

Thanks once again for your valuable input. We're committed to making your Zingtree experience even better.

Miguel A.

Small-Business (50 or fewer emp.)

3/8/2023

"Zingtree experience"

5/5

What do you like best about Zingtree?

It's easy and very efficient, all you have to do is follow the flow that best suits the problem or issue that you are working on. Also love the fact that it integrates with gladly. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I believe it is not so much of zingtree itself having problems, rather the flows that are input. Sometimes it acts somewhat slow but that case is not on a regular basis. Review collected by and hosted on G2.com.

Verified User in Chemicals

Enterprise (> 1000 emp.)

7/13/2023

"Great tool, really easy to use"

5/5

What do you like best about Zingtree?

super easy to use and get started with. Love that there is no implemnetion needed, its all easy to do and they have a great knowledge base for support. excellent support from the team also Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

some of the advanced features require some practice and guidance if you are not a coder Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thank you for your positive feedback! We're pleased to know you found our tool user-friendly and our support helpful. Regarding the complexity of advanced features, we understand that some of them can be challenging without coding knowledge. We're working to simplify these features and provide more in-depth guides, making them accessible to everyone.

Verified User in Consumer Electronics

Mid-Market (51-1000 emp.)

6/22/2023

"Excellent decision tree software that allows flexible connections to multiple systems"

4/5

What do you like best about Zingtree?

I'm able to use an iFrame to embed zingtree in another tool, and pipe in all the variables I need. I love that I can create flexible, internal logic in Zingtree to make some really nuanced decisions without writing any code. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The loading time in the editor can take a while if you've gotten to a "larger" size tree. The end user experience is still quick, so no issues there. Review collected by and hosted on G2.com.

Andy S.

Contact Center Operations Manager

Small-Business (50 or fewer emp.)

12/9/2022

"Essential for high performance!"

4.5/5

What do you like best about Zingtree?

Zingtree is very easy to use and implement, and the updates to the user interface in mid-2022 made scriptwriting much easier. Their support team is excellent and quick to respond. The variety of use of the tool - both internally (agent-facing) or externally (customer-guided) - really aids in a lot of use cases. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Some of the features that were part of their classic version were not brought over into the new UI. I understand that many of them are currently on the roadmap. Review collected by and hosted on G2.com.