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Zingtree Reviews & Product Details - Page 8

Zingtree Overview

What is Zingtree?

Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise applications. Our AI platform analyzes your data to build workflows that trigger relevant actions while reducing resolution times. One foundational platform that works across channels for the agent and customer experience, securely deployed and managed by business users. We specialize in Customer Support Workflow Automation for B2C enterprises, particularly those with complex products, stringent regulatory compliance and diverse customer segments. Our primary industry focus includes Healthcare, Financial Services, Insurance, and Consumer Products & Services. - Reduce agent ramp time by up to 85% - Cut up to 70% of your contact center costs - Automate up to 50% of your ticket volumes

Zingtree Details
Product Website
Languages Supported
English
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Product Description

Zingtree is an online toolkit for creating interactive decision trees and troubleshooters, which empowers companies to give their customers a quick, efficient way of getting answers quickly.


Seller Details
Seller
Zingtree
Company Website
Year Founded
2020
HQ Location
Palo Alto, US
Twitter
@zingtree
257 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Description

Zingtree transforms customer support for B
C enterprises by automating complex workflows and integrating seamlessly with enterprise applications. Our AI platform analyzes your data to build workflows that trigger relevant actions while reducing resolution times. One foundational platform that works across channels for the agent and customer experience, securely deployed and managed by business users. We specialize in Customer Support Workflow Automation for B
C enterprises, particularly those with complex products, stringent regulatory compliance and diverse customer segments. Our primary industry focus includes Healthcare, Financial Services, Insurance, and Consumer Products & Services. At Zingtree, our company values are Action, People, Expertise, Transparency, and Ownership. Our culture drives us to innovate and deliver exceptional solutions for our customers.


Marc C.
MC
Overview Provided by:

Recent Zingtree Reviews

Samuel B.
SB
Samuel B.Small-Business (50 or fewer emp.)
4.5 out of 5
"Una herramienta de flujo sencilla y fácil de usar"
Los flujos son fáciles de preparar y de seguir, muy intuitivos.
Jonathan  M.
JM
Jonathan M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy tool to use"
That it is conected to Gladly and provides a knowledge base and steps to guide you through helping a consumer out.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Great product for simple logic tree-based assessment tools"
Its simplicity. A lot of other toosl in the same place I are overly complicated to use - including other no-code solutions. I was up and running an...
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Zingtree Media

Zingtree Demo - Zingtree embedded in a CRM
Integrate Zingtree with your existing software suite to make everything more powerful
Zingtree Demo - Embed Zingtree on a website for customer self help
Empower customers to answer their own questions, choose between products, or generate price quotes
Zingtree Demo - No-code authoring tool
Empower customers to answer their own questions, choose between products, or generate price quotes
Zingtree Demo - View your team and users
View agents and analytics about their usage of the product
Zingtree Demo - Create & link workflows together
Turn complex processes into clear actions so people know the next best action to take
Zingtree Demo - View workflows with roles-based access controls
Enterprise-level permissioning & security is part of all workflows
Discover how Zingtree’s AI-powered decision tree platform can help you to bring your systems and data together, empowering your agents and customers with quick query resolutions. Transform self-service, uncover and implement automation oppo
Play Zingtree Video
Discover how Zingtree’s AI-powered decision tree platform can help you to bring your systems and data together, empowering your agents and customers with quick query resolutions. Transform self-service, uncover and implement automation oppo
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Video Reviews

76 Zingtree Reviews

4.5 out of 5
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76 Zingtree Reviews
4.5 out of 5
76 Zingtree Reviews
4.5 out of 5

Zingtree Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ZingtreeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Services
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zingtree?

I love how you can reuse modules in different trees. Libraries are a time saver when you need to update information displayed in dozens of trees. In all, it gives me the flexibility I need when creating scripting and step-by-step instructions. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Sometimes moving modules freely can be a challenge, but so far, I haven't found something the makes me dislike this product Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

It allows me to use centralized modules that can be called into several other trees; this makes creating new trees a breeze because just referencing the Library entry is all that's needed. Review collected by and hosted on G2.com.

EB
Content Author
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Zingtree?

I like that Zingtree allows its users to make precise decision trees. I also like that we are able to send emails directly from the trees to our customers. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I dislike that there are some formatting issues with the new version of Zingtree and some bugs that need to be fixed. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

We are able to show our agents set-by-step instructions for different tasks with images which we weren't able to do before. Review collected by and hosted on G2.com.

LR
National Contact Center Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Zingtree?

Ease of use, very intuitive, easy to train, extremely customizable, realtime updates. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

While editing the amount of time to load each tree. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

Inbound sales call scripting. Review collected by and hosted on G2.com.

Angela F.
AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zingtree?

I like that this website allows for a forum where scripts can be stored. I also like that there is the ability to edit the scripts, upload them to a tree, and branch out all of the scripts from one central hub. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Unfortunately, there are a lot of things I do not like on the app. The app does not allow for thorough understanding. The people who work for the company do not reach out to ensure you know how to operate the system. There is no communication from their team to ours. I also do not like that the scripts are extremely difficult to upload. When uploaded, you cannot see the actual nodes of the tree. You have to click the trick then the node to access the script. The nodes also do not always save properly, and almost always repopulate into a different format. Review collected by and hosted on G2.com.

Recommendations to others considering Zingtree:

Get very familiar with the website before uploading scripts and nodes. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

We have solved the issue of making sure all of our customer service reps have access to our scripts. We were having issues with our team members saying the wrong thing, or not saying exactly what was on our script. This service allows for us to get the same script to every single customer service rep we have in the country. They are able to access the script and speak identical to what another representative would be able to say. A lot of our other representatives seem to like the service, but I find it very confusing. Review collected by and hosted on G2.com.

Paige S.
PS
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Zingtree?

I love that we can plug in our scripts so newer people working here can understand go in and read our scripts. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I dislike that Zingtree glitches and all of the scripts do not upload correctly. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

We are helping people train, and become part of the company. Review collected by and hosted on G2.com.

Lalit M.
LM
Customer service
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zingtree?

This software provides great support to customer. It gives correct decision, consistence client experience. greatly reduce on long time. I like the easy set up of new trees. it is also easy to find out how to use this system. It is great technical support and professional application. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

It is not easy to navigate. The virtual design is also very difficult. it is not easy to understand. many time it does not give correct report. sometimes training is not easy. time out is very fast sometimes I lost my changed tree which is very frustrating. Review collected by and hosted on G2.com.

Recommendations to others considering Zingtree:

overall it is excellent app, i recommended it. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

overall, this software is excellent support to customer and provides right decision. now this time I am not using this software because sometimes, time out is too fast, which makes me frustrating. Review collected by and hosted on G2.com.