Zingtree Reviews & Product Details - Page 4

Ease of integration and management, maintenance is a breeze, can be handed over to anyone without technical knowledge.

We chose zingtree over other competitors because of everything listed above Review collected by and hosted on G2.com.

For our organization, there have been no downsides or anything not realized with the solution.

Being able to add video of technical processes would be helpful for the agent to fully explain the steps in greater detail Review collected by and hosted on G2.com.

I love that Zingtree can be used for so many different types of processes and that I don't need a coding background to use it. The tutorials and support team have been extremely helpful as I learn to use the tool. Overall, I love using Zingtree and am excited to see how it helps our team. Review collected by and hosted on G2.com.

I wish the reporting in Zingtree were more cohesive. There is so much information but it's spread out in multiple reports making it harder to gather and understand. Review collected by and hosted on G2.com.

Its actually really simple, i like the way that everything is there and you got multiple options to not follow the flow when its necessary Review collected by and hosted on G2.com.

sometimes i feel thats it needs a little bit more of accesibility, some option feel like they are hidden Review collected by and hosted on G2.com.

It has developed the troubleshooting so easy to understand either for us, the agents and for the customers. Review collected by and hosted on G2.com.

Everything is perfectly fine, if there is something that needs to improve, they will fix it right away. Review collected by and hosted on G2.com.

Interactive scripting can offer several advantages when applied to call centers. Call centers are environments where agents handle a large volume of customer interactions over the phone, and interactive scripting can help streamline these interactions, enhance customer service, and improve agent efficiency. Here are some ways in which interactive scripting can be beneficial in a call center:

Consistent and Accurate Information: Interactive scripts can guide call center agents through standardized procedures and information, ensuring that they provide accurate and consistent responses to customer queries. This reduces the chances of errors and misinformation.

Efficient Onboarding and Training: New call center agents can benefit from interactive scripts that walk them through various scenarios, helping them become familiar with different types of customer interactions, responses, and protocols. This can accelerate the onboarding process and reduce training time.

Improved Customer Service: Interactive scripts can prompt agents with relevant questions and responses based on the customer's inquiry or issue. This ensures that agents address customer needs effectively and efficiently, leading to better customer satisfaction. Review collected by and hosted on G2.com.

sometimes it crashes making it hard to take calls. Review collected by and hosted on G2.com.

There is a great deal of flexibility to Zingtree when creating decision trees that support teams can use! It is also straight forward as an author or a user when using the tool. Review collected by and hosted on G2.com.

This is currently being worked on, but having an integrated search would be helpful for our support teams! Currently the search tool is not as robust in either the authoring tool or in the agent portal. It can be a bit more finicky than expected. Review collected by and hosted on G2.com.

It provides a specific guideline to properly handle several different scenarios and maintain a good control over the customer experience. Review collected by and hosted on G2.com.

Sometimes it prompts certain technical errors. Review collected by and hosted on G2.com.

Zingtree is an incredibly valuable tool for our Contact Center Staff to provide assistance in all areas. As a developer, I find the application to be very user-friendly and easy to navigate. Review collected by and hosted on G2.com.

Zingtree is an excellent tool for any business as it offers numerous add-in features that promote efficiency in the workplace. There are no downsides to using this all-inclusive application. Review collected by and hosted on G2.com.

I like how easy it is to create trees and nods. Its efficient, easy to use and helps our agents get all the information they need to assist our users. Review collected by and hosted on G2.com.

The search functionality is not good enough. I would like a search option like google to really be able to find information without going through all the trees Review collected by and hosted on G2.com.

Zingtree has made it so easy to find and share information, and the agents who use it have been reporting nothing but wonderful thing.

Here are some of the specific benefits that we have seen from using Zingtree:

Increased efficiency: Zingtree has helped us to streamline our processes and make it easier for agents to find the information they need. This has led to a significant increase in efficiency, as agents are able to resolve customer issues more quickly.

Improved customer satisfaction: Zingtree has also helped us to improve customer satisfaction. Customers appreciate the fact that they can get help quickly and easily, and they are more likely to rate their experience as positive when they use Zingtree.

Reduced costs: Zingtree has helped us to reduce costs by reducing the amount of time that agents spend on repetitive tasks. This has freed up agents to focus on more complex issues, and it has also led to a reduction in the number of support tickets that we receive.

Increased scalability: Zingtree is a scalable solution that can easily be adapted to meet the needs of our growing business. We have been able to add new features and functionality to Zingtree without having to make any major changes to the platform.

Excellent customer support: Zingtree has excellent customer support. The team is always quick to respond to our questions and they are always willing to help us troubleshoot any issues that we may have.

Overall, I am very happy with Zingtree. It is a powerful tool that has helped us to improve efficiency, customer satisfaction, and cost savings. I would highly recommend Zingtree to any organization that is looking for a way to improve their customer service operations. Review collected by and hosted on G2.com.

The mobile app is not as user-friendly as the desktop version. Zingtree offers a mobile app, but it is not as user-friendly as the desktop version. This can be a drawback for businesses that need their employees to be able to access Zingtree on the go. Other than that, it is Review collected by and hosted on G2.com.