Zingtree Reviews & Product Details

I love how Zingtree takes all of the guesswork out of the equation for an agent using this platform for scripting while taking calls, and qualifying callers. This dynamic scripting tool will allow you to put all qualifying factors into a tree, and depending on what answer the agent selects, the script will determine what page they see next, whether it's another qualifying question, an ending to the call, or a transfer. You could also integrate your dialer so that when you reach a certain page in the script, the script will transfer the call. I also love the reporting features that Zingtree offers, they allow you to track everything an agent clicked on, and what they saw, on every call they took. Review collected by and hosted on G2.com.

The only disadvantage about Zingtree is there seems to always be a delay waiting for the script to pop up at the beginning of calls. This lag makes it a little awkward for new users to start the introduction of their calls. The other disadvantage is that if you rely on Zingtree for scripting, qualifying, and transferring calls, you will be temporarily out of business if and when the server goes down and there are any tech issues. Review collected by and hosted on G2.com.

Fast, fluid platform with options for integration. Good, attentitive customer service and start up support. They are frequently updating there product to make it meet the ever changing needs of the business landscape. The also can integrate with your organizations technology. Review collected by and hosted on G2.com.

Customization to meet org's needs requires coding manipulation. Wish that they were more plug and plug templates available. Review collected by and hosted on G2.com.

Quick and easy to edit the trees. We could build out hierarchical processes or qeustions trees quickly. Review collected by and hosted on G2.com.

Zingtree is very small company, so getting help can occasionally require some patience. However, they have always been very helpful once you reach them. Review collected by and hosted on G2.com.

With Zingtree, processes can be detailed in an easy and intuitive way, helping the attendant to carry out the entire process confidently. Review collected by and hosted on G2.com.

It would be interesting to have a search tool that would look for information within the nodes Review collected by and hosted on G2.com.

Zingtree totally changes how we make decision trees and guides. It's super easy to use, which I love. Dragging and dropping makes building trees a breeze. The visuals make complex stuff simple. Plus, the interactive design keeps users engaged. It's way beyond what I expected! Review collected by and hosted on G2.com.

Plus, the analytics and reports were a headache. The data was unclear, and the reports lacked detail. It was tough to figure out how users were using our content. We felt pretty lost without better insights. Review collected by and hosted on G2.com.

I am a manager and my agents inform me that the tool is simple to use making it easier for them to do their job. Review collected by and hosted on G2.com.

I wish more people could have access to perform the function. Review collected by and hosted on G2.com.

Zingtree is very user friendly and is intuitive. My team was able to become self-sufficient in building complex decision trees with only a short training session. The decision trees that we design in Zingtree is taking the ambiguity out of the decision making for our customer service agents, and is enabling a more consistent and streamlined process. Review collected by and hosted on G2.com.

The only aspect that took a bit longer to figure out was making the summary nodes so that based on the users responses, it would summarise the outcomes for the user. But after a few different tress with this feature, my team has started to get the hang of it. Review collected by and hosted on G2.com.

ZingTree has allowed us to offer Knowledge resources for our Customer Service team that are years ahead of our previously used software. Being able to tailor content in the form of process flow decision trees, internal knowledge articles, or even external self-service resources to deflect contacts has given us the flexibility to continue growing in efficiency gains even now after 3 years of using their product. The software has paid for itself many times over with the reduction in AHT that we have experienced, and their support staff is amazing! Review collected by and hosted on G2.com.

The only limitation we've run into thus far with the software is in using it for multiple markets that might share content, and locking down which content displays based on market location. We've found an acceptable solution for now, and their development team is working with us for a more permanent programmatic solution. Review collected by and hosted on G2.com.

I appreciate Zingtree's ability to create interactive decision trees, customization options, analytics and reporting capabilities, integration capabilities, and collaboration and version control features. It is a powerful tool that enhances customer support, troubleshooting processes, and guided workflows. Review collected by and hosted on G2.com.

While Zingtree offers valuable features such as interactive decision trees, customization options, and analytics capabilities, it may have a learning curve for new users and limited visual customization options. Managing large decision trees can also become complex, and the tool may have limitations in terms of advanced automation and pricing structure. Review collected by and hosted on G2.com.

that whichever question you may have regarding probate gets aswered same time Review collected by and hosted on G2.com.

it mainly focuses on probate sales and it should include other matters Review collected by and hosted on G2.com.