Zingtree Reviews & Product Details

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the first Deterministic Agentic AI platform for complex CX. Zingtree’s no-code, enterprise-grade workflow automation platform empowers CX, support, and operations leaders across 400 organizations and 50+ countries to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs

Product Website

Seller

Zingtree

Discussions

Zingtree Community

Languages Supported

English

Overview by

Marc Chabot

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Zingtree Integrations

(7)

Verified by Zingtree

Zingtree Media

Zingtree Demo - Zingtree embedded in a CRM

Integrate Zingtree with your existing software suite to make everything more powerful

Zingtree Demo - Embed Zingtree on a website for customer self help

Empower customers to answer their own questions, choose between products, or generate price quotes

Empower customers to answer their own questions, choose between products, or generate price quotes

Zingtree Demo - View your team and users

View agents and analytics about their usage of the product

Zingtree Demo - Create & link workflows together

Turn complex processes into clear actions so people know the next best action to take

Zingtree Demo - View workflows with roles-based access controls

Enterprise-level permissioning & security is part of all workflows

Discover how Zingtree’s AI-powered decision tree platform can help you to bring your systems and data together, empowering your agents and customers with quick query resolutions. Transform self-service, uncover and implement automation oppo

Official Downloads

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Verified User in Consumer Goods

Enterprise (> 1000 emp.)

8/13/2024

"zingtree has brought great agility to my company's service."

4.5/5

What do you like best about Zingtree?

With Zingtree, processes can be detailed in an easy and intuitive way, helping the attendant to carry out the entire process confidently. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

It would be interesting to have a search tool that would look for information within the nodes Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the great review! It’s awesome to hear Zingtree is making your processes smoother. We actually do have a search feature that lets you find knowledge within nodes—check out this link: https://zingtree.com/en/product/cx-answers. Reach out to your account manager, and they can get it set up for your team.

See how Zingtree improved

Briana B.

Operations manager

Mid-Market (51-1000 emp.)

8/16/2023

"Navigational Brilliance: A Review of Zingtree"

5/5

What do you like best about Zingtree?

Zingtree totally changes how we make decision trees and guides. It's super easy to use, which I love. Dragging and dropping makes building trees a breeze. The visuals make complex stuff simple. Plus, the interactive design keeps users engaged. It's way beyond what I expected! Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Plus, the analytics and reports were a headache. The data was unclear, and the reports lacked detail. It was tough to figure out how users were using our content. We felt pretty lost without better insights. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Dear Briana, thank you for your feedback on Zingtree! We're thrilled that our interface and decision tree features meet your needs.

However, we acknowledge the challenges you've faced with our analytics and reporting. Being in the dark about user interactions is never the experience we aim for. We're working to improve these aspects for clearer and more in-depth insights!

Gabriela M.

Manager

Mid-Market (51-1000 emp.)

8/21/2024

"Easy to use"

5/5

What do you like best about Zingtree?

I am a manager and my agents inform me that the tool is simple to use making it easier for them to do their job. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I wish more people could have access to perform the function. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hey Gabriela, thanks for the great feedback! We’re glad to hear your agents find Zingtree easy to use—it’s what we aim for. We appreciate your note about access, and we’re always working on ways to make things even better.

Verified User in Insurance

Mid-Market (51-1000 emp.)

1/23/2024

"Complex decision making made simple"

5/5

What do you like best about Zingtree?

Zingtree is very user friendly and is intuitive. My team was able to become self-sufficient in building complex decision trees with only a short training session. The decision trees that we design in Zingtree is taking the ambiguity out of the decision making for our customer service agents, and is enabling a more consistent and streamlined process. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The only aspect that took a bit longer to figure out was making the summary nodes so that based on the users responses, it would summarise the outcomes for the user. But after a few different tress with this feature, my team has started to get the hang of it. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

Zingtree is a great tool for guiding users through a structured journey to making complex decisions. It means that users don't need to memorise every single step in a process, they only need to know which Zingtree decision tree to use and they're all set! It is saving time for both the customer facing agents, back office agents, and the customer. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the awesome review! We’re glad to hear Zingtree is making it easy for your team to build decision trees and streamlining your customer service. Happy to hear your team is getting the hang of summary nodes too. Keep it up!

Tony G.

Consumer Goods

Enterprise (> 1000 emp.)

10/26/2023

"A Game Changer for Customer Service"

5/5

What do you like best about Zingtree?

ZingTree has allowed us to offer Knowledge resources for our Customer Service team that are years ahead of our previously used software. Being able to tailor content in the form of process flow decision trees, internal knowledge articles, or even external self-service resources to deflect contacts has given us the flexibility to continue growing in efficiency gains even now after 3 years of using their product. The software has paid for itself many times over with the reduction in AHT that we have experienced, and their support staff is amazing! Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The only limitation we've run into thus far with the software is in using it for multiple markets that might share content, and locking down which content displays based on market location. We've found an acceptable solution for now, and their development team is working with us for a more permanent programmatic solution. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

ZingTree has allowed us to format our more complex customer service processes into easy-to-follow workflows that even the newest employee can follow. This has allowed us to vastly decrease the number of contacts that previously had to be escalated to Tier-2 specialists for help. Our agents are much more empowered in their abilities than what could previously be achieved with our out-of-the box article-only style knowledge base. Their new AI search is also going to help speed up the amount of time CSRs spend looking for solutions. Review collected by and hosted on G2.com.

Joel A.

Mid-Market (51-1000 emp.)

12/12/2023

"Best Integration Software"

5/5

What do you like best about Zingtree?

I appreciate Zingtree's ability to create interactive decision trees, customization options, analytics and reporting capabilities, integration capabilities, and collaboration and version control features. It is a powerful tool that enhances customer support, troubleshooting processes, and guided workflows. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

While Zingtree offers valuable features such as interactive decision trees, customization options, and analytics capabilities, it may have a learning curve for new users and limited visual customization options. Managing large decision trees can also become complex, and the tool may have limitations in terms of advanced automation and pricing structure. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

Zingtree has been a valuable asset in our call center operations. It helps us manage call flows and automate tasks such as email communication. The interactive decision trees ensure consistent handling of calls, while customization options allow us to tailor the system to our needs. Despite a learning curve and limited visual customization, Zingtree has significantly improved our efficiency and customer satisfaction. Review collected by and hosted on G2.com.

Kwanele M.

Payment operations specialists

Mid-Market (51-1000 emp.)

8/15/2024

"informative"

5/5

What do you like best about Zingtree?

that whichever question you may have regarding probate gets aswered same time Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

it mainly focuses on probate sales and it should include other matters Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hey Kwanele, thanks for your review! We’re glad to hear Zingtree is helping you get quick answers to your probate questions. We appreciate your feedback on expanding the focus beyond probate sales—definitely something we’ll keep in mind as we continue to develop the platform.

Jonathan M.

team lead

Small-Business (50 or fewer emp.)

12/8/2023

"Great Tool for Customer Service"

5/5

What do you like best about Zingtree?

What I like best about Zingtree is the ease of use. I like the fact that everything is user-friendly and that you can easily navigate through the flow's without any trouble and all the information is at your finger tips. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The only dislike I have for Zingtree is the fact that everything looks really plane. I also dislike the fact that it does not pop up automatically and any information added requires it to be open again. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

7/6/2023

"Simple and easy use"

5/5

What do you like best about Zingtree?

Very user friendly and super easy to learn. There are a ton of options and ways you can customize your own tree. I love that I can pull a lot of information off of Five9 and add it into a new tree. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Sometimes depending on the tree and how much information we are pulling in can cause the system to slow down quite a bit. I would love to see some more options as far as customization on our own data or variables. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Everyone at Zingtree appreciates it when a customer takes the extra time to write such a great review. Thrilled to hear that Zingtree has been user-friendly and easy to learn for you. We understand your concern regarding the system slowdown that can occur when working with extensive data. I want to assure you that we are actively addressing this issue.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/15/2023

"Zingtree is helpful for being able to walk agents through a certain path, but needs more capability"

3/5

What do you like best about Zingtree?

The paths can be helpful for agents who are beginners. It provides step by step instructions which can be helpful. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I think that the user interface of Zingtree has room for improvement. The new alpha search function is a step in the right direction, but it can be challenging to navigate the paths of Zingtree. I would love for there to be a function where agents are able to view all information in one path on one page.This would allow agents to use Zingtree more frequently since they would not have to click through a whole path each time.

There also needs to be an easier way to copy a link to a specific node to send to colleagues. Review collected by and hosted on G2.com.