Dustin A.

Operations manager/Digital Engagement

Consumer Goods

Enterprise (> 1000 emp.)

12/7/2022

"Great Product, and Amazing Support"

4.5/5

What do you like best about Zingtree?

I love that Zingtree really listens to its customers. They continually ask for feedback and truly listen. As I have been involved with different beta programs or feedback sessions, many suggestions have been implemented far quicker than I would have ever expected. It has been surprising how much effort they put into understanding our needs and making changes that have a positive impact on our use of the product. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I have run into a very small number of issues after updates to the UI. But their support team has been incredibly quick and receptive to resolving the issue and exceeding my expectations with their support. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

Our product is highly technical. With an entry-level position for our support staff, it has been a constant struggle to find ways to provide the help they need to understand and resolve an issue our members experience. Zingtree has been a very effective solution. We can take the knowledge from training as well as continual feedback from our product quality team to provide quick up to date diagnostics to our front-end. This has decreased handle time, and increased our satisfaction, one-call resolution rate, and our parts and service costs. Review collected by and hosted on G2.com.

Zingtree Reviews & Product Details

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the first Deterministic Agentic AI platform for complex CX. Zingtree’s no-code, enterprise-grade workflow automation platform empowers CX, support, and operations leaders across 400 organizations and 50+ countries to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs

Product Website

Seller

Zingtree

Discussions

Zingtree Community

Languages Supported

English

Overview by

Marc Chabot

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Zingtree Integrations

(7)

Verified by Zingtree

Zingtree Media

Zingtree Demo - Zingtree embedded in a CRM

Integrate Zingtree with your existing software suite to make everything more powerful

Zingtree Demo - Embed Zingtree on a website for customer self help

Empower customers to answer their own questions, choose between products, or generate price quotes

Empower customers to answer their own questions, choose between products, or generate price quotes

Zingtree Demo - View your team and users

View agents and analytics about their usage of the product

Zingtree Demo - Create & link workflows together

Turn complex processes into clear actions so people know the next best action to take

Zingtree Demo - View workflows with roles-based access controls

Enterprise-level permissioning & security is part of all workflows

Discover how Zingtree’s AI-powered decision tree platform can help you to bring your systems and data together, empowering your agents and customers with quick query resolutions. Transform self-service, uncover and implement automation oppo

Official Downloads

(1)

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CX Leader's Guide to Hallucination-Proof AI

G2 reviews are authentic and verified.

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Grzegorz B.

Knowledge Expert

Mid-Market (51-1000 emp.)

10/11/2023

"Zingtree is the best decision tree making tool I've used"

4/5

What do you like best about Zingtree?

I have been using Zingtree for a while now, and I am thoroughly impressed with its capabilities. What I like best about Zingtree is its ability to create interactive decision trees and flowcharts with ease. The platform offers a user-friendly interface that makes the process of building these decision trees a breeze.

Zingtree has proven to be an invaluable tool for our customer support team. We've used it to create interactive troubleshooters that guide our customers through common issues, helping them find solutions quickly. This has not only improved our customer satisfaction but also reduced the workload on our support agents.

Another aspect that stands out is the flexibility Zingtree offers. It's adaptable for a wide range of use cases beyond just customer support. We've also utilized it to create product configurators, making it easier for customers to customize and order products to their specifications. This versatility is a huge advantage for our business.

The analytics and reporting features are robust, providing valuable insights into how customers interact with our decision trees. This has allowed us to continuously refine and optimize our processes based on real data.

Overall, Zingtree has become an essential tool in our toolbox. It's user-friendly, and versatile, and has made a significant impact on our customer service efficiency and customer satisfaction. I highly recommend Zingtree to anyone looking to streamline processes and improve the user experience through interactive decision trees. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

While Zingtree is undoubtedly a helpful tool, it's worth noting that the process of creating more intricate decision trees can be somewhat time-consuming. This aspect could be made more efficient. Additionally, while the platform is user-friendly, beginners might find the initial learning curve a bit steep. However, these minor hurdles are outweighed by the platform's substantial benefits in improving customer support and streamlining our processes. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

Zingtree has been instrumental in addressing several crucial challenges within our business. Firstly, it has significantly improved our customer support processes. By creating interactive decision trees and troubleshooters, we've empowered our customers to find solutions to common issues independently. This has reduced the workload on our support team and enhanced customer satisfaction by providing quick and accurate resolutions.

Furthermore, Zingtree has streamlined internal processes by providing a structured and efficient way to navigate complex tasks and data. This has led to increased productivity and a reduction in errors. We've also leveraged Zingtree for creating product configurators, simplifying the customization process for our customers.

Overall, Zingtree has helped us enhance customer service, boost internal efficiency, and provide a more seamless user experience. The platform's versatility in addressing these challenges has been a significant benefit to our business. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks so much, Grzegorz! We’re thrilled Zingtree’s been such a game-changer for your team. Totally hear you on complex trees taking time, we’re actually working on a new AI tool that’ll make building them way faster and easier. Stay tuned!

Miguel P.

Head of Customer Experience

Small-Business (50 or fewer emp.)

10/21/2025

"The right support for a non-standard implementation"

4/5

What do you like best about Zingtree?

Zingtree has proven to be a valuable asset, primarily due to its integration with Zendesk, our ticketing system. The global team that guided us through both the sales and implementation phases was knowledgeable and approachable, demonstrating a sound ability to tailor their approach to our specific context and technical proficiency. We consistently received prompt and expert support for all our inquiries. After a relatively short learning curve, we found the tool straightforward to use and suited to handle our complex needs. We are eager for the upcoming automation and AI features in our roadmap, which we anticipate will further enhance our operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

To fully leverage the tool's numerous features and options, and to avoid complexity, it's crucial to establish a well-defined knowledge strategy and meticulous process mappings from the outset, as not all team members found it immediately intuitive. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks, Miguel, we’re glad to hear Zingtree has become such a valuable part of your Zendesk setup. You’re right that having a clear knowledge strategy makes all the difference, and we’re excited for you to see what’s coming next with our automation and AI features.

Appreciate the partnership and your trust in Zingtree!

Holly D.

2/18/2026

"Intuitive and Time-Saving Process Tool"

5/5

What do you like best about Zingtree?

I find Zingtree to be a great tool for our website, helping walk our users through complex business processes. It's very easy to use, and the user interface is intuitive, making it simple to adjust existing trees. I really appreciate how easy it is to embed Zingtree or send links to the trees, which really suits our process. Managing and updating decision trees became super straightforward with Zingtree, and onboarding was incredibly easy. I think it's an amazing tool, and I give it a 10 out of 10 in terms of recommending it. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

NA Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the review, Holly. We’re glad Zingtree is making it easy to guide users through complex website processes and cut down on manual triage. And we really appreciate the 10/10 recommendation.

Darlene S.

2/9/2026

"Streamlined Patient Scheduling with Thoughtful Scripting"

5/5

What do you like best about Zingtree?

I really like the scripting in Zingtree. I appreciate the empathy used in the scripting, which enhances my experience by keeping the call on track and helping me focus on what I should be asking the patient. It's just a great program. It was very easy to set up and is very user-friendly, which made the transition seamless for me. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I think Zingtree could provide us with a better escalation grid at the end regarding who we should contact. It's better with the GI cases because we just deal with the liaison instead of reaching out to the clinical team. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the review, Darlene! We're really glad to hear the scripting helps you keep the call on track and focus on the right questions when scheduling new patient appointments.

We appreciate the feedback on the escalation grid. If you reach out to your Account Manager, we can talk through what you need and tailor a clearer “who to contact next” step for your team.

Ben C.

Technical Support Specialist 2

Mid-Market (51-1000 emp.)

8/8/2024

"Great service and great people"

3.5/5

What do you like best about Zingtree?

Still nice people and great service. Can be great depending on what you are trying to do with it. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Logic capabilities need mass improvement. If you are doing basic walk through that do not require a lot of logic. It is a great application. If you need to start adding decisions based on math or other logic, it cannot handle it was well as one may need. It is a great application for what it does. Just not one that will work for everyone. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

They seem to always be improving and upgrading their systems often adding more features and making it easier to use. It makes it easier to design more robust front and backends. The feedback on new rollouts I make from the tools they give me are always getting better as both Zingtree and myself are improving. It has allowed us to standardize both agents abilities to work with customers and send information to them as well as increased the productivity and efficiency. It has increased first call resolution and decreased the average handling times of our agents a significant amount. It also allows us to set up easy methods for contractors and customers to troubleshoot most things before contacting our agents to help also reduce handling times. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Ben, thanks for the fantastic review! It’s glad to hear how Zingtree is playing such a key role in your team’s day-to-day, from automating emails to improving first-call resolution. We appreciate your feedback on visual customization and Java integration—those insights are gold as we keep refining the platform.

Amanda H.

Director of Human Capital

Mid-Market (51-1000 emp.)

6/2/2025

"A decision tree tool as simple or as complex as you need!"

4.5/5

What do you like best about Zingtree?

I love the ease of use, how inituitive it is, and how simple it is for the end user Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I wish the tree visualization was a little simpler Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

We first used Zingtree to help our hiring managers choose the right offer letter for a candidate - they select variables like "new or returning" "11 month or school year employee," "exempt or non," tenure, reduced hours, and a few other factors. This solved the problem of staff getting the wrong version of our offer letter . Next, we used it to help our operations team choose the right type of leave an employee needs. So they answer questions like "new child, injury/illness, military, personal" and then "injury/illness that happened at work or outside of work" etc. This solves the problem of employees being offered the wrong type of leave. We've even used it for fun "quizzes" related to our wellbeing program! Honestly the uses are endless. They save a lot of brainspace too. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks so much, Amanda! We’re glad Zingtree’s intuitive design is working well for your team and end users. And we appreciate the feedback on visualization—improving that experience is on our radar. If you’re open to sharing more, we’d love your input as we refine it!

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

2/9/2026

"Groupon's Zingtree usage"

4.5/5

What do you like best about Zingtree?

Code free based tool is great for workflow authors like me who are not familiar with coding Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

It would be great to have a better reporting section and easier way to find a session Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thank you for the review! We love hearing that the “no code” part is working for you.

We’re actively working on improving the reporting section. For now, the fastest way to track down a specific session is usually Session Troubleshooting or the Session List report. And if you’re trying to find “the session where X happened,” the Form Data Report is handy since you can filter by a variable and pull up the session from there.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

1/12/2026

"Effortless Workflow Creation at Its Best"

5/5

What do you like best about Zingtree?

The simplicity of creating workflows is what defines them. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The manual need of adding and reviewing the whole workflow is a blocker sometimes because it makes us a different tool to design it and then put it into Zingtree. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the great review! We’re glad to hear workflow creation feels effortless; that’s our goal.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

2/9/2026

"Automating the CS Decision Tree with Variables"

4/5

What do you like best about Zingtree?

Setting variables to automate the CS decision tree. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Please add an option that lets me select multiple nodes at once, so I can copy them to another tree. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks for the review, and glad to hear variables are helping you automate the decision tree so agents don’t have to click through everything!

On the multi-select request: today, the closest workaround is copying from a node, where you can choose to copy just that node or copy the full downstream branch from that point into another tree. If you tell us a bit about what you’re trying to move, our team can suggest the fastest way to do it and log the ask with product.

Gerhardus O.

Operations & Service Success Manager

Mid-Market (51-1000 emp.)

4/21/2025

"Improving Company Consistency Through Zingtree"

5/5

What do you like best about Zingtree?

The ability to predetermine outcomes based on user inputs has been a game-changer. It enables us to script responses tailored to specific scenarios, ensuring our team consistently follows agreed templates. Zingtree also supports the creation of detailed, structured workflows that align perfectly with our operational requirements. Its versatility allows us to apply it across nearly every process in our environment, which has been incredibly valuable. On the rare occasion we encounter an issue, their customer support has been nothing short of excellent. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

There’s a bit of a learning curve with the logic nodes, but fortunately, there are plenty of knowledge articles available to help you identify and correct any mistakes. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

Inconsistent Processes Across Teams : Zingtree ensures team members follow standardised, pre-approved templates and responses.

Human Error in Decision-Making : By predetermining outcomes based on user inputs, Zingtree reduces the risk of incorrect choices or steps.

Lack of Process Alignment : It allows detailed, structured processes to be created that match specific operational requirements.

Difficulty Scaling Across Multiple Processes : Zingtree can be applied across almost every process, improving scalability and consistency. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Thanks so much, Gerhardus! We're thrilled to hear how Zingtree has helped your team drive consistency, reduce errors, and scale across processes. That's exactly what we aim for—giving teams control over logic and outcomes so automation actually works in the real world.