Zingtree Reviews & Product Details - Page 2

Zingtree helped my team provide consistent responses to our customers and perform standard troubleshooting steps when resolving issues. It has hlped us in reducing our reopen rates as well. Review collected by and hosted on G2.com.

There is really nothing to dislike about Zingtree. Review collected by and hosted on G2.com.

For the market in which I work, Zingtree helps the call center service quickly and accurately. With the design of shipping processes, customer service is much faster and the agent can't miss a step in the process. Review collected by and hosted on G2.com.

Only a few people have access. It would be great if more people could access Zingtree Review collected by and hosted on G2.com.

Zingtree is super easy to use and helps the agents we work with to find the answers of what they need more easily. Review collected by and hosted on G2.com.

Creating a tree can be a little confusing. Review collected by and hosted on G2.com.

I love how Zingtree takes all of the guesswork out of the equation for an agent using this platform for scripting while taking calls, and qualifying callers. This dynamic scripting tool will allow you to put all qualifying factors into a tree, and depending on what answer the agent selects, the script will determine what page they see next, whether it's another qualifying question, an ending to the call, or a transfer. You could also integrate your dialer so that when you reach a certain page in the script, the script will transfer the call. I also love the reporting features that Zingtree offers, they allow you to track everything an agent clicked on, and what they saw, on every call they took. Review collected by and hosted on G2.com.

The only disadvantage about Zingtree is there seems to always be a delay waiting for the script to pop up at the beginning of calls. This lag makes it a little awkward for new users to start the introduction of their calls. The other disadvantage is that if you rely on Zingtree for scripting, qualifying, and transferring calls, you will be temporarily out of business if and when the server goes down and there are any tech issues. Review collected by and hosted on G2.com.

Fast, fluid platform with options for integration. Good, attentitive customer service and start up support. They are frequently updating there product to make it meet the ever changing needs of the business landscape. The also can integrate with your organizations technology. Review collected by and hosted on G2.com.

Customization to meet org's needs requires coding manipulation. Wish that they were more plug and plug templates available. Review collected by and hosted on G2.com.

Quick and easy to edit the trees. We could build out hierarchical processes or qeustions trees quickly. Review collected by and hosted on G2.com.

Zingtree is very small company, so getting help can occasionally require some patience. However, they have always been very helpful once you reach them. Review collected by and hosted on G2.com.

With Zingtree, processes can be detailed in an easy and intuitive way, helping the attendant to carry out the entire process confidently. Review collected by and hosted on G2.com.

It would be interesting to have a search tool that would look for information within the nodes Review collected by and hosted on G2.com.

Zingtree totally changes how we make decision trees and guides. It's super easy to use, which I love. Dragging and dropping makes building trees a breeze. The visuals make complex stuff simple. Plus, the interactive design keeps users engaged. It's way beyond what I expected! Review collected by and hosted on G2.com.

Plus, the analytics and reports were a headache. The data was unclear, and the reports lacked detail. It was tough to figure out how users were using our content. We felt pretty lost without better insights. Review collected by and hosted on G2.com.

I am a manager and my agents inform me that the tool is simple to use making it easier for them to do their job. Review collected by and hosted on G2.com.

I wish more people could have access to perform the function. Review collected by and hosted on G2.com.

Zingtree is very user friendly and is intuitive. My team was able to become self-sufficient in building complex decision trees with only a short training session. The decision trees that we design in Zingtree is taking the ambiguity out of the decision making for our customer service agents, and is enabling a more consistent and streamlined process. Review collected by and hosted on G2.com.

The only aspect that took a bit longer to figure out was making the summary nodes so that based on the users responses, it would summarise the outcomes for the user. But after a few different tress with this feature, my team has started to get the hang of it. Review collected by and hosted on G2.com.