Zingtree Reviews & Product Details

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs

Product Website

Seller

Zingtree

Discussions

Zingtree Community

Languages Supported

English

Overview by

Marc Chabot

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Zingtree Integrations

(6)

Verified by Zingtree

Zingtree Media

Zingtree Demo - Zingtree embedded in a CRM

Integrate Zingtree with your existing software suite to make everything more powerful

Zingtree Demo - Embed Zingtree on a website for customer self help

Empower customers to answer their own questions, choose between products, or generate price quotes

Empower customers to answer their own questions, choose between products, or generate price quotes

Zingtree Demo - View your team and users

View agents and analytics about their usage of the product

Zingtree Demo - Create & link workflows together

Turn complex processes into clear actions so people know the next best action to take

Zingtree Demo - View workflows with roles-based access controls

Enterprise-level permissioning & security is part of all workflows

Discover how Zingtree’s AI-powered decision tree platform can help you to bring your systems and data together, empowering your agents and customers with quick query resolutions. Transform self-service, uncover and implement automation oppo

Official Downloads

(1)

edit

CX Leader's Guide to Hallucination-Proof AI

G2 reviews are authentic and verified.

Here's how.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

2/9/2026

"Automating the CS Decision Tree with Variables"

4/5

What do you like best about Zingtree?

Setting variables to automate the CS decision tree. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Please add an option that lets me select multiple nodes at once, so I can copy them to another tree. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

edit

Thanks for the review, and glad to hear variables are helping you automate the decision tree so agents don’t have to click through everything!

On the multi-select request: today, the closest workaround is copying from a node, where you can choose to copy just that node or copy the full downstream branch from that point into another tree. If you tell us a bit about what you’re trying to move, our team can suggest the fastest way to do it and log the ask with product.

Gerhardus O.

Operations & Service Success Manager

Mid-Market (51-1000 emp.)

4/21/2025

"Improving Company Consistency Through Zingtree"

5/5

What do you like best about Zingtree?

The ability to predetermine outcomes based on user inputs has been a game-changer. It enables us to script responses tailored to specific scenarios, ensuring our team consistently follows agreed templates. Zingtree also supports the creation of detailed, structured workflows that align perfectly with our operational requirements. Its versatility allows us to apply it across nearly every process in our environment, which has been incredibly valuable. On the rare occasion we encounter an issue, their customer support has been nothing short of excellent. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

There’s a bit of a learning curve with the logic nodes, but fortunately, there are plenty of knowledge articles available to help you identify and correct any mistakes. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

Inconsistent Processes Across Teams : Zingtree ensures team members follow standardised, pre-approved templates and responses.

Human Error in Decision-Making : By predetermining outcomes based on user inputs, Zingtree reduces the risk of incorrect choices or steps.

Lack of Process Alignment : It allows detailed, structured processes to be created that match specific operational requirements.

Difficulty Scaling Across Multiple Processes : Zingtree can be applied across almost every process, improving scalability and consistency. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

edit

Thanks so much, Gerhardus! We're thrilled to hear how Zingtree has helped your team drive consistency, reduce errors, and scale across processes. That's exactly what we aim for—giving teams control over logic and outcomes so automation actually works in the real world.

Gustavo B.

Knowledge base author

Mid-Market (51-1000 emp.)

8/12/2024

"Usability"

5/5

What do you like best about Zingtree?

For the market in which I work, Zingtree helps the call center service quickly and accurately. With the design of shipping processes, customer service is much faster and the agent can't miss a step in the process. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Only a few people have access. It would be great if more people could access Zingtree Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

edit

Hey Gustavo, thanks for your feedback! It’s awesome to hear that Zingtree is helping your call center run more smoothly and efficiently.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/12/2023

"A cheaper alternative to options from Salesforce"

4/5

What do you like best about Zingtree?

Zingtree is a great company to partner with as they are very responsive and have a genuine desire to help you grow your business Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

For how we use Zingtree there is nothing that I can point to as an improvement Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

edit

Appreciate the kind words about our responsiveness and partnership. Glad Zingtree is helping your contact center deliver clear next best actions and consistent customer conversations. If you ever want to expand workflows or adjust your guidance, we’re here to help.

Konstantin T.

CTO, CEO

Mid-Market (51-1000 emp.)

3/21/2025

"Reliable service and excellent support"

4.5/5

What do you like best about Zingtree?

Zingtree is a great everyday tool for our medical call center staff. Our administrative processes - booking an exam, follow up, payments and documentation are quite complex and without the clear and easy to follow descriptions in Zingtree our agents would feel lost and overwhelmed.

The advanced decision trees, supported by Zingtree enable them to navigate stress free through different cases and combinations of factors.

The platform is great for onboarding new employees and for keeping all of our procedures in one place - easy to maintain, manage and update. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Nothing worth mentioning here. I like everything so far and we are using the product for more than 5 years now Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

edit

Hey Konstantin, thanks a ton for the awesome review! We love hearing that Zingtree is helping your team stay on top of complex workflows and making onboarding easier. 5+ years together is huge — we really appreciate the trust!

Samuel B.

Customer Engagement Specialist

Small-Business (50 or fewer emp.)

2/17/2025

"A simple and easy-to-use flow tool"

4.5/5

What do you like best about Zingtree?

The flows are easy to prepare and follow, very intuitive. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

It frequently presents bugs that are difficult to fix at the moment, causing unexpected shutdowns that require a workflow restart. However, the team constantly makes updates taking our feedback into account. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

edit

Thanks for the update, Samuel! Great to hear the flows are working well for you.

Sorry to hear about the bugs - that’s not the experience we want anyone to have. If you haven’t already, please reach out at zingtree.com/en/contact-us and we’ll help sort it out.

Liza S.

Assistant Operations Manager

Small-Business (50 or fewer emp.)

8/16/2023

"Zingtree review"

5/5

What do you like best about Zingtree?

The ability to add hooks in between pages in order to dynamically move to pages based on answers. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The speed when webhooks are applied in the backend. Faster speed would be amazing. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

edit

Dear Liza, thank you for your detailed feedback on Zingtree. We're pleased to learn that our interactive scripting significantly aids in ensuring consistency, facilitating onboarding, and elevating customer service in your call center environment.

We deeply regret the inconvenience caused by the occasional crashes. Ensuring a seamless experience for our users is of utmost importance to us, and we are already in the process of addressing this concern to ensure uninterrupted service, especially during crucial calls.

Verified User in Legal Services

Enterprise (> 1000 emp.)

1/22/2025

"Great product for simple logic tree-based assessment tools"

4.5/5

What do you like best about Zingtree?

Its simplicity. A lot of other toosl in the same place I are overly complicated to use - including other no-code solutions. I was up and running and finalizing long-standing projects within an hour or two of implementing Zingtree. At the same time, when I needed to get into more complicated areas, the Knoweldge Base communicty and customer support contacts were very helpful. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I had a number of challenges with 3rd part integrations and with leveraging external data connections. While I do use the reporting features monthly, they could be easier to manage and schedule. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

edit

Thank you for your review! We’re glad Zingtree’s simplicity helped you hit the ground running.

We appreciate your feedback on 3rd-party integrations and would love to connect to discuss how we can improve this for you. Feel free to contact us here: https://zingtree.com/en/contact-us

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

4/27/2025

"review"

5/5

What do you like best about Zingtree?

Super user-friendly and makes creating interactive decision trees without coding a breeze. Love how quickly you can visualize complex workflows for agents or self-service. Integration with other systems is a huge plus! Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

While Zingtree is great, the customization options for the visual design of the trees can feel a bit limited at times. Also, for very complex trees with a large number of nodes and branches, navigating and managing them within the editor can become a little cumbersome. It would be nice to have more advanced organizational tools for these larger projects. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

edit

Thank you for the thoughtful review! We're so glad Zingtree is helping you quickly build interactive, no-code workflows and integrate seamlessly with your systems.

Great callout on visual customization and managing large trees—we hear you. If you're open to it, we'd love to go deeper on your experience and better understand where we can improve. Feel free to reach out to your account manager or submit a quick request here: https://zingtree.com/en/demo-request

Dino P.

COO and Cofounder

Small-Business (50 or fewer emp.)

9/19/2024

"Don't know how we'd survive without Zingtree"

5/5

What do you like best about Zingtree?

The interface to build out Trees is incredibly intuitive and it has every other feature I could need (linking to other trees, webhooks, etc) Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

As of right now, I'm not really happy with the level of support. Our entire business depends on this operating normally, and the fact that we can only open a ticket or send an email for an urgent issue is tough. For example, all day yesterday we had to pay our entire staff to sit there doing nothing all day because Zingtree has a bug. We've emailed the support team constantly and are hearing back hours and hours later if at all. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

edit

Dino, thank you for your feedback and for being such a dedicated user of Zingtree. We’re truly sorry for the delay in our response—that’s not typical of our support team, and we understand how frustrating that must have been. We have double-checked that your issue has been fully resolved, and please rest assured that we’re taking extra steps to ensure this doesn’t happen again in the future.