Zingtree Reviews & Product Details

The ability to predetermine outcomes based on user inputs has been a game-changer. It enables us to script responses tailored to specific scenarios, ensuring our team consistently follows agreed templates. Zingtree also supports the creation of detailed, structured workflows that align perfectly with our operational requirements. Its versatility allows us to apply it across nearly every process in our environment, which has been incredibly valuable. On the rare occasion we encounter an issue, their customer support has been nothing short of excellent. Review collected by and hosted on G2.com.

There’s a bit of a learning curve with the logic nodes, but fortunately, there are plenty of knowledge articles available to help you identify and correct any mistakes. Review collected by and hosted on G2.com.

For the market in which I work, Zingtree helps the call center service quickly and accurately. With the design of shipping processes, customer service is much faster and the agent can't miss a step in the process. Review collected by and hosted on G2.com.

Only a few people have access. It would be great if more people could access Zingtree Review collected by and hosted on G2.com.

Zingtree is a great company to partner with as they are very responsive and have a genuine desire to help you grow your business Review collected by and hosted on G2.com.

For how we use Zingtree there is nothing that I can point to as an improvement Review collected by and hosted on G2.com.

Zingtree is a great everyday tool for our medical call center staff. Our administrative processes - booking an exam, follow up, payments and documentation are quite complex and without the clear and easy to follow descriptions in Zingtree our agents would feel lost and overwhelmed.

The advanced decision trees, supported by Zingtree enable them to navigate stress free through different cases and combinations of factors.

The platform is great for onboarding new employees and for keeping all of our procedures in one place - easy to maintain, manage and update. Review collected by and hosted on G2.com.

Nothing worth mentioning here. I like everything so far and we are using the product for more than 5 years now Review collected by and hosted on G2.com.

The flows are easy to prepare and follow, very intuitive. Review collected by and hosted on G2.com.

It frequently presents bugs that are difficult to fix at the moment, causing unexpected shutdowns that require a workflow restart. However, the team constantly makes updates taking our feedback into account. Review collected by and hosted on G2.com.

The ability to add hooks in between pages in order to dynamically move to pages based on answers. Review collected by and hosted on G2.com.

The speed when webhooks are applied in the backend. Faster speed would be amazing. Review collected by and hosted on G2.com.

Its simplicity. A lot of other toosl in the same place I are overly complicated to use - including other no-code solutions. I was up and running and finalizing long-standing projects within an hour or two of implementing Zingtree. At the same time, when I needed to get into more complicated areas, the Knoweldge Base communicty and customer support contacts were very helpful. Review collected by and hosted on G2.com.

I had a number of challenges with 3rd part integrations and with leveraging external data connections. While I do use the reporting features monthly, they could be easier to manage and schedule. Review collected by and hosted on G2.com.

Super user-friendly and makes creating interactive decision trees without coding a breeze. Love how quickly you can visualize complex workflows for agents or self-service. Integration with other systems is a huge plus! Review collected by and hosted on G2.com.

While Zingtree is great, the customization options for the visual design of the trees can feel a bit limited at times. Also, for very complex trees with a large number of nodes and branches, navigating and managing them within the editor can become a little cumbersome. It would be nice to have more advanced organizational tools for these larger projects. Review collected by and hosted on G2.com.

The interface to build out Trees is incredibly intuitive and it has every other feature I could need (linking to other trees, webhooks, etc) Review collected by and hosted on G2.com.

As of right now, I'm not really happy with the level of support. Our entire business depends on this operating normally, and the fact that we can only open a ticket or send an email for an urgent issue is tough. For example, all day yesterday we had to pay our entire staff to sit there doing nothing all day because Zingtree has a bug. We've emailed the support team constantly and are hearing back hours and hours later if at all. Review collected by and hosted on G2.com.

I like that it allows for the scripting to do the thinking for the agent who is taking calls. The agent doe snot has to figure out whether or not someone meets a specific criteria or qualifies for something, they just ask the scripted questions, enter the answer, and the script will proceed according to the information that is built into it Review collected by and hosted on G2.com.

I dislike the back end/admin side of Zingtree. It can be very complicated and requires a substantial amount of bandwidth, whenever I want to review form data reports my computer starts to lag and sometimes makes chrome completely crash on my computer. Review collected by and hosted on G2.com.