Zingtree Reviews & Product Details

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the first Deterministic Agentic AI platform for complex CX. Zingtree’s no-code, enterprise-grade workflow automation platform empowers CX, support, and operations leaders across 400 organizations and 50+ countries to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs

Product Website

Seller

Zingtree

Discussions

Zingtree Community

Languages Supported

English

Overview by

Marc Chabot

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Zingtree Integrations

(7)

Verified by Zingtree

Zingtree Media

Zingtree Demo - Zingtree embedded in a CRM

Integrate Zingtree with your existing software suite to make everything more powerful

Zingtree Demo - Embed Zingtree on a website for customer self help

Empower customers to answer their own questions, choose between products, or generate price quotes

Empower customers to answer their own questions, choose between products, or generate price quotes

Zingtree Demo - View your team and users

View agents and analytics about their usage of the product

Zingtree Demo - Create & link workflows together

Turn complex processes into clear actions so people know the next best action to take

Zingtree Demo - View workflows with roles-based access controls

Enterprise-level permissioning & security is part of all workflows

Discover how Zingtree’s AI-powered decision tree platform can help you to bring your systems and data together, empowering your agents and customers with quick query resolutions. Transform self-service, uncover and implement automation oppo

Official Downloads

(1)

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Allison T.

Small-Business (50 or fewer emp.)

8/19/2023

"Operations Manager"

4/5

What do you like best about Zingtree?

I like the fact that zingtree allows you to build in the qualifications and data, this way the agents on the phone do not have to think much about whether or not a caller qualifies, due to their situation, or even the area they are located in. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I do not like how complex the backend of zingtree is, this has been something that has been a challenge for me to grasp. The admin side of zingtree is confusing but it also tends to make my systen lag whenever I try to pull reports. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hey Allison, super glad to hear that Zingtree is making things easier for your agents. Streamlining qualifications and data so agents can focus on the call is precisely what we aimed for!

On the flip side, sorry to hear about the backend hiccups and system lag. We're constantly refining, and your feedback is gold. We'll dig into making the admin side more intuitive and efficient.

Thanks for pointing out how Zingtree minimizes errors with dynamic scripting. Here's to even smoother operations ahead!

Dustin A.

Operations manager/Digital Engagement

Consumer Goods

Enterprise (> 1000 emp.)

12/7/2022

"Great Product, and Amazing Support"

4.5/5

What do you like best about Zingtree?

I love that Zingtree really listens to its customers. They continually ask for feedback and truly listen. As I have been involved with different beta programs or feedback sessions, many suggestions have been implemented far quicker than I would have ever expected. It has been surprising how much effort they put into understanding our needs and making changes that have a positive impact on our use of the product. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I have run into a very small number of issues after updates to the UI. But their support team has been incredibly quick and receptive to resolving the issue and exceeding my expectations with their support. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

Our product is highly technical. With an entry-level position for our support staff, it has been a constant struggle to find ways to provide the help they need to understand and resolve an issue our members experience. Zingtree has been a very effective solution. We can take the knowledge from training as well as continual feedback from our product quality team to provide quick up to date diagnostics to our front-end. This has decreased handle time, and increased our satisfaction, one-call resolution rate, and our parts and service costs. Review collected by and hosted on G2.com.

Jonathan M.

Project Manager

Small-Business (50 or fewer emp.)

1/29/2024

"Easy tool to use"

5/5

What do you like best about Zingtree?

That it is conected to Gladly and provides a knowledge base and steps to guide you through helping a consumer out. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

The lack of ease of access, and visibility to information Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hey Jonathan, thanks for the feedback! It’s awesome to hear that Zingtree’s integration with Gladly and its all-in-one knowledge base is working well for you. For easier access to information, check out Actions, our recent product that makes it a breeze.

See how Zingtree improved

Jason H.

Sr. Salesforce Administrator

Enterprise (> 1000 emp.)

9/12/2023

"Saves valuable resources, no more screen flows for troubleshooting!"

4.5/5

What do you like best about Zingtree?

Ease of integration and management, maintenance is a breeze, can be handed over to anyone without technical knowledge.

We chose zingtree over other competitors because of everything listed above Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

For our organization, there have been no downsides or anything not realized with the solution.

Being able to add video of technical processes would be helpful for the agent to fully explain the steps in greater detail Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hi Jason, thank you for taking the time to share your feedback on Zingtree! We're thrilled to hear that our solution has made management and maintenance a breeze for your team, and that you've found value in choosing Zingtree over other competitors.

We genuinely appreciate your suggestion on integrating video for technical processes. We understand the value it can bring to agents in better detailing steps.

Arielle P.

Mid-Market (51-1000 emp.)

8/4/2023

"Creating scripted workflows faster than ever!"

3.5/5

What do you like best about Zingtree?

I love that Zingtree can be used for so many different types of processes and that I don't need a coding background to use it. The tutorials and support team have been extremely helpful as I learn to use the tool. Overall, I love using Zingtree and am excited to see how it helps our team. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I wish the reporting in Zingtree were more cohesive. There is so much information but it's spread out in multiple reports making it harder to gather and understand. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Hi Arielle, thank you for taking the time to share your experience with Zingtree. It's great to hear that you've found the platform versatile and user-friendly, and that our tutorials and support team have been of help.

We genuinely appreciate your feedback on our reporting features. We understand the importance of cohesive and easily accessible data. To address this, we're actively working on making the reporting more cohesive and streamlined, ensuring that information is both comprehensive and easy to digest.

Your insights are instrumental in helping us enhance the Zingtree experience, and we're excited to continue supporting your team's growth and efficiency.

Mario A.

Mid-Market (51-1000 emp.)

12/13/2023

"Perfect flow website"

4.5/5

What do you like best about Zingtree?

Its actually really simple, i like the way that everything is there and you got multiple options to not follow the flow when its necessary Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

sometimes i feel thats it needs a little bit more of accesibility, some option feel like they are hidden Review collected by and hosted on G2.com.

Dahamariz L.

Small-Business (50 or fewer emp.)

12/5/2023

"step by step guidance for our daily work activities"

5/5

What do you like best about Zingtree?

It has developed the troubleshooting so easy to understand either for us, the agents and for the customers. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Everything is perfectly fine, if there is something that needs to improve, they will fix it right away. Review collected by and hosted on G2.com.

Vi An L.

Product Expert/Implementation Lead

Mid-Market (51-1000 emp.)

7/31/2023

"Great product that can be easily used by customer support"

4/5

What do you like best about Zingtree?

There is a great deal of flexibility to Zingtree when creating decision trees that support teams can use! It is also straight forward as an author or a user when using the tool. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

This is currently being worked on, but having an integrated search would be helpful for our support teams! Currently the search tool is not as robust in either the authoring tool or in the agent portal. It can be a bit more finicky than expected. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

Due to the complexity of our product, Zingtree is helpful in breaking down the complexity into simple steps for agents. Through having very set paths in the decision trees, it allows for agents to find the right solution to the problem that they have a majority of the time. Typically in the past, it took some time for agents to resolve complex issues. With Zingtree, it has reduced the agent handling time for our support agents! Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Dear Vi An L., thank you for your feedback on Zingtree! It's fantastic to hear how Zingtree's aiding your support teams in simplifying complex issues.

Now, a little secret: we're already working on advanced search functionality! So, stay tuned for updates on that front.

Your insights are invaluable, and we appreciate you sharing them. Please continue to let us know how we can serve you better.

Samuel B.

Small-Business (50 or fewer emp.)

12/28/2023

"It's a very adaptative tool, that guides us step by step"

5/5

What do you like best about Zingtree?

It provides a specific guideline to properly handle several different scenarios and maintain a good control over the customer experience. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Sometimes it prompts certain technical errors. Review collected by and hosted on G2.com.

Jessica G.

Contact Center Training Supervisor

Mid-Market (51-1000 emp.)

12/7/2022

"Zingtree - Assistance with Ease"

5/5

What do you like best about Zingtree?

Zingtree is an incredibly valuable tool for our Contact Center Staff to provide assistance in all areas. As a developer, I find the application to be very user-friendly and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Zingtree is an excellent tool for any business as it offers numerous add-in features that promote efficiency in the workplace. There are no downsides to using this all-inclusive application. Review collected by and hosted on G2.com.

Response from Kirill Kurmytskiy of Zingtree

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Dear Jessica, thank you for taking the time to share your detailed feedback about Zingtree. Hearing from users, especially those in pivotal roles like yours, offers us both encouragement and direction.

It's heartening to know that you find Zingtree valuable for your Contact Center Staff and user-friendly from a developer's perspective. Your positive feedback about its navigability and versatility serves as a testament to our efforts in making Zingtree a comprehensive tool for businesses of all sizes.