Zingtree Reviews & Product Details

ZingTree has allowed us to offer Knowledge resources for our Customer Service team that are years ahead of our previously used software. Being able to tailor content in the form of process flow decision trees, internal knowledge articles, or even external self-service resources to deflect contacts has given us the flexibility to continue growing in efficiency gains even now after 3 years of using their product. The software has paid for itself many times over with the reduction in AHT that we have experienced, and their support staff is amazing! Review collected by and hosted on G2.com.

The only limitation we've run into thus far with the software is in using it for multiple markets that might share content, and locking down which content displays based on market location. We've found an acceptable solution for now, and their development team is working with us for a more permanent programmatic solution. Review collected by and hosted on G2.com.

I appreciate Zingtree's ability to create interactive decision trees, customization options, analytics and reporting capabilities, integration capabilities, and collaboration and version control features. It is a powerful tool that enhances customer support, troubleshooting processes, and guided workflows. Review collected by and hosted on G2.com.

While Zingtree offers valuable features such as interactive decision trees, customization options, and analytics capabilities, it may have a learning curve for new users and limited visual customization options. Managing large decision trees can also become complex, and the tool may have limitations in terms of advanced automation and pricing structure. Review collected by and hosted on G2.com.

that whichever question you may have regarding probate gets aswered same time Review collected by and hosted on G2.com.

it mainly focuses on probate sales and it should include other matters Review collected by and hosted on G2.com.

What I like best about Zingtree is the ease of use. I like the fact that everything is user-friendly and that you can easily navigate through the flow's without any trouble and all the information is at your finger tips. Review collected by and hosted on G2.com.

The only dislike I have for Zingtree is the fact that everything looks really plane. I also dislike the fact that it does not pop up automatically and any information added requires it to be open again. Review collected by and hosted on G2.com.

Very user friendly and super easy to learn. There are a ton of options and ways you can customize your own tree. I love that I can pull a lot of information off of Five9 and add it into a new tree. Review collected by and hosted on G2.com.

Sometimes depending on the tree and how much information we are pulling in can cause the system to slow down quite a bit. I would love to see some more options as far as customization on our own data or variables. Review collected by and hosted on G2.com.

The paths can be helpful for agents who are beginners. It provides step by step instructions which can be helpful. Review collected by and hosted on G2.com.

I think that the user interface of Zingtree has room for improvement. The new alpha search function is a step in the right direction, but it can be challenging to navigate the paths of Zingtree. I would love for there to be a function where agents are able to view all information in one path on one page.This would allow agents to use Zingtree more frequently since they would not have to click through a whole path each time.

There also needs to be an easier way to copy a link to a specific node to send to colleagues. Review collected by and hosted on G2.com.

I like the fact that zingtree allows you to build in the qualifications and data, this way the agents on the phone do not have to think much about whether or not a caller qualifies, due to their situation, or even the area they are located in. Review collected by and hosted on G2.com.

I do not like how complex the backend of zingtree is, this has been something that has been a challenge for me to grasp. The admin side of zingtree is confusing but it also tends to make my systen lag whenever I try to pull reports. Review collected by and hosted on G2.com.

I love that Zingtree really listens to its customers. They continually ask for feedback and truly listen. As I have been involved with different beta programs or feedback sessions, many suggestions have been implemented far quicker than I would have ever expected. It has been surprising how much effort they put into understanding our needs and making changes that have a positive impact on our use of the product. Review collected by and hosted on G2.com.

I have run into a very small number of issues after updates to the UI. But their support team has been incredibly quick and receptive to resolving the issue and exceeding my expectations with their support. Review collected by and hosted on G2.com.

That it is conected to Gladly and provides a knowledge base and steps to guide you through helping a consumer out. Review collected by and hosted on G2.com.

The lack of ease of access, and visibility to information Review collected by and hosted on G2.com.

Ease of integration and management, maintenance is a breeze, can be handed over to anyone without technical knowledge.

We chose zingtree over other competitors because of everything listed above Review collected by and hosted on G2.com.

For our organization, there have been no downsides or anything not realized with the solution.

Being able to add video of technical processes would be helpful for the agent to fully explain the steps in greater detail Review collected by and hosted on G2.com.