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Great Product, and Amazing Support
76 Zingtree Reviews
Overall Review Sentiment for Zingtree
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super easy to use and get started with. Love that there is no implemnetion needed, its all easy to do and they have a great knowledge base for support. excellent support from the team also Review collected by and hosted on G2.com.
some of the advanced features require some practice and guidance if you are not a coder Review collected by and hosted on G2.com.
I'm able to use an iFrame to embed zingtree in another tool, and pipe in all the variables I need. I love that I can create flexible, internal logic in Zingtree to make some really nuanced decisions without writing any code. Review collected by and hosted on G2.com.
The loading time in the editor can take a while if you've gotten to a "larger" size tree. The end user experience is still quick, so no issues there. Review collected by and hosted on G2.com.
Zingtree is very easy to use and implement, and the updates to the user interface in mid-2022 made scriptwriting much easier. Their support team is excellent and quick to respond. The variety of use of the tool - both internally (agent-facing) or externally (customer-guided) - really aids in a lot of use cases. Review collected by and hosted on G2.com.
Some of the features that were part of their classic version were not brought over into the new UI. I understand that many of them are currently on the roadmap. Review collected by and hosted on G2.com.
Zingtree allowed us to reduce our agent onboarding time by at least 2 weeks by having all of our day-to-day processes located in one easy-to-navigate space. Review collected by and hosted on G2.com.
Hoping for improved search functionality in the future! Review collected by and hosted on G2.com.
Efficiency, it helps the agents get through calls quickly; therefore the call becomes more efficient which ultimately leads to a fantastic patient experience. I definitely reccomend. Review collected by and hosted on G2.com.
Glitches. It does not work the best in correspondence with Glocom and therefore causes continouos glitches from time to time that requires assistance from the phone company. Review collected by and hosted on G2.com.
The ability to follow a flow. Makes getting to the resolution for an answer feel intuitive. Review collected by and hosted on G2.com.
The search option functionality doesn't seem fully built out. Review collected by and hosted on G2.com.
It's as simple to use as a well-programmed and clear "Power Point Point and Click" presentation; this tool achieves its purpose perfectly, achieving an easy flow for the user that can be molded as needed. Review collected by and hosted on G2.com.
There are a couple of bugs and system crashes that affect our performance when it comes to time; loading times are long, and there are several cases when the system falls, stopping us from working. Review collected by and hosted on G2.com.
I've been using Zingtree for a few years now and the new interface has changed the game!
I use it for my staff to answer customer questions. Review collected by and hosted on G2.com.
Email nodes don't always work. Sometimes the emails doesn't get ssent. Review collected by and hosted on G2.com.
Zingtree is an extremely flexible platform that allows me to spin up logic trees for things like agent training, user onboarding, and data collection in ways that are as simple and straightforward or nuanced and complex as I need. Review collected by and hosted on G2.com.
When passing variable values into Zingtree from another system (ex: sending user data into the decision tree to power logic), you cannot select the type of variable used in Zingtree. (ex: I pass a string consisting only of numbers into Zingtree & Zingtree interprets as a number). It is a very small detail and definitely one I can work around. Review collected by and hosted on G2.com.
