Zingtree Reviews & Product Details

Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs

Product Website

Seller

Zingtree

Discussions

Zingtree Community

Languages Supported

English

Overview by

Marc Chabot

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Zingtree Integrations

(6)

Verified by Zingtree

Zingtree Media

Zingtree Demo - Zingtree embedded in a CRM

Integrate Zingtree with your existing software suite to make everything more powerful

Zingtree Demo - Embed Zingtree on a website for customer self help

Empower customers to answer their own questions, choose between products, or generate price quotes

Empower customers to answer their own questions, choose between products, or generate price quotes

Zingtree Demo - View your team and users

View agents and analytics about their usage of the product

Zingtree Demo - Create & link workflows together

Turn complex processes into clear actions so people know the next best action to take

Zingtree Demo - View workflows with roles-based access controls

Enterprise-level permissioning & security is part of all workflows

Discover how Zingtree’s AI-powered decision tree platform can help you to bring your systems and data together, empowering your agents and customers with quick query resolutions. Transform self-service, uncover and implement automation oppo

Official Downloads

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EB

Elizabeth B.

Content Author

Small-Business (50 or fewer emp.)

11/10/2022

"Zingtree is good at walking agents through different situations step-by-step"

4/5

What do you like best about Zingtree?

I like that Zingtree allows its users to make precise decision trees. I also like that we are able to send emails directly from the trees to our customers. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I dislike that there are some formatting issues with the new version of Zingtree and some bugs that need to be fixed. Review collected by and hosted on G2.com.

LR

Leslie R.

National Contact Center Director

Small-Business (50 or fewer emp.)

12/15/2022

"#1 Zingtree Fan"

5/5

What do you like best about Zingtree?

Ease of use, very intuitive, easy to train, extremely customizable, realtime updates. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

While editing the amount of time to load each tree. Review collected by and hosted on G2.com.

AF

Angela F.

Small-Business (50 or fewer emp.)

1/4/2021

"Confusing Information Sharing"

1/5

What do you like best about Zingtree?

I like that this website allows for a forum where scripts can be stored. I also like that there is the ability to edit the scripts, upload them to a tree, and branch out all of the scripts from one central hub. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

Unfortunately, there are a lot of things I do not like on the app. The app does not allow for thorough understanding. The people who work for the company do not reach out to ensure you know how to operate the system. There is no communication from their team to ours. I also do not like that the scripts are extremely difficult to upload. When uploaded, you cannot see the actual nodes of the tree. You have to click the trick then the node to access the script. The nodes also do not always save properly, and almost always repopulate into a different format. Review collected by and hosted on G2.com.

Recommendations to others considering Zingtree:

Get very familiar with the website before uploading scripts and nodes. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

We have solved the issue of making sure all of our customer service reps have access to our scripts. We were having issues with our team members saying the wrong thing, or not saying exactly what was on our script. This service allows for us to get the same script to every single customer service rep we have in the country. They are able to access the script and speak identical to what another representative would be able to say. A lot of our other representatives seem to like the service, but I find it very confusing. Review collected by and hosted on G2.com.

PS

Paige S.

Small-Business (50 or fewer emp.)

12/28/2020

"Zingtree is a good product to use for businesses"

2.5/5

What do you like best about Zingtree?

I love that we can plug in our scripts so newer people working here can understand go in and read our scripts. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

I dislike that Zingtree glitches and all of the scripts do not upload correctly. Review collected by and hosted on G2.com.

LM

Lalit M.

Customer service

Mid-Market (51-1000 emp.)

5/23/2019

"Zingtree"

3.5/5

What do you like best about Zingtree?

This software provides great support to customer. It gives correct decision, consistence client experience. greatly reduce on long time. I like the easy set up of new trees. it is also easy to find out how to use this system. It is great technical support and professional application. Review collected by and hosted on G2.com.

What do you dislike about Zingtree?

It is not easy to navigate. The virtual design is also very difficult. it is not easy to understand. many time it does not give correct report. sometimes training is not easy. time out is very fast sometimes I lost my changed tree which is very frustrating. Review collected by and hosted on G2.com.

Recommendations to others considering Zingtree:

overall it is excellent app, i recommended it. Review collected by and hosted on G2.com.

What problems is Zingtree solving and how is that benefiting you?

overall, this software is excellent support to customer and provides right decision. now this time I am not using this software because sometimes, time out is too fast, which makes me frustrating. Review collected by and hosted on G2.com.