Zingtree Reviews & Product Details - Page 6

Zingtree allows us the flexibility to provide real time updates to our staff all over the US with the touch of a few buttons and push out processes and procedures with ease. Review collected by and hosted on G2.com.

Having better search capability by staff would allow for more frequent usage. Review collected by and hosted on G2.com.

What i like is that we can go ahead and have everything very specific regarding any issue the consumer may have, and it does specify exactly the step we can take and follow regarding the consumer's issue Review collected by and hosted on G2.com.

Sometimes it is a little slow. It gets laggy. Sometimes the process that has to be taken by another flow because it is not working properly and that we do not have the consumers on the line for a long time. Review collected by and hosted on G2.com.

Build beautiful, interactive decisions you can put them wherever you need them! The most effective way to guide the agents and very easy to use. Review collected by and hosted on G2.com.

Sometimes have glitches making it hard to make calls or read what is needed. Review collected by and hosted on G2.com.

What I find most helpful is the ability to have content presented stepwise. Following from one instruction to the next as the call flows. Review collected by and hosted on G2.com.

I dislike not being able to search Zingtree by customer scenarios. For example search for a call flow based on the request of the customer. Review collected by and hosted on G2.com.

It's so easy to use in comparison to other products. We were able to ramp up so quickly and therefore begin to realise benefits almost immediately. Review collected by and hosted on G2.com.

There's very little i'd change other than perhaps further enhancements to reporting capabilities. Review collected by and hosted on G2.com.

What I like the most about zingtree is how useful it turns when providing service to my consumers as we follow a flow that cannot fail because according to what the consumer answers, it has the next step to follow, for example if the consumers says that their product no longer lights up not eveen when switching sections then you know that warranty exchange woud be required and that is lovely. Review collected by and hosted on G2.com.

I dislike that everynow and then it has bugs and does not copy the information properly as it is link to Gladly therefore I think that you folks should look into getting the proper adjustments for those bugs to be minimum and that would gratly improve the experience using zingtree as well as Gladly Review collected by and hosted on G2.com.

Zingtree is easy to use, accurate step by-step, and easy to customize to your needs with the best result for your consumers and easy guidance for your employees. Review collected by and hosted on G2.com.

The downsize to Zingtree is very simple there is no dislike on my part or the business aspect of the outcome it gives you so there is nothing negative on my part. Review collected by and hosted on G2.com.

All of our employees are able to have the same information, up to date, in one central location. Review collected by and hosted on G2.com.

Takes some getting used to when editing, if this is not your background. The online tutorials and the customer service helps you navigate any issues. Review collected by and hosted on G2.com.

It's easy and very efficient, all you have to do is follow the flow that best suits the problem or issue that you are working on. Also love the fact that it integrates with gladly. Review collected by and hosted on G2.com.

I believe it is not so much of zingtree itself having problems, rather the flows that are input. Sometimes it acts somewhat slow but that case is not on a regular basis. Review collected by and hosted on G2.com.

Zingtree is a great alternative to more expensive solutions for a next best action / conversation solution integrated with our Salesforce CRM. Our contact centre is able to see the next best action to raise with customers at a fraction of the cost Review collected by and hosted on G2.com.

For the way we use Zingtree there is nothing to dislikee Review collected by and hosted on G2.com.