I would like to share my impression of YouScan service as a Chief Technology Officer of a border-line product. I can’t call myself a regular YouScan user, but as I develop a border-line product for the same audience, I constantly examine the service so I can share my opinion.
— Most of all I like YouScan appoach to posts operation through the system on the basis of tags and filters
— It is very useful when you can get information at multiple levels on anything you want using necessary filters suggested by the system or your own ones
— I like that you can identify brands on photos
— Reports drawing speed impressed me. I understand the way such systems are organized, so I can tell that this task is no small
— YouScan integration with different CRM systems is an obvious advantage Review collected by and hosted on G2.com.
— Sometimes AI shows mixed results
— There is an instrument, which is supposed to load information from brands’ public pages, but unfortunately, it came up blank when I tried to use it Review collected by and hosted on G2.com.
204 out of 205 Total Reviews for YouScan
Overall Review Sentiment for YouScan
Log in to view review sentiment.
We have been using YouScan for our research on consumer trends and we have liked the data collection it offers and its ability to filter them, analyze user sentiment, highlight topics, and visualize key insights, it has been of great value to our team. The interface is intuitive and allows optimizing the search for relevant information on social networks and other platforms.
Additionally, customer support has been excellent, they are always willing to help and resolve concerns. Highly recommended for a team that needs a social media monitoring and analysis solution. Review collected by and hosted on G2.com.
Although automatic sentiment analysis is quite accurate, in some cases it requires manual review to adjust certain interpretations. Also, occasionally, there are posts that do not perfectly match the search intent, although the margin of error is low and the available filters help optimize the results. Review collected by and hosted on G2.com.
In the competitive landscape of social listening tools, YouScan is a super reliable AI-powered platform for gaining deep audience insights. It excels in image recognition, sentiment analysis, and multilingual tracking, making it a powerful tool for brands that need more than just keyword monitoring. A very specific characteristic of YouScan is its deep, profound knowledge of Slavic and Central Asia Languages and its extended ability to work with as hard media to work with as Telegram.
Key Strengths
Real-Time Social Listening – Monitors major platforms like Facebook, Instagram, Twitter, YouTube, and Telegram channels (which in some cases are much more important).
Customizable Dashboards & Alerts – AI-driven insights help users detect trends and crises instantly.
Superior Sentiment Analysis – Supports not only popular languages but also a variety of other languages, including the aforementioned Slavic and Central Asian languages.
Advanced AI Image Recognition – Tracks logos, objects, and emotions in visuals.
Audience & Influencer Insights – Identifies key opinion leaders (KOLs) for targeted engagement.
Reasonable Prices – YouScan is not cheap but costs every cent you pay for the service.
Ease of Use & Implementation
YouScan offers a well-designed and intuitive interface, though some advanced features require time to master, once mastered, one gets along with the interface with ease at any moment of use. The setup process is straightforward, and the platform provides guided onboarding, making it easier for teams to get up to speed.
Integration & Compatibility
YouScan integrates with major analytics and CRM tools, and API options cover all general needs. It supports Slack, Telegram, and other collaboration tools, allowing teams to streamline their workflow.
Customer Support – Highly Responsive & Helpful
Besides extensive documentation and chat support, one can easily recognize one of YouScan's biggest advantages — a dedicated and responsive customer support team. Proactive help, fast response, personalized troubleshooting — all of it alongside a kind style, keeps a warm feeling besides problem-solving.
YouScan is a robust listening tool ideal for analysts who need advanced artificial intelligence features, visual recognition, and multilingual support. If you're focused on deep audience insights alongside tracking mentions, YouScan is the first option to start considering. Review collected by and hosted on G2.com.
Limited API Integrations – could be better, but this feature is rather interesting for a very limited list of clients.
Steep Learning Curve for Advanced Features – Some AI functionalities take time to comprehend and fully utilize. Review collected by and hosted on G2.com.
t’s really easy to use. The interface is simple and intuitive – even if you’ve never worked with monitoring tools before, you’ll figure it out quickly. We set up our keywords, and now the system automatically collects everything people say about us, even in comments, stories, and forums—places we’d never be able to check manually. Review collected by and hosted on G2.com.
Honestly, we haven’t found anything to complain about—everything works smoothly and as expected. Review collected by and hosted on G2.com.
I use the platform several times a week. I like that it allows not only tracking mentions of the organization but also analyzing the audience, its sentiments, and quickly responding to changes. It's convenient to customize reports to your needs and share information with colleagues. I am still in the process of learning all the platform's capabilities. The team is very helpful in this, always in touch, explaining everything in detail, providing recommendations on how to do things better, and informing about additional tools. Review collected by and hosted on G2.com.
There is no such thing. I regret that for a very long time I used the platform only for tracking mentions. Review collected by and hosted on G2.com.
YouScan allows you to customize your search queries for media monitoring to achieve the best possible results. The platform offers a variety of filters to sift through irrelevant mentions or narrow down your search. A significant advantage is the ability to monitor selected channels (for example, a specific list of pages rather than the entire social network if you're interested in particular influencers). The image recognition feature, which even works with handwritten text, deserves special mention.
Customer support provides all instructions and gives you a chance to learn the system better. Review collected by and hosted on G2.com.
In some cases, the system may not capture all mentions, even if page privacy settings are not a factor. Review collected by and hosted on G2.com.
We conducted an audit of various monitoring systems and found that YouScan is the best social media monitoring system.
YouScan’s qualified specialists help set up the account, followed by a period for fine-tuning (adjusting the information field). After these stages, we receive a structured and easily comprehensible flow of information.
I especially want to highlight the Insights Copilot feature, which allows for a quick analysis of mention streams. Review collected by and hosted on G2.com.
The challenging stage is the initial account setup, but YouScan specialists assist us, making the process smooth and easy. Review collected by and hosted on G2.com.
The support you can get is phenomenal - super friendly staff, always ready to help, reacting very fast, keeping the pulse throughout usage to make sure everything is okay. Easy data sorting, with channels, specific dates, keywords and many other different filters. Visual aid to support - sometimes kinda dull and data-driven - analyses and reports. Filters are easily adaptable depending on one's needs and preferences. Review collected by and hosted on G2.com.
Some of the local channels and sources cannot be added Review collected by and hosted on G2.com.
YouScan has become an indispensable tool for our team. We use it daily to monitor online mentions of our client, industry news and competitors. The daily reports and real-time alerts keep us in the loop, and the features cover what we need in a social listening tool.
YouScan is packed with capabilities, so there’s definitely a bit of a learning curve; however, our customer success manager, Maria, has been amazing. She walked us through the platform step by step, helped us set up our account, and created a customized dashboard to meet our client's specific needs. She also provides tips and insights during weekly check-ins that have helped us get the most out of the software. We appreciate that YouScan prioritizes the user experience and user success. Review collected by and hosted on G2.com.
The main challenge we’ve encountered is the learning curve, especially when it comes to mastering the logical operators in the search query language. Ffiltering out irrelevant mentions can also be tricky for companies with more generic names, as the system sometimes pulls in unrelated results. With guidance and the extensive documentation YouScan provides, we’ve been able to navigate these issues and refine our searches over time. Review collected by and hosted on G2.com.
- Everyone I've spoken to at YouScan has been exceptional. The people really do make YouScan great and stand out from our similar SaaS tools I've used.
- We really love the amount of data we have access to, we're proud to be able to offer data sources other platforms simply dont have to our clients.
- I think some of their tools are exceptional and marketing leading, the image analysis capabilities are particularly impressive.
- We've managed to quickly onboard hundreds of users very quickly and uptake has been super quick.
- The system itself is easy to use as well. Review collected by and hosted on G2.com.
- The onboarding process was quick, but we were surprised we had to pay in full and up front. It meant we had to delay onboarding plans.
- Overall I think YouScan has the data and capabilities, but in some place it's UI feels as though it's in its nascent stages. Having done social listening for nearly 7 years and used most major platforms, I can easily say there are features you'd expect them to have which they dont. But I will say in their defence theyre very open to feedback on what we'd like to see and we have been told some of the features we'd like are on their way.
- The 'back filling' of queries can be really slow, some queries can take up to a day.
- The use of quote marks in queries doesn't always work as it should - YouScan supports advice for this has been to build out NOT lists. Review collected by and hosted on G2.com.
We love the platform; it helps us maintain our company’s digital reputation in a consistently positive way, allowing clients and individuals experiencing issues with our services to get near-instant assistance. Additionally, the competitor listening feature has strengthened our strategy, enabling us to remain one of the most important companies in the industry.
The image search tool is also one of our favorites, as it has allowed us to uncover hidden issues through videos and images that didn’t mention our brand in the text. Review collected by and hosted on G2.com.
At times, alerts take between 15 and 30 minutes to be issued. However, in many of these cases, the delay is due to changes within the social networks themselves and cannot be attributed to the platform. Review collected by and hosted on G2.com.
