191 YouScan Reviews
Overall Review Sentiment for YouScan
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In the competitive landscape of social listening tools, YouScan is a super reliable AI-powered platform for gaining deep audience insights. It excels in image recognition, sentiment analysis, and multilingual tracking, making it a powerful tool for brands that need more than just keyword monitoring. A very specific characteristic of YouScan is its deep, profound knowledge of Slavic and Central Asia Languages and its extended ability to work with as hard media to work with as Telegram.
Key Strengths
Real-Time Social Listening – Monitors major platforms like Facebook, Instagram, Twitter, YouTube, and Telegram channels (which in some cases are much more important).
Customizable Dashboards & Alerts – AI-driven insights help users detect trends and crises instantly.
Superior Sentiment Analysis – Supports not only popular languages but also a variety of other languages, including the aforementioned Slavic and Central Asian languages.
Advanced AI Image Recognition – Tracks logos, objects, and emotions in visuals.
Audience & Influencer Insights – Identifies key opinion leaders (KOLs) for targeted engagement.
Reasonable Prices – YouScan is not cheap but costs every cent you pay for the service.
Ease of Use & Implementation
YouScan offers a well-designed and intuitive interface, though some advanced features require time to master, once mastered, one gets along with the interface with ease at any moment of use. The setup process is straightforward, and the platform provides guided onboarding, making it easier for teams to get up to speed.
Integration & Compatibility
YouScan integrates with major analytics and CRM tools, and API options cover all general needs. It supports Slack, Telegram, and other collaboration tools, allowing teams to streamline their workflow.
Customer Support – Highly Responsive & Helpful
Besides extensive documentation and chat support, one can easily recognize one of YouScan's biggest advantages — a dedicated and responsive customer support team. Proactive help, fast response, personalized troubleshooting — all of it alongside a kind style, keeps a warm feeling besides problem-solving.
YouScan is a robust listening tool ideal for analysts who need advanced artificial intelligence features, visual recognition, and multilingual support. If you're focused on deep audience insights alongside tracking mentions, YouScan is the first option to start considering. Review collected by and hosted on G2.com.
Limited API Integrations – could be better, but this feature is rather interesting for a very limited list of clients.
Steep Learning Curve for Advanced Features – Some AI functionalities take time to comprehend and fully utilize. Review collected by and hosted on G2.com.
t’s really easy to use. The interface is simple and intuitive – even if you’ve never worked with monitoring tools before, you’ll figure it out quickly. We set up our keywords, and now the system automatically collects everything people say about us, even in comments, stories, and forums—places we’d never be able to check manually. Review collected by and hosted on G2.com.
Honestly, we haven’t found anything to complain about—everything works smoothly and as expected. Review collected by and hosted on G2.com.
YouScan allows you to customize your search queries for media monitoring to achieve the best possible results. The platform offers a variety of filters to sift through irrelevant mentions or narrow down your search. A significant advantage is the ability to monitor selected channels (for example, a specific list of pages rather than the entire social network if you're interested in particular influencers). The image recognition feature, which even works with handwritten text, deserves special mention.
Customer support provides all instructions and gives you a chance to learn the system better. Review collected by and hosted on G2.com.
In some cases, the system may not capture all mentions, even if page privacy settings are not a factor. Review collected by and hosted on G2.com.
We conducted an audit of various monitoring systems and found that YouScan is the best social media monitoring system.
YouScan’s qualified specialists help set up the account, followed by a period for fine-tuning (adjusting the information field). After these stages, we receive a structured and easily comprehensible flow of information.
I especially want to highlight the Insights Copilot feature, which allows for a quick analysis of mention streams. Review collected by and hosted on G2.com.
The challenging stage is the initial account setup, but YouScan specialists assist us, making the process smooth and easy. Review collected by and hosted on G2.com.
YouScan has become an indispensable tool for our team. We use it daily to monitor online mentions of our client, industry news and competitors. The daily reports and real-time alerts keep us in the loop, and the features cover what we need in a social listening tool.
YouScan is packed with capabilities, so there’s definitely a bit of a learning curve; however, our customer success manager, Maria, has been amazing. She walked us through the platform step by step, helped us set up our account, and created a customized dashboard to meet our client's specific needs. She also provides tips and insights during weekly check-ins that have helped us get the most out of the software. We appreciate that YouScan prioritizes the user experience and user success. Review collected by and hosted on G2.com.
The main challenge we’ve encountered is the learning curve, especially when it comes to mastering the logical operators in the search query language. Ffiltering out irrelevant mentions can also be tricky for companies with more generic names, as the system sometimes pulls in unrelated results. With guidance and the extensive documentation YouScan provides, we’ve been able to navigate these issues and refine our searches over time. Review collected by and hosted on G2.com.
- Everyone I've spoken to at YouScan has been exceptional. The people really do make YouScan great and stand out from our similar SaaS tools I've used.
- We really love the amount of data we have access to, we're proud to be able to offer data sources other platforms simply dont have to our clients.
- I think some of their tools are exceptional and marketing leading, the image analysis capabilities are particularly impressive.
- We've managed to quickly onboard hundreds of users very quickly and uptake has been super quick.
- The system itself is easy to use as well. Review collected by and hosted on G2.com.
- The onboarding process was quick, but we were surprised we had to pay in full and up front. It meant we had to delay onboarding plans.
- Overall I think YouScan has the data and capabilities, but in some place it's UI feels as though it's in its nascent stages. Having done social listening for nearly 7 years and used most major platforms, I can easily say there are features you'd expect them to have which they dont. But I will say in their defence theyre very open to feedback on what we'd like to see and we have been told some of the features we'd like are on their way.
- The 'back filling' of queries can be really slow, some queries can take up to a day.
- The use of quote marks in queries doesn't always work as it should - YouScan supports advice for this has been to build out NOT lists. Review collected by and hosted on G2.com.
We love the platform; it helps us maintain our company’s digital reputation in a consistently positive way, allowing clients and individuals experiencing issues with our services to get near-instant assistance. Additionally, the competitor listening feature has strengthened our strategy, enabling us to remain one of the most important companies in the industry.
The image search tool is also one of our favorites, as it has allowed us to uncover hidden issues through videos and images that didn’t mention our brand in the text. Review collected by and hosted on G2.com.
At times, alerts take between 15 and 30 minutes to be issued. However, in many of these cases, the delay is due to changes within the social networks themselves and cannot be attributed to the platform. Review collected by and hosted on G2.com.
- Ability to make search queries across different social media, news, reviews and collect a massive data to analyze.
- AI Insights Copilot feature that helps to analyze a massive data.
- YouScan gathers more data compared to other competitive tools.
- Dashboards feature that helps to see your competitors activity live.
- Customer support and constant updates. Review collected by and hosted on G2.com.
- It may not be so user friendly as other tools at first as it takes some time to practise.
- Collecting data takes time and you can't get immediate results.
- Limited amount of mentions that could be a problem when you a searching for something very popular. Review collected by and hosted on G2.com.
The most helpful thing about the platform is that it gives access to data from sites like TikTok & Threads that you normally wouldn't find on other social listening tools. I also found it helpful that the AI insights included example posts that match the insights. It was also easy to naviagte and customer support was great. Review collected by and hosted on G2.com.
There are no downsides to using Youscan. Review collected by and hosted on G2.com.
Youscan ofrece una solución robusta para la recolección y análisis de menciones. Cuenta con un algoritmo de búsqueda avanzado que garantiza una captura exhaustiva de datos, los cuales pueden ser visualizados de manera personalizada a través de una amplia gama de gráficos y tablas. El proceso de configuración es sencillo gracias al soporte de onboarding y el acompañamiento de un Gerente de Éxito del Cliente. La herramienta 'combinar duplicados' optimiza la calidad de los datos. Además, la posibilidad de generar informes personalizados y compartirlos a través de un enlace enriquece la experiencia del usuario. Review collected by and hosted on G2.com.
La asignación automática de sentimiento aún tiene errores pero entendemos no existe un algoritmo que lo haga a la perfección. Paralelamente, consideramos que una mejor visualización de los posts en X enriquecería la experiencia del usuario y facilitaría la extracción de insights valiosos. Review collected by and hosted on G2.com.
