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Best Conversation Intelligence Software

Julie Jung
JJ
Researched and written by Julie Jung

Conversation intelligence (CI) software records, transcribes, and analyzes sales calls. Through analyzing sales calls, CI software can identify keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further analyze valuable insights. CI software can be used by businesses to take notes on key conversations with potential buyers, identify risky or noncompliant topics of conversation, coach new sales representatives on best practices, and any other use cases that can be used from the analysis and transcription of sales calls.

Sales coaching software is a related software that generally offers conversation intelligence capabilities but focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features for sales representatives to easily view and organize sales deals that are in the pipeline.

To qualify for inclusion in the Conversation Intelligence (CI) category, a product must:

Transcribe calls into text and data that can be searched and analyzed
Analyze the transcription of a call and identify keywords, themes, and possible action items
Provide statics of a conversation including talk ratios, customer interactivity, and total call duration

Best Conversation Intelligence Software At A Glance

Best for Small Businesses:
Fathom
Fathom
Best for Mid-Market:
Gong
Gong
Best for Enterprise:
Salesforce Sales Cloud
Salesforce Sales Cloud
Highest User Satisfaction:
Fathom
Fathom
Best Free Software:
Fathom
Fathom
Show LessShow More
Best for Enterprise:
Salesforce Sales Cloud
Salesforce Sales Cloud
Highest User Satisfaction:
Fathom
Fathom
Best Free Software:
Fathom
Fathom

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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Salesforce Sales Cloud
By Salesforce
(23,218)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Sales Cloud
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DealsSpecial offer!
25% off: Starting at $18.75/user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Sales Cloud is the complete platform for Salesblazers, our community of sellers, sales leaders, and sales operations professionals, to grow sales and increase productivity. With the #1 AI C

    Users
    • Account Executive
    • Account Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesforce Sales Cloud is a suite of tools designed to manage and track sales leads, automate tasks, provide insights, and facilitate mobile work and organization.
    • Users frequently mention the platform's ability to centralize customer and lead information, its robust reporting tools, customizable dashboards, efficient lead management, and the ability to automate routine tasks, all of which help nurture relationships more effectively and streamline the sales process.
    • Users experienced issues with the platform's cost, particularly for smaller businesses, its complex and time-consuming initial setup and customization, slow data processing times, and the complexity of some features, such as the reporting tools, which can be difficult to navigate without proper training.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Sales Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4,674
    Features
    3,973
    Lead Management
    2,347
    Customizability
    2,232
    Customization
    2,179
    Cons
    Learning Curve
    2,246
    Missing Features
    1,474
    Expensive
    1,442
    Limitations
    1,410
    Limited Features
    1,329
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Sales Cloud features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.5
    8.1
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Sales Cloud is the complete platform for Salesblazers, our community of sellers, sales leaders, and sales operations professionals, to grow sales and increase productivity. With the #1 AI C

Users
  • Account Executive
  • Account Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesforce Sales Cloud is a suite of tools designed to manage and track sales leads, automate tasks, provide insights, and facilitate mobile work and organization.
  • Users frequently mention the platform's ability to centralize customer and lead information, its robust reporting tools, customizable dashboards, efficient lead management, and the ability to automate routine tasks, all of which help nurture relationships more effectively and streamline the sales process.
  • Users experienced issues with the platform's cost, particularly for smaller businesses, its complex and time-consuming initial setup and customization, slow data processing times, and the complexity of some features, such as the reporting tools, which can be difficult to navigate without proper training.
Salesforce Sales Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4,674
Features
3,973
Lead Management
2,347
Customizability
2,232
Customization
2,179
Cons
Learning Curve
2,246
Missing Features
1,474
Expensive
1,442
Limitations
1,410
Limited Features
1,329
Salesforce Sales Cloud features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.5
8.1
AI Text Summarization
Average: 8.7
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,242 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Gong
By Gong
(6,053)4.8 out of 5
Optimized for quick response
11th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Gong
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    See More. Understand More. Win More. The Revenue Intelligence Platform (by Gong) transforms organizations with an accurate understanding of customer interactions to increase business efficiency, im

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 70% Mid-Market
    • 17% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gong is a tool that records and transcribes customer calls, providing AI-generated summaries and follow-up items to assist in sales and customer service.
    • Reviewers frequently mention the convenience of Gong's AI-driven summaries and the ability to review and share call transcripts, which aids in their efficiency and productivity.
    • Reviewers noted some issues with Gong's transcription accuracy, occasional difficulties in navigating the platform, and limitations in its integration with other software and platforms.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gong Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    460
    Helpful
    441
    Call Recording
    355
    Recording
    276
    AI Summary
    252
    Cons
    Recording Issues
    151
    Call Issues
    150
    Accuracy Issues
    109
    AI Inaccuracy
    94
    Missing Features
    82
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gong features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.5
    8.9
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gong
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @Gong_io
    7,620 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,695 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

See More. Understand More. Win More. The Revenue Intelligence Platform (by Gong) transforms organizations with an accurate understanding of customer interactions to increase business efficiency, im

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 70% Mid-Market
  • 17% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gong is a tool that records and transcribes customer calls, providing AI-generated summaries and follow-up items to assist in sales and customer service.
  • Reviewers frequently mention the convenience of Gong's AI-driven summaries and the ability to review and share call transcripts, which aids in their efficiency and productivity.
  • Reviewers noted some issues with Gong's transcription accuracy, occasional difficulties in navigating the platform, and limitations in its integration with other software and platforms.
Gong Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
460
Helpful
441
Call Recording
355
Recording
276
AI Summary
252
Cons
Recording Issues
151
Call Issues
150
Accuracy Issues
109
AI Inaccuracy
94
Missing Features
82
Gong features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.5
8.9
AI Text Summarization
Average: 8.7
Seller Details
Seller
Gong
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@Gong_io
7,620 Twitter followers
LinkedIn® Page
www.linkedin.com
1,695 employees on LinkedIn®
Get a quote

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Fathom
By Fathom
(4,521)5.0 out of 5
Optimized for quick response
3rd Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Fathom uses

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fathom is a tool that transcribes, summarizes, and highlights key points from meetings, allowing users to focus on the conversation rather than note-taking.
    • Users like Fathom's ability to accurately capture and summarize meeting details, its seamless integration with various platforms, and the time-saving component it provides by handling note-taking.
    • Reviewers mentioned occasional issues with voice recognition, particularly with proprietary or internal names, and a lack of password protection for meeting notes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fathom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,498
    AI Summary
    2,095
    Helpful
    1,935
    Accuracy
    1,774
    Summaries
    1,531
    Cons
    Recording Issues
    712
    Meeting Management
    547
    Missing Features
    418
    Call Issues
    343
    AI Inaccuracy
    331
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fathom features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.5
    9.4
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fathom
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, CA
    Twitter
    @FathomDotVideo
    2,972 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    141 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Fathom uses

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fathom is a tool that transcribes, summarizes, and highlights key points from meetings, allowing users to focus on the conversation rather than note-taking.
  • Users like Fathom's ability to accurately capture and summarize meeting details, its seamless integration with various platforms, and the time-saving component it provides by handling note-taking.
  • Reviewers mentioned occasional issues with voice recognition, particularly with proprietary or internal names, and a lack of password protection for meeting notes.
Fathom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,498
AI Summary
2,095
Helpful
1,935
Accuracy
1,774
Summaries
1,531
Cons
Recording Issues
712
Meeting Management
547
Missing Features
418
Call Issues
343
AI Inaccuracy
331
Fathom features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.5
9.4
AI Text Summarization
Average: 8.7
Seller Details
Seller
Fathom
Company Website
Year Founded
2020
HQ Location
San Francisco, CA
Twitter
@FathomDotVideo
2,972 Twitter followers
LinkedIn® Page
www.linkedin.com
141 employees on LinkedIn®
HubSpot Sales Hub
By HubSpot
(12,204)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Sales Hub
Save to My Lists
DealsSpecial offer!
20% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for grow

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sales Hub is a tool designed to manage sales processes, track emails and calls, and provide insights on team performance and project numbers.
    • Reviewers appreciate the user-friendly interface, the ability to integrate with other platforms, the customizable dashboards, and the robust automation features that streamline sales processes and provide data-driven insights.
    • Users experienced issues with the initial setup and interface adaptation, frequent downtimes, problems with third-party integration, slow loading times, and limitations in customization and reporting functionality.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Sales Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,095
    Features
    672
    Helpful
    484
    Intuitive
    455
    Lead Management
    445
    Cons
    Missing Features
    431
    Limited Features
    336
    Learning Curve
    282
    Limited Customization
    191
    Expensive
    190
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Sales Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    7.9
    Artificial Intelligence
    Average: 8.6
    8.2
    Customer Scoring
    Average: 8.5
    7.6
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    804,639 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics for grow

Users
  • Account Executive
  • Business Development Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sales Hub is a tool designed to manage sales processes, track emails and calls, and provide insights on team performance and project numbers.
  • Reviewers appreciate the user-friendly interface, the ability to integrate with other platforms, the customizable dashboards, and the robust automation features that streamline sales processes and provide data-driven insights.
  • Users experienced issues with the initial setup and interface adaptation, frequent downtimes, problems with third-party integration, slow loading times, and limitations in customization and reporting functionality.
HubSpot Sales Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,095
Features
672
Helpful
484
Intuitive
455
Lead Management
445
Cons
Missing Features
431
Limited Features
336
Learning Curve
282
Limited Customization
191
Expensive
190
HubSpot Sales Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
7.9
Artificial Intelligence
Average: 8.6
8.2
Customer Scoring
Average: 8.5
7.6
AI Text Summarization
Average: 8.7
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
804,639 Twitter followers
LinkedIn® Page
www.linkedin.com
11,117 employees on LinkedIn®
Fireflies.ai
By Fireflies.ai
(618)4.8 out of 5
8th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platfor

    Users
    • CEO
    • Founder
    Industries
    • Consulting
    • Marketing and Advertising
    Market Segment
    • 80% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fireflies.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    292
    AI Summary
    270
    Transcription
    258
    Transcripts
    249
    Meetings
    209
    Cons
    AI Inaccuracy
    87
    Accuracy Issues
    80
    Meeting Management
    66
    AI Limitations
    53
    Summary Quality
    50
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fireflies.ai features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    7.7
    Customer Scoring
    Average: 8.5
    9.0
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fireflies.ai
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @firefliesai
    6,485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    96 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platfor

Users
  • CEO
  • Founder
Industries
  • Consulting
  • Marketing and Advertising
Market Segment
  • 80% Small-Business
  • 17% Mid-Market
Fireflies.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
292
AI Summary
270
Transcription
258
Transcripts
249
Meetings
209
Cons
AI Inaccuracy
87
Accuracy Issues
80
Meeting Management
66
AI Limitations
53
Summary Quality
50
Fireflies.ai features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
7.7
Customer Scoring
Average: 8.5
9.0
AI Text Summarization
Average: 8.7
Seller Details
Seller
Fireflies.ai
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@firefliesai
6,485 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
Read Fireflies.ai Reviews
Balto
By Balto
(551)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportuniti

    Users
    • Medicare Sales Representative
    • MSR
    Industries
    • Insurance
    • Consumer Services
    Market Segment
    • 48% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Balto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    97
    Ease of Use
    78
    Accuracy
    30
    AI Summary
    29
    Call Recording
    28
    Cons
    Call Issues
    45
    Accuracy Issues
    37
    Voice Recognition Issues
    24
    Missing Features
    18
    AI Inaccuracy
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Balto features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.5
    Customer Scoring
    Average: 8.5
    9.4
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Balto
    Company Website
    Year Founded
    2017
    HQ Location
    St Louis, US
    Twitter
    @balto_ai
    236 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Balto unites agents with AI to enable better conversations that deliver results. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportuniti

Users
  • Medicare Sales Representative
  • MSR
Industries
  • Insurance
  • Consumer Services
Market Segment
  • 48% Mid-Market
  • 26% Enterprise
Balto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
97
Ease of Use
78
Accuracy
30
AI Summary
29
Call Recording
28
Cons
Call Issues
45
Accuracy Issues
37
Voice Recognition Issues
24
Missing Features
18
AI Inaccuracy
17
Balto features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.5
Customer Scoring
Average: 8.5
9.4
AI Text Summarization
Average: 8.7
Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
236 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
Get a quote
Chorus by ZoomInfo
By ZoomInfo
(2,968)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chorus by ZoomInfo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Helpful
    40
    AI Summary
    36
    Call Recording
    32
    Transcripts
    25
    Cons
    Call Issues
    17
    Recording Issues
    13
    Summary Quality
    13
    Missing Features
    11
    Accuracy Issues
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chorus by ZoomInfo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Artificial Intelligence
    Average: 8.6
    8.4
    Customer Scoring
    Average: 8.5
    8.9
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,726 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all your customer engagements across phone calls, video meetings, and email so your team hits their

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 25% Enterprise
Chorus by ZoomInfo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Helpful
40
AI Summary
36
Call Recording
32
Transcripts
25
Cons
Call Issues
17
Recording Issues
13
Summary Quality
13
Missing Features
11
Accuracy Issues
10
Chorus by ZoomInfo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.2
Artificial Intelligence
Average: 8.6
8.4
Customer Scoring
Average: 8.5
8.9
AI Text Summarization
Average: 8.7
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,726 Twitter followers
LinkedIn® Page
www.linkedin.com
4,268 employees on LinkedIn®
Get a quote
Salesloft
By Salesloft
(4,111)4.5 out of 5
Optimized for quick response
View top Consulting Services for Salesloft
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

    Users
    • Account Executive
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesloft Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    271
    Features
    159
    Helpful
    159
    Automation
    138
    Time-saving
    118
    Cons
    Missing Features
    100
    Call Issues
    68
    Integration Issues
    60
    Limitations
    60
    Email Issues
    57
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesloft features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.5
    7.8
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,796 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesloft powers durable revenue growth for the world’s most demanding companies. The industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and t

Users
  • Account Executive
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 23% Small-Business
Salesloft Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
271
Features
159
Helpful
159
Automation
138
Time-saving
118
Cons
Missing Features
100
Call Issues
68
Integration Issues
60
Limitations
60
Email Issues
57
Salesloft features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.5
7.8
AI Text Summarization
Average: 8.7
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,796 Twitter followers
LinkedIn® Page
www.linkedin.com
1,253 employees on LinkedIn®
Get a quote
Convin.ai
By Convin
(543)4.7 out of 5
5th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs q

    Users
    • Policy Advisor
    • Quality Analyst
    Industries
    • Education Management
    • Health, Wellness and Fitness
    Market Segment
    • 63% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convin.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    264
    Helpful
    154
    Auditing
    119
    Customer Support
    97
    Call Recording
    89
    Cons
    Slow Loading
    58
    Accuracy Issues
    53
    Call Issues
    51
    Auditing Issues
    32
    Inaccuracy
    31
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convin.ai features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.5
    9.4
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convin
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @convin
    13 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    161 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs q

Users
  • Policy Advisor
  • Quality Analyst
Industries
  • Education Management
  • Health, Wellness and Fitness
Market Segment
  • 63% Enterprise
  • 30% Mid-Market
Convin.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
264
Helpful
154
Auditing
119
Customer Support
97
Call Recording
89
Cons
Slow Loading
58
Accuracy Issues
53
Call Issues
51
Auditing Issues
32
Inaccuracy
31
Convin.ai features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.5
9.4
AI Text Summarization
Average: 8.7
Seller Details
Seller
Convin
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@convin
13 Twitter followers
LinkedIn® Page
www.linkedin.com
161 employees on LinkedIn®
Read Convin.ai Reviews
Jiminny
By Jiminny
(752)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower yo

    Users
    • Account Executive
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jiminny Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    200
    Helpful
    198
    Call Recording
    165
    Recording
    126
    Transcripts
    95
    Cons
    Call Issues
    77
    Accuracy Issues
    64
    AI Inaccuracy
    58
    Poor Transcription
    42
    Missing Features
    30
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jiminny features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.5
    8.5
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jiminny
    Company Website
    Year Founded
    2016
    HQ Location
    London, England
    Twitter
    @JiminnyInc
    398 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower yo

Users
  • Account Executive
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Mid-Market
  • 33% Small-Business
Jiminny Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
200
Helpful
198
Call Recording
165
Recording
126
Transcripts
95
Cons
Call Issues
77
Accuracy Issues
64
AI Inaccuracy
58
Poor Transcription
42
Missing Features
30
Jiminny features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.5
8.5
AI Text Summarization
Average: 8.7
Seller Details
Seller
Jiminny
Company Website
Year Founded
2016
HQ Location
London, England
Twitter
@JiminnyInc
398 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
Get a quote
Avoma
By Avoma
(1,336)4.6 out of 5
Optimized for quick response
13th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

    Users
    • Customer Success Manager
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 46% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Avoma is a tool that analyzes conversations to extract insights and streamline the meeting process.
    • Users frequently mention the ease of use, automatic recording and transcription, AI-powered meeting insights, and the ability to look back at conversations for self-assessment and improvement.
    • Users reported occasional lags upon login, inaccuracies in AI note-taking and transcription, especially with medical terminology and in the presence of background noise, and a delay in the readiness of automated notes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Avoma Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    499
    Helpful
    484
    Recording Features
    403
    Transcripts
    395
    Recording
    374
    Cons
    Recording Issues
    234
    Inaccurate Transcripts
    218
    Transcript Accuracy
    208
    Accuracy Issues
    198
    AI Inaccuracy
    180
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avoma features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.5
    8.9
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avoma
    Company Website
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @AvomaInc
    389 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Int

Users
  • Customer Success Manager
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 46% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Avoma is a tool that analyzes conversations to extract insights and streamline the meeting process.
  • Users frequently mention the ease of use, automatic recording and transcription, AI-powered meeting insights, and the ability to look back at conversations for self-assessment and improvement.
  • Users reported occasional lags upon login, inaccuracies in AI note-taking and transcription, especially with medical terminology and in the presence of background noise, and a delay in the readiness of automated notes.
Avoma Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
499
Helpful
484
Recording Features
403
Transcripts
395
Recording
374
Cons
Recording Issues
234
Inaccurate Transcripts
218
Transcript Accuracy
208
Accuracy Issues
198
AI Inaccuracy
180
Avoma features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.3
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.5
8.9
AI Text Summarization
Average: 8.7
Seller Details
Seller
Avoma
Company Website
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@AvomaInc
389 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
Apollo.io
By Apollo.io
(8,151)4.7 out of 5
Optimized for quick response
15th Easiest To Use in Conversation Intelligence software
View top Consulting Services for Apollo.io
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Apollo.io is a comprehensive software tool used for lead generation, email marketing, and data collection, with features such as AI-assisted email drafting, data filtering, and integration with platforms like LinkedIn and Google Workspace.
    • Reviewers appreciate Apollo.io's user-friendly interface, its ability to provide accurate and up-to-date contact information, the quality of its data, and its integration capabilities with other platforms, which streamline and enhance their marketing and sales processes.
    • Reviewers experienced issues with outdated or incorrect contact information, a complex initial setup, limitations on profile visits on LinkedIn, and a desire for more affordable plans and additional features for monthly subscribers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apollo.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,277
    Helpful
    1,723
    Lead Generation
    1,652
    Features
    1,553
    Contact Information
    1,481
    Cons
    Missing Features
    745
    Inaccurate Data
    542
    Contact Management
    523
    Outdated Contacts
    474
    Inaccuracy
    463
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apollo.io features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    8.5
    Customer Scoring
    Average: 8.5
    8.5
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apollo.io
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    Twitter
    @MeetApollo
    4,509 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with

Users
  • Account Executive
  • Business Development Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Apollo.io is a comprehensive software tool used for lead generation, email marketing, and data collection, with features such as AI-assisted email drafting, data filtering, and integration with platforms like LinkedIn and Google Workspace.
  • Reviewers appreciate Apollo.io's user-friendly interface, its ability to provide accurate and up-to-date contact information, the quality of its data, and its integration capabilities with other platforms, which streamline and enhance their marketing and sales processes.
  • Reviewers experienced issues with outdated or incorrect contact information, a complex initial setup, limitations on profile visits on LinkedIn, and a desire for more affordable plans and additional features for monthly subscribers.
Apollo.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,277
Helpful
1,723
Lead Generation
1,652
Features
1,553
Contact Information
1,481
Cons
Missing Features
745
Inaccurate Data
542
Contact Management
523
Outdated Contacts
474
Inaccuracy
463
Apollo.io features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
8.5
Customer Scoring
Average: 8.5
8.5
AI Text Summarization
Average: 8.7
Seller Details
Seller
Apollo.io
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
Twitter
@MeetApollo
4,509 Twitter followers
LinkedIn® Page
www.linkedin.com
1,574 employees on LinkedIn®
Mindtickle
By MindTickle
(2,207)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a

    Users
    • Account Executive
    • Therapy Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Enterprise
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Mindtickle is a platform that provides a centralized location for accessing training materials and enhancing job performance, with features such as role-based home pages, progress tracking, and the ability to score calls using CHAMP and MEDDPICC frameworks.
    • Reviewers frequently mention the ease of use, the comprehensive set of features including document upload, video recording, and the well-organized home page and menus, as well as the platform's flexibility to be expanded for other business purposes.
    • Users experienced issues such as slow loading times in Asset Hub and Digital Sales Rooms, minor bugs that can slow down the experience, and difficulties with the mobile application, including features not being fully accessible and downloads not working well for offline viewing.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mindtickle Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    248
    Helpful
    112
    Intuitive
    92
    Simple
    89
    Knowledge Improvement
    88
    Cons
    Missing Features
    71
    Learning Curve
    47
    Slow Loading
    42
    Difficult Navigation
    37
    Layout Issues
    35
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mindtickle features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.4
    Customer Scoring
    Average: 8.5
    8.5
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MindTickle
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, California
    Twitter
    @mindtickle
    5,886 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    748 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mindtickle is the market-leading revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a

Users
  • Account Executive
  • Therapy Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Enterprise
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Mindtickle is a platform that provides a centralized location for accessing training materials and enhancing job performance, with features such as role-based home pages, progress tracking, and the ability to score calls using CHAMP and MEDDPICC frameworks.
  • Reviewers frequently mention the ease of use, the comprehensive set of features including document upload, video recording, and the well-organized home page and menus, as well as the platform's flexibility to be expanded for other business purposes.
  • Users experienced issues such as slow loading times in Asset Hub and Digital Sales Rooms, minor bugs that can slow down the experience, and difficulties with the mobile application, including features not being fully accessible and downloads not working well for offline viewing.
Mindtickle Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
248
Helpful
112
Intuitive
92
Simple
89
Knowledge Improvement
88
Cons
Missing Features
71
Learning Curve
47
Slow Loading
42
Difficult Navigation
37
Layout Issues
35
Mindtickle features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.4
Customer Scoring
Average: 8.5
8.5
AI Text Summarization
Average: 8.7
Seller Details
Seller
MindTickle
Company Website
Year Founded
2012
HQ Location
San Francisco, California
Twitter
@mindtickle
5,886 Twitter followers
LinkedIn® Page
www.linkedin.com
748 employees on LinkedIn®
Get a quote
Salesken
By Salesken
(395)4.9 out of 5
9th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

    Users
    • Sales
    • Sales Executive
    Industries
    • Education Management
    • E-Learning
    Market Segment
    • 57% Mid-Market
    • 37% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesken is a call tracking tool that uses AI and ML to analyze sales calls and provide feedback for improvement.
    • Reviewers frequently mention the significant increase in productivity and sales, the detailed feedback provided for improvement, and the ease of use and implementation of the product.
    • Reviewers experienced issues with the transcription service and occasional problems with calls not getting connected.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesken Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    37
    Ease of Use
    32
    Sales Improvement
    23
    Feedback Management
    21
    Automation
    18
    Cons
    Call Issues
    5
    Slow Performance
    5
    Recording Issues
    4
    Call Limitations
    2
    Difficult Learning
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesken features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    9.8
    Artificial Intelligence
    Average: 8.6
    9.8
    Customer Scoring
    Average: 8.5
    9.6
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesken
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @SaleskenAi
    130 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    115 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage

Users
  • Sales
  • Sales Executive
Industries
  • Education Management
  • E-Learning
Market Segment
  • 57% Mid-Market
  • 37% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesken is a call tracking tool that uses AI and ML to analyze sales calls and provide feedback for improvement.
  • Reviewers frequently mention the significant increase in productivity and sales, the detailed feedback provided for improvement, and the ease of use and implementation of the product.
  • Reviewers experienced issues with the transcription service and occasional problems with calls not getting connected.
Salesken Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
37
Ease of Use
32
Sales Improvement
23
Feedback Management
21
Automation
18
Cons
Call Issues
5
Slow Performance
5
Recording Issues
4
Call Limitations
2
Difficult Learning
2
Salesken features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
9.8
Artificial Intelligence
Average: 8.6
9.8
Customer Scoring
Average: 8.5
9.6
AI Text Summarization
Average: 8.7
Seller Details
Seller
Salesken
Year Founded
2018
HQ Location
New York, New York
Twitter
@SaleskenAi
130 Twitter followers
LinkedIn® Page
www.linkedin.com
115 employees on LinkedIn®
Read Salesken Reviews
Spiky
By Spiky.ai
(79)4.9 out of 5
10th Easiest To Use in Conversation Intelligence software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spiky is an AI-powered meeting intelligence solution tailored for remote and hybrid team excellence. Our platform revolutionizes how organizations conduct and analyze meetings, offering cutting-ed

    Users
    • Founder
    Industries
    • Information Technology and Services
    • Consulting
    Market Segment
    • 66% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spiky Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Summary
    22
    Ease of Use
    22
    Accuracy
    20
    Action Items
    16
    Helpful
    15
    Cons
    Accuracy Issues
    7
    Integration Issues
    6
    AI Inaccuracy
    5
    Missing Features
    5
    Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spiky features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.5
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.5
    9.6
    AI Text Summarization
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spiky.ai
    Year Founded
    2020
    HQ Location
    Boston, Massachusetts
    Twitter
    @spikyAI
    214 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    38 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spiky is an AI-powered meeting intelligence solution tailored for remote and hybrid team excellence. Our platform revolutionizes how organizations conduct and analyze meetings, offering cutting-ed

Users
  • Founder
Industries
  • Information Technology and Services
  • Consulting
Market Segment
  • 66% Small-Business
  • 32% Mid-Market
Spiky Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Summary
22
Ease of Use
22
Accuracy
20
Action Items
16
Helpful
15
Cons
Accuracy Issues
7
Integration Issues
6
AI Inaccuracy
5
Missing Features
5
Learning Curve
4
Spiky features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.5
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.5
9.6
AI Text Summarization
Average: 8.7
Seller Details
Seller
Spiky.ai
Year Founded
2020
HQ Location
Boston, Massachusetts
Twitter
@spikyAI
214 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®
Read Spiky Reviews
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Conversation Intelligence Topics

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Learn More About Conversation Intelligence Software

What is Conversation Intelligence Software?

Tracking sales interactions is about more than just success or failure of the sale. Sales conversations carry a trove of valuable data, from the average length of a sales call to what is said during the pivotal moments of a deal. The intelligent platforms in this software category help sales representatives and managers record and analyze customer-facing calls, helping them identify noteworthy trends and strategies that result in the most successful sales. These focused analytics help users optimize conversational techniques and improve individual seller performance, company revenue, and the customer experience.

Artificial intelligence (AI) is continuously evolving and making a sizable impact in sales organizations and general sales teams just as it is across other industries. Components of AI—specifically, machine learning and natural language processing (NLP)—are central to the rise of conversation intelligence. Many of these advanced tools offer assistance with transcribing and scoring calls based on the natural language of everyone on the call. In some cases, this software can glean insights such as which conversation topics are connected to customer satisfaction, helping users organize calls based on keywords, sentiment, and other factors. The intelligence platforms in this category are predominantly designed for sales and marketing, but can be used for customer support and other teams with a strong focus on external customer conversations as well.

Key Benefits of Conversation Intelligence Software

  • Breaks down phone conversations for optimal analysis and sorting
  • Transcribes conversations and identifies significant exchanges
  • Scores calls, customers, and representatives based on specific results
  • Generates diverse insights for refining conversation strategy and improving customer sentiment toward products and services

Why Use Conversation Intelligence Software?

For sales teams and other departments that handle dozens of phone calls a day, working with customers so frequently can involve a significant amount of trial and error. Depending on the size and structure of an organization, it can be almost impossible for team leaders to monitor calls and draw valuable conclusions from specific details. Even with close observation, it can be difficult for seasoned experts to identify key moments with each unique customer. Conversation analytics within these AI tools help transform loads of quality data drawn from routine sales calls into actionable insights, transforming the sales process.

The more quality data a team collects about each phone call, the more extensively a company can work together to improve—doubling down on what works, removing what doesn’t, and streamlining the overall approach. Previous generations of salespeople could not tap into the extensive insights available today thanks to these analytics platforms, but the results of this technology are clear with startups and market leaders adopting intelligence technology at large. Proper use of these virtual assistants can easily translate to more closed deals and improved sales engagement, as well as an improved reputation among customers.

What are the Common Features of Conversation Intelligence Software?

The diverse products in this category include varying analytics capabilities related to phone calls between company representatives and potential or existing customers. The core functionality often involves call recording, transcription, and some form of conversational AI to draw conclusions about the call. The exact data that companies choose to pull varies from product to product. To understand each offering in this category, interested buyers should explore the vendor websites and read G2 reviews about a tool’s strengths and weaknesses.

Call scoring — One common feature is the ability to grade or score calls, based on the results: Did the interaction result in a follow-up, signing up a new customer, or upgrading a subscription? Conversely, did an interaction cause the customer to become upset or frustrated? Certain platforms can score the salespeople themselves, as well as the customers they are calling, and integrate with sales performance management software to help sales managers track the team’s activities and continuously improve their process.

Actionable insights — Beyond transcribing, scoring, and sorting calls, the granular conversation analytics of these platforms can offer insight into inbound sales performance, outbound sales performance, and overall team success. Some examples of data generated on these platforms include opportunities created by calls, time-to-respond to calls, as well as calls-to-win ratios. Additionally, some products flag calls for particular caller sentiments (e.g. disappointment, anger), and offer insights as to why negative sentiments were observed in customers, so sales teams can work to minimize these events in the future.

Other features of conversation intelligence software include Customer Scoring and Lead Qualification.