A flexible, experienced team that clearly understood our requirements. Review collected by and hosted on G2.com.

There’s a lot for content creators to learn in a short period of time. Having attached user guides, or simple reminders of the content build path for each item, could be really useful. Review collected by and hosted on G2.com.

So great to have resourced directly in an app so learners don’t need to search the LMS or emails for content Review collected by and hosted on G2.com.

Sometimes we’ve had technical issues with certain features and sometimes it’s challenging to resolve. Steep learning curve to start building Review collected by and hosted on G2.com.

It helps users have a better experience on the platform, reduces the number of tickets, and means less support is needed overall. Review collected by and hosted on G2.com.

Sometimes some features are not as clear as they should. For example Flows, Smart Tips are very handy but sometimes I miss beacons. OR some Pop-ups getting ignored because as a user we don't identify its importance. Review collected by and hosted on G2.com.

Whatfix is extremely easy to use, and the experience is further improved by the excellent support provided during onboarding as well as the continued assistance offered throughout your time as a client. Review collected by and hosted on G2.com.

A few minor tasks can be a bit tricky or take longer than expected. Review collected by and hosted on G2.com.

I really appreciate the tools, as well as the value Whatfix places on customer input and feedback. Review collected by and hosted on G2.com.

So far, I haven’t noticed any downsides with Whatfix. Review collected by and hosted on G2.com.

It's ability to customize our training content to the customers and push notifications. Review collected by and hosted on G2.com.

The set up and training is at times confusing to bring in new individuals. it's also difficult to really customize. Review collected by and hosted on G2.com.

Content creation and Dashboard Analytics Review collected by and hosted on G2.com.

Slightly high pricing for small companies Review collected by and hosted on G2.com.

I use Whatfix for creating flows, guides, pop-ups, tooltips, and labels, which significantly simplify onboarding processes, reducing the need for conducting frequent training sessions. I love the survey features, as they are exceptionally well-designed and enhance my overall experience. The self-help section is particularly impressive, allowing me to efficiently search for information or utilize an AI-like agent to find answers based on the data available in the repository. These features collectively make the platform invaluable for streamlining operations and enhancing productivity. Review collected by and hosted on G2.com.

The main point for me is the exact element capturing, which doesn't work for me many times. I have to manually input CSS selectors often, which is time-consuming and not very user-friendly. Review collected by and hosted on G2.com.

The support team is excellent, and they consistently work to improve the product while adding the best features. Review collected by and hosted on G2.com.

It can be challenging to implement on older or legacy tools. Review collected by and hosted on G2.com.

The pop-ups for new users are very helpful, and they provide detailed, easy-to-follow instructions. Review collected by and hosted on G2.com.

I don’t really have any dislikes as such, but it would be great to have a few more experienced people from Whatfix involved. Review collected by and hosted on G2.com.