Whatfix Reviews & Product Details - Page 7

WhatFix Dashboard is user-friendly and the content creation (Flows, Beasons, SmartTips, Popups, etc.) is straightforward. I have been using the tool for over a year and am very pleased with my experience and the individuals I work with. Specifically, Customer Success Manager Diksha Nayak, we have regularly scheduled calls, and she is so responsive and supportive. Review collected by and hosted on G2.com.

I am genuinely unable to think of something I dislike about WhatFix. When I first began using the tool, I thought it would be helpful to have folders for organizing the flows I am drafting. I did share this with my customer success manager, and it was already on their roadmap and was released within the first year of use. No complaints; things work as I need them. Review collected by and hosted on G2.com.

Whatfix provides the tools we need to help customers navigate our website, including flows and links to our external knowledge base. AMAZING support team! Review collected by and hosted on G2.com.

While I wish there were more self-service opportunities, I'm delighted that the support team is always available to help when I encounter issues. Review collected by and hosted on G2.com.

I can confidently say that Whatfix has revolutionized the way my team utilizes Teamcenter, making our operations better, more efficient, and user-friendly.

Whatfix has been instrumental in improving the usability of Teamcenter. Our users were initially faced with challenges when navigating through the complexities of Teamcenter, but with Whatfix, those obstacles have been mostly overcome. The interactive and context-sensitive walkthroughs provided by Whatfix (popups, flows, beacons) act as guiding principles, ensuring that our users can effortlessly navigate Teamcenter's functionalities and workflows. Whether it's performing complex tasks, prividing accurate data, or locating specific features, Whatfix makes it a breeze, significantly enhancing the overall user experience.

One of the standout features of Whatfix is its exceptional customer support and onboarding experience (Whatfix University). The Whatfix team has been an absolute pleasure to work with. Their dedication and commitment to their customers are unparalleled. The support they offer is available almost around the clock, ensuring that any issues or questions we have are promptly addressed. Their customer-centric approach is evident in their willingness to go the extra mile, always ready to assist us whenever needed. It's refreshing to collaborate with a team that genuinely values its customers. Review collected by and hosted on G2.com.

While Whatfix has proven to be an invaluable tool for my team, there is one aspect that I find slightly limiting. Personally, I would appreciate more flexibility in terms of using multiple (different) icons for smart tip collections. Currently, the platform restricts us to a single icon for these helpful tips. But we already made the feature request. Review collected by and hosted on G2.com.

Whatfix helps us ensure unknown end users on the web get help where needed. So our end users will be able to use the application on the web correctly.

With Whatfix, we can include additional help for specific fields and highlight sections (by beacons) to ensure the end users see where to watch out or click. We also can immediately tell them more about this new feature.

With flows, we ensure end users know which steps they need to do to complete a specific customer journey step. Review collected by and hosted on G2.com.

In the beginning, it is quite a lot - because of the variety of Whatfix Tools. Once you've had the Whatfix training, it is easy to use. Sometimes the tool does not work as expected initially - but Whatfix always fixes all issues or enhances their functionalities. Review collected by and hosted on G2.com.

Customer support team is great. Whatfix flows require a fair bit of customization for our product and the team is always around to help with fixes or get on a call with us.

The team has also been extremely instrumental in helping us drive adoption and brainstorming approaches with us. Review collected by and hosted on G2.com.

Difficult to tag elements which require adding CSS identifiers. Review collected by and hosted on G2.com.

The end user doesn't need to navigate away from the system to find answers or know what to do. This creates a good user experience and mitigates errors while completing a business process. Review collected by and hosted on G2.com.

The Analytics show top content engagement, but doesn't provide all data. It would be great to be able to export all content engagement data or be included in the Dashboard. Review collected by and hosted on G2.com.

Having a Digitial Adoption Platform can significantly increase user adoption and understanding. Whatfix is a great partner and is with you every step of the process. Review collected by and hosted on G2.com.

It works very well if your use case aligns with their main product. Our use case was not standard and had a big learning curve. Whatfix did a great job of working through it to find solutions, but make sure your use cases are clearly detailed and understood on the front side. Review collected by and hosted on G2.com.

Whatfix is easy to learn and work with to deploy custom contextual guidance to users of our new curriculum systems. The speed at which digtial content can be developed from static training guides and manuals makes the implementation a breeze. Review collected by and hosted on G2.com.

The most challenging aspect is actually working with SaaS providers to support the deployment of Whatfix within their platforms. Pre-built Whatfix connectors to common SaaS platforms would be a great improvement to help with this aspect of the implementation. Review collected by and hosted on G2.com.

Overall, the thing I like most about Whatfix is the ability to provide our customers with interactive, contextual, and personalized guidance throughout their normal workflow within our application. Whatfix also significantly reduces the learning curve for our new customers.

One of the biggest advantages to using Whatfix is how it can recognize our users' actions and then give help in real time like a smart tip or pop-up with specific information. Review collected by and hosted on G2.com.

Content maintenance can be time consuming in general because keeping it up to date is a continuous task, since our applications will evolve and change a lot over time. This is not a big problem in and of itself, but some of our team has suggested that we have to manually enter all of our content due to Whatfix limitiations in how the content presents when added. This is so labor intensive. Review collected by and hosted on G2.com.

The creation of the various Whatfix material (flows, tips, self help content, task lists, surveys) is easy to learn and continually add new and update content. The support I receive from the WhatFix team (and my success manager: Aditya Jaiswal) is superior to anything I ever expected. I truly appreciate the WhatFix team in making sure I getting the most out of their product. I love that they are keeping up with the new learning trends and updating the product to make my job easier, more effective, and efficient. Review collected by and hosted on G2.com.

Flow and tags were a bit difficult to create, but the team certainly helped me make the best possible flows for onboarding my end users. Review collected by and hosted on G2.com.