Whatfix Features
What are the features of Whatfix?
Self-Service Experience
- Knowledge Base
- Searchable Articles
- Community Forums
- Personalization
Self-Service Platform
- Branding
- Automation
- Artificial Intelligence
- Integrations
User Analysis
- Survey Implementation
- Data Analysis
User Support
- User Segmentation
- Multi-Language Support
- Behavior-responsive Messaging
Walkthrough Type
- Audio-visual Walkthroughs
- Text Bubble Walkthroughs
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Whatfix Categories on G2
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Self-Service Experience
Knowledge Base | Based on 124 Whatfix reviews. Provides a repository of information that can be used by those seeking support. | 89% (Based on 124 reviews) | |
Searchable Articles | Makes articles in the knowledge base searchable on the web. This feature was mentioned in 120 Whatfix reviews. | 88% (Based on 120 reviews) | |
Community Forums | Enables users to engage with other users to solve common issues. 74 reviewers of Whatfix have provided feedback on this feature. | 84% (Based on 74 reviews) | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices 49 reviewers of Whatfix have provided feedback on this feature. | 71% (Based on 49 reviews) | |
Personalization | Based on 64 Whatfix reviews. Gives the user targeted, personalized results based on their activity or preferences | 83% (Based on 64 reviews) |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 69 reviewers of Whatfix have provided feedback on this feature. | 86% (Based on 69 reviews) | |
Automation | Automates some or all operation related tasks 67 reviewers of Whatfix have provided feedback on this feature. | 83% (Based on 67 reviews) | |
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences 58 reviewers of Whatfix have provided feedback on this feature. | 79% (Based on 58 reviews) | |
Integrations | Based on 69 Whatfix reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools | 81% (Based on 69 reviews) |
User Analysis
Survey Implementation | As reported in 109 Whatfix reviews. Allows you to deploy NPS surveys to users. | 82% (Based on 109 reviews) | |
Data Analysis | Analyzes user survey responses and information in the application. This feature was mentioned in 127 Whatfix reviews. | 81% (Based on 127 reviews) |
User Support
User Segmentation | Organizes users into predefined groups and provides different responses based on group. This feature was mentioned in 120 Whatfix reviews. | 82% (Based on 120 reviews) | |
Multi-Language Support | As reported in 98 Whatfix reviews. Supports multiple languages. | 81% (Based on 98 reviews) | |
Behavior-responsive Messaging | Provides responses based on user behavior and feedback. This feature was mentioned in 100 Whatfix reviews. | 81% (Based on 100 reviews) |
Walkthrough Type
Audio-visual Walkthroughs | Based on 123 Whatfix reviews. Supports audio and video-based walkthroughs. | 87% (Based on 123 reviews) | |
Text Bubble Walkthroughs | Based on 144 Whatfix reviews. Supports text bubble walkthroughs. | 90% (Based on 144 reviews) |
Product Analytics
Account-Level Analytics | Ability to see analytics at the account level. 38 reviewers of Whatfix have provided feedback on this feature. | 80% (Based on 38 reviews) | |
User-Level Analytics | Ability to see analytics at the user level. 38 reviewers of Whatfix have provided feedback on this feature. | 82% (Based on 38 reviews) | |
Segmentation | As reported in 34 Whatfix reviews. Ability to compare usage across segments such as role, company size, etc. | 79% (Based on 34 reviews) | |
Funnels | As reported in 35 Whatfix reviews. See how users move though a product via grouped page sequences | 78% (Based on 35 reviews) | |
Alerts | As reported in 35 Whatfix reviews. Receive automated alerts and reports based on gains or losses in performance. | 77% (Based on 35 reviews) | |
Multi-Product Analytics | View analytics for multiple products in a single dashboard, including cross-product engagement This feature was mentioned in 29 Whatfix reviews. | 72% (Based on 29 reviews) | |
User Scoring | As reported in 26 Whatfix reviews. Scores customers and visitors to identify at-risk or thriving accounts. | 73% (Based on 26 reviews) | |
Integrations | Breadth and functionality of integrations with third-party products. 33 reviewers of Whatfix have provided feedback on this feature. | 78% (Based on 33 reviews) |
