Whatfix Features
What are the features of Whatfix?
Self-Service Experience
- Knowledge Base
- Searchable Articles
- Community Forums
- Personalization
Self-Service Platform
- Branding
- Automation
- Artificial Intelligence
- Integrations
User Analysis
- Survey Implementation
- Data Analysis
User Support
- User Segmentation
- Multi-Language Support
- Behavior-responsive Messaging
Walkthrough Type
- Audio-visual Walkthroughs
- Text Bubble Walkthroughs
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Whatfix Categories on G2
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Self-Service Experience
Knowledge Base | Based on 127 Whatfix reviews. Provides a repository of information that can be used by those seeking support. | 89% (Based on 127 reviews) | |
Searchable Articles | Makes articles in the knowledge base searchable on the web. 123 reviewers of Whatfix have provided feedback on this feature. | 88% (Based on 123 reviews) | |
Community Forums | Enables users to engage with other users to solve common issues. 77 reviewers of Whatfix have provided feedback on this feature. | 83% (Based on 77 reviews) | |
Mobile Optimization | Based on 52 Whatfix reviews. Optimizes the customer self-service experience on mobile devices | 70% (Based on 52 reviews) | |
Personalization | Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 67 Whatfix reviews. | 83% (Based on 67 reviews) |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 72 Whatfix reviews. | 86% (Based on 72 reviews) | |
Automation | Automates some or all operation related tasks 70 reviewers of Whatfix have provided feedback on this feature. | 81% (Based on 70 reviews) | |
Artificial Intelligence | Based on 61 Whatfix reviews. Utilizes artificial intelligence to improve workflows or customer experiences | 77% (Based on 61 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 72 Whatfix reviews. | 80% (Based on 72 reviews) |
User Analysis
Survey Implementation | Allows you to deploy NPS surveys to users. 118 reviewers of Whatfix have provided feedback on this feature. | 81% (Based on 118 reviews) | |
Data Analysis | Analyzes user survey responses and information in the application. This feature was mentioned in 135 Whatfix reviews. | 81% (Based on 135 reviews) |
User Support
User Segmentation | Organizes users into predefined groups and provides different responses based on group. This feature was mentioned in 128 Whatfix reviews. | 81% (Based on 128 reviews) | |
Multi-Language Support | As reported in 105 Whatfix reviews. Supports multiple languages. | 81% (Based on 105 reviews) | |
Behavior-responsive Messaging | Provides responses based on user behavior and feedback. This feature was mentioned in 108 Whatfix reviews. | 81% (Based on 108 reviews) |
Walkthrough Type
Audio-visual Walkthroughs | Supports audio and video-based walkthroughs. 131 reviewers of Whatfix have provided feedback on this feature. | 86% (Based on 131 reviews) | |
Text Bubble Walkthroughs | Supports text bubble walkthroughs. This feature was mentioned in 152 Whatfix reviews. | 91% (Based on 152 reviews) |
Product Analytics
Account-Level Analytics | Based on 40 Whatfix reviews. Ability to see analytics at the account level. | 80% (Based on 40 reviews) | |
User-Level Analytics | Ability to see analytics at the user level. 40 reviewers of Whatfix have provided feedback on this feature. | 82% (Based on 40 reviews) | |
Segmentation | Ability to compare usage across segments such as role, company size, etc. This feature was mentioned in 36 Whatfix reviews. | 79% (Based on 36 reviews) | |
Funnels | See how users move though a product via grouped page sequences This feature was mentioned in 37 Whatfix reviews. | 77% (Based on 37 reviews) | |
Alerts | As reported in 37 Whatfix reviews. Receive automated alerts and reports based on gains or losses in performance. | 76% (Based on 37 reviews) | |
Multi-Product Analytics | View analytics for multiple products in a single dashboard, including cross-product engagement This feature was mentioned in 31 Whatfix reviews. | 72% (Based on 31 reviews) | |
User Scoring | Based on 28 Whatfix reviews. Scores customers and visitors to identify at-risk or thriving accounts. | 73% (Based on 28 reviews) | |
Integrations | Based on 35 Whatfix reviews. Breadth and functionality of integrations with third-party products. | 77% (Based on 35 reviews) |
