# Whatfix Reviews **Vendor:** Whatfix **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.6/5.0 **Total Reviews:** 528 ## About Whatfix Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments. ## Whatfix Pros & Cons **What users like:** - Users appreciate the **ease of use** in creating content without coding, complemented by excellent customer support. (83 reviews) - Users rave about the **exceptional customer support** provided by Whatfix, enhancing their implementation and training experience. (65 reviews) - Users praise the **user-friendliness** of Whatfix, enhancing navigation and reducing the need for extensive training documentation. (54 reviews) - Users appreciate the **ease of content creation** with Whatfix, complemented by excellent customer support and quick implementation. (52 reviews) - Users value Whatfix's **intuitive no-code authoring** and **robust analytics** , enhancing user support and empowerment. (49 reviews) - Users find the **training support** from Whatfix exceptional, enhancing the onboarding experience for new platform users. (43 reviews) - Intuitive (31 reviews) - Simple (31 reviews) - Guidance (26 reviews) - Value (26 reviews) **What users dislike:** - Users find the **learning curve steep** for Whatfix, requiring significant time and technical support for setup and customization. (29 reviews) - Users find the **complexity of setup and advanced features** challenging, particularly without adequate technical support. (19 reviews) - Users find the **steep learning curve** of Whatfix challenging, requiring significant time and IT support for initial setup. (19 reviews) - Users find the **maintenance of large content libraries clunky** , especially regarding translation and analytics dashboard limitations. (18 reviews) - Users find the **translation process tedious** and struggle with complex deployment and lengthy enablement sessions. (18 reviews) - Users experience **lack of guidance** with Whatfix, finding the interface and support challenging to navigate effectively. (16 reviews) - Implementation Difficulties (14 reviews) - Users find the **flow management frustrating** due to its non-intuitive nature and frequent technical challenges. (13 reviews) - Limited Customization (13 reviews) - Confusing Usability (11 reviews) ## Whatfix Reviews ### 1. Whatfix is great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Whatfix?** - We are able to segregate content by role tags, allowing us to push the right content to the intended end users. - The ability to preview flows and make adjustments as you go is great. - They are always bringing out new features and improvements. - They implement quarterly check in meetings. - Their support team is attentive - There are various content pieces that you can add. - Their onboarding is throurough. **What do you dislike about Whatfix?** - Unable to filter reports based on a year period. - Now and then we struggle with flows not working due to specific elements that had been selected. - Have struggled with flow branching but this may be a user issue. **What problems is Whatfix solving and how is that benefiting you?** - It minimizes training. We have a task list that assists new users with learning our software. - We are able to easily push banners to our software, quickly informing end users of changes. - Provides self help content. ### 2. Great Tool for user Training and support. **Rating:** 5.0/5.0 stars **Reviewed by:** Harish Y. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** Whatfix is a great tool to enable users understand on the digital platform and utilise the tool to fullest. Key feature I like the development process, you do not need a special training for the development. **What do you dislike about Whatfix?** QA need to be proper for Whatfix releases. **What problems is Whatfix solving and how is that benefiting you?** Saved time on user training and adopting digital platform. ### 3. Whatfix for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Chetan T. | Associate Director - Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** Great adoption tool. Takes away the pain of training and retraining and helps resolve critical knowledge loss owing to the usual iteration of key resources **What do you dislike about Whatfix?** License cost is expensive leading to loss of sales due to lower IT budgets **What problems is Whatfix solving and how is that benefiting you?** Takes away the pain of retraining due to interactive promts enabling efficiency all around. ### 4. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Satish M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** Whatfix is solving an actual problem that many industries facing particularly a large company where changing a small things takes a lots of time because of process. **What do you dislike about Whatfix?** Sometimes we gets scroll issues but team has resolved them. **What problems is Whatfix solving and how is that benefiting you?** Smart tips and flows for a new product changes Plug and play, easy to use ### 5. Review by Geodis **Rating:** 5.0/5.0 stars **Reviewed by:** Alok Kumar P. | Associate Product Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The way whatfix getting updating its products by using AI and technology. **What do you dislike about Whatfix?** Nothing, they way whatfix is on is doing good. As of now nothing to dislike about whatfix. **What problems is Whatfix solving and how is that benefiting you?** With DAP we are notifying user and customers about new changes in product and the analytics for use case of products ### 6. Professional company with good solutions **Rating:** 3.5/5.0 stars **Reviewed by:** Stian A. | Business Development Manager Digital Sales, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Whatfix?** User interface and people that are professional and easy to work with **What do you dislike about Whatfix?** Missing some B2B market functionalities and relevance **What problems is Whatfix solving and how is that benefiting you?** User and customer communication ### 7. Effective Survey Tool for User Insights, But Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Whatfix?** The survey feature allowed us to reach all users at scale and capture structured feedback. This helped us clearly identify user personas and validate assumptions with real data. **What do you dislike about Whatfix?** The enablement sessions felt lengthy and could be made more engaging. **What problems is Whatfix solving and how is that benefiting you?** Understanding users. ### 8. Whatfix has been a great support - especially with onboarding and ongoing help **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Dairy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Whatfix?** Simple to use, great customer success team **What do you dislike about Whatfix?** working with translation is a bit cumbersome (if not using their inbuilt translation option). Sometimes need to repeat implementation of the content because it doesnt work the first time (this rarely happened) **What problems is Whatfix solving and how is that benefiting you?** integrating translated videos to translated flows. ### 9. Path of discussion is very clear **Rating:** 3.0/5.0 stars **Reviewed by:** Lalit P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Easy to understand and self creative by end user also **What do you dislike about Whatfix?** Pixel issue in some screen during content creations **What problems is Whatfix solving and how is that benefiting you?** New process tough to circulation to user and how to use it. Now it is to easy. Just create the content and shared to related area of process ### 10. How to improve à better usage and adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Emmanuel M. | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Whatfix?** Help within the application to guide the user in his daily talks. Data analytics help to ensure the efficience of the help provided. **What do you dislike about Whatfix?** Some complexity that make no code not completely true **What problems is Whatfix solving and how is that benefiting you?** Rad ### 11. Great Flows and Pop-Ups, but Mirror's Complexity Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Tobias K. | Solution Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Whatfix?** The flows and the pop ups. Excited to see the future of AI **What do you dislike about Whatfix?** The many layers that you to built on Mirror to get guidance on it **What problems is Whatfix solving and how is that benefiting you?** Self service ### 12. Guides my user and makes them pro **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Easy to adapt and simple tool to integrate and maintain **What do you dislike about Whatfix?** Did not find anything major as we are ramping up to utilize whatfix to its fullest capabilities. **What problems is Whatfix solving and how is that benefiting you?** 1. Whatfix helps with guiding the user with self help content which reduces number of drop offs and support calls 2. Guides user with next steps when they are stuck in the flow 3. Helps in updating a banner when there is a system maintenance which reduces the support team effort in doing it. ### 13. Dap driven adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Prasad P. | Director - Product Management, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** WhatFix is our partner in helping our customers in keeping their users aware of the workflows and their innovation in the digital adoption platform has been significant **What do you dislike about Whatfix?** Nothing that comes to my mind that I dislike about WhatFix **What problems is Whatfix solving and how is that benefiting you?** User awareness about the system ### 14. Good feedback from users. Easy interface to produce content **Rating:** 4.5/5.0 stars **Reviewed by:** Lars H. | Director of Global IT, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Whatfix?** Very good and professional dialogue with WhatFix. **What do you dislike about Whatfix?** I dont have a bad experience with WhatFix **What problems is Whatfix solving and how is that benefiting you?** Training of employees in our newest applications ### 15. Great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank D. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The product is great, the team makes it even better. Loved interacting with the Customer Success and engineering team **What do you dislike about Whatfix?** Haven't used the AI features yet, looking forward to those! **What problems is Whatfix solving and how is that benefiting you?** Helped with error management, kickstarting product adoption and enforcing the correct user behaviour ### 16. User Training Feature Makes Onboarding Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Whatfix?** The user training feature is extremely useful and helps eliminate the need for lengthy documentation. **What do you dislike about Whatfix?** We have used it so far, and therefore do not have any comments to share at this time. **What problems is Whatfix solving and how is that benefiting you?** We use the system for user training and to monitor how it is being used. ### 17. Acceleration of application adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Emmanuelle G. | Dir L&D, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Whatfix?** The tool allows us to accelerate the adoption of two key applications for our organization. The customer support is responsive, professional, and efficient, assisting us all the way to find solutions. The initial use of the tool is quite quick for the first features. **What do you dislike about Whatfix?** The lack of French-speaking interlocutors to accompany us **What problems is Whatfix solving and how is that benefiting you?** less user support, better data quality, just-in-time learning ### 18. Good Tool for Onboarding and training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2018 **What do you like best about Whatfix?** Video and Translation Support and the delta part of the file when changes are done for the English File **What do you dislike about Whatfix?** Videos output online instead of downloading.. **Recommendations to others considering Whatfix:** Good Tool for creating training and in boarding sessions **What problems is Whatfix solving and how is that benefiting you?** Customer Onboarding was big problem for comviva products as the GUIs are very complex. Operations are available on screen which can be used. **Official Response from Ashish Ninan:** > Hey There, 
Thanks for the review. Thank you very much for sharing your experience with Whatfix. We are delighted to know that Whatfix has helped your team with video and translation support and that your team is responding positively. We have noted your feedback and look to continuously improve your experience. Thank you for taking the time and leaving us a review. ### 19. Good , learnt a lot on Whatfix adoption and road map **Rating:** 5.0/5.0 stars **Reviewed by:** Smitha M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** They are leading guiding tool in industry **What do you dislike about Whatfix?** There is nothing to dislike . It would be good to see more used case and area of implementation **What problems is Whatfix solving and how is that benefiting you?** It is guiding tool and helping end use to be compliant and accurate ### 20. Updated and Latest Technology company **Rating:** 4.0/5.0 stars **Reviewed by:** Jigar R. | Infrastructure and Training Lead - GBS, Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Whatfix has lot of good features and also adding new features on regular basis **What do you dislike about Whatfix?** I have not used it but may be whatfix needs to come up with enterprise level licensing model. **What problems is Whatfix solving and how is that benefiting you?** End user training experience and AI automation ### 21. Config of Smart Tip **Rating:** 5.0/5.0 stars **Reviewed by:** Madesh G. | Senior Information Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** It helpful to guide user to know the application. **What do you dislike about Whatfix?** As I use u don’t find any disliked and continued to be explore the app. **What problems is Whatfix solving and how is that benefiting you?** What is shoving the new user guidance and eliminated the new user app exploration issue. ### 22. Whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush d. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Whatfix?** Easy integration great insights for analytics and guidance **What do you dislike about Whatfix?** Not much issues are faced while using whatfix **What problems is Whatfix solving and how is that benefiting you?** Content management and analytics ### 23. Great Support and Easy to Use, but Backend Issues Occasionally **Rating:** 4.5/5.0 stars **Reviewed by:** Carine A. | NexUs Change Solutions , Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Whatfix?** Support from Whafix personell Ease of use for developer **What do you dislike about Whatfix?** Sometimes it needs to be fixed backend to work **What problems is Whatfix solving and how is that benefiting you?** User adaption to new systems ### 24. Flows for application **Rating:** 4.5/5.0 stars **Reviewed by:** Hemalatha K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Yes, would like to use the whatfix for creating awareness and optimization of the application usage for users **What do you dislike about Whatfix?** Display rules are complicated to implement **What problems is Whatfix solving and how is that benefiting you?** Utilisation of the product at ease with the help of in app guidance ### 25. Great Team Support, But Desktop App Lacks Web Features **Rating:** 3.0/5.0 stars **Reviewed by:** Vanesa R. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Whatfix?** I like The reactivity of the team and readiness **What do you dislike about Whatfix?** Desktop application does not have the same features as web **What problems is Whatfix solving and how is that benefiting you?** Onboarding arding ### 26. Perfect DAP partner **Rating:** 5.0/5.0 stars **Reviewed by:** Archana P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** In app support provided by very supportive Whatfix team **What do you dislike about Whatfix?** Whatfix is into all moes of application support..just waiting to watch what more new things to unpack **What problems is Whatfix solving and how is that benefiting you?** Business user support which inturn helps in cost savings ### 27. New user journey in whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavya R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Feature it provides when compared to other competitors in market and the support from whatfix team **What do you dislike about Whatfix?** Steep learning curve for new users who are on-boarding **What problems is Whatfix solving and how is that benefiting you?** Change Management On-boarding new user Promoting under utilized features ### 28. Need to understand the GXP compliance on the what fix **Rating:** 4.0/5.0 stars **Reviewed by:** Raghu T. | Manager - Clinical Vault, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Good guiding tool to end users where we training to new users will be more easier **What do you dislike about Whatfix?** Still not able to correlate with my application **What problems is Whatfix solving and how is that benefiting you?** User training where I don't need to train users manually ### 29. End User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Reeta M. | Salesforce Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Helpful for sales user training and sales for end customers **What do you dislike about Whatfix?** Cost and bit more simplified process in implementation **What problems is Whatfix solving and how is that benefiting you?** Resolving users queries quickly with smart tips and quick turnaround in terms of the problems ### 30. Good customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Ramya R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Easy to adopt for new learners. Planning to implement for new joiners **What do you dislike about Whatfix?** Not any as of now. Upon more usage we will be able to relate more **What problems is Whatfix solving and how is that benefiting you?** Faster learning process for onboarding ### 31. Low code solution **Rating:** 5.0/5.0 stars **Reviewed by:** Abanti M. | PC, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The widgets like self help, smart tip, beacons **What do you dislike about Whatfix?** P2P issues -; after I publish the content, it often doesn't work. **What problems is Whatfix solving and how is that benefiting you?** It is reducing the support overhead and we are having happy customers ### 32. Great adoption experience **Rating:** 4.5/5.0 stars **Reviewed by:** Karthik D. | Global Digital Transformation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** We started using the products since last one year and they look promising with productivity benefits visible **What do you dislike about Whatfix?** Can explain in detail post 24 months. Look forward for ai solutions **What problems is Whatfix solving and how is that benefiting you?** Sales user adoption ### 33. New adoption **Rating:** 4.5/5.0 stars **Reviewed by:** vanitha r. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Very quick to easy to implement. Enhanced way to upkill the application usage & knowledge **What do you dislike about Whatfix?** Limitations on the view of analytics dashboard **What problems is Whatfix solving and how is that benefiting you?** Improved user experience & guided new users on the application. ### 34. Guidance démo **Rating:** 5.0/5.0 stars **Reviewed by:** Stéphane V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Whatfix?** DAP and Guidance for better user adoption **What do you dislike about Whatfix?** Anything yet because not started to use it **What problems is Whatfix solving and how is that benefiting you?** User adoption and experience ### 35. Early on the journey but love Whatfix! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Senior Training and Development Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Whatfix?** Whatfix has been a game-changer for our organization’s digital adoption strategy. The platform’s guided walkthroughs and on-demand help have empowered our employees to navigate complex systems confidently. We use for our HRIS, ERP, and a few other applications that regularly experience user confusion. The flexibility of Whatfix to create detailed, step-by-step flows has made training and onboarding seamless. The customization options allow us to tailor content to specific user groups, improving our support and engagement efforts significantly. The analytics dashboard provides valuable insights into user behavior, which helps us continually optimize our content. The support from the Whatfix team has been excellent as well—they are responsive and proactive in helping us achieve our goals. From the very beginning, we have had a white glove treatment/approach to support, and we can't speak highly enough about our experience! Whatfix is an invaluable tool that has reduced our support requests and made complex tools accessible across all levels of our organization. We highly recommend it to any team looking to improve user adoption and reduce training costs! **What do you dislike about Whatfix?** There is a learning curve to the platform, and sometimes there are nuances to ensuring the content works right for each page. The team has been helpful with resolving any issues in a timely manner. **What problems is Whatfix solving and how is that benefiting you?** We have a very low-skill employee population when it comes to technology, especially modern applications/platforms. Whatfix is helping with the change management and training to help with adoption and reduce support inquiries. ### 36. Delivered exactly as advertised with excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2020 **What do you like best about Whatfix?** Prompt, reliable customer service from our customer success manager. Additionally, the product works exactly as advertised! Our CSM always prioritizes our business needs and is willing to go above and beyond to provide us with solutions that work with us. This includes the prompt return of emails and phone calls, solution oriented customer service, and willingness to escalate any issues that we're encountering until they are promptly and satisfactorily resolved. **What do you dislike about Whatfix?** Flows sometimes timeout. This is a limitation of the technology and often user error. However, it is hard to tell via analytics whether or not it is user error or another reason. This is something that Whatfix is actively addressing. **Recommendations to others considering Whatfix:** Be sure to lay out your build strategy first, and make sure you have a strong project plan to avoid scope creep. **What problems is Whatfix solving and how is that benefiting you?** We are solving the problem of digital adoption with our internal customers. We've realized the benefits of improved time to proficiency in our systems and improvement in operational efficiencies. **Official Response from Pratheek G:** > Hi there, Thank you very much for taking the time to share your experience with Whatfix. We always strive to provide the best support possible, so it is wonderful to know that you received prompt response from our customer success team. We are sorry for your experience with flow timeouts. We’re using your feedback to continue to improve and work on this area. Thanks again for the 5-star review. Best, Pratheek ### 37. A helpful layer - that makes user experience easier and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Manasi S. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Whatfix?** Ability to add flows, self help, smart tips and launchers. The dashboard is great for insights too. Really easy to learn and implement **What do you dislike about Whatfix?** Nothing - I liked Whatfix - No complaints **What problems is Whatfix solving and how is that benefiting you?** We are using it as a layer on Workday and Salesforce to ensure better user experience on the platform ### 38. Maximise user adoption with Whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** praveen S. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** It significantly improves user adoption and reduces training needs **What do you dislike about Whatfix?** Licensing model can sometimes gets overwhelming for smaller customers **What problems is Whatfix solving and how is that benefiting you?** Improves productivity and reduces unwanted engineering effort on non engineering tasks. ### 39. Best DAP platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anand S. | Senior Consultant - Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The new AI features added; this will add more value to sale DAP **What do you dislike about Whatfix?** Chat it automations are missing; which would add more value to clients **What problems is Whatfix solving and how is that benefiting you?** Adoption; Change Management ### 40. A great DAP! **Rating:** 3.5/5.0 stars **Reviewed by:** Swathi R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** It is user centric and highly adaptable. **What do you dislike about Whatfix?** It is complicated at times. Simple things need your support to be fixed. **What problems is Whatfix solving and how is that benefiting you?** We are yet to implement on our product. ### 41. Amazing tool for boosting best user experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Suhani J. | Instructional Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Amazing features .Ai enabled , best support feom wfx team **What do you dislike about Whatfix?** Nothing as for now.I am using it for past 1 year,it's amazing **What problems is Whatfix solving and how is that benefiting you?** It is reducing time and efforts ### 42. Good customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Megha S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Product and support for the issues. Impressed **What do you dislike about Whatfix?** Waiting time to get the support team on the call **What problems is Whatfix solving and how is that benefiting you?** Deployment issues Helps in understanding the product in a broader way ### 43. Best UI & Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam Prakash C. | Specialist - Digital Adoption, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** It's a very simple tool solving complex problems for me and my team. **What do you dislike about Whatfix?** I think the one thing that whatfix lags in is training. **What problems is Whatfix solving and how is that benefiting you?** User training Error prevention ### 44. Had a great experience in creating content for users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Beacons that help giving highlights or tips about the new features. and search flexibility: content redirection upon search in the flows while using the product **What do you dislike about Whatfix?** I like most of the features. What I feel painful is the amount of steps to be created in a rule for the redirection in the flows. **What problems is Whatfix solving and how is that benefiting you?** Creating a self help content flows in the produ t and videos. ### 45. Transform customer experience with DAP **Rating:** 5.0/5.0 stars **Reviewed by:** Basker D. | Practice Head | Innovation Cluster | Digital Twin | AR | VR | MR | Metaverse | Learning Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** In app guidance with GenAi powered to customer **What do you dislike about Whatfix?** Licensing model is an named user license rather than dynamic license based on user usage **What problems is Whatfix solving and how is that benefiting you?** Organization change management ### 46. Ease of use for creating the SAP Training content and keep it updated **Rating:** 5.0/5.0 stars **Reviewed by:** Dharmesh k. | SGM, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Whatfix?** On time support to business team reduces the IT tickets drastically. **What do you dislike about Whatfix?** On joining support is a feature which was plan for each user is very less used **What problems is Whatfix solving and how is that benefiting you?** SAP tutorial for all modules developed and easly accesible during application access for all SAP users ### 47. Best customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Karthik D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The best customer support for my team at Odessa. **What do you dislike about Whatfix?** Complex visibility rules. Complex branching of flows. **What problems is Whatfix solving and how is that benefiting you?** Easy to provide the information to the product users. ### 48. Easy user training guide flow that can be created with whatfix **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** It is always evolving and along with ease of creating user flows and manuals, now AI agents are also been added to the tool **What do you dislike about Whatfix?** Not completely aware about the data privacy. **What problems is Whatfix solving and how is that benefiting you?** 1. Helps in creation of training documents for users 2. Task list creations are helpful 3. Self helps to store the user guides 4. User flow video creations for demo purposes ### 49. Good DAP solution **Rating:** 4.5/5.0 stars **Reviewed by:** Sharat S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Mirror 2, guided navigation, agents for content creation **What do you dislike about Whatfix?** Long term vision to overcome embedded AI in saas **What problems is Whatfix solving and how is that benefiting you?** Application adaptability by users in our company ### 50. Manager technology **Rating:** 4.0/5.0 stars **Reviewed by:** Nena S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** New features and Training live content creation **What do you dislike about Whatfix?** Inconsistency while using same feature and performance **What problems is Whatfix solving and how is that benefiting you?** Onboarding and user training also helping with level 1 support ## Whatfix Discussions - [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote - [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote - [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote - [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) - 1 comment, 1 upvote - [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments - [View Whatfix pricing details and edition comparison](https://www.g2.com/products/whatfix/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-24+19%3A47%3A07+-0500&secure%5Bsession_id%5D=d24e479d-aead-4426-8a84-a2f8933d9f25&secure%5Btoken%5D=ffbc16ba8cc3200af977259c40758be5f0d56553910659080f1078fd752250ec&format=llm_user) ## Whatfix Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [akuiteo](https://www.g2.com/products/akuiteo/reviews) - [Alloy](https://www.g2.com/products/alloy-2025-08-27/reviews) - [CloudBlue](https://www.g2.com/products/cloudblue/reviews) - [Cornerstone Learning](https://www.g2.com/products/cornerstone-learning/reviews) - [ENOVIA](https://www.g2.com/products/enovia/reviews) - [GEP Quantum Intelligence](https://www.g2.com/products/gep-quantum-intelligence/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [Sirion CLM](https://www.g2.com/products/sirion-clm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Whatfix Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Whatfix Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,689 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,748 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (982 reviews)