# Whatfix Reviews **Vendor:** Whatfix **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.6/5.0 **Total Reviews:** 527 ## About Whatfix Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments. ## Whatfix Pros & Cons **What users like:** - Users appreciate the **ease of use** in creating content without coding, complemented by excellent customer support. (83 reviews) - Users rave about the **exceptional customer support** provided by Whatfix, enhancing their implementation and training experience. (65 reviews) - Users praise the **user-friendliness** of Whatfix, enhancing navigation and reducing the need for extensive training documentation. (54 reviews) - Users appreciate the **ease of content creation** with Whatfix, complemented by excellent customer support and quick implementation. (52 reviews) - Users value Whatfix's **intuitive no-code authoring** and **robust analytics** , enhancing user support and empowerment. (49 reviews) - Users find the **training support** from Whatfix exceptional, enhancing the onboarding experience for new platform users. (43 reviews) - Intuitive (31 reviews) - Simple (31 reviews) - Guidance (26 reviews) - Value (26 reviews) **What users dislike:** - Users find the **learning curve steep** for Whatfix, requiring significant time and technical support for setup and customization. (29 reviews) - Users find the **complexity of setup and advanced features** challenging, particularly without adequate technical support. (19 reviews) - Users find the **steep learning curve** of Whatfix challenging, requiring significant time and IT support for initial setup. (19 reviews) - Users find the **maintenance of large content libraries clunky** , especially regarding translation and analytics dashboard limitations. (18 reviews) - Users find the **translation process tedious** and struggle with complex deployment and lengthy enablement sessions. (18 reviews) - Users experience **lack of guidance** with Whatfix, finding the interface and support challenging to navigate effectively. (16 reviews) - Implementation Difficulties (14 reviews) - Users find the **flow management frustrating** due to its non-intuitive nature and frequent technical challenges. (13 reviews) - Limited Customization (13 reviews) - Confusing Usability (11 reviews) ## Whatfix Reviews ### 1. Always ready to help **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Whatfix?** Fast support, quick action and innovative ideas **What do you dislike about Whatfix?** Gating their knowledge base behind mandatory, time-consuming and tedious exams **What problems is Whatfix solving and how is that benefiting you?** Quick solution to things that otherwise will require time and dev work ### 2. Whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** Devashri P. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Ease of use- very easy for admins to set up **What do you dislike about Whatfix?** There is nothing in particular to dislike **What problems is Whatfix solving and how is that benefiting you?** Helps users with tips and info ### 3. Seamless and Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** kiran D. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Workflow, Smart tips ,Quick Redees Easy Navigation on work flow **What do you dislike about Whatfix?** Need more Automation and effective to adapt to MDG **What problems is Whatfix solving and how is that benefiting you?** Business user navigation ### 4. Amazing Product **Rating:** 4.0/5.0 stars **Reviewed by:** Ganesh S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Easy to use, great functionalities in the product **What do you dislike about Whatfix?** Sometimes it takes a lot of time to load **What problems is Whatfix solving and how is that benefiting you?** User Adoption and release communication ### 5. It's simply plug and play **Rating:** 4.5/5.0 stars **Reviewed by:** Varun M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** Test automation features and auto fix capabilities of new change **What do you dislike about Whatfix?** AI capabilities can be improved more compared with walk me **What problems is Whatfix solving and how is that benefiting you?** Adoption ### 6. Outstanding Service and User-Friendly Experience with Whatfix **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Whatfix?** I truly appreciate the proactive attitude and strong support from the Whatfix product team and Customer Success Manager. Additionally, the Whatfix DAA delivers exceptional quality work. I also find the clear reporting available in Whatfix Analytics very useful, along with the smooth process for modifying content and adjusting features—especially for platforms like SAP S/4HANA. It was easy to implement the product across different instances of our company **What do you dislike about Whatfix?** For our company, the most difficult part was the administration—ensuring that the sales orders accurately reflected the agreements and that invoices were properly aligned. It required a lot of double-checking. However, after a few sessions with the Customer Success Manager, we were able to resolve these issues smoothly. **What problems is Whatfix solving and how is that benefiting you?** I do have the option to track end users' behaviour, i can more easily map out which part of a process is most difficult/not clear/desire some improvement ### 7. Tool tip and content creation **Rating:** 4.0/5.0 stars **Reviewed by:** Guru P. | Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Quick support and user friendly support.. **What do you dislike about Whatfix?** No, Nothing is to deslike the whatfix feature **What problems is Whatfix solving and how is that benefiting you?** User friendly and tool navigation ### 8. Simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Roshani P. | Technical writer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Best support for the issues raised and good experience **What do you dislike about Whatfix?** Availability's of the support team is not convenient **What problems is Whatfix solving and how is that benefiting you?** Language translation ### 9. Whatfix review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Great product with regular updates. They always try to keep updating new features in the product.This helps us in our work. Great experience working with the team as well. **What do you dislike about Whatfix?** Nothing as of now. I am an early user of Whatfix for content creation. **What problems is Whatfix solving and how is that benefiting you?** It helps me engage my clients and see their journey through the platform. ### 10. Whatfix's seemingly endless abilities and customizations will be a major help to our customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Whatfix?** The amount of options and flexibility allowed in creating the different content types is amazing. We can't wait to get all our content laid out and see the benefits to our customers. Whatfix support is also amazing in their response time and responses. **What do you dislike about Whatfix?** It will take some time to build up all the content that we need but that's to be expected with something like this. Also, some of the different customizations and element selections require more than a basic level of knowledge with Javascript/CSS selectors and such which can be difficult to learn on your own. **What problems is Whatfix solving and how is that benefiting you?** Building documentation for commonly performed tasks and questions. Allowing the customer to find answers without having to make a call/email to us. This allows us more time to create the content and focus it where it needs to be as well as improving our own knowledge and software. **Official Response from Gayatri Karthy:** > Thank you for your positive feedback on Whatfix's customization options and support. We understand that building content can be time-consuming, but we believe that the end result will greatly benefit your customers. If you encounter any challenges with the more advanced customizations, please don't hesitate to reach out to our support team for assistance. ### 11. Awesome product to create in app content **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit A. | Associate Director - organizational change management , Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Whatfix?** Easy authoring, great technical and customer support **What do you dislike about Whatfix?** Nothing as bad to mention. It's all good **What problems is Whatfix solving and how is that benefiting you?** Training costs ### 12. Whatfix is key to onboarding new users! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Whatfix?** Whatfix has been a game changer when helping to support the onboarding of new users to our platforms. We can easily set up task lists and flows to help guide new users through the platform with support. It gives our new users confidence as they master workflows. The customer service at Whatfix is top-notch! I have worked with several individuals at Whatfix and they are truly there to help and support in any way they can. If you are willing to invest the time, you will not be disappointed with Whatfix! **What do you dislike about Whatfix?** I can't really say this is a dislike, but there is a learning curve. However, Whatfix has a plethora of resources to help support you as you learn. I have done online courses and worked 1-on-1 with members of their to team to help me feel confident in my knowledge and use of Whatfix. **What problems is Whatfix solving and how is that benefiting you?** Whatfix is helping us with decreasing time of onboarding for new users with our many platforms. We are able to cut down our 1-on-1 training with new users by implementing task lists, flows, and smart tips within the platform geared toward new users. ### 13. Easy to use and tremendous Support Team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Whatfix?** From our first communication we've been greeted by professional and friendly Team Members from Whatfix. The step-by-step on-boarding process has enabled us to quickly learn and implement this tool into our Training Program. And our weekly touch base has allowed us to grow in Whatfix Knowledge and stay on track for our implementation. **What do you dislike about Whatfix?** Everything has been great, there has been nothing negative about our experience. **What problems is Whatfix solving and how is that benefiting you?** New employee onboarding, able to get employees more comfortable with our system so they can be up and running weeks to months earlier. Training Materials, providing PDF, PowerPoint, and Videos immediately following creation. Desk-side Coaching, gives our employees a support system right-in our sales tool. ### 14. Utilize Survey Functionality and Customer Support is Fantastic! **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy N. | Client Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Whatfix?** Overall, our company uses WhatFix for many things. Self-help, storing reference guides, pop-ups, user workflow assistance, etc., for our customers to use our product. It helps our customers better understand how to use our SaaS tool. I recently used the WhatFix survey functionality to implement an NPS In-App survey for my company. There was a bit of a learning curve for me and a few tweaks we needed to make, but the survey was a success after testing well, and we are looking forward to using it again in the future. We did do some customization for our survey with their development team and she was really easy to work with and a great communicator. Their customer success team and support live chat are exceptional. **What do you dislike about Whatfix?** I cannot think of anything in particular I dislike. **What problems is Whatfix solving and how is that benefiting you?** Helpng our customers have access to our in-app training resources to help them learn and be successful using our SaaS product. Helping us understand our customers satisfaction with our product as well. **Official Response from Gayatri Karthy:** > Thank you for your feedback! We are glad to hear that our survey functionality and customer support have been beneficial for your company. We appreciate your support! ### 15. I Recommend Whatfix: It Saves Time and Offers Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** marlene P. | Operations E-learning Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Whatfix?** In our experience, Whatfix has been a huge time-saver. We no longer have to rely on our internal development teams or wait through lengthy development cycles—we can handle most tasks on our own. When we need custom publishing with logical steps or even JavaScript support, the Whatfix team is always there to help. Their expertise is impressive. I love how their support team goes above and beyond. They’re front-end geniuses and can assist with any challenge. **What do you dislike about Whatfix?** There's nothing wrong with Whatfix—they're always improving their features and adding new ones to make things easier for us. Plus, our Customer Success Manager, Siddhart, is always checking in to see if we need anything. He quickly answers our questions and handles whatever we ask him. **What problems is Whatfix solving and how is that benefiting you?** With Whatfix, we can quickly share important information with our platform users and guide them step by step through navigating the platform. This not only ensures they get the information they need right away but also reduces the need for them to contact our support center, saving time for both our users and our team. Whatfix helps us publish and host content easily, **Official Response from Gayatri Karthy:** > We're thrilled to hear that Whatfix has been a time-saver for you and that our support team has been able to assist with your needs. Thank you for sharing your positive experience! ### 16. A wonderful solution to empower our learning community **Rating:** 4.5/5.0 stars **Reviewed by:** Ash S. | Chief Program Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Whatfix?** We provided virtual professional development for adult learners. One of our primary goals is to allow them as much agency as possible to guide their own experience and spend their time in a way that feels effective. A big part of the effective use of their time is getting in-app support right when they need it. Whatfix has been an important addition to our overall system of support for our learners. I also can't speak highly enough about the implementation team that helped get to an initial launch. Thoughtful, professional, and supportive. They walked us through a clear process that felt strategic and like a true collaboration. **What do you dislike about Whatfix?** With any sophisticated tool, there is a bit of a learning curve for sure. Not necessarily a plug-and-play sort of tool but that is not what we were looking for either. However, their team helped walk us through all of this with both asynchronous learning and live event training support. **What problems is Whatfix solving and how is that benefiting you?** Whatfix allows us to let our users be more self-directed in their system onboarding experience as well as find ongoing support around our programs. This has allowed us to primarily focus our live events on building meaningful connections and less time on troubleshooting systems use and answering common questions. **Official Response from Gayatri Karthy:** > We're thrilled to hear that Whatfix has been such a valuable addition to your professional development efforts. Our team is dedicated to providing thoughtful and supportive implementation to ensure a successful launch. ### 17. Best DAP Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The best thing about Whatfix is the screen sense feature which helps in a better onboarding and training experience **What do you dislike about Whatfix?** At present there is nothing which I dislike **What problems is Whatfix solving and how is that benefiting you?** Whatfix is providing me with training simulations which is helping in better onboarding and training experience ### 18. Superior launch support **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah J. | Assistant Director of Digital Platforms, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Whatfix?** The training and support to launch complex guided workflows and self help tools. There are multiple options to provide just in time support and information so users can complete their work. **What do you dislike about Whatfix?** If you're not careful with how you configure things you can end up with too many distracting pop-ups. To avoid this, test each scenario to ensure you didn't over-do the help tips. **What problems is Whatfix solving and how is that benefiting you?** Users were missing crucial steps or inputs, which were causing errors in our programs. We can easily onboard more users now that they have instant access to help guides and are directed how to properly complete their tasks. ### 19. Customer Service sets Whatfix apart **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Whatfix?** I've been in charge of Whatfix for my company for 2 years now and their Customer Service is unmatched. I do appreciate the ease of use of their features and the support to implement to new applications. **What do you dislike about Whatfix?** I do wish that current features were expanded and bettered rather than focusing on the new shiny thing. I've given a lot of feedback on these items and been on numerous calls, so it would be nice to see some suggestions being put into practice. **What problems is Whatfix solving and how is that benefiting you?** Whatfix has enabled us to implement technical training for certain applications directly into those applications, and do away with LMS counterparts. ### 20. easy to make digitization easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2024 **What do you like best about Whatfix?** Simple and usefull for simple process to learn. Complete assistante by Success Managers Many features and contonuos improvement **What do you dislike about Whatfix?** It is not easy to apply to complex and non-linear processes **What problems is Whatfix solving and how is that benefiting you?** Helped us develop adoption for 2 new onboarding projects and new tool rollout ### 21. How Whatfix is helping Geodis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** User Analytics and ofcourse how the customer always come first **What do you dislike about Whatfix?** Nothing to dislike but some suggestion maybe deeply analysing what applications they really need. **What problems is Whatfix solving and how is that benefiting you?** It is basically helping to onboard people and help communicating us to user ### 22. Useful and easy to implement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Maritime | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Easy to understand the features and implement. We are using it for our training modules and notifications to end users through UI. **What do you dislike about Whatfix?** Inconsistency when used across different platforms **What problems is Whatfix solving and how is that benefiting you?** Training and notifications to end users ### 23. Innovative tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Whatfix?** Flow support Eliminate training Integrate IA **What do you dislike about Whatfix?** Nothing for the moment Dependancy of tool version ? **What problems is Whatfix solving and how is that benefiting you?** Tool over complexity ### 24. Very amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** It's purpose driven approach to implement ai **What do you dislike about Whatfix?** Nothing as of now, but the ai use cases could be better **What problems is Whatfix solving and how is that benefiting you?** We are trying to implement in our quality applications ### 25. Fantastic experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shekhar M. | Subject Matter Expert, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Whatfix?** GREAT Customer support from our CSM as well as support team. We really experienced the prompt responses from support team/CSM all the time. **What do you dislike about Whatfix?** No downside for me, some features can be add on as requested & feedback given **What problems is Whatfix solving and how is that benefiting you?** Seamless onboarding & awareness about our new few product features amongst all users ### 26. Transformative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Isnt tightly coupled with application interface **What do you dislike about Whatfix?** License cost can be a bit high at times and **What problems is Whatfix solving and how is that benefiting you?** Imoroving the adoption and usage of applications ### 27. Satisfied partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Helps to quick adapt to our customer requirements **What do you dislike about Whatfix?** Could have been useful if you can create training documents **What problems is Whatfix solving and how is that benefiting you?** Training guides for our customers ### 28. Insightful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** The new ai enabled product features - mirror, seek, use of agents **What do you dislike about Whatfix?** Yet to identify anything that I dislike. **What problems is Whatfix solving and how is that benefiting you?** Adoptio at scale ### 29. Aiding in change management and system training. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Whatfix?** The fact that Whatfix workflows overlay our actual system is extremely helpful in training new and existing users. Instead of separate step by step guides, users are guided through how to utilize the system within the system itself. **What do you dislike about Whatfix?** It can be difficult to keep Whatfix Workflows up to date with continuous system enhancements. **What problems is Whatfix solving and how is that benefiting you?** Whatfix is helping to train new and existing users (with workflows), as well as keeping users up to date on new releases and bug fixes (carousel popups). ### 30. Whatfix review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Whatfix?** Whatfix support 😊 for support, updates and guidance **What do you dislike about Whatfix?** The technical setup required as groundwork **What problems is Whatfix solving and how is that benefiting you?** Improving end user success rate ### 31. Whatfix provides excellent in-system support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Whatfix?** Whatfix is easy to use as an administrator with a lot of capabilities to make using the target system easier on the end user. Their Support is top-tier! **What do you dislike about Whatfix?** I Have not found anything to dislike about Whatfix. **What problems is Whatfix solving and how is that benefiting you?** Onboarding training for the system. Tip reminders at specific places in the system that are filtered to match data in the record. One tip added to the system increased user action by 50% over previous. **Official Response from Roxana Safranek:** > Thank you for the 5-star rating! We aim to provide a digital adoption product that delivers measurable value while delivering on our promise to offer unrivaled customer support. It's always appreciated when our customers take the time to validate that experience. Regards, Your Whatfix Team ### 32. Best of digital is coming our way **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Whatfix?** Support Cost Effective Flexible Product Roadmap **What do you dislike about Whatfix?** Product is not robust Need more innovation Improvement needed in Analytics More customization to be offered for DAP elements **What problems is Whatfix solving and how is that benefiting you?** Self Help, Onboard new employees, announcments, feedback from end user ### 33. The Whatfix team is always there when you need them. **Rating:** 4.0/5.0 stars **Reviewed by:** Ka C. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Whatfix?** The product and support teams are always committed to finding solutions to our issues. **What do you dislike about Whatfix?** So far, everything has been in line with our expectations **What problems is Whatfix solving and how is that benefiting you?** Tracking user behavior ### 34. Whatfix - A system training, Process supporting Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Whatfix?** Its ease of use and the support provided. It has a number of useful features, especially the Smart Tips **What do you dislike about Whatfix?** Switching on and off the extensions for preview mode can be confusing **What problems is Whatfix solving and how is that benefiting you?** We have a process for what Good business looks, we can with Whatfix make sure the guidance is followed by our sales managers ### 35. Solid product and excellent service **Rating:** 3.5/5.0 stars **Reviewed by:** Jason M. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Whatfix?** The implementations and support teams have been excellent. They have always been very responsive and patient when helping work through issues. **What do you dislike about Whatfix?** The initial installation wasn't as customizable as I had hoped, but that may have more to do with the previous DAP software I used. **What problems is Whatfix solving and how is that benefiting you?** Being able to add in-app user guide content without relying on development resources. And tracking our user actions through detailed analytics. ### 36. Mars Veterinary Health Whatfix review **Rating:** 5.0/5.0 stars **Reviewed by:** hugh E. | Digital Adoption Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Whatfix?** Whatfix is a success platform not just a Digital Adoption platform. It offers an integrated solution that supports end users and brings the development side use metrics. This allows the training teams to evaluate the success of the training and where it falls short as well as offering feedback to the development team to improve the product. WhatFix is also an agile company. they understand that their platform must evolve as the industry evolves. Folding AI into the platform to streamline customization to meet the needs of their clients keeps the management and implementation of changes easy to deliver. You can say all you want about a product but in the end it is the people that make the overall experience both successful but also pleasurable. I have found at every level that the Whatfix team is engaging and eager to understand and help deliver the best possible experience for our company and the many associated we serve. **What do you dislike about Whatfix?** In all business relationships there are positive and negative scenarios and many times you have to look at the balance sheet to determine if the relationship works in your favor. This has not been my experience at all. From the start our relations ship has been one of mutual success. Their products may not exactly meet our companies need as it comes off the shelf. One could ask that it be modified to meet just our companies need. However, if you step back and look at your need through their lens you see a solution that benefits their platform and your business needs. This is how we have worked together to meet in the middle to the benefit each. What do I dislike? I dislike that it took so long to begin working with them. **What problems is Whatfix solving and how is that benefiting you?** We have developed a hospital operations platform to serve over four thousand hospitals across the globe. To offer the best possible medical care for our patients and the best possible quality of work life for all of our associates. We are tasked to deploy this to the many business units that make up this network of hospitals over the next three to five years, while the platform is also being developed and modified to support the many different hospital types, languages, cultures, and environments. Being able to train and harmonize usage of this platform under these constraints can only be achieved through a readily available “at the elbow” training and change management system like Whatfix. Gaining usage metrics as the system is being developed is key to its success. **Official Response from Gayatri Karthy:** > Thank you for sharing your experience with Whatfix. We're pleased to hear that the platform has been instrumental in supporting your hospital operations platform and that you've had a positive working relationship with our team. We appreciate your feedback and look forward to continuing to provide valuable solutions for your company. ### 37. Easy to understand flows, pop-ups, and smart tips. **Rating:** 4.5/5.0 stars **Reviewed by:** Wilfredo Jr V. | Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Whatfix?** The flows are easy to understand, which can help our Support Engineers, New Hires, Customer Support, and even tenured employees who need a refresher. The pop-ups can help the engineers with the latest updates or any important announcements. **What do you dislike about Whatfix?** I think the flows aren’t working properly, and we need to check or re-send the flow. However, this is only a minimal situation wherein the flows aren’t working, and it can be addressed properly. **What problems is Whatfix solving and how is that benefiting you?** My only experience is when one of the flows I added doesn't work after sending it to production. However, Whatfix support handled it properly, so after a few troubleshooting sessions, the flow worked properly. I didn't know the exact issue, but I think it's a permission issue, and they allowed it on their end. **Official Response from Gayatri Karthy:** > We are glad to hear that you find our flows, pop-ups, and smart tips easy to understand and helpful for your team. We apologize for any inconvenience caused by the flows not working properly, and we appreciate your understanding as we work to address this issue. Thank you for sharing your experience with our support team, and we are committed to providing timely and effective solutions for any issues that may arise. ### 38. Proactive Product and Phenomenal Support **Rating:** 4.5/5.0 stars **Reviewed by:** Lesley R. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Whatfix?** Support accessibility, responsiveness, and detail. Proactive product design practices (they actually reach out to customers to get feedback before they develop or enhance features). Knowledgebase integration feature. Access to Whatfix-user community. **What do you dislike about Whatfix?** Admin user experience was not very intuitive for me. **What problems is Whatfix solving and how is that benefiting you?** We can use Whatfix to reach the masses: we use NPS survey to survey all end users of our product; we are able to get documentation to our end users where they are, at the point of need. Next, we'll be using it to advertise other learning content located in our LMS to bring additional awareness to all the great learning and documentation tools/content that are available to all users not just those that are in the process of implementing our product. **Official Response from Gayatri Karthy:** > We're thrilled to hear that you appreciate our support accessibility, responsiveness, and proactive product design practices. We're constantly working to enhance the admin user experience, and we appreciate your feedback on this. Thank you for sharing how Whatfix is benefiting you in reaching the masses and improving the end user experience. ### 39. Great team & product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Whatfix?** The whatfix web extension is an valuable tool to build and test content outside of a content managment system. Whatfix also has a comprehension learn platform with users can self learn the tools features at their own pace. **What do you dislike about Whatfix?** Like alot of software companies, I wish there was more insight and direction on the implementation and discovery process. Having a clear understanding on what is expected & deliverables. **What problems is Whatfix solving and how is that benefiting you?** Whatfix is solving a number of problems including customer communications, improving onboarding, training and implementation as well as new product and feature releases. ### 40. Constantly improving and evolving Digital Adoption Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Whatfix?** From back-office engineers to Customer Sucess Managers and the daily front-line technical support team, everyone I work with is dedicated to making the system work, and us successful. We chose Whatfix as the platform with the capabilities we needed, the lowest learning curve, and the quickest implementation. Their team was with us on day 1 and has been there to support us ever since. As a company, Whatfix is extremely receptive to our feedback and uses it to evolve and improve its product line with every release. I couldn't ask for a better partnership in the digital adoption process. **What do you dislike about Whatfix?** We use a very complex customized business system, highly adapted to our customers. To be effective, Whatfix has been required to create a customized system to meet our needs. This naturally creates bugs that must be worked through. However, their willingness to meet us where we are, discover what's required in our solution strategy, and build it, is what makes them a great company to work with. **What problems is Whatfix solving and how is that benefiting you?** Attrition is the bane of business, and we use Whatfix to meet the new employee on day 1, ensuring that they have the tools needed to integrate into their team and their role. This action doesn't stop after the initial onboarding but continues as we can provide contextual support built into the applications that the employee uses in their everyday work. Successful employees equal gains in productivity and reductions in attrition. Whatfix is supporting us in that mission. **Official Response from Gayatri Karthy:** > Thank you for sharing your experience with Whatfix. We understand the challenges of integrating a complex customized business system, and we're glad to hear that our team has been able to work with you to create a solution that meets your needs. We value your partnership and look forward to continuing to support your digital adoption process. ### 41. I have a great experience, I learn new things each day! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Whatfix?** I like that Whatfix is so easy to use. The support staff are wonderful and very helpful. **What do you dislike about Whatfix?** At the moment there is nothing bad to say about whatfix. **What problems is Whatfix solving and how is that benefiting you?** It helps us for our users to get to know the system better with help from articles, videos and work flows ### 42. Succces! **Rating:** 4.5/5.0 stars **Reviewed by:** Kayli H. | Support and Technologies Adoption Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Whatfix?** I like that we can meet our end-users where they are at and we can address their concerns live in our Salesforce application making their support needs on-demand. **What do you dislike about Whatfix?** The product and analytics can sometimes be very frustrating. It is not always intuitive, support's solution often requires CSS which we were told was not necessary to know to use and sometimes the flows will randomly break. I also wish there was an accurate way of knowing how many of our users have downloaded the browser extension. **What problems is Whatfix solving and how is that benefiting you?** We are using it as an in-app guidance system for our users to learn and use the products we develop as well as host our support documentation. **Official Response from Gayatri Karthy:** > Thank you for your feedback! We're glad to hear that you appreciate our ability to meet end-users where they are and provide on-demand support within Salesforce. We understand your frustration with the product and analytics at times. We are constantly working to improve the intuitiveness of our platform and minimize the need for CSS. We apologize for any inconvenience caused by flows breaking randomly, and our support team is always here to assist you in resolving any issues you encounter. Whatfix is designed to solve the problem of user onboarding and product adoption. By providing in-app guidance and hosting support documentation, we aim to make it easier for users to learn and use the products you develop. We appreciate your feedback and will continue to work on enhancing our product to better meet your needs. If you have any further concerns or questions, please don't hesitate to reach out to us. ### 43. Best DAP platform on the market **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Whatfix?** The customer service is great. And the content is easy to create, and the platform easy to learn. **What do you dislike about Whatfix?** It is a bit buggy. The quality assurance process could be better. **What problems is Whatfix solving and how is that benefiting you?** Helping to increase utilization of the platform and prevent user error. ### 44. Powerful and Robust yet simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mark F. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Whatfix?** The ease of change. Often maiking a production facing change can be cumpbersome involving other team member's time and efforts. With Whatfix I make the change myself. No Coding. No Waiting. **What do you dislike about Whatfix?** I have to really think on this one....Perhaps, the inability to have SmartTips as a Searchable item in the Self Help Widget. **What problems is Whatfix solving and how is that benefiting you?** Anaylitics of a user's journey in our application. Whatfix has made some incredible improvements regarding this feature. ### 45. Transforming User Experience - Our 03 Year Journey with Whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** Amit S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Whatfix?** Seam less user onboarding, integration along with great support **What do you dislike about Whatfix?** Nothing yet, Whatfix is highly efficient tool **What problems is Whatfix solving and how is that benefiting you?** Whatfix helps us to address: # Complex user onboarding use cases using interactive walkthroughs and guide tours. This helped our users to quickly acquainted with our software, reducing the learning curve and increasing productivity. # It provides in-app guidance, which allow users to find answers without moving out of the application, which eventually reduced support tickets. # Analytics and insights provide data driven approach to understand user behaviour and identifying their pain points. # Personalized experience based on roles which further reduces distraction and cognitive load **Official Response from Gayatri Karthy:** > Thank you for your feedback! We're glad to hear that Whatfix is efficiently addressing your user onboarding needs and providing in-app guidance to reduce support tickets. ### 46. Helpful tool for complex systems **Rating:** 4.0/5.0 stars **Reviewed by:** Dom B. | Software Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Whatfix?** Users are able to follow complex system processes with minimal training. **What do you dislike about Whatfix?** It can sometimes be difficult to attach steps to elements in Flows. **What problems is Whatfix solving and how is that benefiting you?** System is omplex and processes have many steps that are hard to remember and require long time to train. Whatfix has reduced our training time from several hours to less than 2. **Official Response from Gayatri Karthy:** > It's great to hear that Whatfix has significantly reduced your training time and made processes easier to follow. We appreciate your support! ### 47. Excellent service, flexible pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Whatfix?** Managed services are very responsive. Love the fact we get a dedicated account rep and tech lead as opposed to other companies that rotate a variety of people on and off where context is lost. **What do you dislike about Whatfix?** No large complaints. Everything works as intended **What problems is Whatfix solving and how is that benefiting you?** We use Whatfix to guide users through complex screen flows ### 48. Simplifying User Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Whatfix?** Easy to setup and implement on your site, Whatfix has a comprehensive set of features available including interactive tours, popups, beacons and surveys. It also offers a fantastic range of analytics tools that provide valuable insights into user behavior and engagement. This makes it very effective for user onboarding and training our users on our system with minimal intervention. Overall, Whatfix streamlines our onboarding process, making it easier to guide users and track their progress. **What do you dislike about Whatfix?** Whatfix offers so much functionality that it can be difficult to navigate and fully utilize all the available tools. Additionally, having two different analytics dashboards can add to this confusion, making it harder to consolidate and interpret the data efficiently. It may be beneficial if the interface were streamlined to simplify the user experience and reduce the learning curve. **What problems is Whatfix solving and how is that benefiting you?** Whatfix helps us address the challenge of effectively onboarding new users by providing interactive guidance and demonstrations of our platform's features. This ensures that users can quickly understand and utilize the tools available to them. Additionally, Whatfix allows us to notify users of new features as they are released, ensuring they are always up-to-date and making the most of our platform. This results in improved user engagement and satisfaction, as well as a smoother onboarding experience. **Official Response from Gayatri Karthy:** > Thank you for sharing your detailed feedback on Whatfix! We're thrilled to hear that you find our platform easy to set up and effective for user onboarding. We appreciate your insights on areas for improvement, such as streamlining the interface for better navigation and consolidating analytics dashboards for easier data interpretation. Your input is valuable to us as we continuously strive to enhance our user experience. We'll definitely take your suggestions into consideration to further improve Whatfix. If you have any more feedback or need assistance with any features, please feel free to reach out to us. We're here to help and ensure you have a seamless experience with our platform. ### 49. Boosts Efficiency for User Training **Rating:** 5.0/5.0 stars **Reviewed by:** Cathy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Whatfix?** I truly appreciate the variety of learning options in Whatfix. It empowers users to find information quickly, Users can explore at their own pace with the self-service options, or get clear, step-by-step guidance through the 'How To' features. It makes learning on Bullhorn accessible and engaging for everyone. This reduces reliance on formal training sessions and saves valuable time for both learners and trainers. **What do you dislike about Whatfix?** I can't think of any major drawbacks to Whatfix. There was a bit of a learning curve at first, but once you get the hang of it, creating content becomes quick and easy. **What problems is Whatfix solving and how is that benefiting you?** This is our first time using a digital adoption platform, and Whatfix has been a game-changer for creating training content! We previously struggled to keep our team engaged and informed about process updates. Now, with Whatfix, we can easily link materials from our existing repository and leverage the incredibly helpful pop-ups and Smart Tips to deliver targeted information directly within the workflow. **Official Response from Gayatri Karthy:** > We're delighted to hear that Whatfix has been a game-changer for creating training content and has helped in keeping your team engaged and informed about process updates. It's great to know that you can easily link materials from your existing repository and deliver targeted information directly within the workflow. ### 50. Great tool for guiding users through your Saas platform - exceptional ongoing support **Rating:** 4.5/5.0 stars **Reviewed by:** Jack N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Whatfix?** The thing that I like most about Whatfix is their proactive and ongoing customer support. We use Whatfix's DAP software to highlight flows within our SaaS patform. There is a great deal of functionality, so having the ongoing support to continue rolling out more and more sophisticated messaging is very helpful. **What do you dislike about Whatfix?** The only downside of Whatfix is the content creation platform, which can be overwhelming until it is mastered - but again, the support team are comprehensive in their assistance with this. **What problems is Whatfix solving and how is that benefiting you?** Whatfix allows us to create and manage messaging direct to users on our platform, without having to `go through our development team. This enables the business team to manage our messaging more dynamically, resulting in quicker and more effective communication with our clients, whilst also reducing demand on our dev team. **Official Response from Gayatri Karthy:** > Thank you for sharing your positive experience with Whatfix! We are thrilled to hear that you find our ongoing customer support exceptional. We understand that mastering the content creation platform can be overwhelming, but we are here to provide comprehensive assistance every step of the way. It's great to hear that Whatfix is helping you efficiently manage messaging to users on your platform, empowering your business team to communicate dynamically without relying on the development team. If you have any further questions or need assistance with anything, please don't hesitate to reach out. We are here to support you in maximizing the benefits of Whatfix for your SaaS platform. ## Whatfix Discussions - [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote - [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote - [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote - [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) - 1 comment, 1 upvote - [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments - [View Whatfix pricing details and edition comparison](https://www.g2.com/products/whatfix/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-25+23%3A38%3A34+-0500&secure%5Bsession_id%5D=a01ce2e7-9efa-4000-83b9-77867ba58101&secure%5Btoken%5D=cc4ca30b40c9798e3dbe2bbd28e132fbd927e90fa9d66a89820cc5f5cc5b2d59&format=llm_user) ## Whatfix Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Alloy](https://www.g2.com/products/alloy-2025-08-27/reviews) - [CloudBlue](https://www.g2.com/products/cloudblue/reviews) - [ENOVIA](https://www.g2.com/products/enovia/reviews) - [GEP Quantum Intelligence](https://www.g2.com/products/gep-quantum-intelligence/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [Sirion CLM](https://www.g2.com/products/sirion-clm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Whatfix Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Whatfix Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,689 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,751 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (982 reviews)