--- title: Whatfix Reviews meta_title: 'Whatfix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 549 reviews by the users' company size, role or industry to find out how Whatfix works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 549 scale: '5' date_modified: '2026-07-01' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Whatfix Reviews **Vendor:** Whatfix **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 549 ## About Whatfix Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software. ## Whatfix Pros & Cons **What users like:** - Users appreciate the **ease of use** in creating content effortlessly without coding, backed by excellent customer support. (83 reviews) - Users praise the **unmatched customer support** from Whatfix, enhancing their onboarding and implementation process significantly. (65 reviews) - Users appreciate the **user-friendly navigation** of Whatfix, which simplifies training and enhances the overall experience. (54 reviews) - Users appreciate the **ease of content creation** with Whatfix, valuing quick support and seamless implementation. (52 reviews) - Users value the **intuitive no-code authoring** and **adaptive in-app guidance** of Whatfix, enhancing user support and engagement. (49 reviews) - Users find the **training support** from Whatfix exceptional, enhancing the onboarding experience for new platform users. (43 reviews) - Intuitive (31 reviews) - Simple (31 reviews) - Guidance (26 reviews) - Value (26 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant time and technical support to effectively utilize Whatfix. (29 reviews) - Users find the **complexity of setup and configuration** challenging, especially without technical support for advanced features. (19 reviews) - Users find the **steep learning curve** of Whatfix challenging, requiring significant time and IT support for effective use. (19 reviews) - Users find **maintenance of large content libraries clunky** , along with limitations in analytics and missing B2B functionalities. (18 reviews) - Users find the **process time-consuming** , with complexities in deployment and limited usability affecting efficiency. (18 reviews) - Users notice a **lack of guidance** for advanced features in Whatfix, complicating their experience with complex workflows. (16 reviews) - Implementation Difficulties (14 reviews) - Users find the **flow management frustrating** due to its non-intuitive nature and frequent technical challenges. (13 reviews) - Limited Customization (13 reviews) - Confusing Usability (11 reviews) ## Whatfix Reviews ### 1. Whatfix is very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Kemsey M. | Social Media and Event Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Whatfix?** Whatfix is great for on-boarding new users. The ability to sync or KB articles is very helpful in continuing to keep content up to date. Their support team is also very helpful and available to assist in any way we may need and keep us in the loop of new Whatfix features. **What do you dislike about Whatfix?** Not really a downside of Whatfix itself, but as a small company it can be hard to find the time to dedicate to using the software to the best of its abilities. There are many things that we have not had the chance to utilize. **What problems is Whatfix solving and how is that benefiting you?** Whatfix helps elevate time that our support team would have taken answering questions from users. It helps on-board new users quickly and at their own pace. It also helps us track popular queries and allows us to add content based on those. **Official Response from Pratheek G:** > Hey Kemsey, Thank you so much for sharing your experience with Whatfix. We are delighted to know how helpful Whatfix and our support team is to you. We always strive to provide the best support possible. You can always visit the WHATFIX COMMUNITY to know more about using software to the best of its abilities. Our experts are just a message away from all your queries. Thank you for thinking of us and leaving a positive review. Best, Pratheek ### 2. Easy to learn and use platform for engaging and guiding users through UI updates and changes. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Whatfix?** The customer service and technical support is outstanding, and the online self-guided help has a wide range of topic-based content available 24-7. **What do you dislike about Whatfix?** There is a minimal learning curve at first, to get used to the software. This is likely due to the many features there are to learn to use. **Recommendations to others considering Whatfix:** Take advantage of the online help articles that are available and easily searchable on the platform. They are a great help. **What problems is Whatfix solving and how is that benefiting you?** We are using Whatfix to introduce updates and changes to UI screens and add In-App guidance and training as new features are rolled out. **Official Response from Pratheek G:** > Hello there! Thank you for taking the time to support us with positive feedback. Our energetic support team is always ready to help out with customer issues, and your testimonial only pushes their boundaries further. Thank you once again for your support. ### 3. WHATFIX : Great Service, Support & Fast Response. **Rating:** 4.0/5.0 stars **Reviewed by:** Hellen M. | Education Training, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2020 **What do you like best about Whatfix?** Whatfix has give a Great Support, Helpful and Fast Solution. Shashank is the Customer Success Manager in Whatfix that work with us, He is fast response, easy to work with, supportive and solution oriented. He takes the time to understand the business and constantly want to give the best support to improve it. The Development and Support Team have also been so helpful,They have been quick to provide the solutions and always try to improve the system to make it user friendly. Whatfix listen to what we need in out system so that it can help our customer experience. **What do you dislike about Whatfix?** Whenever We're had an issue lacks or bugs in the System ,Whatfix has taken time to understand our problem ans provide us a new solution. When there is problem with data that need to fix or improve the accuracy data, The Customer manager and the Developer takes the time to discuss and take consideration of what we as user need. The chat box in whatfix to help the user when we have problems, We hope that it takes short time to reply so that we can identify if the problem is the big or not. **Recommendations to others considering Whatfix:** Whatfix is a tool that will support you to share and manage Information to your users. **What problems is Whatfix solving and how is that benefiting you?** Problems that Whatfix is helping us solve : -Inform users of our new feature and Information -Provide learning resources to our user for easier understanding -Walk users through the complex tasks while they're doing the tasks -Help Resources inside our Software ### 4. Excellent helping tool and customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Whatfix?** The excellent customer service offered by the Whatfix team. They are always ready to help us in everything. **What do you dislike about Whatfix?** I can't think of anything I don't like about Whatfix. All my comments will be positive **What problems is Whatfix solving and how is that benefiting you?** Help/facilitate our clients to learn to use our platform. Whatfix flows help us accompany them every step way. **Official Response from Pratheek G:** > Hello Veronica, Thank you so much for the 5-star rating! At Whatfix, we always aspire to provide a great product and also excellent customer service. It feels exhilarating to hear from you that we are delivering on both of them. Thank you once again for your positive review. Reviews such as yours continue to encourage us. Best, Pratheek ### 5. Very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Ferdin M. | Digital Adoption Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Whatfix?** Whatfix is very versatile and very easy to use and understand even if you don´t have a technical background. The features are very useful and easy to configure, and the customer support is great. **What do you dislike about Whatfix?** Sometimes flows would fail to work properly and needed more in-depth assistance from the support team which delayed the progress. **What problems is Whatfix solving and how is that benefiting you?** I used Whatfix to drive a digital adoption process and it was very useful for having users take on tasks in a more effective way. **Official Response from Pratheek G:** > Hi Ferdin, Thank you so much for taking the time to share your experience with Whatfix. We always strive to provide the best support possible, and it is wonderful to know that you received the needed help & response from our customer success team. 
We are sorry for your experience with flow issues. We’re using your feedback to continue to improve and work on this area. Thanks again for the review, Ferdin! ### 6. Teamwork Helps With Training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Whatfix?** I like the scalability of Whatfix as a system. I started using Flows for walkthrus and once my team was used to those I layered in Task Lists to ensure items were getting done in the proper order. Second, I like that one annual price fits all tools so I can add them as I need them without having to renegotiate our pricing. **What do you dislike about Whatfix?** Timezone difference between their offices and mine. Waiting is a small price to pay. **What problems is Whatfix solving and how is that benefiting you?** We are using Whatfix Flows to show our team members step-by-step instructions to move through specific tasks in Salesforce. We are in the process of implementing Task Lists to ensure no items get missed during training. ### 7. Great solution for user adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Constance D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Whatfix?** Whatfix is extremely useful for our users, and guide them step by step. It has also significantly reduced training time. The team has provided us with training sessions to guide us on how to create and set up the widget, and it was very helpful. The technical support is very professional, and provide us with the best use case. **What do you dislike about Whatfix?** My team and I wanted more customization features, and the technical support has shown very helpful by providing us help on this and developing it in the console. **What problems is Whatfix solving and how is that benefiting you?** - We provide users with a digital adoption platform that accelerates their onboarding process by walking through step by step. - No training session is needed. - Inform users about new features **Official Response from Pratheek G:** > Thank You, Constance, for the 5-star rating. It's always a joy to read such positive reviews from our delighted customers. We are so happy to hear that you've had a wonderful experience with not just the product features but also with our support team. You can also visit the WHATFIX COMMUNITY to know more about our upcoming releases and product features. Thank you once again for your positive review! Best, Pratheek ### 8. The tool is very versatile and the staff is always available and willing to help and improve **Rating:** 4.5/5.0 stars **Reviewed by:** Maarten C. | Senior Digital Marketing Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Whatfix?** We love the ability to rapidly deploy tooltips and popups and provide relevant self-help documentation to the user. The support and development staff are always open to improvement and welcome feature requests or customization. **What do you dislike about Whatfix?** The tool is not always the most intuitive to navigate and editing or creating flows require some planning as it is difficult to insert missing steps. **What problems is Whatfix solving and how is that benefiting you?** User self-help documentation and guided onboarding. Changelog publication. **Official Response from Pratheek G:** > Thank you, Marteen for taking the time out and leaving us a great review! Customer experience and satisfaction are our priority, and we’re glad to hear that our team is available to provide help every time you need it. We value your input and will work on making the flow creation more intuitive. You can also check out our Community for more tips and tricks in this regard. Thanks again! ### 9. Everything is easy after the integration and first time setting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Whatfix?** Customer service is prompt and helpful! Everything is easy as long as you have the right setting, on the Whatfix portal and your end. **What do you dislike about Whatfix?** It's a bit unstable sometimes and might show the pop-up message to one user multiple times~ **What problems is Whatfix solving and how is that benefiting you?** We mostly use Whatfix for the in-app message and trying to increase adoption. **Official Response from Pratheek G:** > Hi there, Thank you so much for reviewing us! We're glad to hear your thoughts on our Customer Service. As we continue to improve and work on certain areas, we'd love to keep hearing your feedback on your desired approach as well. You may also share any thoughts or comments you have directly on customeradvocacymarketing@whatfix.com or community.whatfix.com! Once again, thank you for taking the time to share your experience with Whatfix. ### 10. Best Interactive Guided Workflow Self Help! **Rating:** 5.0/5.0 stars **Reviewed by:** Rex M. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Whatfix?** Ease of use, professional, superior option to knowledge articles. **What do you dislike about Whatfix?** Can be finicky with some buttons. Unable to get corrected so the blue rectangle blinks over that element. **Recommendations to others considering Whatfix:** Try it, you won't regret it! **What problems is Whatfix solving and how is that benefiting you?** Can create all sorts of flows to explain how to complete steps within our software. It is helping the customers help themselves. **Official Response from Pratheek G:** > Hi Rex, Thank you so much for the 5-star review. We are happy to hear that Whatfix is easy to use for you. At the core of our functioning, our team is always available to help with any hiccups you may face during product usage. Your concerns have been shared with the right department, and the team shall get back to you soon on this. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions. Thank you for being open with us and taking your time to review Whatfix! ### 11. Customer Success Team Lead **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander V. | Customer Success Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2020 **What do you like best about Whatfix?** The responsiveness of the Customer Success team (specifically working with Prakhar Saxena) as well as Whatfix's willingness to understand and attempt to address pain points. The team is incredibly proactive when it comes to explaining meaningful new features. **What do you dislike about Whatfix?** I was handed off among 2-3 different agents over the period of a year before finally being paired with Prakhar Saxena who is doing an excellent job as our most recent Customer Success rep. **What problems is Whatfix solving and how is that benefiting you?** Allowing our customers to learn more about the platform by targeting specific segments of the user base with meaningful tutorials that are brief in length and can be repeated as many times as desired. **Official Response from Pratheek G:** > Thank you for reviewing us and letting us know how we were able to understand and address your pain points. Sorry to hear about your experience with multiple agents. We always strive to provide the best support possible, and we’re glad you now have a great Customer Success rep. We hope to continue to hear feedback from you in the future, so we can continue to shape our solutions. Thank you for being open with us and taking your time to review Whatfix. Best, Pratheek ### 12. My Experience with Whatfix **Rating:** 3.0/5.0 stars **Reviewed by:** Parker D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2020 **What do you like best about Whatfix?** We have been using whatfix for some time and these are some of the benefits that we have achieved with this software.The main benefit that we have had with whatfix is ​​that now we save a lot of time with our clients since we create content that explains what we do. We can have a number of formats available and they are updated if we make any changes to each one now, thanks to whatfix, our support tickets have been greatly reduced and our clients are being guided step by step, we also like that your customer service is always the most attentive and cordial since they are interested in you and in guiding you to solve the doubts you have **What do you dislike about Whatfix?** My experience has been very good in general but I would like them to have a mobile version so that I can always be aware of everything at any time and at any time **What problems is Whatfix solving and how is that benefiting you?** Whatfix has helped us so that all our users can use our platform and make the most of all the benefits we offer them and also helps clients who have time to reinforce all their knowledge ### 13. Great digital adoption platform for user engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Whatfix?** Whatfix makes it extremely easier to provide content specific user guides to our users. Their customer support team is always good at providing best use case solutions. Specifically working with Shashank Diwedi, Customer Success Manager is quick and prompt in responding ,providing solutions and addressing pain points. Another platform "Smart pop up" is very useful, we have used this to inform users about anything that needs immediate attention. The newer templates of Smart pop -up's has simplified this process and increased work efficiency. **What do you dislike about Whatfix?** When we raise issues, What fix taken time to provide new solution's. Using Whatfix in complex applications is a bit tricky to set- up flows ,but with support teams help we were able to overcome those difficulties. **What problems is Whatfix solving and how is that benefiting you?** I have adopted various Whatfix platforms to help our users adopt to our newer systems. Especially "Smart pop up" has been very useful during Covid-19 pandemic to onboard a large community to 1)Provide learning resources and online teaching Videos 2)Inform users on new announcements Smart tips Walk Users through Complex steps in our Risk management application Beacon Mainly used it in our Intranet page to draw user attention to specific messages Flows Help Users to learn an objective to complete a task using the step by step guidance **Official Response from Pratheek G:** > Hi There! Thank you so much for the review. We really appreciate you taking the time to share your feedback. We're happy to know about your experience with our CSM Shashank. We are also elated to hear your feedback on the Smart Pop-Up and how the new templates have impacted your business. Thank you once again for your positive review! Best, Pratheek ### 14. Excellent experience with a top notch company -- I'd recommend WhatFix any day. **Rating:** 5.0/5.0 stars **Reviewed by:** Steve K. | Sr. Business Systems Analyst/Scrum Master, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2020 **What do you like best about Whatfix?** The WhatFix staff are highly professional, personable and always a pleasure to deal with. The training they provided on using the tool to create widgets was detailed and thorough, and their technical support team has come through for us time and time again. This is one of the most pleasant experiences I've had as a project manager dealing with a third party professional services company/software vendor. **What do you dislike about Whatfix?** I really have no complaints about the WhatFix staff or software; the only thing I wish I had more of was time to work in the tool myself, but that responsibility falls on other members of my team. **Recommendations to others considering Whatfix:** Attend all the training opportunities they provide and encourage the rest of your team to do the same. Excellent content. **What problems is Whatfix solving and how is that benefiting you?** Our major problems to solve are preventing repetitive emails and calls from our customers asking the same questions about how to use our IT Services end user portal and configuration management database. Also, creating documentation for training on our tools in MS Office documents and Stream training videos, which quickly get outdated, has proven a challenge. **Official Response from Pratheek G:** > Thanks for the awesome review, Steve. We work hard to deliver professional and personable service, and we’re happy to hear we hit that mark for you. It’s wonderful to know about your training experience, and how our support team’s prompt response has delighted you. Thank you so much for taking the time and leaving this excellent review. Best, Pratheek ### 15. Whatfix goes above and beyond in Customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Angella H. | Solutions Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2020 **What do you like best about Whatfix?** Whatfix excels in customer success. They have gone above and beyond to make sure that we are getting the most out of the product and that we are seeing a strong ROI. They have a great product that has significantly reduced the time we spend training and onboarding end-users. Workflows are easy to set up and use. Their onboarding checklists have been extremely valuable. Whatfix is - Easy to use - Provides great customer support - Reduces training time - Leads to quick adoption - Builds trust with our customers and end-users **What do you dislike about Whatfix?** Because the product is clean and easy to use, there is a limitation on customizing colors and shapes of the pop-ups. This only becomes a problem when we need to add elements of our own branding such as gradients or removing the Whatfix brand. Other than that they have three different styles to choose from. that keep your interface clean and simple. **Recommendations to others considering Whatfix:** If onboarding and adoption are your goals then this a great product with a great team to support you. **What problems is Whatfix solving and how is that benefiting you?** We currently use Whatfix in our trial products. Whatfix has allowed users to quickly evaluate and adopt our product. We have reduced the time spent on Trial Account demos and increased adoption. ### 16. Good off-the-shelf product for product/app onboarding with ability to customize to varied use-cases **Rating:** 4.5/5.0 stars **Reviewed by:** Hemant J. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2020 **What do you like best about Whatfix?** - Great tool for low/no code setup. - Variety of tools and options for different use-cases. **What do you dislike about Whatfix?** - Did not dislike but would be great if more options can be given for UI customization. **What problems is Whatfix solving and how is that benefiting you?** - Quick in-app customer communications. - Feature announcements. - Self-help workflows. -Product on-boarding. **Official Response from Pratheek G:** > Hi Hemant! Thank you for reviewing Whatfix. It is great to know that you've had some wonderful experience with our product. Regarding the UI customization, I’d suggest you look into our Community's ‘Turbo Charge Whatfix’ category (community.whatfix.com). You will definitely find something that’s interesting! Thank you once again for your review! ### 17. Amazing support and a good platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Whatfix?** The self-help is great and the integration with our platform is great. But the best part about WhatFix is the support team's dedication to our combined success. **What do you dislike about Whatfix?** The platform isn't amazingly intuitive but with such great support, learning how to navigate the tool is made much easier. **What problems is Whatfix solving and how is that benefiting you?** We were trying to provide self-help click-through guides for our tool, and with WhatFix we have achieved this. **Official Response from Pratheek G:** > Hi there! Thank you for taking the time and reviewing us. We're happy to hear how our support team’s prompt response has delighted you and is helping you in navigating the tool with ease. Thank you once again for your positive review! ### 18. Excellent experience with Whatfix **Rating:** 5.0/5.0 stars **Reviewed by:** Marco L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Whatfix?** The opportunity to work together with the Whatfix team, in order to make the best of the tool. **What do you dislike about Whatfix?** A little tricky on the code, for people that is not familiarized with that. **Recommendations to others considering Whatfix:** Great costumer service **What problems is Whatfix solving and how is that benefiting you?** Important notifications for our members **Official Response from Pratheek G:** > Hey Marco, Thank you so much for reviewing us. We're equally happy to work with customers like you who help us bring out the best in us. Our CSMs and Support team are just a mail away to help you with any queries. You can also find answers to some of that tricky content in our Whatfix Community (community.whatfix.com). You'd love it. Thanks again for taking your time and reviewing us. Best, Pratheek ### 19. Outstanding customer service with an easy to use product **Rating:** 5.0/5.0 stars **Reviewed by:** Dave F. | Science Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Whatfix?** Customer service is outstanding and updates to the product have allowed us to expand its use on our site. **What do you dislike about Whatfix?** The organization of support files generated could be improved. **What problems is Whatfix solving and how is that benefiting you?** Customer orientation and use of new features. **Official Response from Pratheek G:** > Thank You, Dave, for the 5-star rating. We are glad to know that Whatfix could be of the right help to you and your team. Our Success Team is super responsive and ready to help out with customer issues, and your testimonial only pushes their boundaries further. Regarding the support files, your suggestion has been taken into consideration and we will have them incorporated into our roadmap. Thanks again for your positive feedback and heartfelt endorsement, Dave. ### 20. Increase in productivity **Rating:** 4.5/5.0 stars **Reviewed by:** ugo a. | business analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about Whatfix?** Easy to use when creating flows and increases productivity **What do you dislike about Whatfix?** having to implement the scripts in multiple iframes **Recommendations to others considering Whatfix:** Whatfix is really helpful because it provides easy to use training materials to help employees increase their productivity **What problems is Whatfix solving and how is that benefiting you?** increased productivity and easy access to training materials **Official Response from Pratheek G:** > Hi Ugo! Thank you for reviewing us and letting us know how we are able to make it easy to create flows to your software offering, whilst increasing productivity. Our team is just a message away to help you through any hiccups you may face. You can also check out our community (community.whatfix.com) for more information regarding script implementations, and also post your queries (if any) there. Once again, Thank you Ugo for taking the time out and reviewing us! Best, ### 21. Whatfix: Great digital adoption platform with excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Adam T. | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Whatfix?** My favourite feature of the Whatfix platform, is the the ability to quickly export Video and PDFs of created flows. This saves us a lot of time and is a great tool! There is a lot of customisation available within the flows themselves too, including visual options, segmentation and branching steps. Another useful part of the platform is the “Smart Pop up”; we have utilised this to inform users of any changes to, required training and maintenance windows of our system. Again, very customisable, and easily automated. The analytics within the Whatfix platform is very robust and we look forward to utilising it to improve our flow design. It is important to mention the great support we have received from the Whatfix team. They have been very helpful and quick in responding to enquires. **What do you dislike about Whatfix?** We have come across a couple of minor issues with some features of the platform in adopting to our system, however, the Whatfix team has been very helpful and either offered solutions quickly or are working on solutions to these issues. **What problems is Whatfix solving and how is that benefiting you?** Whatfix has helped us with onboarding and easily updating users of important information about our system. The ability to group relevant flows to certain sections of our system, into the self-help widget as well as being able to create folders, input text info and have flow videos available to the user, has helped with the onboarding process. It has made it possible to pre-empt questions, therefore reducing the load on our own support desk. ### 22. Whatfix Solution and BeerBoard **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2020 **What do you like best about Whatfix?** Adopting the Whatfix digital solution immediately solved BeerBoard’s lack of a support solution within the SmartBar functionality. SmartBar users now had a location to go to within the platform for a knowledge base. **What do you dislike about Whatfix?** Their analytics reports have been quite useful, but it would be beneficial to receive automated analytics reports. If we were able to receive an e-mail daily, weekly, or monthly with the information available in the analytics tab, that would be incredibly helpful. **What problems is Whatfix solving and how is that benefiting you?** Again, adopting the Whatfix digital solution immediately solved BeerBoard’s lack of a support solution within the SmartBar functionality. Now, we are able to use their full solution to provide our clients with the most updated information about the operation of our product. **Official Response from Pratheek G:** > Hi there, Thank you so much for the positive review. We are delighted to know that your team has greatly benefited soon after implementing Whatfix. We have also noted your suggestions regarding the automated analytics report, and have incorporated them into our roadmap. Best, Pratheek ### 23. Excellent piece of support technology **Rating:** 4.5/5.0 stars **Reviewed by:** David E. | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2020 **What do you like best about Whatfix?** How easy & simple it is to create material, the turnaround for finished articles is very easy and therefore support is provided when needed rather than waiting until a system is already embedded and bad habits are learned. **What do you dislike about Whatfix?** I wish the analytics were more in depth within Whatfix rather than having to use GA. It would be nice to have one area to get all the information. **Recommendations to others considering Whatfix:** Have a plan of how what you want to produce, how you want to produce it and what your time frames are. Try different Whatfix solutions to see the best way to roll something out, there's not just one way to do something. Enjoy it, explore and make the most of it. **What problems is Whatfix solving and how is that benefiting you?** Onboarding and support problems. Especially during Covid-19 pandemic we have managed to onboard a large community to online teaching who hadn't previously used it and probably wouldn't use it if they didn't have to. ### 24. Whatfix - Revolutionizing the way of System Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy G. | Manager- Sales Force Adoption, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2020 **What do you like best about Whatfix?** Working with the WhatFix Team, specifically Nikhil has been amazing. He is always available and willing to help. Now that we are live in production, we see that the the flow are working and that sales is actually utilizing the application. We are able to use the metrics to see what flows are most used and which flows sales would like for us to build. It was also very easy for adoption to get on board with building the flows. Very easy system to use. **What do you dislike about Whatfix?** Sometimes when we download to the Chrome Store it can take several days. Nihkil assured us that this is being worked on and that in a few short months we will no longer have to download to the Chrome Store. **Recommendations to others considering Whatfix:** It is a must have! it is helping so much with Adoption with our sales reps. **What problems is Whatfix solving and how is that benefiting you?** Adoption of the new system with the new reps is so much easier with WhatFix. The reps are actually using WhatFix rather than going to adoption first. We are receiving great feedback from Sales. ### 25. Whatfix: A Great Partner in Digital Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Whatfix?** Whatfix offers an impressive suite of digital adoption tools in a user-friendly interface that makes it easy to pick up, learn, and start creating. We couldn't ask for a better Customer Success Manager; responsive, proactive and solution-oriented. She takes the time to understand your business and product and provides guidance appropriately. The Development and Support team have also been exceptional. They have been quick to provide solutions and have worked patiently to resolve our unique industry issues. It is exciting to see a company so genuinely take your feedback into consideration and have it reflected in future product updates. **What do you dislike about Whatfix?** Whenever we're had an issue, Whatfix has taken the time to understand our situation and provide us new solutions. They've been an excellent partner as we work to speed up our users' comfort with new features and products. **What problems is Whatfix solving and how is that benefiting you?** Problems Whatfix is helping us solve: (1) provide learning resources to our users at their time of need (2) orient users to new features and screens (3) inform users of changes in new releases (4) walk users through complex tasks while they're doing the tasks (5) serve up relevant help resources inside our software We've found using Whatfix allows us to create more resources over a shorter amount of time than our previous model. The ability to reuse content created in a flow as a video or PDF is an excellent asset. ### 26. Whatfix review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Whatfix?** Ease of learning the system and creating new flows **What do you dislike about Whatfix?** I don't like that I can't schedule a fortnightly pop up to automatically go activate without my fortnightly intervention **Recommendations to others considering Whatfix:** Give it a try **What problems is Whatfix solving and how is that benefiting you?** Live chat tickets have reduced ### 27. Whatfix takes the friction out of creating digital training. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2020 **What do you like best about Whatfix?** The most helpful thing about Whatfix is their easy-to-use platform. Building training content has never been easier. No more screenshots pasted into powerpoint, no more calls to walk users through functionality - Whatfix flows can be built anytime, anywhere and be ready to deploy the same day a request for training came in. **What do you dislike about Whatfix?** With a company who has a complicated business structure of profiles - Whatfix has the opportunity to better accommodate the need to train different combinations of users at different times. **Recommendations to others considering Whatfix:** Understand the training you want to deploy, and organize deployments carefully. Create journeys for your users and understand their personas. **What problems is Whatfix solving and how is that benefiting you?** Our training team runs lean. Whatfix has given us the opportunity to reach a wider audience with more training than ever before. We have also found the capabilities Whatfix has to export training into a variety of mediums has been helpful in creating a consistent training message. ### 28. Increasing trust in the company software solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Bas H. | Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2020 **What do you like best about Whatfix?** Working in whatfix is very easy, creating flows is a logical process. The customer success team was very helpful, always quickly responding and well-experienced to answer questions. **What do you dislike about Whatfix?** Nothing specific, in one occasion the software fix was 'live' and the InnoEnergy team wasn't informed yet. This made the status of the error & the fix untransparent to the dev. team. **Recommendations to others considering Whatfix:** Easy to implement tool that improves the User Experience exponentially. **What problems is Whatfix solving and how is that benefiting you?** Getting users that only log in the EOI tool two or three times a year, to accomplish a very complex and mandatory task in the company software (EOI). ### 29. Great on demand help tool **Rating:** 4.5/5.0 stars **Reviewed by:** Angela W. | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2020 **What do you like best about Whatfix?** I like that it's easy to create content and that the front end users can have access to a wide variety of content including documents, videos, interactive flows, and more. In our line of work our users are required to navigate quickly and be able to recall a wealth of information. This helps new hires become proficient sooner and allows everyone easy access to material in their moment of need. It's easy to build material in the application, and it's comforting to know that if you get stuck that their customer service is there to help you through. **What do you dislike about Whatfix?** I haven't come across anything to really dislike as they've been very receptive to our ideas on how to improve Whatfix as we bring them up. Since I do not have a tech background (I'm an insurance learning and performance specialist) the more complex items such as branching are sometimes difficult for me to grasp, but I think with a little more time and help those won't be difficult either. Two things I would like to see are the ability to add search keywords to links and the ability to add in line breaks to personalize the message that the user sees when there are no search results found more. **What problems is Whatfix solving and how is that benefiting you?** We are using Whatfix to introduce new processes to our associates. Our system is always being updated, so this allows us to give them the on demand, real production help they are looking for. We have realized that not only are we using it for step by step processes, but also as a way to teach concepts during onboarding and the day to day jurisdictional items that they need. It takes some time getting used to how to create the flows, but once you get the hang of it you can create them rather quickly. I would guesstimate about 30 minutes to do a 10 step straight forward flow. If I'm uploading a link it's about a 2 minute process, so it has allowed me to add about 150 items in a very short amount of time. I anticipate that once we have our library built we'll have about 250 items available to our associates in just this one system. ### 30. Using Whatfix in our online portals **Rating:** 4.5/5.0 stars **Reviewed by:** Kathy E. | System Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Whatfix?** Whatfix gives the user a very crisp and easy way to navigate around our site. **What do you dislike about Whatfix?** There are some areas that we need to have their Dev team assist in filtering who can see what content. I would like an easier way to do this **What problems is Whatfix solving and how is that benefiting you?** Inline help for our clients. **Official Response from Krutika Mathihalli:** > Hi Kathy, We are thrilled about your video review and thank you so much for taking the time! We are truly honored when a customer takes the extra time to write us a great recommendation. We are sorry for your experience with filtering content visibility. As we continue to improve and work on this area, we'd love to keep hearing your feedback on your desired approach as well. You may also share any thoughts or comments you have directly on krutika.mathihalli@whatfix.com Thank you ### 31. Innovative tool bringing a lot of value and a great support team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Whatfix?** Whatfix has a modern and userfriendly look and feel that brings a lot of additional value to the application. We installed whatfix on our Learning management system as we had many newcomers as administrators and whatfix helped them to master their key actions quickly. Whatfix support team is really responsive and dedicated to help you to set up and maintain your projects. Great tool served by a great team! **What do you dislike about Whatfix?** Nothing in particular. For some complex applications it may be a bit tricky to set-up the flow as well but whatfix support team helped us to overcome those difficulties. 2 important point to check before implementing tools like whatfix: _ check with the host application (in pour case the learning management system) is the possibility to add a javascript to its header - check with your Security team restrictions allowing to add that a javascript can be temporaly opened (the time to install whatfix javascripts) **Recommendations to others considering Whatfix:** _ check with the host application (in pour case the learning management system) is the possibility to add a javascript to its header - check with your Security team restrictions allowing to add that a javascript can be temporaly opened (the time to install whatfix javascripts) **What problems is Whatfix solving and how is that benefiting you?** We have huge volume of administrators to train regularly. Whatfix help them to perform their main task on the application and thus our support workload to these administrators has decreased a lot. **Official Response from Pratheek G:** > Hi there, Thanks for placing your trust in us and understanding our product in-depth. Your willingness to share about the value addition after installing Whatfix is exemplary. It is also great to hear that you've had a wonderful experience not just with the product features but also without our support team. Thank you once again for your positive review! Best, Pratheek. ### 32. Very good tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Abhijith N. | onboarding manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Whatfix?** The features are good! The interactive features make it easier for the customers to understand and use the process at ease. **What do you dislike about Whatfix?** Nothing in particular, hoping to see whatfix evolving! **What problems is Whatfix solving and how is that benefiting you?** Whatfix has helped to engage the customers to use the platform efficiently. **Official Response from Pratheek G:** > Hello Abhijith, Thank you so much for the 5-star rating! Reviews like yours continue to encourage us. We will continue to strive for excellence and evolve with our customers. Thanks again for the review. Best, Pratheek ### 33. digital adoption platform Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2021 **What do you like best about Whatfix?** Wonderful having an digital adoption platform associated with our application which can guide new users or new features to the existing users which avoids other offline work related to guidance. **What do you dislike about Whatfix?** nothing specific as dislike to mention here **What problems is Whatfix solving and how is that benefiting you?** created contents for new usersto guide application. acheived the purpose **Official Response from Pratheek G:** > Hi There! Thank you so much for leaving us with a positive review. We are happy to hear about your digital adoption association with Whatfix. Thanks for taking the time to share your feedback with us. ### 34. This software is a Game Changer for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Sonya W. | Salesforce Administator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2020 **What do you like best about Whatfix?** 1. Ease of Use 2. The Training Department AND the Users Love it! 3. We save money with this tool. 4. Training and support are much easier and professionally presented thanks to Whatfic. **What do you dislike about Whatfix?** I haven't found any dislikes yet. It's easy to setup and use. **Recommendations to others considering Whatfix:** I researched several other products and Whatfix was standout. I am so glad I decided on Whatfix - it has exceeded my expectations in many ways. **What problems is Whatfix solving and how is that benefiting you?** Despite the expense of adding a training tool, we are saving money. Prior to Whatfix our training team (and payroll), grew proportional to our sales team. With WHatfix, we train more efficiently with fewer trainers. This allows the entire team to focu on sales growth. We save a lot of time and frustration with the ability to keep training materials updated in real time. Most importantly as an administrator, I can manage onboarding, analytics, and new Help Desk requests much easier now. ### 35. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Nikita R. | Implementation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Whatfix?** Alot of times when you call into a customer support hotline, you get a rude answer, left feeling incompetent. That doesnt happen with Whatfix. Prakhar has been amazing to work with from the start. He always supplies us with a quick response or resolution to whatever is going on! **What do you dislike about Whatfix?** The only dislike i have with any of this is the time difference between our working hours. **What problems is Whatfix solving and how is that benefiting you?** Whatfix has supplied our personal platform users with the support they need when they arent able to reach us immediately ### 36. Great Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Whatfix?** Quick response from our Success Manager - Dharna. She is always coming back with solutions which match our company needs **What do you dislike about Whatfix?** I am quite new user of What Fix so it is not easy to write about "dislike" **What problems is Whatfix solving and how is that benefiting you?** We are still in test process - application is not in production yet. **Official Response from Pratheek G:** > Hey There, Thank you for taking the time and leaving us a positive review. We are glad to know that you received the needed help & timely response from our Success Manager. Going forward, we also encourage you to let us know about your experience with Whatfix. Thanks again. Regards, Pratheek ### 37. Whatfix is helping us to drive adoption and to harmonize our usage of our CRM system. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2020 **What do you like best about Whatfix?** - seamlessly embedded, appealing user interface - easy-to-use - especially helpful for new hires that want to get to know a system - variety of ways avialble to grab the user's attention **What do you dislike about Whatfix?** - no mobile usage is a big downside since many of our colleagues are mobile ONLY users **What problems is Whatfix solving and how is that benefiting you?** - harmonizing how people use our CRM from a process perspective **Official Response from Pratheek G:** > Hey there! Thank you for leaving us an excellent in-depth review. It's a joy to read such a positive and detailed review from our delighted customer. Regarding the mobile usage for your users, you will hear from us very soon. You can also visit the WHATFIX COMMUNITY to know more on this. It's also a place where our experts are just a message away to all your queries. Thank you again for taking your time and reviewing us. Best, Pratheek ### 38. WhatFix great platform with easy features **Rating:** 5.0/5.0 stars **Reviewed by:** Whit C. | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Whatfix?** The platform is easy to use with a lot of valuable features. The ability to manipulate your flows and copy and modify them is very intuitive and easy to use. **What do you dislike about Whatfix?** WhatFix can be difficult to implement in some systems but that is not the fault of the WhatFix application. They have been very diligent and resourceful in coming up with ways to work around difficult to integrate with systems. **What problems is Whatfix solving and how is that benefiting you?** We are hopefully eliminating the need to create dedicated training documents and walk-throughs for business critical processes. Being a integrated with systems will hopefully speed up training and knowledge retention. ### 39. This is a product with good functionality, which makes it easier for customers to use our software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Whatfix?** Good functionality, support service work **What do you dislike about Whatfix?** It is difficult to use when setting up complex processes **What problems is Whatfix solving and how is that benefiting you?** Whatfix makes it easy to use our software product **Official Response from Pratheek G:** > Hi there, Thank you for taking the time to support us with the positive feedback, it is greatly appreciated. We're happy to know your thoughts on our support team and also the fact that Whatfix is making it easier for your team to use the software product. Best, Pratheek ### 40. Excellent Product, extremely easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Whatfix?** Ease of widget creation and automation of data within a flow. Helps cut down on time training and repeated processes. Whatfix customer service is great, rely very promptly. **What do you dislike about Whatfix?** The time frame of pushing material to production can vary when using the chrome store. **Recommendations to others considering Whatfix:** Great route to go if your looking to shorten training time and keep all training material in one spot. Whatfix is continuously improving their ability. **What problems is Whatfix solving and how is that benefiting you?** Reducing training time for new hires and new systems. Extremely easy to update flows as company changes, pdf automatically updates as you make changes. ### 41. Insightfull help at users fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Whatfix?** Easy to setup, easy to configure, good price vs value. User experience for learners is very fluent, assists where needed without intervening too much. **What do you dislike about Whatfix?** Not intuitive for admin to take first steps in, guidance is needed (but provided enthusiastically) **Recommendations to others considering Whatfix:** Make sure digital learning matches your company culture. **What problems is Whatfix solving and how is that benefiting you?** Guiding geographically spread out users on a new digital platform **Official Response from Pratheek G:** > Hi there, Thank you very much for sharing your experience with Whatfix. We are delighted to know about the ease of setup, configuration and user experience for learners. Thanks again for leaving a positive review. Best, Pratheek ### 42. Great tool for user training and onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2020 **What do you like best about Whatfix?** Ease of updating existing flows, beacon feature is great to flag changes for users that are already using the system **What do you dislike about Whatfix?** Could be tricky to provide only relevant info to the end user using the tags **What problems is Whatfix solving and how is that benefiting you?** Flag the user the changes in the system, create list of tasks to get new user operational as quickly as possible **Official Response from Pratheek G:** > Hello there, Thank you for taking the time and reviewing us. We are happy to hear that Whatfix has been able to ease the updating of your existing flows. We have also noted your suggestions and incorporated them into our roadmap. Thank you once again for your review. Best, Pratheek ### 43. Whatfix - Complex business processes simplified by an easy software and a fantastic support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Raghunath M. | Salesforce and Process Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Whatfix?** From the very first contact, I have been impressed by the attention and the urgency shown by the Whatfix team. From the buying process to the actual implementation and the ongoing support, they have been like an extension of our own internal support team rather than an external organization. Raise any issue, the support team is there to help you! As for the product itself, it started of as a simple "click & create" your own help topics for our complex Salesforce processes but then slowly transformed to an actual digital adoption platform. You can create, 1. Starter packs for your new user on-boarding 2. Announce new features to all your users or selected users 3. Help is available to all users when they need it and within the Salesforce Application 4. Automatically converts your step by step guides to Pdfs and videos, making it easier to document the processes and to share with your users 5. New features and improvements are rolled out frequently **What do you dislike about Whatfix?** There is nothing to dislike whatfix as a product or the company but if I were to point out something, once you start creating flows(step by step guides) for really complex business processes ( too many if conditions and you expect the user to change the action depending on the condition), as a content creator, you may need to start learning a little bit about HTML CSS selectors, which may not be easy for everyone. It is not really a whatfix issue but you may experience this as you go deeper into the implementation and maintenance of complex flows. Whatfix helps you to solve this issue by making sure the support team is ever ready to pitch in and help you with the CSS selectors. So in actual the only action you need to do is just contact support! **What problems is Whatfix solving and how is that benefiting you?** We are trying to improve our Salesforce adoption. Reaching out to all the users scattered across the globe with the new and existing features and processes have been difficult. We use whatfix to reach out to our users to document, communicate and train the salesforce users **Official Response from Krutika Mathihalli:** > Hi Raghunath, Thank you for your review! Everyone loves it when a customer takes the extra time to write us a great recommendation. Our team is always happy to help and available to see you through any hiccups you may face. As we continue to improve and work on certain areas, we'd love to keep hearing your feedback on your desired approach as well. You may also share any thoughts or comments you have directly on krutika.mathihalli@whatfix.com Thank you ### 44. New Training for Easier Transitions **Rating:** 5.0/5.0 stars **Reviewed by:** Erica T. | Divisional Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Whatfix?** I love the product because it eliminated that need for paper and one on one training. The system is a live tutorial that takes users through the steps they need to complete the action. **What do you dislike about Whatfix?** So far, I like everything about Whatfix live training. This new training will help reduce training calls. **What problems is Whatfix solving and how is that benefiting you?** We are allowing the users to have an easier transition to an upgraded system. This eliminates paper training and reduces training cost for the company. ### 45. Versatile Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey S. | Global Dealer Support Site Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about Whatfix?** Versatile Solution with great support from a team who cares. I am so pleased to be working with Whatfix. **What do you dislike about Whatfix?** Occasional slow deployment, but nothing dissuasive. **What problems is Whatfix solving and how is that benefiting you?** Saving man hours of support and money by allowing users to teach themselves how to utilize the site. ### 46. Useful Product with Excellent Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Alisa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2020 **What do you like best about Whatfix?** The team at Whatfix is one of the best I have worked with after working with many different systems over the years. The Customer Support team go above and beyond to work with you providing information, answering questions, solving issues and putting you in touch with the right people to talk through potential new functionality. The product itself is easy to use with minimal training and technical knowledge. **What do you dislike about Whatfix?** There has been no major issues with Whatfix and any minor issues we had were resolved quickly. As a couple of small continuous improvement ideas it would be great to be able to amend self-help questions directly through the widget rather than having to access all the content and find, and it would be great to be able to upload images from your computer rather than having to use an URL. **What problems is Whatfix solving and how is that benefiting you?** We had a very new product that we were developing and Whatfix allowed us to increase our user experience and uptake with the use of pop-ups, prompts, FAQs etc. ### 47. Helpful Product with super support **Rating:** 4.5/5.0 stars **Reviewed by:** Ben R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2020 **What do you like best about Whatfix?** - compatability with Salesforce - Frees up development/design resources - Educates our users - Multi purpose tool allowing for education and promotion of features. - Detailed analytics and insights allow us data we recently could not capture - Segmentation allows us test and sample targetted campaigns - The support from the team is second to none, feels like they are part of our own team **What do you dislike about Whatfix?** - Limited flexibility in terms of design - Manual translations **What problems is Whatfix solving and how is that benefiting you?** Onboarding new and existing users Introducing new features Promoting specific tools/features Revamped our FAQ Benefits: Reduction in support contacts Properly launching features with guides New sources of data for iterations ### 48. They are very helpful and responsive **Rating:** 4.0/5.0 stars **Reviewed by:** Phil T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Whatfix?** I get to have a meeting with my support account manager every week and she is there to help me with questions and give ideas on how to improve content **What do you dislike about Whatfix?** There have been a few things that I have asked for not technical wise. That it takes time to get answer. **What problems is Whatfix solving and how is that benefiting you?** Help our users better understand the tool they use. ### 49. WhatFix has significantly helped our organization communicate with our end-users. **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2020 **What do you like best about Whatfix?** WhatFix is extremely easy to use and versatile for a number of applications. I have appreciated that the learning curve is not difficult and the WhatFix staff is always available to help out when needed. **What do you dislike about Whatfix?** I have found that some of the functionality is not as intuitive as a user may think. Though it is often easy to use and figure out in the end, some of the overall functions do not cooperate as expected out of the box. **Recommendations to others considering Whatfix:** I think that engaging with the Customer Success team and Support teams on Whatfix has been largely beneficial. **What problems is Whatfix solving and how is that benefiting you?** We primarily use WhatFix to communicate releases to our clients and point clients to changes in our system. This has been beneficial in getting ahead of any updates that happen on a release-by-release basis. ### 50. Experience is always excellent with Whatfix and with every member of the team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Whatfix?** Their willingness to provide help with any issue which we have raised and this customer experience has been fantastic. Knowledgeable and willing staff members. **What do you dislike about Whatfix?** Whatfix has provided a great service from day one and I don't dislike anything in the service or product. **What problems is Whatfix solving and how is that benefiting you?** Any issues which we highlight to them they are willing to help and its made it easier for us to deploy content to our users. ## Whatfix Discussions - [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote - [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote - [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote - [What is the best way to showcase videos using the platform?](https://www.g2.com/discussions/23999-what-is-the-best-way-to-showcase-videos-using-the-platform) - 1 comment, 1 upvote - [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments - [View Whatfix pricing details and edition comparison](https://www.g2.com/products/whatfix/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-01+16%3A14%3A34+-0500&secure%5Bsession_id%5D=322a49a4-b543-4f9e-b250-0f3428a2f58b&secure%5Btoken%5D=466319f8ee4018514568c72b98d246a873c1766bba8f866f59817cd465a106e4&format=llm_user) ## Whatfix Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Alloy](https://www.g2.com/products/alloy-2025-08-27/reviews) - [CloudBlue](https://www.g2.com/products/cloudblue/reviews) - [ENOVIA](https://www.g2.com/products/enovia/reviews) - [GEP Quantum Intelligence](https://www.g2.com/products/gep-quantum-intelligence/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [Sirion CLM](https://www.g2.com/products/sirion-clm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Whatfix Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Whatfix Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,709 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,775 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (993 reviews)