Whatfix Reviews & Product Details - Page 8

The willingness of the Customer Success/Support team to help you succeed in using Whatfix. They have always been very responsive to questions and the frequent client calls are good for building a client-supplier relationship.

The variety of features available in Whatfix makes the use of the product relevant for many use cases. Based on the continuous releases of new features you can see that they take their product improvement seriously. Review collected by and hosted on G2.com.

The available (original) analytics features were not providing us with the data that we required for our internal KPIs. The CSM team tried their best with offering a tailored Excel solution to solve this matter, however ideally this would have been included in the product.

Due to the wide variety of features in customising pieces of content/flows, the workflows could "break" easily when certain tags etc. were not set correctly. It could often take quite some time to figure out what the exact issue was, making it less easy to use.

The client-supplier relationship might benefit from more continuity in terms of the responsible CSM for the account. Over the course of the last 15 months, we've had 4 different CSM's. I understand that there might be varying reasons for this, and the general support has been good, however it always takes a bit of time to get up to speed with a new CSM. Review collected by and hosted on G2.com.

Whatfix widgets help me ensure our employees can DO what they have been trained to do months after taining. Also, I can add extra wlakthroughs for minor items that were not a priority at the time. Review collected by and hosted on G2.com.

There are so many posible ways to use Whatfix from widgets, to communications and even delivering and tracking training assets. I wish I have more time to work in the platform. Review collected by and hosted on G2.com.

Customer service and overall ease of platform Review collected by and hosted on G2.com.

The translation side can be hard to filter through all content. Review collected by and hosted on G2.com.

Ease of use, ease of implementation, customer support, communication, value-add resources offered by the team Review collected by and hosted on G2.com.

Getting users to adopt it, location of features that sometimes cover needed field/data on the platform it's on Review collected by and hosted on G2.com.

Whatfix has excellent customer service, serves as a development partner, and is making it easier and easier for content creators to deliver just in time guidance, tips, and integrations. Review collected by and hosted on G2.com.

As with any DAP, technical debt is a major consideration for a purchasing org. Review collected by and hosted on G2.com.

I like the way how whatfix is being built and easy to customize as per end user requirement. Review collected by and hosted on G2.com.

Sometimes I feel the flow consistency could be better without having any breakage while running the flow Review collected by and hosted on G2.com.

Permits agile approach to customer documentation. The user analytics are essential, and Whatfix CS is always approachable and helpful. They have given our team a new lease on life, allowing us to move away from traditional document help sets to a truly agile approach to developing knowledgebases. Review collected by and hosted on G2.com.

Lots of stuff we want to do out of the box requires Whatfix CS interaction and solutioning. But they are getting better as the product matures.

I don't like how they redo their licenses and renewals. They tend to ask a lot if their payments are coming, and that is annoying. Review collected by and hosted on G2.com.

Very good customer support. They very respond quickly. The product has many features that create real value for us. Furthermore, Whatfix is regularly extended with new features. We were especially pleased that our feature requests were also implemented very quickly. Review collected by and hosted on G2.com.

Initially, we had some starting problems. The content creation had to be learned first. In addition, there was a change of our supervisor during the pilot phase. Review collected by and hosted on G2.com.

Whatfix has given us the ability to scale our onboarding process and collect valuable customer insights. The product is easy to use with a clean user interface. Review collected by and hosted on G2.com.

All content needs to be recreated from web to mobile and between iOS and Android. Having that content easily replicated across platforms would be incredible! I think this is a challenge in the industry overall. Review collected by and hosted on G2.com.

Whatfix helps me to make sure the end users use the application in a correct way. With Whatfix, I can use beacons to make sure the end users see what's new, and I can immediately tell them more about this new feature. With flows I can make sure the end users know which steps they need to do to complete a certain task. I also use the Self Help to analyse what questions the end user has, and make sure to use the right Whatfix tool to answer that question. Review collected by and hosted on G2.com.

In the beginning, it can be a bit much, because you have a lot of Whatfix Tools, and you can use many role and page tags, which can be a bit complicated. But once you've had the Whatfix training, it is quite easy to use. Review collected by and hosted on G2.com.