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Whatfix Review
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358 Whatfix Reviews
Overall Review Sentiment for Whatfix
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We have used Whatfix for three objectives of
1. Customer Education
2. Reduction in Support tickets
3. Premium conversion
It is safe to say that we were able to achieve all the three objectives. More of the tool can still be used to do much more than that. Review collected by and hosted on G2.com.
The dashboard can be more intuitive. However, the overall experience is not hampered. Review collected by and hosted on G2.com.
Whatfix provides an intuitive, easy to understand platform for users to navigate through areas of the application where they lack the intial knowledge to complete. Review collected by and hosted on G2.com.
There are areas for development but for the term of the project they have been and continue to develop new features and improving areas of the application where required. Review collected by and hosted on G2.com.
Whatfix is easy to use as an administrator with a lot of capabilities to make using the target system easier on the end user. Their Support is top-tier! Review collected by and hosted on G2.com.
I Have not found anything to dislike about Whatfix. Review collected by and hosted on G2.com.
The ever evolving technology and the endless abilities for customisation to aid end user experience Review collected by and hosted on G2.com.
Reliability issues experienced by us so far, this may be specific to our application and I can only speak from early days of experience Review collected by and hosted on G2.com.
Fantastic support team and implementation experience. Our customer success manager is always available and willing to assist with all requests. The company really goes above and beyond to ensure that the customer is kept up to date with the latest features of the learning adoption platform as well as providing any necessary training that might be needed throughout the implementation process and beyond. Review collected by and hosted on G2.com.
The platform is user friendly but there are a lot of capabilities and features that the user has to dedicate time to learning and practicing - this is not something that is bad its just something that requires the investment of time on the part of the administrator Review collected by and hosted on G2.com.
Whatfix has been a valuable addition to our rollout of a major platform and change in the way we do our business. Creating flows for our colleagues to follow when they are lost. Review collected by and hosted on G2.com.
Sometimes the creation of flows can be a bit tricky to get them to work as needed but the support team is so helpful in helping us! Review collected by and hosted on G2.com.
Whatfix offers easy content creation and curation, a superior on-screen interface and an intuitive end-user experience, metrics and analytics to facilitate improvements, and intelligent feature upgrades are regularly deployed. The launch and support teams are top-notch, and we are very thankful for this product's solutions and our Whatfix support teams. Review collected by and hosted on G2.com.
Because our end users are primarily external partners, deployment via Chrome extension (and thus a separate install) is helpful but not ideal. Alternatively, deployment via two lines of javascript within the software would've been a much more powerful implementation strategy, but we did the best we could with the resources we had available to us, and we still find the tool is a valuable asset despite the extra installation step. Review collected by and hosted on G2.com.
The title of this review says it all. First, Whatfix is a great product. Great features and always improving. But the service and support are the best ever! Review collected by and hosted on G2.com.
Honestly, I have no input here. I am that happy. Review collected by and hosted on G2.com.
