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WhatConverts Reviews & Product Details - Page 3

WhatConverts Overview

What is WhatConverts?

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working. Use WhatConverts for call tracking, form tracking, and chat tracking for all leads. For PPC ads, WhatConverts offers keyword call tracking that reveals which campaigns work best. WhatConverts also has robust lead management and lead reporting. It's more than just call tracking software; it's a complete lead tracking, managing and reporting dashboard.

WhatConverts Details
Product Website
Languages Supported
English
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Product Description

Call tracking is the center piece of the WhatConverts solution for agencies and companies that want to see the complete marketing picture. We go beyond phone call tracking to track all marketing through phone calls, web forms, and e-commerce transactions

How do you position yourself against your competitors?

Unlike most call tracking software, WhatConverts also provides powerful lead management and lead reporting features. WhatConverts stores every lead in one dashboard, including call leads, chat leads, form-fill leads, and eCommerce.

From this dashboard, it's easy to qualify leads, find specific lead details, view each lead's Customer Journey, and create custom reports.

With WhatConverts, call tracking is just the beginning.


Seller Details
Company Website
Year Founded
2014
HQ Location
Charlotte, NC
Twitter
@whatconverts
261 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Description

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients.WhatConverts automatically shows marketers and business owners how well their marketing is working.Use WhatConverts for call tracking, form tracking, and chat tracking for all leads. For PPC ads, WhatConverts offers keyword call tracking that reveals which campaigns work best. WhatConverts also has robust lead management and lead reporting. It's more than just call tracking software; it's a complete lead tracking, managing and reporting dashboard.


Michael C.
MC
Overview Provided by:
Co-Founder at WhatConverts

Recent WhatConverts Reviews

Kayla T.
KT
Kayla T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great product, excellent customer service"
There's a small learning curve to the product in general, but it's so easy to get going because their customer service is the best in the business....
Global E.
GE
Global E.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very Helpful Customer Service"
The customer service is by far the best of any tool/third party integration that I use at my agency. The team are always happy to help and ensure t...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great lead tracking software"
It's easy to set up and use - very intuitive design, offers comprehansive call/form/chat tracking. There are options for call recording and transcr...
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WhatConverts Media

WhatConverts Demo - Detailed Call Tracking
Track every call back to the marketing source, and store the lead alongside form, chat and transaction leads.
WhatConverts Demo - All Leads in One Dashboard
See every lead in one dashboard where you can sort, filter, qualify and value leads.
WhatConverts Demo - Custom Reporting
Create specific reports for your specific business needs.
WhatConverts Demo - Easy Lead Management
Assign value to leads, filter out unqualified leads, and see what marketing is delivering your best leads.
Play WhatConverts Video
Play WhatConverts Video

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225 WhatConverts Reviews

4.9 out of 5
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225 WhatConverts Reviews
4.9 out of 5
225 WhatConverts Reviews
4.9 out of 5

WhatConverts Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for WhatConvertsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
KT
Project Lead
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WhatConverts?

Whatconverts is easy to implement. Customer support team has been very helpful and patient in resolving my issue, whenever I stuck in any integration. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

I can't see anything right now for any dislike. Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

I am using it as CRM for my client where they can see detailed information for all leads coming from different places. This clear view helps client to understand and plan to make good marketing strategy. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thank you for the review Karan! We hear from a lot of users that they use WhatConverts as a CRM because it gives such a clear view of who a lead is, where they came from, and what they're worth. Let us know if there's anything we can do to help you grow your marketing ROI!

Sabrina A.
SA
Director of Digital Strategy
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WhatConverts?

WhatConverts is one of the easiest solutions we have found for client conversion tracking. However, what takes them over the edge of awesome is their amazing support team. Kirk and Kit are by far two of the most helpful people I have ever encountered on any platform support and have gone out of their way to ensure we can accurately track even the fussiest of forms and conversions. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

None so far and we have been using it for nearly 2 years. Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

We are able to very accurately track lead quality to make better decisions and optimizations for our campaigns. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Sabrina, so glad to hear you're getting value from the platform! Our goal is to help marketers like you get better results, and having an awesome Support team is part of that too. Let us know if you have any questions at all, we're here to help!

PC
Head of Digital - India
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WhatConverts?

Very user-friendly tool for all sorts of lead analysis - calls, forms, messages etc. The best part is you can connect your ad platform to set up offline conversion tracking to improve lead quality. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Need to have payment set up at Profile level as well. Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

Understanding lead quality by campaigns and offline conversion tracking Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thanks for the kind words Priyanka! Our users love the fact that they can see all their tracked conversions in one place, and it sounds like you're getting value out of that too. If you have any questions at all, don't hesitate to reach out to our team!

AW
Attorney
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WhatConverts?

My first call was with Kenneth in sales and he was great. He was very quick to get me on screen with him and show me the program. He knew a lot about the set up and wanted me to succeed. I signed up and was given 2 free weeks which is nice. I then had an onboarding the same day with Justin and he was great as well. I then had a few technical issues which were promptly handled by Erik & Kirk. Everyone seems to want to make this work. I feel so much better now about my set up and tracking success. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

So far I have not come across any problems with WhatConverts. Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

I left Callrail where I had been for over 10 years. When there was an issue with them it took days to get things fixed. This company has a more personal feel which I like. Hopefully it continues. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thanks for the kind words Andrew! You're spot on—we DO want our users to succeed. And we've found adding the personal touch (human support staff, human onboarding, human-to-human communication) goes a long way towards helping our users to achieve that success. If you have any questions at all, don't hesitate to reach out. We're all very passionate about showing customers all they can do with the platform!

SF
Digital Ads Senior Technical Coordinator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WhatConverts?

It simply works! Lead tracking can get very confusing and messy sometimes but What Converts does a really good job of making it easy to deal with.

The customer support is also next level. They are quick to respond and really know their product well! Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

The only downside is that What Converts is not able to deal with European numbers. Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

What Converts makes tracking leads simple and it also integrates with other platforms very easily so it truly can become the one place where everything is tracked. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thanks for the kind words Sean! One of our favorite things about the platform is how it turns an often complicated task like lead tracking into something anyone can do. The better we are at doing that, the sooner you can get back to marketing and earning great results. Let us know if you have any questions at all, we're here to help!

Ivan H.
IH
PPC Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WhatConverts?

Couple of things that I love abot WhatConverts are:

- easy to implement

- variety of lead import options

- straighforward integration with GAds, GA4 and other services

- super helpful tool that I use on a daily basis

- support team is the best Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Nothing that comes to my mind at the moment Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

Great thing about calls and forms that we are getting is that our customers also have an access to their account and they can mark quality of the leads that are coming through. We can and we do use this information for further optimisation Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thanks for the kind words Ivan! So happy to hear you're getting a lot of value from the platform. Don't hesitate to reach out if you have any questions or want to know how else WhatConverts can help with your marketing optimization!

TS
Project Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WhatConverts?

We love how much tracking we receive and more about the user journey. It helps us better understand the users experience on our site and what pages have a better conversion rate. The system itself is pretty simple to use and easy to navigate.

The responsiveness of the team has been quick and the implementation and integration has been quite easy compared to most other tracking efforts. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

So far, we have not run into any major issues. The porting process has been a bit tedious but that is out of their control. Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

The attribution specifcally with Google Ads. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thanks for the kind words! Our goal is to always help marketers like you get more value from their efforts, and it sounds like you're using the platform exactly how it was intended (thanks for that). If you have any questions at all, don't hesitate to reach out—we're here to help!

HH
Digital Account Manager / Web Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WhatConverts?

The interface is clean and easy to navigate. It's simple to setup, and easy to understand your leads. The information is very valuable for deciding on what forms of marketing are performing best in a simple-to-digest format. The support team is INCREDIBLE! Any time I'v run into any issue (which is rare) or had a question they are quick and efficient with their answers. Thanks!!! Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

There are no downsides from my perspective! Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

Firstly, tracking phone calls is huge. Other services offer just this, but not cleanly paired with form tracking, ecommerce tracking, and more! The one-stop-shop is very convenient. It really helps our account managers tell our clients how their campagins are doing. We love that we can invite our clients into the dashboard as well so they too can see their leads directly and add sales values. Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thank you Heather! We're glad you're getting so much value from the software. I'll pass along your feedback to the support team by the way (they ARE pretty incredible). Also happy to hear your clients are logging in to the dashboard to add sales value to leads—that can be a real gamechanger.

Check out this article on setting custom views to make it even easier for clients to get the data they need to add sales value: https://www.whatconverts.com/blog/did-you-know-custom-column-views/.

Myles G.
MG
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about WhatConverts?

Really like the scope for functionality with what converts and the various things that it can do - it offers some great naitive integrations and with Zapier and the help of their support (Max specifically was amazingly helpful for me!) I am pretty sure you can do anything you could ever need. WC will be important for my agency going forward and is a great partner to have.

Would recommend! Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

Not much - maybe some more functionality for what I can see and how I can see it on the dashboard - custom themes and colours etc and maybe access to the full user journey for the lower plans. Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

The true lead source and journey - great reports MoM and YoU - keeps me in the loop with clients leads with CRM integrations Review collected by and hosted on G2.com.

Response from Alex Thompson of WhatConverts

Thank you Myles! So glad to hear you're getting a lot out of the platform and our support team. And thank you for your feedback on the dashboard, I'll pass that along to the team. Let us know if there's anything we can do to make WhatConverts even more useful!

Verified User in Construction
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about WhatConverts?

One of the things I love the most is how fast and precise their tech support responses are. Today they helped me to integrate a web form from a client's wix website. We've been trying for a couple of weeks, and were not able to do it until your team helped us out. Review collected by and hosted on G2.com.

What do you dislike about WhatConverts?

This is honestly a really hard question. Everytime I look for tech support assistance to solve any type of problem, they come with a clear and concise answer. It doesn't take more than an email to find the solution to my problems. Review collected by and hosted on G2.com.

What problems is WhatConverts solving and how is that benefiting you?

Today they helped me track a web form from a Wix website. I navigated the backend plenty of times and couldn't find a solution. It took me a minute to send WhatConverts an email and I got a reply right away, saying they were able to track the form. Review collected by and hosted on G2.com.